DISASTER: A Study on the Manual of a Multiple-Use Facilities to Work in the Crisis Situation

Sunggeun Kim,Chongsoo Cheung,Eunjoung Song J-INSTITUTE 2021 International Journal of Human & Disaster Vol.6 No.3

Purpose: Multi-use facilities frequently used by unspecified people can cause a lot of casualties if a crisis occurs, so prepare and train manuals for crisis situations from peacetime. Based on three years of multi-use facility crisis preparation and training consulting experience commissioned by the Ministry of Public Administration and Securi-ty, this study aims to provide development plans and policy suggestions on how to prepare and train multi-use facility manuals to operate in crisis situations. Method: To achieve the purpose of the research, the conceptual research on multi-use facility manuals and government policies were first analyzed through literature surveys, case studies on major accidents in multi-use facilities were derived through various papers and research reports, and the actual situation was analyzed based on the consulting experience of multi-use facility. Through this, it was studied by presenting development projects and policy suggestions to prepare multi-use facility manuals that can operate in crisis situations. Results: Multi-use facilities will need to analyze vulnerabilities and identify crisis types in preparation for crisis situations, organize and dress up crisis response organizations, secure and operate communication networks to control crisis situations, and re-establish training. It should also reflect guidelines on securing a command and communication network in the Ministry of Public Administration and Security s standard manual, preparing for crises linked to multi-use facilities, and long-term development plans(including securing budgets) to compensate for vulnerabilities against crises. Conclusion: The Ministry of Public Administration and Security is preparing a manual to prepare for a crisis, even though many multi-use facilities at the site need to apply it according to the facility characteristics to prepare for the crisis. Development tasks and policy suggestions presented in this study should be utilized to prepare for crisis situations by preparing manuals for crisis situations at ordinary times.

위기상황에서의 경찰의 현장통제에 대한 연구

전용선 경찰대학 경찰학연구편집위원회 2011 경찰학연구 Vol.11 No.3

The advance in society is naturally concurrent with changes in the internal and external environments of the police. The police is required to make more specialized research to lay the theoretical foundation for their mission performance. The police that aims to protect people's lives, body and properties and maintain public peace and order has ceaselessly tried to keep up with the flow of the times, and a lot of research efforts have consequently been directed into the management of crisis situations. In crisis situations, on-the-spot control is one of the prerequisites(basic environments) for the smooth resolution of crisis situations, and the necessity(importance) of it is recognized to some extent. Nonetheless, there aren't sufficient theories or manuals on that. The purpose of this study was to examine a new theory of on-the-spot control in an attempt to handle crisis situations without making any sacrifices. The actual cases of on-the-spot control in crisis situations were presented in this study to ensure the objectivity and accurate verification of the findings, and the importance(necessity) of that was stressed. As for the determination of the area of on-the-spot control in crisis situations, the space where only the negotiator and tactical personnels would exist to facilitate the smooth resolution of the crisis situations was named the resolution area(the first zone), and the space where the headquarters of commanding officers and backup police officers would be located to command and support them was named the backing area(the second zone). The space to guarantee the safety of people against the crisis situations was named the safety area(the third zone). The line between the first and second zones was called the first front line, and that between the second and third zones was called the second front line. The line that would be selected to ensure a perfect control as needed was called the third front line. In order to step up the sustainable development of crisis situation management, the police needs a change of mind-set about that, and more educational opportunities should be provided. Besides, it's required to foster competent negotiators, and a research division should be installed to be responsible for data gathering, data analysis and research to expedite the development of related theories. In the future, there will be continuing crisis situations, and the above-mentioned efforts are expected to make a contribution to minimizing the sacrifice of people and police officers in crisis situations, overcoming the situations, letting the police properly respond to the changing security environments and ultimately helping the police produce a better image of staying abreast with the changing era.

