고전문학의 근세적 수용 - 복식에 나타난 미타테(みたて)문양을 중심으로

허은주(許恩珠) 일본어문학회 2005 일본어문학 Vol.30 No.-

朝鮮通信使と出版メディア - 小袖雛形本を中心に

許恩珠(허은주) 일본어문학회 2005 일본어문학 Vol.28 No.-

아토피피부염에서 말초혈액 단핵구의 활성산소 생성 증가

허은주 ( Heo Eun Ju ),유경환 ( Yu Gyeong Hwan ),허재균 ( Heo Jae Gyun ),윤종서 ( Yun Jong Seo ),김영훈 ( Kim Yeong Hun ),김진택 ( Kim Jin Taeg ),한훈 ( Han Hun ),이권행 ( Lee Gwon Haeng ),이준성 ( Lee Jun Seong ) 대한소아알레르기호흡기학회(구 대한소아알레르기 및 호흡기학회) 2004 소아알레르기 및 호흡기학회지 Vol.14 No.1

목적 : 아토피피부염은 만성적 피부 염증질환으로 활성산소는 피부염증을 유지시키는 강력한 염증성매개체로 알려져 있다. 저자들은 말초혈액 내 단핵구와 다형핵백혈구가 지속적인 피부염증반응에서 어떠한 역할을 하는지 규명하기 위해 이들 세포의 활성산소 생성 정도를 측정하였다. 방법 : 17명의 아토피피부염 환아군과 10명의 정상대조군을 대상으로 하였으며 말초혈액의 단핵구와 다형핵백혈구를 분리하여 phobol ester (PMA), adenosine triphos Purpose : Reactive oxygen species(ROS) are known as a potential mediators that sustain chronic inflammation in atopic dermatitis(AD). To determine the role of peripheral blood mononuclear leukocytes(MO) and polymorphonuclear leukocytes(PMN) in prolonged i

고객불평 심리 특성이 의료 서비스회복과 재이용의도에 미치는 영향

허은주(Eun Ju Heo),정면숙(Myun Sook Jung) 인문사회과학기술융합학회 2018 예술인문사회융합멀티미디어논문지 Vol.8 No.10

The effective recovery of medical services contributes to reduction in marketing costs for new customer attraction and improvement in the business performance of long term. So it is needed to research many different factors that may affect the medical service recovery. In this sense, the purpose of this study was to determine the effects of medical service recovery and revisiting intention according to customer s psychographic attitudes towards complaining. The study conducted a questionnaire survey of persons who had ever used medical services with complaint experience. From the survey, 223 sheets of the questionnaire as filled-in were collected, and analyzed The data analysis by SPSS 19.0 and AMOS 21.0. The findings of this study can be summarized as follows. Individualism and Conservatism were found to have significant effects on distributive justice, procedural justice. Sense of Justice was found to have significant effects on distributive justice, procedural justice and interactional justice. Self-Confidence was found to have significant effects on procedural justice. Distribution justice and procedural justice have a significant effect on revisiting intention. These findings overall suggest that medical service providers’ service recovery effort based on their prediction of customers’ psychographic attitudes towards complaining could be a differentiate strategy that effectively realizes the recovery of medical services. 효과적인 의료서비스 회복은 의료기관이 새로운 고객을 유치하는데 필요한 마케팅 비용을 감소하고 장기적인 경영성과를 높이므로 서비스 회복에 영향을 미치는 다양한 변수에 대한 연구가 필요하다. 따라서 본 연구는 고객불평 심리특성에 따른 의료 서비스회복과 재이용의도에 미치는 영향을 파악하고자 하였다. 연구 대상은 병원서비스 불만 경험이 있는 대상자에게 설문을 실시하였다. 최종 223부가 통계분석 사용되었으며 SPSS 19.0, AMOS 21.0을 이용하였다. 본 연구결과는 다음과 같다. 개인주의와 보수주의는 분배 공정성, 절차 공정성 유의한 영향이 있음을 확인하였다. 정의감은 분배, 절차, 상호작용 공정성에 유의한 영향이 있음을 확인하였다. 자신감은 상호작용 공정성에 유의한 영향이 있음을 확인하였다. 분배 공정성과 상호작용 공정성은 재이용의도에 유의한 영향이 있음을 확인하였다. 이는 의료서비스제공자가 고객불평 심리 특성을 예측하여 고객에게 서비스회복 노력을 구사한다면 차별화되고 효과적인 회복전략이 될 수 있음을 시사한다.

