프랜차이즈 스포츠센터의 서비스 품질이 고객만족 및 재구매 의도에 미치는 영향

이종길,이종호,유종렬 충남대학교 체육과학연구소 2006 體育科學硏究誌 Vol.23 No.1

The franchise sports center has been most popularized among sports service industry and has worked as a pivot of life sports. These franchise sports center should have an efforts to get the competitiveness by maintaining and managing of existing customers with differentiated marketing activities. Therefore, the study of deep analysis about the relationship of service quality, customer satisfaction, re-purchasing intention and word of mouth effect would become foundation to increase service quality, maximize customer satisfaction, and maintain existing customers and eventually it would become a major factor in establishing future marketing strategies. To achieve the purpose of this study, the questionnaires was conducted on male and female adults who use franchise sports centers in Oct. 2005. For the purpose of this study, the purposive random sampling method was used and four franchise sports centers of the most biggest sports center "R" was selected. The questionnaire was distributed to 400 members of franchise sports centers and finally, 372 data have selected except for unreliable 28 data. The finally selected data was analyzed with SPSS program V.10.0. In order to examine the characteristics of sample, the frequency analysis was performed and to examine the reliability of survey tool, reliability analysis was performed. Also, to analyze basic statistic quality and verify the hypotheses of the study, t-test, one-way ANOVA and regression analysis were conducted. Through the methods mentioned above, the results drawn from the analysis are as follows; First, as a result of examining the different customers' perceptions on service quality, customer satisfaction, re-purchasing intention and effects of word of mouth by demographic factors, except for the gender, age, re-purchasing intention and effects of word of mouth, statistically significant differences were indicated on the social status and customer satisfaction. Second, as a result of examining different customers' perceptions on service quality, customer satisfaction, re-purchasing intention and effects of word of mouth by using behavior of sports center, except for customer satisfaction, re-purchasing intention and effects of word of mouth, statistically significant differences were indicated on reliability of service quality. Third, to analyze the effects of perceived service quality on customer satisfaction ,the multiple regression analysis was conducted. Among five factors in service quality, 3 factors, tangibility, empathy and responsiveness gave statistically significant effects on customer satisfaction. Forth, to analyze the effects of perceived service quality on re-purchasing intention, the multiple regression analysis was conducted. Among five factors in service quality, 2 factors, tangibility and confidentiality gave statistically significant effects on re-purchasing intention. Fifth, to analyze the effects of perceived service quality on effects of word of mouth, the multiple regression analysis was conducted. Among five factors in service quality, 3 factors, tangibility, responsiveness and confidentiality gave statistically significant effects on re-purchasing intention. Sixth, to analyze the effects of customer satisfaction on re-purchasing intention, simple regression was conducted. The customer satisfaction imposed statistically significant influence on customers' re-purchasing intention. Seventh, to analyze the effects of customer satisfaction on effects of word of mouth, simple regression was conducted. The customer satisfaction imposed statistically significant influence on effects of word of mouth. Finally, to analyze the causal relation in service quality, customer satisfaction, re-purchasing intention and word of mouth, path analysis was conducted. Service quality affected customer satisfaction, re-purchasing intention and word of mouth. Customer satisfaction as a mediator variable between service quality and post purchase behavior also affected re-purchasing intention and wold of mouth. Also, correlations between re-purchasing intention and word of mouth imposed statistically significant influence.

폐결핵의 진단 및 치료반응의 평가에 있어 PCR의 임상적 유용성

유종길,오미희 건국대학교 의과학연구소 1997 건국의과학학술지 Vol.- No.7

높은 지향성을 갖는 Air Line 결합기 설계

길준범,이성원,최영호,박종임,안달,박준석 호서대학교 반도체제조장비국산화연구센터 2000 학술대회 자료집 Vol.2000 No.1

본 논문에서는, 일반적인 스트립 구조의 결합기가 갖는 문제 즉, 높은 온도에서 나쁜 특성을 보이는 문제점을 극복하고자 Air Line Type의 결합기를 구현하였다. 또한 이 결합기는 24dB이상의 지향성을 가지고 있다. 해석을 위해 짝수 모드와 홀수 모드 해석법을 사용하였고, EM-Simulation으로 확인한 특성과 실제 제작된 20dB, 30dB Cellular 대역(800∼900MHz) Air Line 결합기의 결고 특성은 좋은 일치를 보여주고 있다. 또한 최대 장점인 온도 특성은 온도 데이터를 통하여 온도에 강한 특성을 보임을 알 수 있다.

