의료 서비스품질과 고객만족, 충성도 간의 관계

전권일,이희욱,이경탁 한국경영교육학회 2014 경영교육연구 Vol.29 No.4

This study is to examine the relationship between medical service quality and in antecedent and outcome variables of customer satisfaction. The aim of this study is to analyze the influence of service quality on customer satisfaction in medical service. The most previous studies adopted SERVQUAL as medical service quality in the relationships between service quality and patient satisfaction. This current research is to adopt 3 quality dimensions instead of SERVQUAL. This study also tests the factors of service quality affecting the customer satisfaction and loyalty. This study divided medical service quality into three dimensions. Data was collected from 280 patients in four hospitals. Data analysis was conducted using SEM with AMOS. The results of data analysis are as follows. First, we classified service quality as three dimensions; process quality, physical environment quality, and outcome quality. Second, three factors of service quality had a significant positive influences on the patient satisfaction. Finally, our results showed that patient satisfaction positively direct influence on the loyalty. However, medical service quality had a significant direct impact not on the loyalty. This result means that patient satisfaction plays a mediating role between the medical service quality and loyalty. 본 연구는 의료 서비스 분야에서 고객만족의 선행요인과 결과변수 간의 관계를 파악하기 위한 것 이다. 본 연구의 목적은 첫째, 의료 서비스 현장에서 고객만족에 영향을 미치는 서비스품질 요인을 분석하는 것이다. 이전 의료 서비스품질 관련 연구에서는 대부분 SERVQUAL을 적용하였다. 본 연구에서는 SERVQUAL 대신에 3차원 요인을 적용하고자 한다. 둘째, 서비스품질이 고객만족 및 충성도에 미치는 직, 간접적 영향을 분석하는 것이다. 본 연구에서는 의료 서비스품질을 세 가지 차원으로 구분하고, 이들 차원들과 고객만족, 충성도에 미치는 영향을 분석하고자 한다. 본 연구에서는 4개 병원에 입원 중인 환자 280명을 대상으로 자료를 수집하였다. 가설 검증은 AMOS 구조방정식 모형을 이용하였다. 연구결과를 보면 다음과 같다. 첫째, 의료 서비스품질을 과정품질, 물리적 환경품질, 결과품질의 세 가지 차원으로 개념화하였다. 둘째, 세 가지 의료 서비스품질 차원 모두 고객만족에 직접적이고 긍정적인 영향을 미치는 것으로 나타났다. 셋째, 의료 서비스품질이 충성도에 미치는 영향은 고객만족을 매개로 간접적 영향을 미치는 것으로 나타났다. 본 연구의 결과는 몇 가지 학술적, 실무적 시사점을 제공한다. 그러나 한편으로 몇 가지 한계점도 지니고 있다.

