의료서비스품질, 공감능력, 신뢰, 고객만족, 충성도 간의 구조적 관계

허은주,오재신,장혜인 한국경영교육학회 2017 경영교육연구 Vol.32 No.6

[Purpose]The purpose of this study was to examine the structural relationship between trust, customer satisfaction, and loyalty of the medical service quality and service provider empathy ability. [Methodology]Data from the survey were analyzed empirically using the descriptive analysis and the reliability analysis with SPSS 20.0. In addition, the confirmatory factor analysis and the path analysis were conducted using AMOS 21.0. [Findings]The findings of this study can be summarized as follows. First, interaction quality and Cognitive empathy ability were found to have positive effects on customer satisfaction. Second, outcome quality, interaction quality, Cognitive empathy ability and Emotional empathy ability were found to have positive effects on customer satisfaction. Third, trust has a positive effect on customer satisfaction. Customer satisfaction and Trust were found to have positive effects on loyalty. [Implications]This study implies that the relationship between trust, customer satisfaction, and loyalty is analyzed empirically through service provider’s empathy ability as well as medical service quality. [연구목적]본 연구는 의료서비스품질(물리적 환경 품질, 결과 품질, 상호작용 품질)과 서비스제공자 공감능력(인지적 공감, 감정적 공감)이 신뢰, 고객만족, 충성도에 미치는 영향관계를 확인하고 이를 통해 병원경영에 의미 있는 시사점을 제공하고자 한다. [연구방법]연구대상은 종합병원이나 대학병원 이용경험이 있는 대상자를 편의 표본 추출하여 설문조사를 실시하였다. 최종 분석에 249부가 사용되었다. SPSS 20.0을 이용하여 기술적 분석, 신뢰성분석 등을 실시하였고, AMOS 21.0을 이용하여 확인적 요인분석과 경로분석을 실시하였다. [연구결과]본 연구결과를 요약하면 다음과 같다. 첫째, 상호작용 품질과 인지적 공감능력은 고객만족에 정(+)의 영향이 있음을 확인하였다. 둘째, 결과 품질, 상호작용 품질, 인지적 공감능력, 감정적 공감능력은 신뢰에 정(+)의 영향이 있음을 확인하였다. 셋째, 신뢰는 고객만족에 정(+)의 영향이 있으며 고객만족과 신뢰는 충성도에 정(+)의 영향이 있음을 확인하였다. [연구의 시사점]본 연구는 선행연구를 토대로 의료서비스에서 의료서비스품질 뿐 만 아니라 서비스제공자의 공감능력을 가지고 신뢰, 고객만족, 충성도의 관계를 실증적으로 분석하였다는데 의의가 있다.