Halothane 마취중 Vecuronium과 Pancuronium 투여가 심혈관계 및 회복시간에 미치는 영향

길기진,김종열,이정은,김혜자,최세진 충남대학교 의과대학 지역사회의학연구소 1986 충남의대잡지 Vol.13 No.2

This study was taken to abserve the effect on cardiovascular response and recovery time with pancuronium and vecuronium. The patients was composed of 20 healthly both sex adults who belong to class I of ASA physical status. Vecuronium 0.1mg/kg(N=10) and pancuronium 0.1mg/kg(N=10) was injected independently at 20 minutes after intubation by succinylcholine 1mg/kg and thiopental sodium. The results were as follow. 1. There were not a significant difference in arterial blood pressure and pulse rate before and after vecuronium injection. 2. After pancuronium administration, arterial blood pressure was not significant change but pulse rate showed significant increasing. 3. In the recovery time when T_1 was recovered to 25% after administration of muscle relaxants respectively, there were 26±7.2 min, vecuronium and 67±11.2 min, in pancuronium. 3. EKG was not change before and after vecuronium.

지붕경사각 변화에 따른 막구조의 풍압 변화 특성

길용식,김동우,하영철,이광렬,김종락 대한건축학회 2003 대한건축학회 학술발표대회 논문집 - 계획계/구조계 Vol.23 No.1(구조계)

This paper describes on the results of 1:400 geometrical laboratory modeling of wind-induced point pressure on the membrane roof structure of Stadium with variable roof slopes. The wind flow for flat ground surface was simulated in a boundary wind tunnel at Kumoh National Institute of Technology. The roof slope of membrane structure changed into 5 types. The locations of wind pressures taps are distributed on the same upper and lower part of membrane roof. The resultant wind pressure for each measurement points are analysed on 2 categories. One is acting on upper direction, the other is lower direction. The results showed that in the case of upper direction the changes of wind pressures on the membrane roof are not dominant in regard to changing roof slope, but in lower direction wind pressures are increased at the rear part of roof with changing roof slopes.

한반도에 내습한 태풍과 ENSO 현상과의 관계

박종길 인제대학교기초과학연구소 1997 자연과학 Vol.1 No.-

본 연구는 한반도에 내습한 태풍과 ENSO 현상과의 관계를 알아보기 위한 것으로 태풍의 발생에 관한 자료는 일본기상청에서 발행한 Geophysical Review(1954~1987)와 한국기상청에서 발행한 한국태풍연보(1904~1983)에서 추출하였으며, 태풍의 운동에너지와 ENSO 현상과의 관계를 알아보기 위해 기상월보와 기상연보를 사용하였다. 본 연구에 의하면, 남방진동지수의 주기는 3.75년이며 한반도에 내습하는 태풍의 발생주기와 북서태평양상에서 발생하는 태풍의 발생주기와 일치하고 있다. ENSO 년의 경우, 태풍의 주요 발생지역은 8~12", N,148"~154"E와 14"~18" N, 130"~140"E였으며, Anti-ENSO 년에는 16"~18"N,126"~138"E였다. 북서태평양에서 태풍의 연평균 발생빈도는 ENSO 년에는 평균값보다 낮았으며 Anti-ENSO 년에는 많았다. ENSO 년에 한반도에 내습한 태풍의 평균 운동에너지는 0.978×10J 였으며 Anti-ENSO 년에는 그보다 훨씬 강하였다. The purpose of this study is to find out the relation between the ENSO events and typhoon visit to Korea. The data concerning typhoon occurrence are extracted from the Geophysical Reviews(1954~1987) issued by the Japan Meteorological Agency and Typhoon Report of Korea(1904~1983) by the Korea Meteorological Service. In addition, Monthly Weather Report and Annual Climatological Report have been used to reveal the relation between the kinetic energy of the typhoon and the ENSO events. According to this study, The period of the occurrence period of the typhoon of the Northwest Pacific. In case of ENSO years, the main occurrence areas of typhoon were the area of 8"~12"N, 148"~154"E and of 14"~18"N, 130"~140" E. In Anti-ENSO years, the occurrence area of typhoon was 16"~18"N, 126"~138" E and especially at the northwest area of the Northwest Pacific compared with ENSO years. The annual mean occurrence frequency of the typhoon over the Northwest Pacific is lower than normal in ENSO years and higher in the Anti-ENSO years, and the average kinetic energy of the typhoon visiting Korea in ENSO years was 0.978×10 J, which is larger compared with the one in the Anti-ENSO years.