Market Place

전권배,박조범,노성민,윤장원 단국대학교 건축공학과 1997 Architecture Vol.16 No.-

지형정보시스템을 이용한 임도노선의 선정에 관한 연구

全權石,麻鎬燮 경상대학교 농업생명과학연구원 2002 농업생명과학연구 Vol.36 No.2

임도망의 종합적인 계획을 위하여 지형정보시스템을 이용하여 경남 남해군에 위치한 금산주변의 국유림을 대상으로 몇가지 노선선정 기준에 따라 임도노선을 선정 하였다. 종단물매를 고려하여 임도망을 계획한 결과, 총연장 및 임도밀도는 20.41㎞, 6.92m/ha로 나타났으며, 일부구간의 노선이 대상지역의 경계영역과 인접하게 선정되어져 임업적 측면에서는 그 효율성이 떨어지는 경향이었다. 종단물매만을 고려한 임도망의경우 최소비용경로에 의한 격자별 누적비용은 10구역으로 구분되었으며, 이때 최고 누적비용은 종단물매만을 고려한 결과 22,548의 값을 가졌다. 비용에 의해 선정되어진 임도망을 1노선과 7노선은 시험림 3임반의 경계점에서 중복으로 노선이 선정되었으며, 중복선정된 2노선의 연장은 2.72㎞로 나타났다. 그리고 4노선과 5노선에서도 0.8㎞가 중복 선정되어 총 중복된 연장거리는 3.52㎞로서 다소 높게 나타났다. 구조적인 측면의 종단몰매와 생산적인 측면의 투자효과를 최대화하기 위하여 이들을 조합하여 노선을 계획한 결과 총연장 및 임도밀도는 21.15㎞, 7.17m/ha로서 구조적인 측면의 임도망 계획결과에 비하여 높게 나타났다. 종단물매와 임목축적을 고려한 임도망의 경우 최소 비용경로에 의한 격자별 누적비용은 9구역으로 구분되 이때 최고누적비용은 55.065의 값을 가졌다. 비용에 의해 선정되어진 임도망의 분석결과 3노선과 7노선은 3임반에서 일부구간이 중복선정되어 중복된 2노선의 연장은 0.95㎞이다. 그리고 4노선과 5노선에서도 구조적인 경우의 대안임도와 마찬가지로 0.8㎞가 중복 선정되어 총 중복된 연장거리는 1.73㎞로 나타났다. GIS 기법에 의한 임도망의 계획은 각 대안별 평가를 통하여 최종 의사결정자가 최적의 임도망을 선택할 수 있는 의사결정지원체계로서 중요한 정보를 제공할 수 있는 것으로 평가된다. The purpose of this study is to suggest the proper method for planning an optimal forest road network in mountains forest using geographic information system (GIS) in the National Forest of Mt. Kumsan at Namhae-gun, Gyungsangnam-do. In the forest road network planning by the minimum longitudinal gradient, The total length was 20.41 km, and road density was 6.94m/ha. Some of road alignment selected in out-line of study area. So, it appeared that forest road have a low effectiveness in yarding function. The division area of mesh by accumulative cost divide into 10 area. The maximum value by cost path was 22,548. The road length overlapped by cost path was more long than that of mixed with the minimum longitudinal gradient and the maximization of investment effect as 3.52 km. In the forest road network planning by mixed with the minimum longitudinal gradient and the maximization of investment effect, The total length was 21.15 km, and road density was higher than that of the minimum longitudinal gradient as 7.17m/ha. The some of forest road selected in out-line of study area. The division area of mesh by accumulative cost divide into 9 areas. The minimum vlue by cost path was 55,065. The road length overlapped by cost path was more short than that of the minimum longitudinal gradient as 1.73 km. So, it appeared that forest road has an high effectiveness in yarding function. Therefore, it was considered that the GIS could provide an effective and reasonable solutions for planning of optimal forest road network.

온도와 차광수준에 따른 산부추의 발아반응 및 초기생육

전권석(Kwon-Seok Jeon),송기선(Ki-Seon Song),최규성(Kyu-Seong Choi),김창환(Chang-Hwan Kim),박용배(Yong-Bae Park),김종진(Jong-Jin Kim) (사)한국생물환경조절학회 2015 시설원예‧식물공장 Vol.24 No.3