여성격투가의 ‘몸-체험’과 여성주체성에 대한 연구

허은주 도서출판여이연 2007 여성이론 Vol.- No.16

근대일본의 선종화 창출과 그 사적 위상 ―남북종론을 중심으로―

허은주 단국대학교 일본연구소 2020 일본학연구 Vol.60 No.-

본고는 덴신에 의해서 창출된 선종화가 문인화를 중심으로 한 전통적인 회화론과 갈등하는 근대의 일단을 중국의 회화론인 남북종론 전개를 중심으로 고찰한 논고이다. 근대일본에 발생하는 이러한 갈등은 무엇보다 근세일본이 처한 특수한 상황 즉 중국으로부터 새롭게 도입된 회화를 구사한다고 자처하는 남종화가 혹은 문인화가들이 자신들의 입지를 강화해 나가는 과정에서 권위 있는 중국의 화론을 이용해서 마련한 ‘무로마치 시대 : 송원화=북종화=원화’, ‘에도 중후기 : 명청화=남종화=문인화’라는 도식적 이해를 전제로 한다. 이러한 도식적 이해에 의해서 무로마치 시대에 활약한 선승이나 그들의 작품은 ‘북종화’로 규정되어 폄하되었다. 그러나 무로마치 시대의 회화나 이에 영향을 받은 가노 파를 중시하는 오카쿠라 덴신은 결과적으로 중국문화를 높이는 이러한 근세의 도식적 이해를 수용하지 않기 위해서 남북종론을 폐기하고 새롭게 ‘선종화’를 설정하는 패러다임 전환을 구사했다. 이에 반해 다키 세이이치는 남북종론을 재고하여 ‘선종화’를 문인화에 포함시켰다. 이는 덴신에 의해서 북종 혹은 선종화의 전유물이 되어 버린 사의(寫意)의 문제를 다키가 심각하게 여긴 것이라 생각된다. 따라서 여기에서 중국회화 나아가 동양회화를 대표하는 것은 선종화인가 문인화인가 하는 대표성의 문제가 대두된다. 페놀로사・덴신 이래로 폄하되었던 문인화와 남종화, 그에 반해서 우월한 지위를 차지했던 선종화와 북종화는 다키에 의해서 선승의 그림을 둘러싸고 서로 길항하는 구도를 취했다. This article examines the modern period where Zen Painting created by Tenshin conflicts with traditional painting theory based on Literati painting and focuses on the development of Northern Southern school theory in Chinese painting theory. Such conflicts in modern Japan, particularly Japan’s recent particular situation where Southern School theory or Literati painters claiming to adopt newly introduced paintings from China used the schematic understanding as a premise ‘Muromachi period : Song/Yuan Painting=Northern School of Painting=Court Painting’, ‘mid-late Edo: Ming/Qing Painting=Southern School of Painting= Literati Painting’ from prestigious Chinese painting theory to build stronger presence. Due to this schematic understanding, Zen Priests and their works which were active in the Muromachi period were defined as “Northern School Theory” and were denigrated. However, Okakura Tenshin, who values the painting style of the Muromachi period and the Kano faction affected by it, adopted a paradigm shift to scrap Northern Southern Theory and establish a new “Zen Painting” in order to not accept this modern schematic understanding which highly appreciates Chinese culture after all. On the other hand, Taki Seiichi reconsidered the Northern Southern School theory and included “Zen Painting” in Literati painting. This seem to be something that Taki took seriously the issue of the Depicting Thoughts(寫意) which became an exclusive property of the Zen Painting or Northern School of Painting by the Tenshin. Therefore, the question of representativeness was raised, whether Zen Painting or Literati painting represents the Oriental painting. Two rivals competed around the painting of the Zen priest by Taki, one was Literati painting and Southern School theory which had been disparaged since Fenollosa and Tenshin and the other was Zen Painting and Northern School theory which held superior position.

피에조 잉크젯 성능 향상을 위한 공급 압력 제어에 관한 연구

김산(S. Kim),손동기(D. K. Sohn),최준혁(J. H. Choi),고한서(H. S. Ko) 한국가시화정보학회 2022 한국가시화정보학회 학술발표대회 논문집 Vol.2022 No.5

동아시아 관복 제도와 근세 조일의 자의식ㆍ상호인식 - 조선의 문명교화론과 일본의 문명자립론 -

허은주 단국대학교 일본연구소 2012 일본학연구 Vol.35 No.1

In Confucian cultural regions, clothes were understood as an expression of courtesy that distinguished the upper and lower classes. In that sense, clothes represented Chinese clothes defined as the gown of the late king, which symbolized other civilization than that of the barbarians. Hanseo(漢書) and Sagi(史記) show that clothes in those times were already established as a tool unfolding the civilization theory as the political ideology based on Sino-centrism. 'Clothing culture', the phrase often used to symbolize Confucian civilization, well implies the civilizational and political features of Confucianism itself. This study tried to grasp the self-awareness and mutual perception of Japan and Joseon by examining how the daily action of 'putting on' or 'wearing' were woven into an ideology under the order system of East Asia based on Confucianism in modern society. After its foundation, Joseon introduced and legalized the official uniform system of the Ming dynasty. Along the way, official uniforms became deeply internalized as a Confucian civilization supported by the Sino-Barbarian concept. After the collapse of the Ming dynasty, when the notion that Joseon inherited the culture of China strengthened in Joseon, the nation's official uniforms served as a symbol that made people realize that Joseon was the center of the world. Based on this, Joseon's official uniforms performed the mission to enlighten 'uncivilized' Japan in its relationship with Japan reestablished after two Japanese invasions of Korea. Japanese people including Arai Hakuseki(新井白石) and Amenomori Hoshu(雨森芳州), however, saw Joseon's official uniforms, a symbol of civilization, from the hegemonic viewpoint. For them, Joseon's official uniforms were nothing more than a symbol of subordination far from being a symbol of civilization. The contrasting views of Joseon and Japan on Joseon's official uniforms that inherited that of the Ming dynasty are seen as a reflection of the confusing order of East Asia after the Qing's replacement of the Ming dynasty.

