국내 스마트페이 서비스 품질 개선 우선순위 도출을 위한 Kano, 고객만족계수, PCSI 모형 연구

최재훈(Choi, Jae-hoon),김판수(Kim, Pan-soo) 한국경영교육학회 2020 경영교육연구 Vol.35 No.4

[연구목적] 스마트기기의 보급에 힘입어 가까운 시일 내 가장 급변한 분야 중 하나는 금융 분야일 것이다. 전자 금융 분야에 있어서 가장 괄목할 만한 현상은 ‘스마트폰’으로 대변되는 모바일 장치를 활용한 새로운 전자 지급 수단의 출현을 들 수 있다. 하지만, 해외 선진국에 비해 국내의 도입은 상대적으로 늦었기에 스마트페이의 기능과 역할에 관한 연구는 부족한 실정이다. 이에 본 연구에서는 국내 보급된 ‘스마트페이’를 대상으로 실제 소비자들이 어떠한 요인과 기능을 중요시하는지에 대해 실증적으로 검증함과 동시에 향후 스마트페이 발전 방향성에 대해 제안함으로써 스마트페이 산업의 발전에 방향과 속도의 향상에 대한 기여를 하고자 하였다. [연구방법] 데이터는 선행연구에서 다룬 ‘스마트페이’ 기능을 중심으로 실제 소비자 면담을 통해 가장 많이 중복되는 23개의 기능을 추출하였으며 다시 이를 바탕으로 기능 및 의미가 중복되는 문항 3가지를 제외하여 최종적으로 선정된 20개 문항을 바탕으로 Kano 모델을 측정 하였다. 또한, Kano 모델이 지니는 단점을 보완하기 위해 추가로 고객 만족 계수와 PCSI 지수를 통해 통계적 단점을 보완하였다. [연구결과] 결론적으로 KANO 품질은 일원적 5가지 요인, 매력적 2가지 요인, 당연적 8가지 요인, 무관심 5가지 요인으로 분류되었으며 PCSI지수를 바탕으로한 서비스개선 우선순위는 사용가능 매장 수, 결제 속도, 보안 정보 인증 절차, 사용 가능 시간대, 결제내역 알림, 기기 호환성, 결제 난이도, 사용 가능 지역, 결제 금액 오류, 정보 보안성, 어플내 이벤트, 할인 및 혜택 쿠폰(오프라인), 기술적 문제, 보안 정보 등록 절차, 브랜드 인지도, 등록 가능 계좌 수, 부가혜택(앱), 스마트페이 UI, 설치 난이도, 사용시 배터리 소모율 순으로 나타났다. [연구의 시사점] 하지만 해당 수치는 얼마나 개선할 수 있는지에 대한 소비자 관점에서의 참고자료로써 실제 개선순위는 현재 보유 및 활용 가능 자산, 산업의 분위기 그리고 미래 운영 방향성에 따라 적용 되어야 할 것이다. 또한, 본 연구의 결과를 통해 스마트페이 분야 자체가 일반적인 서비스 시장보다 폐쇄적인 환경으로써 서비스 개선이 매우 어려운 산업 분야임을 확인할 수 있었고 서비스 개선의 효과가 단기간에 직접적으로 나타나기는 어려운 환경이기에 무리한 개선보다는 현재 가지고 있는 기능들의 안정적인 강화가 적합할 것이라는 점을 시사한다. [Purpose] With the spread of smart devices, one of the most rapidly changing fields in the near future will be in the financial field. The most remarkable phenomenon in the field of electronic finance is the emergence of a new electronic payment method that utilizes mobile devices represented by ‘smartphones’. However, since domestic introduction is relatively late compared to overseas advanced countries, research on the function and role of smart pay is insufficient. Therefore, in this study, by empirically verifying what factors and functions are important to actual consumers for ‘smart pay’ distributed in Korea, and suggesting the future direction of smart pay development, the direction and speed of the development of the smart pay industry. It was intended to contribute to the improvement of. [Methodology] The 23 most important factors were extracted through consumer interviews. Here, the Kano model was finally measured based on 20 items, excluding 3 items with overlapping meanings. In addition, in order to compensate for the shortcomings of the Kano model, the statistical shortcomings were supplemented through the customer satisfaction coefficient and PCSI index. [Findings] Quality classification was conducted through the KANO model, and the effect of service improvement was finally quantified through PCSI and priorities were selected. [Implications] Through the results of this study, it was confirmed that the smart pay field is an industrial field that is very difficult to improve service as it is a closed environment than the general service market. Therefore, it is difficult to see the effect of service improvement in a short period of time, so it would be better to reinforce the current functions rather than an excessive improvement.