본 연구는 수요가 확대되고 있는 산부추를 대상으로 환경조절(온도, 차광수준)에 따른 산부추의 발아반응과 초기생장을 조사하여 산부추의 생산량 증대와 증식기술개발에 활용하고자 수행하였다. 발아 실험은 저온습윤 처리기간(0, 20, 40, 60일)과 온도(5, 10, 15, 20, 25, 30℃)를 조절하였고 생육시험은 용기(128구, 200구)와 차광수준(전광(대조구) 및 35%, 50%, 75% 차광)을 달리하여 수행하였다. 발아율은 저온습윤 처리 20일의 10℃에서 81.7%로 가장 높았으며, 온도가 높아질수록 낮아지는 경향을 보였다. 용기 및 차광을 달리한 조건에서 산부추의 생장특성은 128구와 200구의 50% 차광에서 초장, 엽면적, 엽장, L/W이 각각 24.2㎝, 2.76㎠, 22.3㎝, 223.4와 22.6㎝, 2.29㎠, 19.4㎝, 190.5로 양호한 생장을 보였으며, 뿌리는 전광에서 좋은 생장을 보인것으로 나타났다. 특히, 지상부의 생중량의 경우에는 128구와 200구 모두 50% 차광에서 0.241g과 0.212g로 높았다. 종합해보면 산부추 종자는 발아율 향상을 위해서는 20~40일의 저온습윤 처리가 필요할 것으로 생각되며, 생육 시에는 50% 차광을 유지하는 것이 산부추의 좋은 생장과 생산량 증대에 보다 효과적일 것으로 판단된다. This study was carried out to determine the effects of environment controls (temperature and shading level) on germination responses and early growth of Allium thunbergii. Germination experiment was performed by pre-treatment (with low temperature and wetting treatments for 0, 20, 40 and 60 days) and temperature controls (5, 10, 15, 20, 25 and 30). And growth experiment was performed by containers (128 and 200 cavities containers) and shading level (full sunlight (control), 35%, 50% and 75% shading). Germination rate of A. thunbergii seeds were, 20 days of seed pre-treatment, the highest at 10oC (81.7%) and the more temperature went up, the more germination rate went down. As a result of surveying container and shading treatments, the height, leaf area, leaf length, leaf aspect ratio (L/W) were higher under 50% shading of 128 (24.2㎝, 2.76㎝2, 22.3㎝ and 223.4, respectively) and 200 (22.6㎝, 2.29㎠, 19.4㎝ and 190.5, respectively) cavities container. The root was grown well under full sunlight. Specially, fresh weight of shoot (leaves+stem) was higher under 50% shading of 128 (0.241g) and 200 (0.212g) cavities container. As a result of surveying the whole experiment, A. thunbergii seeds need to pre-treatment (with low temperature and wetting treatments for 20~40 days) for high germination rate. And it is judged better growth and higher yield by maintaining 50% shading of 200 cavities container.

온도와 차광이 참나물 발아 및 초기 생장 특성에 미치는 영향

전권석,송기선,최규성,김창환,박용배,김종진 (사) 한국생물환경조절학회 2014 생물환경조절학회지 Vol.23 No.4

This study was carried out to determine the effects of temperature and shading on germination and earlygrowth of Pimpinella brachycarpa. Experiment was performed by temperature controls (5oC, 10oC, 15oC, 20oC,25oC, and 30oC) and shading treatments (control, 35% shading, 50% shading, and 75% shading). Seed pre-treatmentbefore the germination experiment was carried out by temperature (with low temperature and wetting treatments for0day, 20days, and 40days). Seeds of P. brachycarpa were, 20days of seed pre-treatment, germinated well at 5oC andthe more temperature went up, the more germination rate went down. As a result of surveying shading treatments,the height, leaf area, leaf length, leaf width etc were the highest (7.3cm, 12.8cm2, 5.4cm, and 2.3cm, respectively)under 50% shading. Specially, the root was grown well under 35% and 50% shading. Fresh weight of shoot(leaves+stem) was the highest under 50% and 75% shading and dry weight of shoot (leaves+stem) was the highestunder 35% and 50% shading. As a result of surveying the whole experiment, it is concluded that the production of P. brachycarpa seedling is more effective under 50% shading. 본 연구는 온도와 차광이 참나물 종자의 발아와 유묘의 생장에 미치는 영향을 조사하고자 실시하였다. 실험은 온도별(5oC, 10oC, 15oC, 20oC, 25oC, 30oC) 발아 시험과 차광별(무차광, 35% 차광, 50% 차광, 75% 차광)생육 시험의 두 종류로 실시되었으며, 발아실험 전 종자는 0일, 20일, 40일로 각각 저온습윤 처리를 하였다. 발아율은 20일 저온습윤 처리의 5oC에서 48.3%로 가장높았으며, 온도가 높아질수록 낮아지는 경향을 보였다. 차광에 따른 초장, 엽면적, 엽장, 엽폭 등은 모두 50%차광에서 각각 7.3cm, 12.8cm2, 5.4cm, 2.3cm로 가장컸다. 특히, 뿌리는 35%와 50% 차광에서 생장이 좋았다. 지상부의 생체중은 50% 차광과 75% 차광에서 가장높았으며, 건물중은 35% 차광과 50% 차광에서 높았다. 본 실험결과를 종합적으로 살펴보면, 참나물 유묘는50% 차광을 유지하여 생육하는 것이 이식용 유묘 생산에 효과적일 것으로 판단된다.

