시적 자기표현으로서의 고백

김남희 ( Kim Namhee ) 한국어교육학회(구 한국국어교육연구학회) 2017 국어교육 Vol.0 No.157

The purpose of this paper is to study the characteristics of self-expression in poetic text. The importance of self-expression in Korean education is increasing, and many Korean education researches emphasize functionality and efficiency in self-expression. However, this study emphasize that the most important thing is the growth of the learners through self-expression when we pay attention to self-expression ability in Korean education. It is because it is more important to reflect on oneself, to deepen the awareness of oneself, and to expand inside of oneself through self-expression process. Poetry is a typical self-expression genre. In the process of writing poetry, a exploration for oneself is made and the inner side of oneself is expressed by way of the exploration. And these characteristics of poetry are often expressed in the way of `confession`. Therefore, in this paper, we analyzed the aspect of confession in order to examine the characteristics of self-expression in poetry. In the process of poetic self-expression, confessions are typified by authenticity, vagueness, rationalization and disclosure. According to each type, the attitude of confession, the object and personality of self-expression, and the depth meaning of self-expression are divided. In the subsequent study, it will be possible to design a path for self-expression of learners in poetry education, focusing on the type of self-expression.

자기초점적 주의 성향과 정신병리의 관계: 적응적 대 부적응적 자기초점적 주의

이지영 한국심리학회 2010 한국심리학회지 일반 Vol.29 No.2

Self-focused attention has been considered to contribute to both psychopathology and psychotherapy. Thus Lee and Kwon (2005) developed the Scale for Dispositional Self-focused Attention in Social situation (SDSAS) in order to differentiate two types of dispositional self-focused attention in social situation, with postulating the existence of two types of dispositional self-focused attention, defensive self-focused attention and nondefensive self-focused attention. This study aimed to investigate if two types of dispositional self-focused attention distinguished by SDSAS can be differentiated on psychopathology measures. For this purpose, SDSAS and the Symptom Checklist-Revised (SCL-90-R) were measured among undergraduate students. First, correlation analysis between SDSAS and SCL-90-R showed that there was no significant correlation between general dispositional self-focused attention scale and psychopathology scores, whereas self-absorption scale was positively correlated with psychopathology scores. Second, defensive/nondefensive self-focused attention group and low self-focused attention group were selected by SDSAS and participants' levels of psychopathology were compared. Results revealed that defensive self-focused attention group showed significantly higher scores on psychopathology measures than nondefensive self-focused attention group and low self-focused attention group. Furthermore, there were no significant differences in psychopathology scores between nondefensive self-focused attention group and low self-focused attention group. Implications and suggestions for future research are discussed. 자기초점적 주의는 정신병리 영역에서는 우울 및 불안을 유발 및 악화시키는 요인으로, 심리치료 영역에서는 심리적 적응과 건강에 기여하는 요인으로 간주되어져 왔다. 이에 이지영과 권석만(2005)은 질적으로 다른 두 가지 자기초점적 주의 성향의 존재를 가정하고 이를 구분해낼 수 있는 자기초점적 주의 성향 척도(SDSAS)를 개발하였다. 본 연구는 SDSAS의 두 가지 자기초점적 주의 성향이 정신병리 및 정신건강 측정치 상에서 타당하게 구분되는지 확인하고자 하였다. 이를 위해 대학생 집단을 대상으로 SDSAS와 간이정신진단검사(SCL-90-R)를 실시하였다. 먼저, SDSAS의 두 하위척도와 SCL-90-R의 상관분석을 실시한 결과, 일반적 자기초점적 주의 성향 척도는 정신병리와 유의미한 상관을 보이지 않은 반면, 자기몰입 척도는 높은 정적 상관을 나타냈다. SDSAS의 두 하위척도 점수에 근거해 방어적/비방어적 자기초점적 주의 성향 집단을 선발하고, 자기초점적 주의 성향이 낮은 집단을 비교집단에 포함시켰다. 종속측정치 상에서의 세 집단 간의 차이를 조사한 결과, 방어적 자기초점적 주의 성향은 비방어적 자기초점적 주의 성향 집단과 자기초점적 주의 성향이 낮은 집단에 비해 정신병리 수준이 유의미하게 높았다. 비방어적 자기초점적 주의 성향 집단과 자기초점적 주의 성향이 낮은 집단은 정신병리 수준에서 유의미한 차이를 보이지 않았다. 끝으로 본 연구의 의의와 앞으로의 연구 방향에 대해 논의하였다.