경비지도사의 조직학습화가 위기관리에 미치는 영향

안황권(Ahn Hwang Kwon) 한국공안행정학회 2007 한국공안행정학회보 Vol.16 No.2

이 연구의 목적은 경비지도사들의 조직학습이 위기관리에 미치는 영향을 파악하는 것이다. 이를 위하여 경비지도사 139명을 설문조사를 하였다. 민간경비는 고객의 생명과 신체에 대한 위해, 재산에 대한 침해 등을 경계하고 방지하는 업무이다. 따라서 적절하게 대응하지 못하면 경비원 본인에게 위험을 초래하고 나아가 고객 또는 국민생활에 커다란 불안을 가져올 수 있다. 이러한 위기를 포함한 시큐리티 환경을 극복하기 위해서는 적극적인 위기관리의 학습이 필요하다. 위기관리학습은 위기상황에서 생명과 재산을 보호하기 위하여 위험을 피하고 대처하는 평소의 학습과정이다. 경비지도사는 경비원을 지도, 감독, 교육하는 자로 매우 중요한 역할을 담당한다. 경비지도사는 국가중요시설 및 경비대상시설을 담당하는 경비원들이 제대로 역할을 수행하는지 감독한다. 그리고 많은 위기를 적절하게 관리하고 대응할 수 있는 능력을 교육하고 학습하는 업무를 수행한다. 조사를 통해 발견된 결과는 다음과 같다. 첫째, 인구사회학적 특성은 시스템적 사고에 통계적으로 영향을 미치지 않는 것으로 나타났다. 둘째, 연령은 위기대비에 부적 영향을 미치고 있는 반면, 위기인식에는 정적 영향을 미치는 것으로 나타났다. 셋째, 시스템적 사고는 위기대비에 유의한 영향을 미치고 있는 것으로 나타났다 넷째, 연령과 시스템적 사고는 위기대비에, 재직기간은 위기인식에, 그리고 조직학습 및 능력발전기회는 위기학습에 직접적 영향을 미치는 것으로 나타났다. 결론적으로 연령은 위기대비에 직접적 영향을 미칠 뿐만 아니라, 조직학습 및 능력발전기회를 통하여 위기인식과 위기학습에 영향을 미치는 것으로 나타났다. 또한 재직기간은 위기인식에 직접적 영향을 미치고 있는 것으로 나타났다. 인구사회학적 특성, 조직학습, 그리고 위기관리의 인과관계에 있어서, 특히 연령과 재직기간, 시스템적 사고, 조직학습 및 능력발전기회가 위기관리에 의미 있는 영향을 미치고 있음을 알 수 있다. 경비지도사의 위기관리 능력을 제고하기 위하여 경비지도사 시험과목, 교육과목에 경비업무별 위기관리를 추가하고, 보수교육을 신설하여 위기관리 실무를 교육해야 한다. This paper concerned on the organized continuous practicing to the field private security supervisor makes how effective control to the actual field private officers in any urgent crisis situation. Private Security is freedom from fear or anxiety for the employed individuals, business or organization by providing security-related services in order to protect their persons, private property or interests. In this terms of view, if the private security supervisor has a lack or insufficient crisis management skill or ability to control their front field security officers in the urgent situation the filed security officer would be into dangerous situation and even there would be led to much worse situation for their clientele and even effected to the people in the whole country. So to avoid those unwelcomed situation much intentive the crisis management practicing is required. Understanding the definition of "The crisis management practicing" is the organized continuous pre-trained and practicing process to protect their clientele from manmade, natural, and environmental hazards, the private security supervisor must have the quality ability of supervising, directing, training, inspiring change, and process planning and improvement etc. Based on the survey 1) the factor of social anthropology has been nothing effected to systematic response on the job, 2) the aged is negative effect on the preparing of crisis event, but positive effect on the conception of crisis situation 3) the term of serviced is positive effect on recognition of emergency situation,4)the organized continuous job training program and the education for being enhanced ability have very positive relationship onto controling of crisis situation.