열처리 및 보상이온의 주입에 의한 α-수정내의 S₁,S₁',S₁˝ 공명중심들의 변화

송광섭,최재현,최 덕,최옥천,이재훈 명지대학교 자연과학연구소 1995 자연과학논문집 Vol.12 No.-

수정시편을 300℃, 400℃,500℃,530℃에서 각각 20시간씩 열처리한 후에 X밴드 전자 공명장치를 사용하여 α-수정내의 S?(1).S?',S?'' 세 공명중심들에 대한 열처리 조건에 따른 공명 신호들의 세기의 변화를 상온에서 조사하였다.열처리 효과로 S?'과 S?'' 공명중심들이 일부 S?(1)으로 전환되었다. 480℃에서 수정시편의 c축 방향으로 15ooV/cm의 전기장을 가하여 시편내에서 +1가의 보상이온들을 빼내거나, 500V/cm 와 1000V/cm의 전기장으로 Li+ 이온과 Na+이온을 각각 주입시킨 후에 공명신호들의 세기를 서로 비교하였다.한편 시편내에서 보상이온들을 빼내지 않고 400℃에서 20V/cm 와 50 V/cm의 약한 전기장으로La+이온을 주입시킨 경우와 200V/cm의 전기장으로 Na+이온을 주입시킨후에 공명신호들의 세기가 변화하는 모습을 조사하였다.Li+ 이온이 시편에 주입됨에 따라 세 공명중심들 모두 공명신호들의 세기가 증가하였으며, Na+이온이 주입된 경우에는 공명신호를의 세기가 크게 감소하였다. 열처리 효과와 전기장 처리의 결과로부터 세 공명중심들 모두 Li+이온에 의하여 전하가 보상되는 것으로 판명되었다. After heating a quartz sample for 20 hours at 300℃, 400℃, 500℃, and 530℃, respectively, the changes of resonances signal intensities of the centers S?(1), S?', and S?''in α-quartz according to the conditions of heat treatments were investigated at room temperature by employing an X-band electron spin resonance spectrometer. The centers S?' and S1'' were partly converted into S?(1) by the effect of heat treatments. After extracting positively monovalent ions from quartz samples by applying an electric field of 1500V/cm along the crystal c-axis at 480℃ and after electrodiffusing Li+ ions and Na+ ions into the samples with applied electric fields of 500 and 1000 V/cm, respectively, the intensities of resonance spectra were compared with each other. On the other hand a quartz sample was electrodiffused with Li+ ions at 400℃ with weak electric fields of 20 and 50V/cm and then implanted with Na+ions with an electric field of 200V/cm.As Li+ ions diffused into the sample, the intensities of all the three centers increased. But in the case of electrodiffusion with Na+ ions the resonance signals decreased by considerable. From the effect of heat treatment and the result of electrodiffusions it is proved that all the three centers are compensated by the Li+ion.

2003년 국내 중증급성호흡기증후군 진료 현황 및 문제점 분석

이진수,김은실,정문현,백제중,정선화,안주희,최영화,이선희,고철우,김성범,김민자,박승철,기현균,송재훈,최상호,김양수,이상오,조용균,박영훈,정숙인,김연숙,이흥범,손창희,장성희,정희진,김우주 대한감염학회 2004 감염과 화학요법 Vol.36 No.3

