조직지원인식과 상사지원인식 일치 정도가 혁신행동에 미치는 영향과 조직 및 팀 재직기간의 조절역할

제갈란 ( Lan Jegal ),김학수 ( Hack-soo Kim ) 한국생산성학회 2021 生産性論集 Vol.35 No.4

The innovative behavior can serve as a source of sustainable competitive advantage. The various antecedent factors that improve innovative behavior have been identified in previous studies. And what is important for innovative behavior is a friendly and supportive organization environment and employees' perception of it. This study verified that perceived organizational support and perceived supervisor support are the leading influencing factors of innovative behavior. Meanwhile, some argued that congruence between perceived organizational support and perceived supervisor support from different sources is important. However, there are not enough studies on the effect of congruence between perceived organizational support and perceived supervisor support. Also, the effect of congruence between perceived organizational support and perceived supervisor support may differ depending on the tenure of the employees perceiving this. Based on the social exchange theory developed by the balance theory, as employees with long-term organization tenure, team tenure had a higher level of knowledge and experience, the effect of congruence between perceived organizational support and perceived supervisor support on innovative behavior worked more effectively. Based on data collected from 207 employees, this study empirically analyzed the effect of congruence between perceived organizational support and perceived supervisor support on innovative behavior, and the moderating effect of tenure in organization and team. The analysis results showed that the more congruence between perceived organizational support and perceived supervisor support, the higher the innovative behavior and that the more congruence between perceived organizational support and perceived supervisor support at a higher level, the higher the innovative behavior. Also the analysis results showed that the effect of congruence between perceived organizational support and perceived supervisor support on innovative behavior, had significantly moderating effect of organization tenure. But contrary to the hypothesis, the analysis results showed that in the case of a shorter organization tenure, the more congruence between perceived organizational support and perceived supervisor support, the more innovative behavior was, and the more congruence between perceived organizational support and perceived supervisor support coincided at a high level, the more innovative behavior increased. And the analysis results showed that in the case of a long organization tenure, the more congruence between perceived organizational support and perceived supervisor support coincided at a high level, the more innovative behavior increased. First, in order to improve innovative behavior, this study provides two solutions for congruence of perceived organizational support and perceived supervisor support. The first solution may ensure emotional-cognitive consistency through the congruence between perceived organizational support and perceived supervisor support of organizational members. In addition, since the supervisor acts as an agent of the organization, organizational members can perceive organizational support through the supervisor. Therefore, perceived supervisor support may have more influence than perceived organizational support. The second solution is that focusing on perceived supervisor support may be effectual when facing the problem of choice. Second, this study verified which situation can strengthen the innovative behavior of organizational members with the congruence between perceived organizational support and perceived supervisor support. This study showed that a high degree of congruence between perceived organizational support and perceived supervisor support improves innovative behavior of organizational members with short organizational tenure. Therefore, organizations and leaders need to make organizational members with short organizational tenure recognize the congruence between perceived organizational support and perceived supervisor support improves innovative behavior. But, it is still effective for the organizational members who have a long organizational tenure. As for organizational members who have a long organizational tenure, the higher innovative behavior can be observed when perceived organizational support and perceived supervisor support are achieved at a high level. Based on these research results, this study suggested the future research directions.

심리적 안전감과 상사신뢰가 조직몰입 및 직무성과에 미치는 영향: 조직후원인식의 매개효과

이희정 ( Hee Jung Lee ),심덕섭 ( Duk Sup Shim ),양동민 ( Dong Min Yang ) 한국인력개발학회 2009 HRD연구 Vol.11 No.2