연구논문 : 피부관리실의 서비스회복이 미용만족과 행동의도에 미치는 영향: 성별, 연령 조절효과를 중심으로

허은주 ( Eun Ju Heo ),하명희 ( Myung Hee Ha ),김세범 ( Sae Bum Kim ) 한국미용학회 2014 한국미용학회지 Vol.20 No.3

This study aimed to identify how service recovery works on beauty satisfaction and behavioral intentions at skin care shops. Wesurveryed skin care customers and investigated the relationships between recovery justice and beauty satisfaction. We also tried toanalyse the mediating effects of gender and age on the relationships. For this purpose, we selected customers who had experienced service failure at skin care shops by using convenience sampling method, and conducted a questionnaire survey from March 1st to April1st, 2014. Total 280 copies of the questionnaire were collected. Of these, 250 were used for the final analysis. The descriptive and reliability analysis were conducted using SPSS 19.0. The confimatory factor analysis and path analysis were conducted for hypothesis testing using AMOS 21.0. The findings of this study can be summarized as follows. First, the justice of service recovery procedure has asignificant effect on beauty satisfaction. Second, the justice of service recoverry distribution has a significant influence on beauty satisfaction. Third, the justice of interaction in service recovery failed to have a significant effect on beauty satisfaction. Fourth, beauty satisfaction significantly affects behavioral intentions. Fifth, mediation effects of gender and age were confirmed to be significantly valid.

요양병원 주보호자의 관계혜택이 고객만족과 충성도에 미치는 영향

허은주 ( Eunju Heo ) 사단법인 아시아문화학술원 2020 인문사회 21 Vol.11 No.2

본 연구는 요양병원 노인환자의 주보호자와 요양병원 및 서비스제공자 간의 관계혜택이 고객만족과 충성도에 어떠한 영향을 미치는지를 확인하였다. 설문대상은 3개월 이상 입원 경험이 있는 65세 노인환자의 주보호자를 대상으로 실시하였다. 수집한 설문지 230부 중 불성실한 답변을 제외한 211부가 최종 분석에 사용되었으며 SPSS 24.0와 AMOS 21.0을 이용하여 분석하였다. 그 결과는 다음과 같다. 관계혜택의 확신적혜택과 경제적혜택은 고객만족과 충성도에 유의한 정(+)의 영향이 있는 것으로 나타났다. 또한 고객만족은 충성도에 유의한 영향이 있는 것으로 나타났다. 따라서 요양병원과 서비스제공자는 주보호자와 장기간 관계를 형성할 때 긴밀하고 특별한 상호작용의 전략이 필요함을 이해해야 한다. The purpose of this study was to examine effects that relational benefits on customer satisfaction and customer loyalty. Participants of this research were people who assumed responsibility for being the main caretaker of old patients aged 65 or over that were in hospitalization at any of the above mentioned hospitals for 3 months or longer. 230 sheets of the form which the respondents filled out were collected. 211 were accepted for final analysis except some that were deemed insincerely filled out. The analysis was made using the SPSS 24.0 and the AMOS 21.0. The findings follows. Confidence benefits and economic benefits were respectively found having a positive influence on customer satisfaction and customer loyalty. Besides, it was also found that customer satisfaction significantly affects customer loyalty. Thus, these findings suggest that convalescent hospitals or their service providers should be aware of the need to form long-term relationships with main caretakers through close.

20대 대학생을 대상으로 한 카올린 팩이 자가피부관리 인식과 행동 및 안면피부개선에 미치는 효과

허은주,하명희 국제보건미용학회 2016 국제보건미용학회지 Vol.10 No.1

This purpose, the study experimented 27 college students in their 20s by applying the kaolin pack to them for 4 weeks. This study tested those students’ facial skin conditions at a hospital before and after the test and then surveyed them. Participants responded that problems of their skin like sebum, blackhead, pigmentation, blemish and hair follicle were decreased after the experiment. Respondents also found themselves doing better care behaviors in relation to the procedure of basic cosmetics application, how to use those cosmetics and how to use the face pack after receiving the self-skin care education and the experiment with the kaolin pack. They also revealed that self-skin care had a positive effect on skin improvement. Lastly, the pre- and post-tests of facial skin improvement showed that participants who used the kaolin pack have increased water content in the cheek.