유색차광망을 통한 광환경 변화가 꽃도라지의 생육에 미치는 영향

허은주,이영란,구대회,권오근,이광식 한국화훼산업육성협회 2007 화훼연구 Vol.15 No.3

유색차광망을 통한 광환경 변화가 꽃도라지 생육에 미치는 영향을 살펴 본 결과 광환경에 대한 반응은 품종에 따라 다르게 나타났다. 상대적으로 개화가 빠른 ‘Pink Fresh’는 청색과 적색 차광망에서 무차광과 흑 색 차광망에 비해 초장과 측지수가 증가하였으나, 개화 가 다소 느린 ‘Rose Pink‘은 청색과 적색 차광망에서 는 무차광과 비슷한 초장을 보였고 오히려 무차광에서 분지수가 크게 증가하였다. 꽃수는 광량이 적은 흑색 차광망에서 감소하였고, 개화시기는 광량이 많은 무차 광에 가장 빨라 광질보다는 광량의 영향이 큰 것 나 타났다. 안토시아닌 함량은 분홍색인 ‘Pink Fresh’ 품 종에서 무차광과 청색 차광망에서 가장 낮아 광량과 광질 모두 안토시아닌 함량에 영향을 미치는 것으로 나타났다. The effect of light quantity and quality on the growth of lisianthus (Eustoma grandiflorum) was evaluated using 30% colored shade nets. Two cultivars, ‘Pink Fresh’ and ‘Rose Pink’, showed different growth responses to colored shade nets. Plant height and axillary branches increased in ‘Pink Fresh’ grown under blue and red shade nets as compared to black or no shade nets. However, the axillary branches decreased under three shade nets against no shade nets in ‘Rose Pink’. Black shade nets, providing the greatest shade of 38%, reduced flower number and delayed flowering in both cultivars. Flowering also delayed as light quantity decreased. Anthocyanin content of ‘Pink Fresh’ was the lowest in the blue shade net and no shade treatments, and it seems that both light quality and quantity affected anthocyanin synthesis.

보란 화학을 이용한 Isochroman의 합성

허은주 昌原大學校 基礎科學硏究所 1998 基礎科學硏究所論文集 Vol.10 No.-

Interest in seeking biologically active compounds has prompted increased studies in isochroman derivatives. these bicyclic derivatives can be used interchangeably iological activity we are synthesizing isochroman through α-haloboronic ester snthetic approach

Inhibition of Chrysanthemum Axillary Buds via Transformation with the Antisense Tomato Lateral Suppressor Gene is Season Dependent

허은주,한봉희,박상근,이수영,길미정,박천호 한국원예학회 2013 Horticulture, Environment, and Biotechnology Vol.54 No.3

The lateral suppressor (Ls) genes have a conserved role in axillary meristem initiation in diverse plants. Transgenic chrysanthemum (Dendranthema × grandiflorum) carrying antisense Ls cDNA was generated using Agrobacterium-mediated transformation. Totally 139 shoots were obtained as transformants, and with 5 transgenic plants selected in the preliminary observation, shoot branching was screened on 3 different planting dates. The number of axillary buds in the transgenic plants was changed over season. Axillary buds were visible in all axils in the April planting, but the number of axillary buds was reduced in the June planting in 3 transformants. The biggest reduction in the number of axillary buds was found in Ls80, whose antisense Ls transcript was the highest. The percentage of axillary buds in Ls80decreased from 100% to 26% when the planting date was delayed from April 26 to June 15, but increased again to 55.9% on the August 12 planting. Anatomical assay suggest that the loss of axillary buds was as a result of defects in initiating axillary meristem. Transgenic plants carrying the Ls antisense gene displayed several floral morphological differences in comparison with nontransgenic control ‘Jinba’. Typical abnormal features in the plants included lobbed petals and a stamen-like structure around the style. We conclude that the Ls gene has a conserved role in axillary meristem initiation in chrysanthemum and might interact with other temperature-dependent genes.

아토피피부염에서 말초혈액 단핵구의 활성산소 생성증가

허은주,유경환,허재균,윤종서,김영훈,김진택,한훈,이권행,이준성 대한 소아알레르기 호흡기학회 2004 Allergy Asthma & Respiratory Disease Vol.14 No.1

선문화·선예술과 일본의 문화내셔널리즘

허은주 한국일본문화학회 2013 日本文化學報 Vol.0 No.57