사매가 Ovalbumin감작으로 유발된 천식 생쥐 모델에서 기관지염증 억제에 미치는 영향

임중근,노성수,길기정,이영철,서영배 대한본초학회 2005 大韓本草學會誌 Vol.20 No.1

Asthma is a chronic inflammatory disease of the airways, characterized by airway eosinophilia, goblet cell hyperplasia with mucus hypersecretion, and hyper-responsiveness to both inhaled allergens and nonspecific stimuli. Eosinophil are important in the pathogenesis of asthma, with release of inflammatory mediators such as histamine, leukotrienes, cytokines, and IgE after exposure to allergen. Objectives : This research investigates the effect of the extract of Duchesnea chrysanta (EDC) on OVA-indued asthma murine model. Methods : After i.p of C57BL/6 mice, OVA sensitization (day 0) were challenged intratracheally with OVA on days 8 and 21. EDC administered weeks 8, blocked the airway inflammatory response to OVA assessed 24 h after the last OVA challenge on day 22. Results : The CC chemokine receptor 3 (CCR3) is expressed by eosinophils, mast cells, and Th2 cells. The role of CCR3 in a murine model of allergic skin inflammation induced by repeated epicutaneous sensitization with ovalbumin (OVA), and characterized by eosinophil skin infiltration, local expression of Th2 cytokines, and airway hyperresponsiveness (AHR) to inhaled antigen. The administration of EDC during OVA inhalation significantly reduced CCR3 plays an essential role in eosinophil recruitment to the skin and the lung and in the development of AHR.. EDC extract reduced total lung cells and eosinophils in bronchoalveolar lavage fluid, airway tissue eosinophilia, goblet cell hyperplasia, mucus secretion, and peribronchial edema. The inhibitory effect on airway eosinophilia and AHR was associated with reduced levels of IL-4, IL-5, and IL-13 in the bronchoalveolar lavage fluid as well as reduced serum levels of OVA-IgE. We show that OVA inhalation following OVA immunization increased airway responsiveness to induced IL-113, IL-4 and IL-5 mRNA expression in the lung tissue. The administration of EDC during OVA inhalation significantly reduced this increased airway hyperresponsiveness and also inhibited airway inflammation. Conclusions : These results support EDC as a therapeutic target in asthma and indicate that selective EDC inhibitors can reduce allergic airway inflammation.

수정 합성 HMT를 이용한 교통표지 분류

현영길,윤종수,도양회 濟州大學校工科大學産業技術硏究所 1999 尖端技術硏究所論文集 Vol.10 No.1

A classification algorithm of traffic signs using a MSHMT(modified synthetic hit-miss transform) is proposed for the autonomous road vehicles(ARV's). In the case of classification of traffic signs, there are many kinds of signs with intraclass distortions and interclass similarities. The MSHMT provides a good solution with the property of distortion invariant recognition of multiple objects in noisy and cluttered scene. The proposed algorithm of traffic sign classification consists of the phase of sign detection and the phase of symbol recognition. In the phase of sign detection, structuring elements(SEs) are synthesized using only set theory to adapt to simple variations. In the phase of symbol recognition, SEs are synthesized using set theory and SDF(synthetic discriminant function) synthesis method to adapt to complex variations. Based on extensive simulations, it has been shown that the proposed algorithm is efficient for the classification of traffic signs.