유복(儒服)과 유자 의식 -하야시 라잔[林羅山]의 경우

허은주 한국일본언어문화학회 2010 일본언어문화 Vol.16 No.-

고객가치공동창출이 의료서비스 성과에 미치는 영향: 병원 규모와 병원 이용기간 조절효과

허은주,정면숙,강명주 한국경영교육학회 2019 경영교육연구 Vol.34 No.5

[Purpose]The purpose of this study was to examine effects that the Customer value co-creation behavior have on customer satisfaction, trust and intention to reuse and at the same time how much those effects are moderating depending on the scales and use period of hospital. [Methodology]This study is a structural modeling research designed to set up a model on interactions the customer value co-creation behavior, customer satisfaction, trust and intention to reuse. Test hypotheses made here. Through the survey, 228 sheets of the questionnaire form as filled-in by the participants were collected and finally analyzed. [Findings]Above all, this research found customer participation behavior and customer citizenship behavior, both of which are factors of the joint creation of customer value, all have significantly positive effects on trust and customer satisfaction. Also, it was found that trust and customer satisfaction all have significantly positive influences on the intention to reuse. Moreover, the study discovered that some of the hypothetical paths have the effect of moderating each other depending on the scales and use period of hospital. [Implications]This study is meaningful in that it attempted to research the customer value co-creation behavior since there has so far been little investigation of how much customers play a role in the provision of medical services. [연구목적]본 연구는 의료서비스에서 고객가치공동창출이 고객만족, 신뢰, 재이용의도에 미치는 영향을 확인하고 나아가 병원 규모와 병원 이용기간에 따른 조절효과를 확인하고자 한다. [연구방법]본 연구는 고객가치공동창출과 고객만족, 신뢰, 재이용의도 간에 모형을 구축하고 가설을 검정하는 구조모형 연구이다. 본 연구는 의료서비스 이용자를 대상으로 최종 228부가 분석에 사용되었다. [연구결과]고객가치공동창출의 고객참여행동과 고객시민행동 모두 신뢰와 고객만족에 유의한 정(+)의 영향이 있음을 확인하였다. 또한 신뢰와 고객만족은 재이용의도에 유의한 정(+)의 영향이 있음을 확인하였다. 또한 일부 가설경로 간에 병원 규모와 병원 이용기간에 따라 조절효과가 있는 것으로 나타났다. [연구의 시사점]지금까지 의료서비스에서 고객역할과 관련된 연구는 부족한 실정으로 고객가치공동창출을 가지고 연구를 시도하였다는 점에서 의의가 있다.

간호사의 테크노스트레스가 조직성과에 미치는 영향

허은주,정면숙 보건의료산업학회 2020 보건의료산업학회지 Vol.14 No.3

Objectives: This study aimed to elucidate the relationship between nurses’ technostress and organizational performance (job satisfaction, organizational commitment, productivity, and turnover intention) and enhance the conceptual and empirical understanding of technostress. Methods: The study included a questionnaire survey of 250 nurses at a university hospital located in C city. The nurses had more than six months of experience in clinical practices at the time of data collection, and they gave their prior consent to participate in this study. Overall, 211 questionnaires were analyzed using SPSS Statistics 24.0 and AMOS 21.0. Results: The participants’ technostress was found to have a direct effect on their job satisfaction, which, in turn, directly influenced their organizational commitment. Moreover, technostress was found to directly affect their productivity. While job satisfaction did not have a direct effect on the nurses’ turnover intention, there was an indirect influence through organizational commitment. The turnover intention was found to be directly influenced by organizational commitment. Finally, productivity had no direct effect on their turnover intention. Conclusions: This study provides basic information that would help nurse managers to improve the performance outcomes of the nursing organization and manage the establishment more efficiently.