학술논문 4 : 미국 국가안전보장회의(NSC) 운영시 정책 갈등의 특징 분석

전권천 ( Kwon Cheon Jeon ),서길원 ( Gil Weon Seo ) 한국군사학회 2015 군사논단 Vol.82 No.-

Today in Northeast Asia, a new form of political, economic and military power relationship between China and the United States began to form in the region. Meanwhile, China and Japan are vying with each other to take an initiative in responding to the ongoing structural changes within the region. Furthermore, uncertainty and instability in a diplomatic environment of the region including the Korean peninsula are mounting with extremely sensitive and complicated issues such as ROK-US-JAPAN trilateral alliance, development of ROK-CHINA relationship, territorial and historical disputes between ROK-China-Japan, as well as North Korean nuclear issues. In line with the overall situation of the region, Japan and China have prepared a strong institutional system which will be managing national strategy, diplomatic and security strategy, risk management through strengthening their NSC system, which is similar to that of the United States, in 2013 December and 2014 January. An NSC system of the Republic of Korea, with National Security Office of the Blue House in the center, along with those of Japan and China, is equipped with organizational and functional features that enables itself to act as a control tower of foreign affairs and national security. However, an NSC system of the United States has a long history of 70 years, and its structure and size have been changing along with decision making structures of each presidential office, leadership, and diplomatic and security environment. Moreover, there has been a policy-related conflicts among policy makers in decision-making process. Therefore, the aim of this research is to examine theoretical backgrounds of decision-making process and conflicts between policy makers that comes with the process, as well as to examine the policy decision structure of the president`s office and the contents of the conflict that comes with the process. This paper also seeks to analyze and suggest the characteristics of policy-related conflicts in a comprehensive manner.

GIS를 이용한 대안별 임도노망의 계획에 관한 연구

전권석(Jeon Kwon-Seok) 대한공간정보학회 2003 대한공간정보학회지 Vol.11 No.1

용기크기 및 차광처리에 따른 산부추와 두메부추 유묘의 뿌리발달 특성

전권석 ( Kwon Seok Jeon ),송기선 ( Ki Seon Song ),김동윤 ( Dong Yoon Kim ),최규성 ( Kyu Seong Choi ),김창환 ( Chang Hwan Kim ),박용배 ( Yong Bae Park ),김종진 ( Jong Jin Kim ) 한국농업기계학회 2015 한국농업기계학회 학술발표논문집 Vol.20 No.1

설계공모 - 가락시장 현대화사업 도매권역 2공구 채소1동 및 수산동 건립_ 2022. 2

전권식,양희범,김영순,Chun, Kwonsig,Yang, Heebum,Kim, Youngsoon 대한건축사협회 2022 建築士 Vol.636 No.-

벌채시기와 그루터기 높이가 소나무재선충병의 매개충인 솔수염하늘소의 서식에 미치는 영향

전권석 ( Kwon Seok Jeon ),박남창 ( Nam Chang Park ),이성민 ( Sung Min Lee ),최해웅 ( Hae Woong Choi ),홍성천 ( Sung Cheon Hong ) 한국산림과학회 2013 한국산림과학회지 Vol.102 No.2

This study was conducted to investigate the effect on the habitation of Monochamυs alternatus, avector insect of pine wood nematode by the tended sound stumps for the developing forestry control methods of pine wilt disease controls. Field cage plots(1m×1m×1m)were established 12 units (Experiment1:4units, Experiment2:8 Units) and were treated 4 kinds(February in 2010, February, April, June in 2011), The adults of M. alternatus were put into 4~5couples each the cage June in 2011. Presence or absence of the larva entrance holes and larva were detailed November in 2011. The larva were appeared in the sound stumps of sapling and young trees tended at February, April, June, the current emergence year of M. alternatυs, but were not appeared in the sound stumps of sapling and young trees tended February in 2010, one year before the emergence of M. alternatυs. The larva habitated in stumps of sapling were likely to be smaller in size in compare to the larva in stumps of young trees. In case of young tree, the larva were found at the cleft part of bark, but were not found at ridge part of bark and between the bark and the woody parts, but were not found at the woody parts. To develop the control guiding principal of sound stump after forest tending tending practice, further experiment need is in existence oviposition and larvae of vectors by height of stemps.