언론보도 프레임을 통한 지방정부의 위기커뮤니케이션 전략분석 -한라산국립공원 관리권 환원조치 논란을 중심으로

이소윤 ( So Yun Lee ),김희정 ( Hee Jung Kim ) 한국PR학회 2012 PR연구 Vol.16 No.4

The purpose of this study is to examine Jeju Special Self-Governing Province`s crisis communication strategies through the use of media framing analysis. The literature review revealed that the public perceives crisis through the media, and crisis communication, herald by the organization, interacts with media frame in the purpose of the public`s perception of crisis situations. In most cases, the media is the final arbitrator of the crisis frame. To answer the research questions, content analysis was conducted. According to the results of the content analysis, four frames were selected; the situational frame, the emotional frame, the responsibility frame, and the follow-up frame. To know Jeju`s detailed crisis communication strategies, Situational Crisis Communication Theory(SCCT) by Coombs(2004, 2007) was used. 181 detailed communication strategies were seen. Crisis communication was used in the order of Repair > Diminish > Denial Communication. But when the crisis began, Jeju used denial communication, such as attack, shifting the blame which ran counter to the Situational Crisis Communication Theory. Situational Crisis Communication Theory recommends receptive strategies such as apology, and corrective action rather than defensive strategies to minimize uncertainty.

위기 상황에서 CSR 활동이 2030 소비자들의 커뮤니케이션 전략 수용과 기업 평가에 미치는 영향: CSR 적합성, 위기의 책임성, 위기 대응 전략을 중심으로

이정민,성민정 한국PR학회 2023 PR연구 Vol.27 No.1

Objectives The current study examined the value of CSR initiatives in the context crisis communication. More specifically, it explored effects of CSR cause-fit, crisis responsibility, and crisis response strategies on young consumers. Methods A total of 560 people in their 20s or 30s from an online survey panel participated in a 2(CSR cause-fit: High/low) × 2(crisis responsibility: High/low) × 3(crisis communication strategies: Defensive, reminding, accommodative) factorial design experiment. Results Crisis responsibility and interactions between CSR cause-fit, crisis responsibility and crisis communication strategies showed effects on public’s acceptance of crisis communication. However, only crisis responsibility showed a main effect on attitude toward an organization. Conclusions Findings of this study show the value of CSR as a crisis response strategy. Corporate communication managers are urged to examine situational factors of a crisis before they develop CSR-based crisis communication strategies. Researchers are encouraged to further examine a variety of situational factors of crisis situations. 연구목적 본 연구는 20-30대 소비자를 대상으로 기업의 위기 대응에 있어서 사회공헌 활동(CSR)의 활용성과 가치를 살펴보았다. 위기 발생 전에 시행한 CSR 활동의 적합성, 위기의 책임성 차원, 위기 대응 전략의 유형에 따른 CSR 효과를 소비자의 기업 커뮤니케이션 수용도와 기업 평가 측면에서 확인하였다. 연구방법 연구를 위해 온라인 서베이 전문 시행 업체 패널 가운데 20-30대 성인남녀 560명을 대상으로 CSR 적합성(고/ 저) ˟ 위기 책임성(고/저) ˟ 위기 대응 전략(방어/상기/수용)의 2 ˟ 2 ˟ 3 실험을 실시하였다. 연구결과 위기 커뮤니케이션 수용도에 대한 위기 책임성의 주 효과와 함께 위기 책임성과 위기 대응 전략, CSR 적합성과위기 책임성, 위기 대응 전략 간의 상호작용 효과가 확인되었다. 그러나 기업 태도에 있어서는 위기 책임성의주 효과만 확인되었으며 그 외 상호작용성 및 주 효과는 나타나지 않았다. 결론 및 함의 본 연구는 기업의 위기 대응 전략으로서 CSR 활동의 가치와 유용성을 확인하였으며, CSR 적합성, 공중의 위기책임성 인식, 기업의 위기 대응 전략 유형에 따라 공중의 평가가 달라진다는 점에서 종합적인 위기 상황에 대한분석과 평가를 바탕으로 CSR 커뮤니케이션 전략이 수립되어야 함을 제시한다.