대학 글쓰기에서 ‘자기 서사 쓰기’의 교육방법 연구

손혜숙,한승우 중앙어문학회 2012 語文論集 Vol.50 No.-

Currently, each nuiversity’s writing curriculum of the course includes the writing of many kinds, and every college to progress the field of writing is also somewhat different. However, ‘self-narrative writing’ as much as commonly dealt with by each university’s main course is true that. So ‘self-narrative writing’ is the right course for students, proves the fact that important work. An objective to be reminded of his past, it looks like now, and through his vision of the future in order to design a ‘self-narrative writing’ to go through the lower grades is essential in the key step is education. Perhaps in the future will also create a ‘self introduction write’ will have a big impact. In college writing class ‘self-narrative writing’ as required through the process to determine how subsequent class discussions that are becoming active. But the ‘self introduction write’ and related research for the purpose of most of his career has focused on PR. ‘Self introduction write’ on the eve of the work usually required for high-grade way to writing and presented to the lower grade is too difficult writing. Clear identity in the past and be reminded of their own dreams and aspirations in order to create your future, you must first establish their identity and their values should be created. Considering the purpose of education ‘writing self-introduction’ rather than ‘self-narrative writing’ is currently writing the curriculum of the University decided that would be appropriate. ‘Self-narrative writing’ related to the introspective look at the past, part of the study emphasize the effectiveness of teaching it can be expected. However, specific teaching methods presented, and that can lead to inconvenient because the effect does not show. This study begins in consciousness of these issues. The study of college writing courses, which accounts for a significant portion ‘self-narrative writing’ to focus on were investigated. And that can be used effectively in the field showed how detailed lessons.

장애학생의 일반교육과정 접근과 전환을 위한 자기결정 증진의 영향 및 효과적 중재방안 고찰

이숙향 한국특수교육학회 2008 특수교육학연구 Vol.43 No.1

Promoting self-determination has been considered as an effective strategy to enhance both access to the general education and transition outcomes for students with disabilities. The purpose of this study is to investigate the impact of and interventions for promoting self- determination by reviewing Korean literature related to self-determination published from 1997 to 2007. Based on the criteria suggested in this study, a total of 67 articles were identified. The articles were categorized into four themes that come from the research questions in this study including: (1) impact of promoting self-determination (self-determination as an independent variable), (2) interventions for promoting self-determination (self-determination as a dependent variable), (3) perceptions on self-determination, and (4) issues of special education related to self- determination. After analyzing these articles using the four themes, each article was analyzed with various sub-variables across the four themes such as published years, journal titles, research methods, participants, settings, instruments, and types of independent variables. Based on the findings of this study, implications for application of and future research on self-determination are provided, along with the information about current trends of self- determination research, as follows: (1) enhancement of impact of self-determination by applying effective intervention for self-determination, (2) development of program to promote self-determination and dissemination of information about best practices, (3) conceptualization of self-determination in Korean cultural context, and (4) extension of scope of research on self-determination. 장애 학생의 자기결정 증진은 성공적인 성인기 전환뿐만 아니라 일반교육과정 접근 향상을 위한 효과적인 교수전략으로서도 그 중요성이 인정되고 있다. 이에 본 연구는 장애학생의 일반교육과정 접근과 전환을 위한 자기결정 증진의 영향 및 효과적 중재방안을 고찰하고자 1997년부터 2007년까지의 자기결정에 대한 국내문헌들 중 67편을 최종 선정하여 심층적인 분석을 실시했다. 선정된 문헌들은 연구문제에 의거하여 일차적으로 다음 4가지 연구주제((1) 자기결정 증진의 영향(자기결정이 독립변인인 경우), (2) 자기결정 증진을 위한 중재방법(자기결정이 종속변인인 경우), (3) 자기결정에 대한 인식, (4) 자기결정관련 특수교육쟁점)별로 분석되었고, 이어 각 주제별로 발표연도 및 학술지, 연구방법, 연구대상, 연구환경, 측정도구 및 독립변인 유형 등과 같은 다양한 변인에 따라 세부 분석이 이루어졌다. 분석결과에 준하여 자기결정의 연구동향과 장애학생의 전환과 일반교육과정 접근을 위한 자기결정 증진의 현장 적용 및 미래 연구를 위한 제언들이 제공되었다.

