융합트랙 : 스마트TV 생태계와 기업의 경쟁 전략

조항정,이환수 정보통신정책학회 2011 정보통신정책학회 정기학술대회 Vol.2011 No.-

IT 통합의 결정 요인과 과정: 국내 대기업들에 대한 사례 연구

조항정,송찬후,한승헌 한국경영정보학회 2008 Information systems review Vol.10 No.3

국내 대기업들의 IT 거버넌스 분석: 비교 사례 연구

조항정,송찬후 한국경영정보학회 2008 한국경영정보학회 학술대회논문집 Vol.2008 No.-

국내 대기업들의 IT 거버넌스 : 비교 사례 연구

조항정(Hangjung Zo),송찬후(Chanhoo Song),강현구(HyunGoo, Kang),임동원(DongWon Lim) 한국기술혁신학회 2009 기술혁신학회지 Vol.12 No.2

IT 거버넌스(Governance)는 IT 관련 의사결정에 있어서 기업 내부 주체들의 권한과 책임, 의사결정 조직 체계와 프로세스, 의사소통 방법, 의사결정 실현 체계, 조정과 통제, 그리고 의사결정에 대한 사후 평가 등을 통틀어 일컫는 말이다. IT가 기업 경영의 필수 인프라로 인식되고, 경쟁력 제고의 핵심 역량으로 자리잡으면서 IT 거버넌스의 중요성은 점차 커지고 있다. 본 연구에서는 국내 주요 대기업들의 IT 거버넌스를 분석하였다. 국내 대기업 4개사들에 대한 심층 인터뷰를 바탕으로, 이들 기업들이 어떤 조직 체계와 의사결정 과정, 의사소통 체계, 그리고 성과 측정 방법 등을 가지고 IT 관련 의사결정을 하는지를 살펴보았다. 국내 대기업들은 IT 서비스를 전문적으로 제공하는 IT 서비스 계열사를 두고 IT 기능을 아웃소싱하고 있었으며, IT 관련 최종 의사결정은 IT 전문 조직이 아닌 비즈니스를 담당하고 있는 경영자들이 하는 것으로 나타났다. 국내 대기업들의 IT 서비스에 대한 계약과 성과 측정은 서비스 수준 협약을 통해 이루어지고 있었으며, 국제적으로 인정되고 있는 프로젝트 관리 방법론과 균형 성과 기록표 등을 널리 사용하고 있었다. 이러한 연구는 국내 대기업 내의 IT 서비스 전문 기업들의 미래 역할 정립과 정부 기관이나 공기업들의 IT 거버넌스 체계 확립에 있어서 벤치마킹 근거로 활용될 수 있다. 또한 국내 대기업들의 IT 거버넌스 체계의 효율성 등을 측정하기 위한 기초 자료로 이용될 수 있다. This study explores the IT governance structures of the Korean conglomerates. It investigates IT organization structures, decision making frameworks and processes, communication channels, implementation mechanisms, and performance evaluation methods around IT activities of the Korean conglomerates by analyzing four different cases. The results show that all of the conglomerates have an IT service firms as one of their subsidiaries, and all the subsidiaries in the conglomerates outsource their IT divisions to the IT service firms. The client firms in the conglomerates operate IT strategy and planning teams to coordinate their IT activities with their outsourcing partners. The IT governance archetype of the Korean conglomerates is found to be “business monarchy” because the client firms mostly make IT decisions. However, the IT service firms provide the information of IT trends and solutions to their clients, so the IT governance archetype of input framework for IT decisions can be “IT monarchy”. In addition, the conglomerate which has the more centralized IT governance architecture appears to prefer the more integrated implementation mechanisms for IT decisions. The results of this study are expected to be used as a benchmarking model for the organizations which try to develop an effective IT governance structure.

마이크로 모빌리티를 활용한 다중모드적 교통 이용 의도

김민주,조항정 한국경영정보학회 2023 한국경영정보학회 학술대회논문집 Vol.2023 No.11

본 연구는 새로운 서비스가 사용자에게 매력적으로 작용하여 끌어당기는 요인(pull effect), 기존 서비스에서 떠나는 요인(push effect), 서비스 이동을 촉진하거나 저해하는 상황적인 요인(mooring effect)을 통해 마이크로 모빌리티 공유 서비스를 접목한 다중모드적 이용 행태를 밝힘으로써 도시 내에서 기존의 교통 인프라와 마이크로 모빌리티가 공존하는 방안을 모색하고자 한다.