목적 : 2002년 말 중국에서 SARS가 발생한 이후 국내에서도 2003년 10월까지 총 3명의 추정환자, 17명의 의심환자가 보고되었다. 향후 추가적인 SARS의 유행이 우려되는 상황에서, 그간의 SARS 환자 진료에 있어서의 실질적인 준비사항, 진료 현황 등에 대한 조사를 통해 문제점을 파악하여, 향후 더 나은 대비가 될 수 있도록 개선점을 제시하고자 하였다. 재료 및 방법 : SARS로 의심되는 환자를 진료 경험이 있는 병원의료진을 대상으로 2003년 10월에 설문조사를 실시하였다. 설문에는 SARS 환자 진료 시의 실질적인 조치, 진료 현황, 병실, 응급실 및 외래에서의 격리 시설과 준비사항, 보건당국의 관리와 지원에 관한 사항을 포함하였다. 결과 : 대상이 되는 22개 병원 중 17개(17/22, 77.2%) 병원이 설문에 응하였다. SARS 환자를 위한 격리실은 응급실, 외래, 일반병실 및 중환자실에서 각각 9개(9/17, 52.9%), 5개(5/17, 29.4%), 15개(15/16, 93.7%), 4개(4/16, 25%) 병원에서 음압처리가 되어있지 않은 일인실 혹은 다인실이 사용되었고, 1개(1/16, 6.3%) 병원에서만 일반병실에서 음압격리실이 운영되었다. 입원환자의 진찰 시 개인보호구의 착용은 거의 모든 의료기관에서 이루어졌다. 보건당국에서 SARS지정병원의 시설 등을 사전에 확인한 곳은 1곳(1/12, 8.3%)이였고, 14개 병원(14/15, 93.3%)에서는 보건당국에 의뢰한 검사결과를 통하 받지 못하였다. 결론 : 의료기관에서 SARS 환자용 격리실뿐만 아니라 기존의 격리실 설비 등이 미흡하였으며, 특히 중환자실 및 외래의 준비가 더욱 부족하였다. 보건당국의 의료기관에 대한 종합적인 지원이 부족하였고, 병원과의 원활한 연계가 잘 이루어지지 않았다. SARS 만이 아닌 격리를 필요로 하는 질환의 적절한 진료를 위해 향후 병원 시설의 정비와 정부차원에서의 보다 구체적이고 실질적인 대책마련이 필요하다. Background : There was an worldwide outbreak of the Severe Acute Respiratory Syndrome (SARS) originated from China in late 2002. During that period three cases of suspected SARS and 17 cases of probable SARS were reported in Korea. With the concerns about the reemergence of SARS-coV transmission, it is important to be prepared for any possibility. So, this study is aimed to analysis the past measures in managing SARS and propose the amendatory plans to improve the preparedness. Materials & Methods : Questionnaires were collected among clinicians with any experience in managing the probable or suspected SARS cases in Oct. 2003. 17 out of 22 hospitals responded to the questionnaire. The contents in the questionnaire were practical activities, personal equipments, response plans, isolation facilities in emergency centers, outpatient clinics, general wards and intensive care units, and relationship with the public health department. Results : The dedicated isolation rooms in emergency centers, outpatient clinics, general wards, and intensive care units were prepared in 9 (9/17, 52.9%), 5 (5/17, 29.4%), 15 (15/16, 93.7%), and 4 (4/16, 25.0%) hospitals, respectively. Except for one hospital that newly made negative pressure room for SARS, single or multi-bed rooms without airborne infection control were used in all the other hospitals. The personal precaution principles were kept quite well in general wards. Before the designation of SARS hospital by the public health department prior evalution to see if the hospital was suitable for managing SARS was conducted in only 1 (1/12, 8.3%) hospital. The results of laboratory diagnosis were reported back in 1 (1/15, 6.6%) hospital. Conclusions : The isolation facilities which can control airborne infection were almost deficient not only for SARS but also for other respiratory transmissible diseases. For the infection control of transmissible diseases including SARS, more investment is needed on medical facilities and comprehensive support from the public health department required.

Consideration of Diluents Selection and Input Amounts of the Hunter Process for Tantalum Production

Jae‑Jin Sim,Sang‑Hoon Choi,Yong‑Kwan Lee,Sung Gue Heo,Taek‑Soo Kim,Seok‑Jun Seo,Kyoung‑Tae Park 대한금속·재료학회 2021 METALS AND MATERIALS International Vol.27 No.7