초음파 반사 패턴과 주파수 대역 분할 신호처리를 이용한 다층구조인 노내 간극 측정

구길모,심철무,김종환,김상백,김희동,박치승 한국비파괴검사학회 2000 한국비파괴검사학회지 Vol.20 No.4

모의 원자로내 용융물 냉각 실증 실험 결과 용융물 Al₂O₃/Fe themite 와 lower head vessel사이에 간극이 발생된다. 간극을 정량적으로 측정하기 위한 기존의 초음파 방법은 구조물의 복잡성과 2300℃ 에서 용융되는 thermite Al₂O₃/Fe, Al₂O₃의 영향으로 발생되는 lower head의 열영향부위(HAZ)의 금속학적인 결정입자 크기의 변화로 결정 계면으로부터 발생되는 잡음신호와 초음파 산란, 감쇠, 모드 변환 등이 발생되어 신뢰성이 떨어지고 있다. 간극을 정량적으로 측정하기 위해서 thermite와 lower head 사이에 물이 체워진 형태의 즉 고체, 액체, 고체의 다층구조에서 초음파의 진행 및 반사 형태를 분류 및 분석하였다. 결정립의 잡음을 억제하기 위하여 주파수대역의 확률 처리 방식인 PT(polarity threshold) 알고리즘을 이용하여 약 6dB 신호 대 잡음비의 개선효과를 가져왔다.

흰쥐 중격핵의 아미노산 함량에 대한 해마 제거의 영향

한영길,김종규,양훈모 순천향의학연구소 1995 Journal of Soonchunhyang Medical Science Vol.1 No.2

A study was planned to analyze amino acid in target structure -the septal mucleus-of hippocampectomized rats by high-performance liquid chromatograph (HPLC). 33 female rats were divided into 3 groups, of which 8 rats had their hippocampal tissue on both sides removed through an opening in the parieto-occipital cortex (hippocampal group), 7 rats received damage to the parieto-occipital cortex only (cortical control group), and 8 rats serveed as normal control animals. One week later, the animals were sacrificed by decapitationin the cold room. Two to three mg of tissue was obtained from the septal nucleus in one side of the brain. The tissue three mg of tissue was obtained from the septal nucleus in one side of the brain. The tissue samples were homogenized in 200 of 0.5M perchloric acid in 1mM EDTA with ground-glass homogenizers. After centrifugation at 3.500 rpm for 15 min, an aliquot of 80 supernatant was neutralized with 40㎕ of 2.0M KHCO and then centrifuged again at 3,500 rpm for 10min. An aliquot of 20㎕ was taken and diluted with 350㎕ β-mercaptopropionic acid in 10 ml of 100 mM sodium borate buffer (Ph 9.1) and 350㎕ of OPA solved in ethanol which was diluted with 10ml of 100 mM sodium borate buffer (Ph 9.1) Then 400㎕ of the resulting sample was injected auto injector. Peak areas were automatically integrated and calculated by chromatopac. In the septal nucleus, aspartate increased a little in the hippocampla group and the cortical control group than in the normal control group . while there were no significant difference between the 3 groups. Glutamate decreased significantly in the hippocampla group than in the normal control group (P<0.001) and the cortical control group (P<0.005), while there were no significant difference between the 2 control groups. In the serine, glycine, threonine and alanine, the differences among 3 group values were nonsignificant. It is inferred from the above mentioned results that excitatory transmitter substances employ the glutamate in the septal nucleus, and that the hippocampus was facilitatory to the septal nucleus.