본 연구는 최근 관심이 증대되고 있는 조직구성원의 조직후원인식을 설명하는 데 있어 선행변수로서 심리적 안전감과 상사 신뢰 그리고 결과변수로서 종업원의 조직몰입과 직무성과를 고려하고, 이들 변수들 간의 관계에 조직후원인식의 매개효과를 검증하고자 하였다. 이를 위해 11개 기업 213명의 종업원을 대상으로 설문분석을 실시하였다. 실증분석 결과 심리적 안전감과 상사 신뢰는 모두 조직후원인식에 유의한 영향을 주고 있으며, 조직후원인식 역시 조직구성원의 조직몰입과 직무만족에 유의한 영향을 주고 있는 것으로 나타났다. 또한, 조직후원인식은 심리적 안전감, 상사신뢰와 조직몰입, 직무성과 간의 관계를 부분 혹은 완전 매개하는 것으로 나타났다. 다시 말해, 심리적 안전감 및 상사 신뢰는 조직구성원의 조직몰입과 직무성과에 직접적으로, 혹은 조직후원인식을 통해 간접적으로 영향을 주고 있음을 알 수 있었다. 본 연구는 조직후원인식의 매개효과를 검증함으로써 심리적 안전감과 상사 신뢰와 같은 작업환경 요인들이 조직구성원의 조직몰입과 직무성과를 제고시키는데 어떻게 작동하는가를 제시하였다는 점에서 이론적, 실무적 의미를 지니고 있다. 연구결과를 토대로 연구의 한계 및 향후 연구방향을 제시하였다. According to organizational support theory, perceived organizational support meets socioemotional needs and is used by employees to infer their organization`s readiness to reward increased efforts. The theory holds that workers act in accord with the norm of reciprocity, trading their effort and dedication to their organization for perceived organizational support and its promise of future benefits. A large number of studies indicates that employees with high level of perceived organizational support judge their jobs more favorably and are more likely to become affectively committed to the organization, and to exceed their explicitly required work responsibilities. The purpose of this study is to investigates the mediating effects of perceived organizational support on the relationships between psychological safety and trust in supervisors, and organizational commitment and job performance. The specific research questions regarding this purpose were as follows: First, how does psychological safety and trust in supervisor have an effect on employees` perceived organizational support? Second, how does perceived organizational support have an effect on employees` organizational commitment and job performance? Third, how does psychological safety and trust in supervisor have an effect on employees` organizational commitment and job performance when perceived organizational support acts as an intermediary? A total number of 211 employees from 11 firms responded to the questionnaire. Frequency analysis, reliability analysis, exploratory factor analysis, and three-step mediated regression analysis were used to analyze the data. Findings show that psychological safety and trust in supervisors are positively associated with perceived organizational support. Second, perceived organizational support has also a significant impact on organizational commitment and job performance. Furthermore, perceived organizational support has a partial or full mediating effect on the relationships between psychological safety and trust in supervisors, and organizational commitment and job performance. Specifically, perceived organizational support has a full mediating effect on the relationships between psychological safety and organizational commitment, and between psychological safety and job performance. Perceived organizational support has a full mediating effect on the relationships between trust in supervisors and organizational commitment, and between trust in supervisors and job performance. Overall, these patterns suggests that psychological safety and trust in supervisors has direct or indirect effects on organizational commitment and job performance of employees, mediating through followers` perceived organizational support. Implications of the research findings are discussed, and recommendation for future research are provided.

Multi-Structural Analysis of Perceived Supervisor Support, Perceived Team and Organizational Support and Withdrawal Intention of Hotel Employees

Woo Jin Kim,Kyung Yeon Park,Won Seok Seo 한국호텔외식관광경영학회 2010 호텔경영학연구 Vol.19 No.5

This study is to identify multi-structural relation among perceived supervisor support, perceived team support, perceived organizational support, team change intention and turnover intention of hotel employees. Data was collected from employees of 5 star hotel in Seoul, Korea. Based on collecting data, hypotheses were examined by using path analysis. The results are summarized as follows. First, perceived supervisor support has positive effect on perceived team support. Second, perceived supervisor support has positive effect on perceived organizational support. Third, Perceived Team support has negative effect on team change intention. Fourth, perceived organizational support has negative effect on turnover intention. Fifth, perceived team support has positive effect on perceived organizational support. Lastly, team change intention has positive effect on turnover intention.

The Mediating Effects of Perceived Organizational Support and Perceived Supervisor Support in the Relationship between Clinical Nurses’ Organizational Citizenship Behavior and Turnover Intention

이경미,전혜숙 간호행정학회 2024 간호행정학회지 Vol.30 No.1

Purpose: Turnover rates among nurses in South Korea are higher than those of other job groups, affecting hospital performance. This study clarified the mediating role of perceived organizational and supervisor support in the relationship between nurses’ organizational citizenship behavior and turnover intention. Methods: This study involved a descriptive survey of 160 nurses working in two hospitals in S, South Korea. Data were analyzed using the Hayes PROCESS macro (Model 4) program, version 3.4. Results: Organizational citizenship behavior was positively correlated with perceived organizational support and perceived supervisor support but negatively correlated with turnover intention. Perceived organizational support was positively correlated with perceived supervisor support. Additionally, perceived organizational and supervisor support were negatively correlated with turnover intention. The authors verified the mediating role of perceived organizational support in the relationship between organizational citizenship behavior and turnover intention. However, the mediating role of perceived supervisor support was not confirmed. Conclusion: The higher a nurse’s organizational citizenship behavior, the higher their perceived organizational support, which reduces turnover intention. High-quality nursing contributes to organizational performance; therefore, the nursing workforce should be carefully preserved.