북한의 위기상황에 대한 국제인도법적 검토

최태현(Tae Hyun Choi) 서울국제법연구원 2011 서울국제법연구 Vol.18 No.2

이상에서 살펴본 바와 같이 북한의 위기상황은 단순히 재난을 당한 상황, 폭동 등을 수반한 국내적 소요 상황(이 단계에서는 산발적인 무력충돌도 있을 수 있음), 국제적 또는 국내적 무력충돌 상황, 마지막으로 북한 당국이 국민을 통제할 의사와 능력을 상실한 상황 등의 네 가지 단계로 나누어 볼 수 있다. 각 단계에 따라서, 북한이 각 상황을 규제하고 통제할 능력, 즉 주권(대외주권 또는 대내주권)을 보유하는 정도가 다르게 나타날 것이고, 이에 따라 적용할 국제법의 내용과 종류도 달라질 수 있다. 예컨대, 앞의 두 단계의 상황 하에서는 북한당국이 여전히 북한지역에 대한 통제력을 보유할 것이고 따라서 이러한 단계에서는 외국으로부터의 인도적 지원을 거부할 수도 있을 것이다. 다만, 오늘날의 국제법은 이 단계에서도 북한에게 외부로부터의 인도적 의무를 수락할 의무를 부과하는 방향으로 발전하고 있다는 점을 주목해야 한다. 또한 세 번째 단계 이상의 상황에서는 북한은 외국과의 전쟁이나 인도적 간섭(UN 안전보장이사회의 승인이 있는 경우와 외국이 일방적으로 행하는 경우 모두를 상정해 볼 수 있음)으로 인한 국제적 무력충돌을 겪을 수 있을 뿐 아니라 내전 등 국내적 무력충돌에 처할 수 있다. 이러한 단계에서는 그야말로 국제인도법이 전형적으로 적용될 것이다. 오늘날 국가는 주권국가로서 자국국민의 인권이 침해되지 않도록 모든 노력을 다할 책임을 지고 있다. 그러나 국가가 이러한 책임을 다하지 못하여 국민이 고통을 받고 있는 경우, 특히 그 국가가 오히려 자국국민에게 인도에 반한 죄, 전쟁범죄, 집단살해죄, 인종청소 등의 행위를 가하는 경우 안전보장이사회의 결의에 따라 국제사회가 집단적 책임인 보호책임을 지도록 되어 있고, 이러한 보호책임의 이행에는 군사력의 사용도 포함되어 있다. 따라서 북한의 위기상황이 극단적으로 이러한 상황에까지 치달을 경우, 안전보장이사회는 리비아사태에서 그렇게 하였던 것처럼, 군사력을 사용한 보호책임의 이행까지 고려할 수 있을 것이다. 이러한 단계에서는 국제인도법을 위반한 북한의 지도자들을 포함한 개인은 국제형사재판소에서 형사처벌을 받을 수도 있다. 북한이 국제형사재판소규정의 당사국이 아니어서 규정당사국에 의한 소추나 소추관에 의한 자발적인 수사개시는 어렵겠지만, 수단 Darfur사태나 리비아사태에서 보았듯이, 안전보장이사회에 의한 상황회부에 의하여 북한에서의 국제인도법 위반범은 ICC에서 처벌받을 수 있다. 이 경우 북한이 위기상황에 직면하여 범한 국제인도법위반행위뿐 아니라 이론적으로는 ICC규정이 발효한 2002년 7월 1일 이후에 북한지역에서 발생한 ICC관할대상범죄도 처벌될 수 있다. 어쨌든 북한의 위기상황 하에서는 각 단계마다 인도적 지원 수락의무, 군사적 개입 인정 여부, 국제인도법 적용 여부, 국제인도법 위반범에 대한 처벌 가능 여부 등에 대한 검토가 필요할 것이다. The crisis situations of North Korea can be classified into possible four stages: First, North Korea could be exposed to just natural or man-made disasters. Second, There could be occurrence of domestic turbulence with riot in North Korea, which may entail small scale of armed conflict. Third, international or non-international armed conflict may be prevailed in North Korea. Lastly, situation that North Korean government loses its ability and willingness to control North Korean population. The capacity of North Korean government to control and regulate above-mentioned four situations would vary according to the degree of actual exercise of sovereignty by North Korea. The scope of North Korean government`s capacity to exercise her sovereignty would also affect the substances and categories of international law applied to four situations. For instance, in first two situations, North Korean government would reject humanitarian assistance from foreign states because North Korean government still has the capacity to control over situations in North Korean region. However, according to development of international law, North Korean government would be under duty to accept humanitarian assistance from abroad. In last two situations, North Korea would be placed in international armed conflict situation, such as war with foreign states or humanitarian intervention including unilateral humanitarian intervention or humanitarian intervention on the authorization of the UN Security Council. Also, North Korea would be exposed to non-international armed conflict such as civil war. Undoubtedly, international humanitarian law would be applied to these situations. Under current international law, State has responsibility to make every effort to protect human rights of her people. In case of massive human rights violations, such as crime against humanity, war crime, genocide and ethnic cleansing committed against its people by the State, international society should perform collective responsibility to protect by using even military force. Thus, the UNSC takes into account of applying the idea of responsibility to protect to overcome extreme crisis situation of North Korea. This hypothesis would be supported by the fact that the UNSC likewise responded to the matters of Libyan crisis. In this stage, leaders of North Korean government would be charged with violation of international humanitarian law by the International Criminal Court(ICC). However, there will be great difficulty to envisage possible referral of the North Korea`s situation to the ICC by a state party to the Rome Statute or independent investigation by the Prosecutor on the ground that North Korea is not the state party to the Rome Statute of the ICC. However, Darfur situation in Sudan and Libyan crisis was referred to the ICC by the UN Security Council. Only through this mechanism, individuals who committed the grave violation of the international humanitarian law in North Korea would be prosecuted by the ICC. Theoretically, with this UNSC`s referral it would be possible to punish perpetrators of North Korea for committing core crimes under the Rome Statute in North Korean region after 1 July 2002 when the Rome Statute entered into force. In conclusion, comprehensive reviews on (i) the existence of the duty to accept humanitarian assistance on the part of the affected State, which would be variable according to above-mentioned four stages, (ii) necessity of military intervention into North Korea through the idea of Responsibility to Protect, (iii) possible application of international humanitarian law, and (iv) accountability of North Korean perpetrators of grave violation of international humanitarian law would be needed for confronting with possible crisis situations in North Korea.