자존감, 인지적 정서조절전략과 공격성 간의 관계 - 교도소 수용자를 대상으로-

김은희,강승호 한국교정학회 2010 矯正硏究 Vol.- No.47

The purpose of this study was to investigate the relationships among self-esteem, cognitive emotion regulation strategies, and aggressiveness of the convicts incarcerated in a correctional institution. Five Questionnaires were administered to 304 convicts. First, the study examined the differences among the self-esteem subtypes on aggressiveness, anger expression, and cognitive emotion regulation strategies. For this purpose, the participants were divided into three groups based on their scores on the SES and NPDS; high self-esteem, defensive self-esteem, and low self-esteem group. For this, ANOVA was conducted. And then, the study identified mediation effect of cognitive emotion regulation strategies on the relationships between self-esteem and anger expression by using hierarchical multiple regression. The main results were as follows; First, The high self-esteem group showed lower anger, hostility, and physical aggression than the defensive and low self-esteem groups. The defensive self-esteem group showed higher hostility and verbal aggression than the other groups did. Second, The defensive and low self-esteem groups showed higher anger-out and anger-in than the high self-esteem group did. Furthermore, the low self-esteem group showed the highest difficulty in anger-control. Third, The high self-esteem group utilized more adaptive emotion regulation strategies, but the low self-esteem group utilized more maladaptive strategies. Forth, Adaptive emotion regulation strategies mediated the relationship between self-esteem and adaptive anger expression. Also, maladaptive emotion regulation strategies mediated the relationship between self-esteem and maladaptive anger expression. 본 연구에서는 교도소 수용자를 대상으로 자존감, 인지적 정서조절전략과 공격성 간의 관계를 살펴보고자 하였다. 이를 위해 자존감 척도(SES), 자기애성 성격장애 척도(NPDS), 인지적 정서조절 질문지(CERQ), 공격성 질문지(AQ-K), 상태-특성 분노표현 척도(STAXI-K)가 실시되었으며, 총 304명의 응답이 분석에 포함되었다. 먼저, 자존감 유형에 따라 공격성과 분노표현 양상, 인지적 정서조절전략에 차이가 있는지를 ANOVA와 Tukey 사후비교를 통해 알아보았다. 분석 결과 첫째, 높은 자존감 집단에서 분노감, 적대감, 신체적 공격행동이 가장 낮았으며 방어적인 자존감 집단에서 적대감과 언어적 공격행동이 가장 높았다. 방어적인 자존감 집단과 낮은 자존감 집단에서 분노표출과 분노억제 경향이 동일하게 높았지만, 낮은 자존감 집단에서 분노통제의 어려움이 가장 큰 것으로 나타났다. 둘째, 높은 자존감 집단에서 적응적인 인지정서조절 전략이, 낮은 자존감 집단에서는 부적응적인 인지정서조절 전략이 더 많이 사용되는 것으로 나타났다. 마지막으로, 인지적 정서조절전략이 자존감과 분노표현 양상 간의 관계에서 매개적 역할을 하는지 검증하기 위하여 위계적 회귀분석을 실시하였다. 예측대로, 적응적 인지정서조절 전략은 자존감과 적응적 분노표현 간의 관계를 매개하였으며, 부적응적 인지정서조절 전략은 자존감과 부적응적 분노표현 간의 관계를 매개하는 것으로 확인되었다.