상사지원인식이 조직시민행동에 미치는 영향: 조직지원인식과 긍정적 호혜성의 조절된 매개효과

김경민 리더십학회 2018 리더십연구 Vol.9 No.2

This paper investigates the effect of employees’ perceived supervisor support on their organizational citizenship behaviors. We hypothesized that an individual’s perceived supervisor support is positively related to his(her) organizational citizenship behaviors. This relationship is also mediated by perceived organizational support being moderated by individuals’ positive reciprocity propensity. These hypotheses have been tested by the survey result from 411 domestic employees based on the integrated statistical model of moderated mediation by Muller, Judd, and Yzerbyt(2005). The results showed that perceived supervisor support has an positive relationship with organizational citizenship behavior. This relationship was also partially mediated by perceived organizational support. Finally, the mediation process was moderated by an individual’s tendency of positive reciprocity. As an employee has a stronger tendency of positive reciprocity, the effect sizes of mediating processes were getting larger. These results imply that the relationship with supervisor could influence the perception of the relationship with the organization. They also point out the role of personality in these perceptual processes, newly suggesting the significant effect of positive reciprocity. Key words: perceived supervisor support, organizational citizenship behavior, perceived organizational support, positive reciprocity 본 논문은 최근 리더십 연구에서 주목을 받고 있는 상사지원인식이 조직시민행동에 미치는영향력과 그 과정에 연계된 변수들을 연구하였다. 구체적으로, 상사지원인식이 조직시민행동과정적인 관련성을 보일 것이라 예측하였다. 이와 함께 상사지원인식은 조직지원인식을 매개로 조직시민행동에 간접적인 영향력 또한 미칠 것으로 보았으며, 이러한 매개과정이 개인의 성격적 특성인 긍정적 호혜성의 정도에 의해 조절될 것이라는‘조절된 매개효과’모형을 가설로 수립하였다. 가설검증을 위해 국내 기업 종사자 411명을 대상으로 실시한 설문조사 결과를 사용하였으며, Muller, Judd, & Yzerbyt(2005)의 통합분석모형에 기초하여 조절변수에 따른 매개경로의 단계별변화를 위계적 회귀분석을 통해 분석하였다. 분석 결과, 상사지원인식은 조직시민행동에 긍정적영향을 미치는 것으로 나타났다. 이와 함께, 상사지원인식과 조직시민행동 간의 정적인 관계에서조직지원인식은 부분매개효과를 갖는 것으로 나타났으며, 이러한 매개과정은 개인의 긍정적 호혜성 정도에 따라 유의하게 달라지는 것으로 밝혀졌다. 즉, 개인의 긍정적 호혜성이 강할수록 상사지원인식이 조직지원인식에 미치는 영향력과 조직지원인식이 조직시민행동에 미치는 영향력 모두가 보다 더 강해지는 것으로 나타났다. 이러한 결과는 상사와의 관계가 조직과의 관계에 대한해석을 통해 결과적으로 종업원의 행동에 영향을 미칠 수 있음을 시사하고 있으며, 이러한 인지과정에 있어 개인의 성격적 특성이 유의한 역할을 할 수 있음을 제시하고 있다. 키워드: 상사지원인식, 조직시민행동, 조직지원인식, 긍정적 호혜성

The Effect of Employees' Perception of a Supervisor's Servant Leadership on Employees' Perceived Organization's Support: The Mediating Effect of Employees' Perceived Supervisor's Supports

Min-Jeong Kang,Hee-Joong Hwang 한국유통과학회 2014 유통과학연구 Vol.12 No.3

Purpose - Leadership style is an important factor in determining the attitude and behavior of employees and their satisfaction with an organization. Contributing the efficiency of an organization, Especially, servant leadership focusing on meeting employees' hopes and desires positively affect success of the organization and performance of employees. In the airline service industry it is necessary to conduct studies for an internal marketing on servant leadership that emphasizes the trust in the dignity of humans and spirit of service to subordinates as a factor affecting the job satisfaction. Research design, data, and methodology -Therefore, in this research, it is empirically analyzed that employees' perception of a supervisor's support plays mediating role in the relationship between employees' perception of servant leadership and perception of an organization's support using multiple and hierarchal regression analysis targeting 243 employees working in D Airline. Result - As a result, Employees' employees' perceived supervisor's support mediates the relationship between employees' perceived servant leadership of a supervisor and employees' perceived organizational support. Conclusions - This study suggests that the servant leadership of a supervisor perceived by employees constitutes an important preceding variable in enhancing the employees' perception on organizational support.