국가적 위기·위험상황에서 대중(大衆) 위기 커뮤니케이션과 심정(心情) 영향력 및 행동의도간의 구조적 관계

이정은 한국디지털정책학회 2022 디지털융복합연구 Vol.20 No.5

This study tried to understand the structural relationship between public crisis communication, emotional influence, and behavioral intention in a national crisis/risk situation. Based on the results of previous studies and empirical studies, the results of crisis/threat type, crisis/threat response, sentiment (crisis/risk responsibility, strategic risk/risk reflective response), and action intention For tourists who visit tourist destinations, as well as the relationship between crisis and risk communication at the tourist destination and one of the unique emotions of Koreans (crisis threat responsibility, strategic response, and reflective response to crisis threat) The relationship between the outcome variable, behavioral intention, was identified. A theoretical study was conducted on each research concept to achieve the proposed research purpose. Based on this, a questionnaire was drawn up and empirical research was conducted in parallel. Three hypotheses were established, and meaningful results were confirmed according to the results of the hypotheses. When a risky situation occurs, the government, business, and local community will actively respond and respond to it as an opportunity to offset the risk of crisis. 본 연구는 국가적 위기․위험 상황에서 대중(大衆) 위기 커뮤니케이션과 심정 영향력 및 행동의도 간 구조적 관계를 파악하고자 하였다. 선행연구와 실증연구로 진행된 결과를 바탕으로 위기·위협 유형, 위기·위협 반응, 심정(위기·위험 책임성, 전략적 위기·위험 반성적 반응), 행동의도의 나타난 결과를 바탕으로 관광목적지로서 관광지에 방문한 관광객을 대상으로 관광목적지에서의 위기·위험 커뮤니케이션과 한국인의 고유한 정서 중 하나인 심정(心情)인 (위기·위험책임성, 전략적 반응, 위기·위험 반성적 반응) 간의 관계는 물론 결과변수인 행동의도간의 관계를 파악하였다. 제시한 연구목적을 달성하기 위해 각각의 연구개념에 대해 이론연구를 하였다. 이를 바탕으로 설문지를 도출 후 실증연구를 병행하였다. 가설 3개를 설정하였으며 가설 결과에 따라서 유의미한 결과를 확인하였고 기위험 상황이 발생하면 정부, 사업체, 지역사회가 적극적으로 대응하고 대처하는 문제가 위기·위험의 문제를 상쇄시킬 수 있는 기회로 삼을 것이다.