가정에서의 자기결정 교수 지원 프로그램개발을 위한 기초연구:장애학생 부모와 교사의 경험 및 지원요구 중심으로

이숙향,홍주희,염지혜,이정아 한국특수교육학회 2019 특수교육학연구 Vol.54 No.1

The purpose of this study was to investigate perceptions, experiences, and support needs of parents and teachers regarding self-determination of students with disabilities as a basic study to develope a support program for instruction of self-determination at home. For this study, individual interviews were conducted with 19 parents of students and youth with disabilities, and focus group interviews were conducted with 14 special education teachers who are working at elementary, middle, and high schools. All collected data were analyzed using a constant comparative method. Based on the qualitative analysis, seven themes emerged as follows: (a) perceptions and awareness of self-determination, (b) practices of self-determination in students with disabilities, (c) influential factors related to self-determination, (d) instruction to promote self-determination, (e) difficulties in teaching self-determination, (f) support needs for teaching self-determination, and (g) needs regarding the content and format of support programs for instruction of self-determination at home. Based on the findings, several implications were provided to support promoting self-determination of students with disabilities at home such as (a) development of in-service and support programs to enhance parent and teacher capacities for promoting self-determination, (b) development of intervention programs considering influential factors related to self-determination, and (c) application of effective instruction for teaching self-determination at home and schools. 본 연구는 가정에서의 자기결정 교수 지원 프로그램 개발을 위한 기초연구로서 장애학생의 자기결정에 대한 부모와 교사의 인식 및 경험, 지원요구를 조사하였다. 이를 위해 장애학생 및 성인 부모 총 19명과 초․중․고등학교 특수교사 총 14명이 연구에 참여하였으며 부모와는 개별면담을 실시하였고 교사들과는 각 학교급별로 포커스그룹 면담을 진행하였다. 모든 면담은 전사한 후 지속적 비교법을 사용하여 분석하였으며 분석결과 다음과 같이 7개의 대주제가 도출되었다: 1) 자기결정에 대한 인식 및 이해, 2) 장애학생의 자기결정의 실제, 3) 자기결정 관련 영향요인, 4) 자기결정 증진을 위한 지도, 5) 자기결정 지도의 어려움, 6) 자기결정 지도관련 지원요구, 7) 가정에서의 자기결정 교수 지원 프로그램 구성 및 내용 관련 요구. 도출된 대주제 및 하위주제를 바탕으로 가정에서의 자기결정 교수 지원을 위해 다음과 같은 제언이 제시되었다: 1) 부모와 교사의 자기결정 지도역량 강화를 위한 연수 및 교수 지원 프로그램 개발, 2) 자기결정 영향요인을 고려한 중재 프로그램 개발, 3) 가정과 학교에서의 자기결정 지도를 위한 효과적 교수방법 적용.

유아의 자아존중감과 자아탄력성이 행복감에 미치는 영향

김은주,이시자 한국보육학회 2015 한국보육학회지 Vol.15 No.4

The purpose of this study was to investigate the influence of young children’s self-esteem and self-resilience on their happiness in order to provide the information on the internal factors that affect the young children’s happiness. In that regard, the study measured the self-esteem, self-resilience, and happiness of 98 five year olds and analysed the relationship and relative influence between them. The result showed, first of all, that, in terms of gender, girls felt higher level of happiness than boys, and that, in terms of birth order, the level of happiness was high in the order of the children with the second and above order, the only children, and the children with the first order, although the differences among the groups were not statistically significant. Secondly, it showed the positive relationship between the self-esteem, self-resilience, and happiness of the young children. Particularly, the relationship between young children’s self-resilience and happiness was significantly higher than that between their self-esteem and happiness, Thirdly, regarding the relative influence of the sub-factors of self-esteem and those of self-resilience on happiness, the sub-factors initiative and self-control of self-resilience explained, respectively 57% and 8% of the young children's happiness thereas the sub-factors of self-esteem didn't show any significance in explaining the young children's happiness. In line with the result, this study proposed the need of such efforts to enhance young children's happiness by way of cultivating initiative and self-control. 본 연구는 유아의 자아존중감과 자아탄력성이 행복감에 미치는 영향에 관해 조사하여 유아의 행복감에 영향을 미치는 내적 요인에 관한 정보를 제공하기 위해 수행되었다. 이를 위해 만 5세 유아 98명을 대상으로 그들의 자아존중감과 자아탄력성 그리고 행복감을 측정하고 그 관련성과 상대적 영향력을 분석하였다. 그 결과는 다음과 같다. 첫째, 유아의 성별에 따른 차이에 있어 남아보다 여아가 높은 수준의 행복감을 느끼는 것으로 나타났으며, 또한 출생순위에 있어서는 둘째이상, 외동, 첫째 순으로 행복감의 정도가 높게 나왔으나 집단 간에는 유의미한 차이가 확인되지 않았다. 둘째, 유아의 자아존중감, 자아탄력성, 행복감은 서로 정적인 상관관계가 있는 것으로 나타났다. 특히 유아의 자아탄력성과 행복감 간의 관련성이 자아존중감과 행복감 간의 관련성 보다 더 높은 유의 수준에서 의미 있게 나타났다. 셋째, 유아의 자아존중감 하위요인과 자아탄력성 하위요인이 행복감에 미치는 상대적 영향력은 자아존중감의 경우 유의미한 설명력을 확인하지 못하였으나, 자아탄력성의 하위요인에 있어서는 주도성이 57%, 자기통제력이 8%의 설명력을 가짐으로써 유아의 행복감과 관련하여 총 65%의 설명력을 확인하였다. 이런 결과와 관련하여 본 연구는 유아의 주도적 역할 수행과 자기통제력의 함양을 통해 유아의 행복감을 높이기 위한 노력이 필요함을 제안하였다.