일-가정균형만족이 육아휴직제도 사용의도에 미치는 영향: 가정친화적 조직지원인식의 매개효과와 가정친화적 상사지원인식의 조절효과를 중심으로

우주연,곽원준 한국전문경영인학회 2018 專門經營人硏究 Vol.21 No.3

In order to solve the social problem of birth rate reduction, this study is based on recent empirical and theoretical perspectives. In this paper, I propose new methods to increase an employee's desire to use the Paternity Leave policy, such as Work-Family Balance Satisfaction, Family-Friendly Perceived Organizational support and Family-Friendly Perceived Supervisor support. For this study, questionnaires were conducted on 69 female and male employees who are married and have children from the ages of 20 to 50. The results of the survey showed that Work-Family Balance Satisfaction has an effect on an employee’s inclination to use the Paternity Leave policy. In addition, the positive results of Family-Friendly Perceived Organizational support promote an increase in an employee’s inclination to use the Paternity Leave policy. Furthermore, the effectiveness of the Family-Friendly Perceived Supervisor support has been verified to control Work-Family Balance Satisfaction and Family-Friendly Perceived Organizational support This is consistent with the results of previous studies in which organizational culture has had a very important role in the decision to use paternity leave, and it is consistent with the opinion that an organization with a family-friendly environment has a positive impact on its members. The results of this study suggest that the paternity leave policy, which is a social right, is a very important factor in the workplace environment. It also verifies that the effects of Work-Family Balance Satisfaction, Family-Friendly Perceived Organizational support, and Family-Friendly Perceived Supervisor support are quite impactful in the decision to use the Paternity Leave policy.

소명의식과 혁신행동과의 관계: 서비스 정당성 인식의 매개효과, 사회적 지원의 조절효과

조윤형 한국인적자원개발학회 2023 인적자원개발연구 Vol.26 No.4

Even if a service company has a manual on customer service, the needs of customers are quite diverse, so innovative behavior is needed to meet the needs of customers. Moreover job calling to get people to respond well to customer needs. The purpose of this study was to investigate the mediating effect of perceived service legitimacy and moderating effect of social support(supervisor/colleagues) on the relationship between job calling and innovative behavior. The review of previous studies, research hypothesis such as direct, mediated, moderated, and a moderated mediation(conditional indirect effects) was established. Employees working in service companies in Gwangju and Jeonnam provinces were selected as a samples. To test the research hypotheses by survey method performed using the questionnaires. To solve the problem of the common method bias problem, surveys were conducted with a time difference(the first and second), and the final 244 questionnaires were used to test the research hypotheses. The results are as follows. First, job calling had a positive effect on perceived service legitimacy and innovative behavior. Second, perceived service legitimacy had a positive effect on innovative behavior. Third, perceived service legitimacy mediated the relationship between job calling and innovative behavior. Fourth, social support, specially coworker support positively moderated the relationship between job calling and perceived service legitimacy. However, there was no moderating effect of supervisor support. Finally, the moderated mediation effect revealed the mediating effect of perceived service legitimacy moderated by coworker support on the relationship between job calling and innovative behavior. There was no mediation effect of perceived service legitimacy moderated by supervisor support. Based on the results of the analysis, it is significant that organizational members with high sense of job calling in service firms exhibit high innovative behavior, and the role of perceived service legitimacy in the relationship between them is identified. This study has theoretical and practical implications by suggesting that peer support rather than supervisor support plays an important role in service firms.

The Influence of Family-Supportive Supervisor Behaviors on Work Engagement: Focused on the Mediator Effect of LMX and the Moderator Effect of Perceived Boundary Control

마루,정수진 한국경영교육학회 2019 경영교육연구 Vol.34 No.2

[Purpose]This study aims to verify the effect of family-supportive supervisor behaviors on work engagement, the mediating effect of LMX and the moderating effect of perceived boundary control. [Methodology]Base on theoretical research, this study puts forward 3 key research hypotheses and established a research model. This study Survey method is used to prove the hypotheses using data collected from employees in China and used SPSS to analyze the data. [Findings]Family-supportive supervisor behaviors are significantly positively related to work engagement. Moreover, the LMX as the mediating variable and the perceived boundary control as the moderating variable effects family-supportive supervisor behaviors and work engagement. [Implications]Organizations should attach importance to family-supportive supervisor behaviors, promote the employees who approve of family-supportive supervisor behaviors to be supervisors, improve current supervisors’ ability to conduct family-supportive supervisor behaviors by training. Moreover, it is necessary to improve employees’ perceived boundary control.