교회 위기청소년의 자아탄력성 증진을 위한 기독교 교육상담적 접근

강연정 ( Yeon Jeong Kang ) 한국복음주의상담학회 2012 복음과 상담 Vol.18 No.-

The purpose of this research is to investigate for the possibility of Christian educational counseling approach in order to help Christian youth in crisis to adjust and function more effectively in churches, families, schools and society by improving resilience, which is their inner resource to overcome and recover from crisis or problem situations in their lives. Based on the understanding on the youth in crisis and resilience, this researcher outlined the possibility of Christian educational counseling and its methodology, and then finally surveyed educational counseling approach to the Christian youth`s crisis and their response modality. This research categorized 5 types of crisis situations in the youth`s life: family/relational crisis, educational/vocational crisis, psychological/emotional crisis, social/cultural crisis, and spiritual/faith life crisis. By dealing with educational counseling approach to these crisis situations from the three dimensions, which are therapeutic-oriented response, growth-oriented response, and prevention-oriented response, this research seeks to secure the possibility of educational counseling in churches where they can help and improve the resilience of the Christian youth in crisis and thereby suggest specific educational counseling programs and methods.

위기가구 지원을 위한 사회복지전달체계 구축 방안 연구

황미경 사회복지법제학회 2023 사회복지법제연구 Vol.14 No.1

The purpose of this study is to develop an educational model that integrates social welfare laws with the practice of social welfare. To this end, this resea rcher sought an educational method to integrate theoretical and legal practice to provide emergency aid and intervene with crisis in the welfare delivery sys tem for supporting households in crisis. Here, this study is going to propose a n integrated education method for social welfare legislation and practice groun ded on the service delivery system to support households in crisis including t he emergency aid and support system, Integrated Care Management, or crisis intervention. First, in the public and private sectors involved in supporting families in cris is, it needs guidelines for integrated intervention of social welfare laws and th eories, such as the definition of crisis situations, disasters and disasters, legal definitions related to new social risks, support targets, support scope, and cris is intervention. Second, in order to provide those needing support in crisis with appropriate emergency aid and customized services, it needs to apply special laws first to be necessary. Also, when receiving the same support, it is necessary to build a social welfare delivery system model that enables follow-up management by insight into the principle of not providing support under the 「Emergency Welf are Support Act」 and the range of support systems related to crises and disa sters that can occur several times. Third, concerning clear concepts like a disaster vulnerable group, safety vul nerable group, or disaster vulnerable group, education for social welfare legislation and practice should dealt with detailed legal concepts about households i n crisis for disasters. Also, in terms of social welfare administration and welfa re management, integrated education should be provided to perform danger m anagement, crisis management, and safety management all for prevention and f ollow-up measures. Fourth, as a method of integrated education for social welfare legislation an d practice to support households in crisis, it should include customized benefit s under the 「Framework Act on Social Security」, 「Integrated Care Manage ment under the Social Security Benefits Act」, and emergency aid, the practic e of crisis intervention, and follow-up management