Tantalum (Ta) is a heavy refractory metal with an atomic weight of 180.95 g/mol, a density of 16.6 g/cm3, and a high meltingpoint of 3017 °C. With its refractory characteristics, it shows excellent chemical and physical stability as well as corrosionand heat resistance at elevated temperatures. The demand for Ta metal and related compounds is increasing with the expansionof the electronics and chemical industries. The Hunter process was proven to be effective in producing Ta powder in1953. Hunter proposed a method in which potassium heptafluorotantalate (K2TaF7) was reduced by sodium (Na). Thus far,this process has been the primary commercial method to produce Ta powder. In this study, quantitative differences wereanalyzed for diluent selection. Additionally, consideration was given to changes in the caloric value depending on the inputamount of diluents. Finally, the optimum material input and the properties of the prepared Ta were analyzed. Stoichiometricratios of K2TaF7(1 mol), NaCl (6.2–6.7 mol), Na (5–7 mol) were weighed, to perform a metallothermic reduction reaction. After the reaction, the tantalum powder was recovered and the flush process was carried out. After that, it was dried in avacuum atmosphere. Physical properties such as oxygen concentration, PSA, ICP-OES, and XRD of powder were conductedto evaluate the characteristics of Ta powder that was finally manufactured.

傾斜地 테라스하우스에서 유형과 경사각도에 따른 密度에 관한 硏究

최규학,이재훈 대한건축학회 2004 대한건축학회논문집 Vol.20 No.10

This study analyzes the dwelling-density through house units-type and the slope-angle from the terrace house complex on slope-site The results are summarized as follows 1) The increase of the floor area ratio concerns with the slope-angle of the site In low slope-angle, it has little difference between combination type, but the more the site incline the more the difference increase In same size of building area, slope-angle and combination-type, floor area ratio of the compact '-' units-type increase more maximum 25%, compared with the 'ㄱ' units-type 2) The building coverage subordinate to the combination-type, the selected units-type and combination-type turn up almost regularly in all inclination 3) The open space ratio per floor area influenced by the slope-angle of the site Inclining, the open space ratio per floor area decreases and so the open space of the house unit, too It is shown, that the difference between types in low inclined slope-sites are bigger than the ones in high inclined slope-sites

스포츠 경기에서 집중력을 높이기 위한 전략

최재원,김재훈,박봉섭 중앙대학교 스포츠과학연구소 2002 體育硏究 Vol.- No.16

This study is to take a general look at "tention"for which the types of attention behavior and the relevant theories has been studied to lay out a scheme for attention development. In fact, the theories on attention behavior have not only been well organized in the field of sports, but it also lacked empirical studies, which means the theory itself has been revised by trials and errors in the actual competition field rather than to be systematically developed in the sphere of logic and theory. Especially, the applicative studies on the adjustment of attention has only been set forth recently, which means more applicative studies are required to better understand the attention development procedures of athletes. The follow-up studies will require a strategy based on the quality of the study, which may be able to achieved through a good combination of single-testee method and case study. Through all this, we should be able to provide an attention improvement training method to each of the athletes in need based on the theories and methodologies mentioned above, for which profound studies in this Held will be required.

소음성난청 유소견자들의 사후관리 실태

최장선,송재석,원종욱,강종두,차봉석,노재훈 大韓産業醫學會 1996 대한직업환경의학회지 Vol.8 No.2

The number of workers with noise induced hearing loss which comprise 56.9% in the total number of workers with work-related diseases in Korea of 1994, are becoming in position of the most serious problem. Periodic health examination system which was introduced for health care of workers on hazardous workplace has played important role in health care and the prevention of work-related diseases. The goal of periodic health examination may be obtained when we not only discover occupational disease, but also control them effectively. To study the post-examination health status of workers with noise induced hearing loss diagnosed from 1991 to 1994 in the periodic health examination, all 154 workers in 102 manufacturing factories in Banwol and Siwha industrial complex were reviewed. 1. Among 154 workers, 87 workers(56.5%) were changed to different department, 67 workers(43.5%) remained in the same department. 2. Among 102 workplaces, only 23 workplaces(22.9%) had changed their working environment while 79 workplaces(77.1%) did not. 3. In this study, post-examination health care of the workers diagnosed as noise induced hearing loss had significant correlated with the presence of health care manager, Industrial Health and Safety Committee in workplace and size of industry. The improvement of working environment is also closely related with the presence of health care manager in workplace. 4. Among 154 respondents, 3 workers(1.9%) had received compensation while 151 workers(98.1%) did not. 5. The reasons for not requesting the compensation were that 117 workers(77.5%) were ignorant of the administrative procedure for compensation, 30 workers(19.9%) were not sure of receiving compensation, 4 workers(2.6%) were busy. Considering the result of this study, we must establish the guide of management or contents of post management for noise induced hearing loss. To prevent the noise induced hearing loss, and protect the workers with noise induced hearing loss, education about post management is much required for employer and employee.