프로필 기반 SNS 사용자의 자기모니터링, 자기대상화 성향에 따른 이미지관리행동 연구

이현옥 한국의류산업학회 2022 한국의류산업학회지 Vol.24 No.2

This study examines the image management behavior according to self-monitoring, self-objectification of pro- file-based SNS users. Questionnaires were administered to 313 SNS users including both men and women in their 20s to 30s. The SPSS 25.0 package was utilized for data analysis, which included frequency analysis, factor analysis, Cron- bach’s ?, t-test, and regression analysis. The study analyzed self-monitoring in 2 groups (high, low), self-objectification for 2 factors (body surveillance, body shame), and image management behavior for 5 factors (fashion oriented, instru- mentality, conformity, ostentation, interpersonal disposition). The results revealed: first, self-monitoring groups exhibited significant differences in self-objectification. The higher self-monitoring group was more influenced by body surveillance and body shame compared to the low self-monitoring group. Second, self-objectification had a positive influence on all the factors of image management behavior. Especially, body surveillance demonstrated a high influence on instrumentality and body shame showed a high influence on ostentation. Third, the self-monitoring groups showed significant differences in all the factors of image management behavior. The higher self-monitoring group demonstrated more influence of image management behavior compared to the low self-monitoring group. These results provide useful information in under- standing the influence of social media on users' psychological attitude and consciousness toward their body and image management behavior.

인터넷 불법・유해 정보에 대한 국외 사업자의 자율규제 : 현황과 개선 방안

정필운(Jung, Pilwoon),심우민(Shim, Woomin),윤진희(Youn, Jinhee),강명원(Kang, Myungwon),전학선(JEON, Haksun) 유럽헌법학회 2021 유럽헌법연구 Vol.- No.35