under the 「Emergency Ai d and Support Act」. In addition, when establishing a service delivery system to support households in crisis, it should emphasize the principles of compreh ensiveness, integration, and expertise so that circular cooperation can be reali zed between integrated community care and professionals for Integrated Care Management to cope with new crises. Fifth, since emergency aid and support for households in crisis follows the principle of supporting those who actually live in the region, it is necessary to revise the 「Social Security Benefits Act」 or establish special regulations to allow them to apply for customized benefits where they actually live (Si/Gun/G u/Eup/Myeon) even if the address on the resident registration card is different from where they actually live. Sixth, as households in crisis are the area needing pan-governance protecti on involving livelihood, medicine, and psychological recovery and restoration, t his study suggests an educational model that integrates social welfare legislati on and practice to realize legal practice applying the 「Social Security Benefit s Act, Emergency Aid and Support Act」, 「Infectious Disease Prevention and Control Act」, 「Disaster Safety Act」, 「Disaster Relief Act」, 「Suicide Prev ention Act」, 「Domestic Violence Prevention Act」 or 「Sexual Violence Prev ention Act」 and also practice crisis intervention. 본 연구의 목적은 위기상황과 재난환경에서 위기가구 지원을 위한 복지전달체계에서 긴급복지지원과 위기개입을 위한 이론과 법적 실천의 통합적 방안을 모색하는데있다. 이에 긴급복지지원법상 서비스의 즉시성과 접근성이 강조되는 사회복지전달체계의 구축과 통합사례관리, 위기개입 등의 통합적 개입 역량 강화를 위한 사회복지법제와 실천 교육의 방향성을 제언하고자 한다. 첫째, 위기가구 지원에 관여하는 공공과 민간 영역에서 준용해야 할 위기상황의 정의, 재난과 재해, 신사회적 위험에 관련된 법적 정의, 지원대상, 지원범위 및 위기개입등 사회복지법제와 이론의 통합적 개입 지침이 마련되어야 한다. 둘째, 위기상황에 처한 지원대상자에 대한 긴급복지지원과 맞춤형 서비스 제공을위하여는 특별법의 우선 적용이 필요하다. 동일한 지원을 받으면 긴급복지지원법상의지원을 실시하지 않는 원칙과 여러번 새로이 발생될 수 있는 위기와 재난 상황에 관련된 지원 제도의 범위를 통찰하여 사후관리가 가능한 사회복지전달체계 모형을 구축해야 한다. 셋째, 재난취약계층, 안전취약계층, 재난약자 등에 대한 지원을 위하여 사회복지법제와 실천 교육 과정에서는 재난으로 인하여 위기상황에 처한 가구에 대한 이해가 선행되어야 하고, 복지기관 운영상의 재난 예방과 사후대처를 위한 위험관리·위기관리· 안전관리의 통합교육 방법이 실시되어야 한다. 넷째, 위기가구 지원을 위한 사회복지법제와 실천의 통합적 교육 방안으로 사회보장기본법에 의한 맞춤형 급여, 사회보장급여법에 의한 통합사례관리, 긴급복지지원법에 의한 긴급지원, 위기개입 실천과 사후관리의 절차가 포함되어야 한다. 아울러 위기가구 지원을 위한 사회복지전달체계의 구축은 즉시성·통합성·전문성의 원칙을 강조하여 새로운 위기의 발생에 따라 지역사회 통합돌봄과 통합사례관리 영역의 다학제적케어 전략으로 대응할 수 있는 순환적 협업이 가능해야 한다. 다섯째, 긴급복지지원의 원칙은 실제 사는 곳에서 지원함이 원칙이므로 사회보장급여법의 일부 개정으로 주민등록 주소지와 달라도 현재의 거소에서 복지급여를 신청할수 있도록 하는 노력하는 바와 같이, 위기가구의 통합돌봄과 통합사례관리 개입을 위한 보건소, 복지기관, 공공병원 및 사회서비스 광역 연계·제공을 위한 특례 신설이 촉구된다. 여섯째, 위기상황과 위기가구에 처한 위기가구는 생계, 의료, 심리적 회복과 복구등을 포괄하는 범 거버넌스적 영역으로 사회보장급여법, 긴급복지지원법, 감염병의 예방 및 관리에 관한 법률, 재난안전법, 재해구호법, 자살예방법, 가정폭력방지법, 성폭력방지법 등을 적용한 법적 실천과 위기개입 실천에 의한 사회복지법제와 실천의 통합적 교육 모델을 제안한다.

학술세션 4 : 지식경영과 소셜미디어 ; 기업의 위기대응 전략에 대한 소셜 미디어 이용자의 반응 연구

심혜진,김보라,김우희,윤영준,최재혁,정윤혁 한국지식경영학회 2014 지식경영 학술심포지움 Vol.2014 No.1

The importance of online communication is getting increased by the rapid growth of smartphone supply and Social Network Site (SNS) use. Catching up with trend, firms are actively likely to use SNS to improve brand image, promote products, or communicate with customer, SNS is not only the place for firms` marketing activity, but it is also a channel where the events related to the firms propagate in real time. Firms are led to unexpected state of crisis, when events are quickly spread out on SNS. Then firms are assessed their image by the way they deal with the state of crisis. This paper tries to figure out user response on SNS according to each crisis response strategies by analyzing event-related twitter data when crisis situations of firms arise. We classify crisis response strategies into response attitude, defensive and accommodative response, and response speed, fast and slow response. This paper suggests optimal crisis response strategy to firms regarding state of crisis propagated on SNS.