오픈소스 하드웨어 기반의 사물인터넷 비즈니스 생태계 전략

한상열,조항정,유재흥 에스케이텔레콤 (주) 2015 Telecommunications Review Vol.25 No.3

오픈소스 소프트웨어 산업에서 일어났던 개방과 혁신이 최근 하드웨어 산업으로 확산되고 있다. 오픈소스 하드웨어는 특정 제품 제작에 필요한 기술 정보를 일반 대중에게 공개하여 누구나 필요한 제품을 만들 수 있도록 하는 것이다. 이러한 개방성과 유용성에 힘입어 오픈소스 하드웨어를 활용한 다양한 사물인터넷 기기들이 등장하고 있다. 구글, 아두이노, 로컬모터스 등 해외 기업들은 오픈소스 하드웨어를 활용하여 자사 중심의 사물인터넷 비즈니스 생태계를 구축하고 있다. 하지만, 국내 기업들은 아직 오픈소스 하드웨어에 대한 관심이 낮은 상황이다. 본 연구는 비즈니스 생태계 및 커뮤니티 기반 혁신 이론을 바탕으로, 해외 기업들의 오픈소스 하드웨어 기반의 사물인터넷 비즈니스 생태계 전략을 분석하고, 생태계 구축, 유지 및 발전을 위한 전략적 시사점을 제시한다.

Exploring Baseball Spectators’ Perceptions of Robot Umpires Through Social Community Text Analysis

최선영,조항정 한국경영정보학회 2023 한국경영정보학회 학술대회논문집 Vol.2023 No.11

According to Plunkett Research (2018), the global sports industry’s estimated size is 1.3trillion. Sports attract significant attention from spectators, so sports officials hold a crucial responsibility of accurately and fairly overseeing high-level sports competitions (Mascarenhas, Collins, & Mortimer, 2005). However, it’s common to witness mistakes made by umpires during games. For instance, when examining data from baseball games in the 2018 season, an average of 14 incorrect calls were made by human umpires per game (Hille, 2019). In the realm of baseball, there are ongoing trials of robot umpires in lower leagues with the aim of replacing human umpires who make incorrect judgments in strike/ball decision. In 2019, the Atlantic League in the United States became the pioneer to implement the usage of robot umpires by implementing a trackman system to determine strike/ball decisions. Major League Baseball (MLB) is also contemplating the adoption of robot umpires in the near future. However, while robot umpires are in the near future for baseball, there is a lack of research regarding the opinions of spectators on this matter. Therefore, this research would explore the sentiments and perspectives of baseball spectators concerning the introduction of robot umpires. Past research on how baseball spectators perceptions of baseball robot umpires has been survey-based one, focusing on aspects like trust in umpires, enjoyments and the behavioral outcomes (Wonseok, J., Woo,K. Y.,& Yeonheung, K., 2021). The objective of this study is to undertake a comprehensive analysis of social data through posts and comments made by real baseball spectators about their opinions on robot umpires. Social media platforms, which include online baseball communities, have gained popularity as valuable resources to exchange social support with others (Cutrona&Suhr, 1994; Fox&Duggan, 2013; Gray, Fitch, Davis, & Phillips, 1997). People who share common interests can utilize social networking sites to engage with other social media users to learn the practices easily and quickly without geographical constraints (Gilbert, 2016; Wang et al., 2021). Baseball spectators also share their opinions on robot umpires with others within social online communities. Therefore, this research aims to explore the following research question: What are the primary topics of discussion regarding robot umpires in baseball expressed on the social communities? While robot umpires have not yet been introduced in Major League Baseball games, they are currently undergoing pilot phases in lower leagues, providing baseball spectators with a glimpse of what the future implementation might hold. Spectators’ perception of robot umpires could evolve as spectators witness their use in these lower leagues and as they anticipate their introduction to the higher leagues. In other words, their expectations of robot umpires may shift, leading to the emergence of new opinions, and online community’s response might also vary over time. Therefore, this research suggests the following research questions: How does the baseball community’s reaction to robot umpires change over time? This research would derive social community data from Reddit (http://www.reddit.com), a widely used platform for social networking and online discussion. In 2015, Reddit users actively engaged in more than 88,000 subreddits (i.e., topically specialized sub-communities) and generated 83 billion-page views (Reddit, 2015). Among these subreddit, this research would crawl content data related to robot umpires from two baseball-related subreddits (r/baseball and r./MLB). This study would gather data including the post or comment, title. author’s identification, timestamp. These relevant data would be collected from 2018, before the implementation of robot umpires in the Atlantic League, up to 2023. Social analytics, encompassing text-mining and sentiment analysis, would be used to analyze social big data derived from social media content about the public’s perception of robot umpires. This research would extract useful keywords and analyze their frequency based on natural language processing and morphological analysis techniques. Additionally, through sentiment analysis, this research aims to identify public opinions expressed in the documents categorizing them as positive or negative emotions. Furthermore, this research would track the changes in the frequency of positive and negative keywords related to robot umpires. This study anticipates that keyword analysis through text mining would suggest words associated with expectations and concerns regarding the implementation of robot umpires, frustration with human umpire errors, and calls for faster adoption. Furthermore, this research predict that spectator’s perception of robot umpires would be predominantly positive, with positive sentiment outweighing negative ones. Nevertheless, following the introduction of robot umpires in the lower leagues, this research expects that there would be some increase in negative sentiment due to apprehensions and concerns about the technical aspects. By this research, the result could significantly influence the adoption of robot umpires in big leagues such as MLB. By delving into the perceptions of baseball fans, this research would contribute to provide valuable insights that have the potential to impact the decision-making process for those considering the replacement of human umpires with robot umpires. Moreover, this study would contribute to the understanding of how the introduction of innovative technologies in sports affect emotions within the social communities.