이 연구는 불법・유해 콘텐트에 대한 국외 인터넷 사업자의 자율규제를 향상하기 위한 법제도 현황을 조사하고 그 개선 방안을 제시하는 것을 목적으로 하였다. 이러한 목적을 달성하기 위하여 우선 자율규제의 의의와 필요성, 유형, 그 현황과 법적 규율 현황과 문제점을 살펴보았다(Ⅱ). 그리고 국외 인터넷 사업자 자율규제를 향상하기 위한 개선 방안을 제시하였다(Ⅲ). 논의의 핵심을 정리하면 다음과 같다. 첫째, 우리 정보통신망법 제44조의4는 자율규제의 네 유형 중에서 자발적 자율규제 유형을 채택하고 있는 것으로 평가할 수 있다. 그러나 이 조항이 자율규제의 실효성을 확보할 수 있는 수단으로서의 역할을 하기는 어렵다는 비판이 국내학계에서 제기되고 있으며, KISO의 현황은 이 조항의 한계를 그대로 보여주고 있다. 필자들은 우리와 같이 자율규제의 전통이 상대적으로 약한 사회에서 자발적 자율규제를 취하던 영역에서 의무적 자율규제로 전환하는 것은 적절치 못하고 정부가 사업자에게 자율규제를 법적으로 강제한다는 점에서 자율규제의 개념에 충실하지 못하다고 판단하여, 의무적 자율규제는 우리 현황에서 인터넷의 유해 정보 규제에 적당한 유형이 아니라고 판단하였다. 그렇다면 승인적 자율규제 또는 조건부 강제적 자율규제 중 어느 하나를 취할 것을 고려해 볼 수 있는데, KISO라는 자율규제기구가 이미 설립되어 자율적인 기준을 마련하여 활동하고 있는 현실을 존중한다는 의미에서 조건부 강제적 자율규제를 입법화할 것을 제안하였다. 이를 위해서 내용규제에 관한 자율규제 우선 원칙 천명, 사업자의 행동강령 제정 및 시행 가능 규정, 사업자간 행동강령 제정 및 시행이 심의위원회 기준에 미치지 못하면 정부 기준 적용, 정부 또는 심의위원회의 자율규제에 대한 구체적인 지원책 명시, 자율규제 이행 노력 공개 의무화 등을 명시할 것을 제안하였다. 둘째, 국외 인터넷 사업자를 이 조건부 강제적 자율규제 유형 내에 포섭하기 위해서는 역외 적용 규정을 신설하고, 국내 대리인 제도를 신설할 것을 제안하였다. 셋째, 불법・유해정보에 대한 규제 실효성을 높이기 위해서 「전기통신사업법」 외에 별도로 사업자 등록을 강제하는 규정 신설은 과잉 규제로 타당하지 않다고 결론지었다. 다만 국외 인터넷 사업자가 현행 「전기통신사업법」의 신고 등을 충실히 하도록 집행을 개선할 것을 권고하였다. The purpose of this paper was to investigate the status quo of the law to improve the self-regulation of foreign Internet service providers on illegal and harmful Internet content, and to suggest improvement measures. In order to achieve this purpose, first of all, we examined the significance, necessity and type of self-regulation, its current status, and problems of law(II). In addition, improvement measures to improve the self-regulation of foreign Internet service providers were proposed(Ⅲ). The core of the discussion is as follows. First, it can be evaluated that Article 44-4 of the ‘Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc.’ adopts the voluntary self-regulation type among the four types of self-regulation. However, criticism has been raised in domestic academia that this provision is difficult to play a role as a means to secure the effectiveness of self-regulation, and the current status of Korea Internet Self-Governance Organization(KISO) shows the limitations of this provision. We think that it is inappropriate to switch from the area of ​​voluntary self-regulation to mandatory self-regulation in a society where the tradition of self-regulation is weak, such as in our society. In addition, mandatory self-regulation is not faithful to the concept of self-regulation. Therefore, mandatory self-regulation is not an option in our current situation. If so, it makes sense to choose either approved self-regulation or conditionally compulsory self-regulation. Among them, we insisted on choosing conditional compulsory self-regulation. In order to implement this, the following provisions were proposed to be newly established: a statement of the principle of priority for self-regulation on content regulation, regulations on the establishment and enforcement of codes of conduct of Internet service providers, and application of government standards when the establishment and implementation of codes of conduct of Internet service providers does not meet the government standards, clarification of specific support measures for self-regulation by the government, and mandatory disclosure of self-regulation implementation efforts. Second, it was proposed to establish an extraterritoriality and domestic agent in order to accommodate foreign Internet service providers within this conditional compulsory self-regulation. Third, in order to increase the effectiveness of the regulation of illegal and harmful content, the establishment of a new regulation for compulsory business registration other than the ‘Telecommunications Business Act’ is not valid due to excessive regulation. However, it was recommended to improve the enforcement so that foreign Internet service providers can faithfully report according to Article 22 of the ‘Telecommunications Business Act’.

셀프리더십과 고객지향성의 관계에서 자기효능감의 매개효과: 항공사 객실승무원 중심으로

권도희,이승해,Kwon, Do-Hee,Lee, Seung-hae 한국품질경영학회 2022 품질경영학회지 Vol.50 No.3

Purpose: The purpose of this study is to analyze the effect of self-leadership on self-efficacy and customer orientation and to verify whether there is a mediating effect of self-efficy on the relationship between self-leadership and customer orientation. Methods: To verify these research problems, the subjects of this study were a total of 300 Korean cabin crew members working for domestic and foreign airlines who received distributed questionnaires and 247 copies wee analysed using the SPSS 20.0 program. Results: First, it can be seen that the self-leadership of airline cabin crew has a significant positive (+) effect on self-efficacy, indicating that self-leadership has a positive effect on the self-efficacy of the members of the organization. Second, it was found that self-efficacy had a positive (+) effect on the customer orientation of airline cabin crew, and it was analyzed that self-efficacy played a partial mediating role in the relationship between self-leadership and customer orientation. Third, it was found that self-leadership had a positive (+) effect on customer orientation, and it was proved that behavior-oriented strategy, constructive accident pattern, and natural compensation strategy, which are three sub-factors of self-leadership of cabin crew, have an influence on customer orientation. Conclusion: based on these findings, the theoretical and practical implications of this study and directions for future research were presented.