사회적 학습지원과 혁신행동과의 관계 - 무형식 학습의 매개효과, 조직정치 지각의 조절효과 -

조윤형,박서정 한국인적자원관리학회 2019 인적자원관리연구 Vol.26 No.1

Among the elements of work environment characteristics(Baldwin & Magiuka, 1991; Kontoghiorghes, 2002), only a few studies have been conducted social learning support. Based on this background, this study is to investigate social learning affect on innovative behavior which reflect of learning transfer theory and focus on process used terms such as informal learning and context ussed terms as perceived organizational politics(POP) in hospital situations. The concept of social learning support defined the degree of individuals perceived that their learning support and valued by workplace sources, such as supervisor and coworker. Perceived organizational politics are consist of ‘go along to get ahead’ and ‘pay and promotion policies’. Based on literature review, we draw the main, mediating and moderating effect hypothesis. To test the hypothesis, total 406 questionnaires are used for statistical analysis. The results are as follows. First, social learning support have positive impact on informal learning. Second, informal learning leading to innovative behavior. Third, informal learning mediate relationship between social learning support and innovative behavior. Finally, POP are partially moderate relationship between informal learning and innovative behavior, specially go along to get ahead are have moderated. The results of this study has practical value as it helps organizations understand what types of social learning support of employees should invest in to learning on the other hand reduce POP. There are many strategies that an organization can use to increase both supervisor and coworker support of learning, such as increase training budget for enhancing informal learning. Also take up of learning supportive policies, which in turn may lead employees to perceive the organizational climate as more learning supportive, which relates to lower POP. This study shows how important it is for organizations to invest in selecting and developing managers who are able to provide positive learning support for employees generally on the innovation issues. 교육훈련과 직무성과의 간격을 좁히기 위해 교육훈련이 어떻게 전이되는지에 대해 초점을 두고 학습자 특성, 교육 프로그램 설계와 개발, 업무환경 등에 대한 연구가 수행되어져 왔다. 특히 업무 환경의 여러 요소 중(Baldwin & Magiuka, 1991; Kontoghiorghes, 2002) 사회적 지원은 그 중요성에도 불구하고 일부 연구들만이 수행되어져 왔으므로 연구의 확장이 필요하다고 판단하였다. 본 연구는 사회적 학습지원인 상사 학습지원과 동료 학습지원이 무형식 학습과 조직정치 지각을 통해 혁신행동으로 이어지는 과정과 상황/맥락을 설명하였다. 무엇보다 학습에 대한 전이결과로 혁신행동을 살펴보는 것은 의의를 가질 수 있기 때문이다. 학습지원, 무형식 학습, 혁신행동과 조직정치 지각과 관련된 기존 문헌을 검토하였는데 조직정치 지각은 이익을 위해 가만히 있는 것과 임금/승진 정책으로 구분하였다. 연구가설은 직접효과 가설, 매개효과 가설 그리고 조절효과 가설을 설정하였으며 일반병원과 종합병원 등을 대상으로 병원간호사와 의료기사 그리고 행정직원들로부터 설문지를 수거하여 가설을 검증하였다. 총 406개의 설문이 최종분석에 활용되었으며 연구결과는 다음과 같다. 첫째, 상사 학습지원과 동료 학습지원은 무형식 학습을 촉진하는 것으로 나타났다. 둘째, 무형식 학습은 혁신행동을 높이고 있었다. 셋째, 무형식 학습의 매개효과를 살펴본 결과 사회적 학습지원인 상사 학습지원, 동료 학습지원과 혁신행동과의 관계에서 무형식 학습의 매개역할을 확인하였다. 마지막으로 조직정치 지각은 무형식 학습과 혁신행동 사이의 관계를 조절하고 있었는데 조직정치 지각: 이익을 위해 가만히 있기가 높은 경우 무형식 학습이 혁신행동에 미치는 긍정적 영향력은 더욱 낮아지는 것으로 나타났다. 조직정치 지각: 임금/승진 정책의 조절효과는 나타나지 않았다. 본 연구결과를 통해 무형식 학습의 중요한 선행요소로 사회적 학습지원이 의미가 있다는 것을 확인하였다. 상사 뿐만 아니라 동료의 학습지원이 무형식 학습활동을 높인다는 것이다. 또한 학습전이와 관련하여 사회적 학습지원은 무형식 학습을 촉진시키며, 높아진 무형식 학습의 학습전이 결과로 혁신행동이 높아진다는 것을 알 수 있었다. 이 때 이익을 위해 가만히 있는 조직정치가 높은 경우는 무형식 학습이 혁신행동으로 이어지는 것을 낮추고 있어 조직정치를 낮추는 것이 필요하다는 것을 확인하였다.