Customer acceptance of restaurant service robot : The role of restaurant types and personal innovativeness

이혜수,조항정 한국경영정보학회 2022 한국경영정보학회 학술대회논문집 Vol.2022 No.6

Exploring trends in blockchain publications with topic modeling: Implications for forecasting the emergence of industry applications

이정호,조항정,Tom Steinberger 한국전자통신연구원 2023 ETRI Journal Vol.45 No.6

Technological innovation generates products, services, and processes that can disrupt existing industries and lead to the emergence of new fields. Distributed ledger technology, or blockchain, offers novel transparency, security, and anonymity characteristics in transaction data that may disrupt existing industries. However, research attention has largely examined its application to finance. Less is known of any broader applications, particularly in Industry 4.0. This study investigates academic research publications on blockchain and predicts emerging industries using academia-industry dynamics. This study adopts latent Dirichlet allocation and dynamic topic models to analyze large text data with a high capacity for dimensionality reduction. Prior studies confirm that research contributes to technological innovation through spillover, including products, processes, and services. This study predicts emerging industries that will likely incorporate blockchain technology using insights from the knowledge structure of publications.

Exploring the dynamic knowledge structure of studies on the Internet of things: Keyword analysis

윤영석,조항정,최문기,이동현,이현우 한국전자통신연구원 2018 ETRI Journal Vol.40 No.6

A wide range of studies in various disciplines has focused on the Internet of Things (IoT) and cyber‐physical systems (CPS). However, it is necessary to summarize the current status and to establish future directions because each study has its own individual goals independent of the completion of all IoT applications. The absence of a comprehensive understanding of IoT and CPS has disrupted an efficient resource allocation. To assess changes in the knowledge structure and emerging technologies, this study explores the dynamic research trends in IoT by analyzing bibliographic data. We retrieved 54,237 keywords in 12,600 IoT studies from the Scopus database, and conducted keyword frequency, co‐occurrence, and growth‐rate analyses. The analysis results reveal how IoT technologies have been developed and how they are connected to each other. We also show that such technologies have diverged and converged simultaneously, and that the emerging keywords of trust, smart home, cloud, authentication, context‐aware, and big data have been extracted. We also unveil that the CPS is directly involved in network, security, management, cloud, big data, system, industry, architecture, and the Internet.