數 種 韓藥의 아세틸콜린에스터레이즈 酵素活性에 대한 효과

최재환,김미영,김현미,최훈,전훈,김대근,임종필,임강현 대한본초학회 2002 大韓本草學會誌 Vol.17 No.1

아세틸콜린에스터레이즈(AChE)는 신경조직에 분포하는 효소로 신경전달물질 중 아세틸콜린(ACh)을 분해하는 효소로 시냅스 신호전달체계에 있어 중요한 역할을 하는 효소이다. 현재 알츠하이머병과 치매치료에 사용하는 서양약물은 AChE의 활성을 저해하는 작용기전을 가진다. 목적 : 전통적으로 기억력 감퇴, 치매 등 치료에 사용되어 온 한약의 AChE에 대한 작용을 밝히기 위해 본 실험이 구상되었다. 방법 : 생쥐 대뇌신경세포의 균질 혼합액으로부터 효소의 활성을 Ellman 방법을 개선한 엘리자(ELISA)법을 이용하여 측정하였다. 결과 : 실험결과 天花? 의 6종이 2.5㎎/㎖의 농도에서 우수한 효소활성저해력을 보였고, 50% 효소활성 저해농도(ID_50)를 구한 결과, 天花?의 ID_50은 1.5㎎/㎖이었고, ??? 1.2 ㎎/㎖, ?? 2.0 ㎎/㎖, ??草 1.2 ㎎/㎖, ??? 1.0 ㎎/㎖, ??生 1.7㎎/㎖, 및 大?皮 2.0 ㎎/㎖를 나타내어 忍冬?의 저해력이 가장 우수하였다. 결론 : 치매 및 기억력감퇴 증상을 치료하는 한약의 작용기전 중 AChE 효소활성억제효과는 忍冬? 의 6종에서 나타났으며, 이는 전통적인 한방치료에 과학적인 기초자료를 제공할 것으로 생각한다.

충진탑에서 가스흡수에 의한 물질전달과 수력학적 거동에 관한 연구

최동훈,김재홍,김일배,김옥택,김장호 동아대학교 환경문제연구소 1997 硏究報告 Vol.20 No.1

The use of packed column which apply efficient thermal material separation method has been required for absorption process. Absorption is applicable to waste gas from industrial process and incineration and odor control. Since we have used the lattice packing which was recently discovered in Germany, We can prevent drop of efficiency from maldistribution and channeling which were occurred when we use conventional packing. The lattice packing is efficient within the range of thermal, easy to manufacture, low production cost and make a variety of materials. This study aims to control the waste gas and odor with absorption. The dimension of packed column in which used in experiment is 0.45(d) × 2.0 m(H), and the result of and mass transfer apply to practical industry and environmental protection. The systems adopted for the absorption are Air/Water and NH3-Air/Water. We still cannot apply packed column to the domestic industry and environmental protection and depend on foreign technology, but this study will contribute to the industry and environment.

다발성 간종괴의 형태로 나타난 특발성 과호산구 증후군 치험1예

최승오,연규민,이승민,김순제,왕준호,박형석,이재동,진춘조,이창훈,신현준,김정은 건국대학교 의과학연구소 2004 건국의과학학술지 Vol.14 No.-

Hypereosinophilic syndrome is characterized by persistent blood eosinophilia of 1,500/ul or more in the absence of known causes and multiorgan dysfunction by eosinophil-related tissue damage. In Korea, some cases of hypereosinophilic syndrome with hepatic involvement have been described with prolonged benign clinical courses. Most of them were diffuse or multifocal lesions in imaging studies, and a few case presenting as a single mass has been described. Here we report a case of hypereosinophilic syndrome with hepatic involvement in a 65-year-old man who presented with multifocal mass lesions. By abdominal US and CT scan, multiple, ill-defined nodules were detected in throughout the liver. Liver biopsy revealed severe eosinophilic hepatitis, suggestive of hypereosinophilic syndrome. Hepatic mass lesions improved after steroid administration for several weeks.