우리 나라 회의 문화의 실태와 개선 방안에 관한 연구

이화여자대학교 법정대학 비서학과 이화여자대학교 법정대학 비서학과 2002 비서학연구 Vol.- No.21

전문비서의 회의 업무에 관한 연구

이화여자대학교 법정대학 비서학과 이화여자대학교 법정대학 비서학과 2002 비서학연구 Vol.- No.21

많은 사람들이 21세기를 '지식기반사회' 라고 일컫는다. 이 말은 지식과 정보의 수집·창조·활용 능력이 개인 및 조직의 경쟁력의 핵심이 된다는 의미일 것이다. 이렇듯 정보와 지식에 기반을 둔 경영활동이 주목을 받게 되면서 '회의' 의 효용성과 중요성에 대한 새로운 인식이 대두되고 있다. 회의는 바로 개인이 가지고 있는 지식과 정보를 교류하고 공유함으로써 자신에게 필요한 형태로 재창출해내는 교류의 장이자 학습의 장이다. 따라서 회의는 개인이나 조직이 지식과 정보의 교류창조를 통해 경쟁력을 재고할 수 있는 중요 시스템들 중에 하나로서의 역할을 한다. 미국비서 협회인 IAAP(International Association for Administrative Professional)은 비서를 숙달된 사무기술을 보유하고, 직접적인 감독 없이도 책임을 맡는 능력을 발휘하며 창의력과 판단력으로 주어진 권한 내에서 의사결정을 내리는 간부적 보좌인으로 정의하고 있다. 이는 한국에서 사용되어진 기존의 비서라는 개념과는 달리 보다 확대되고 전문화된 개념이다. 하지만 최근 정보화 사회에서 관리자의 역할이 다양해지고 의사결정에 긍정적 영향을 줄 수 있는 정보의 수집과 처리 업무가 많아 지면서 비서를 경영층을 보좌할 수 있는 고급인력으로 인정하는 경향이 높아지고 있다. 이에 본 연구는 전문비서 인력이 조직의 회의에 얼만큼 관여하고 있는지 실태 파악을 하고, 나아가 현재 운영되고 있는 비서학과 교과목이 실무에서 어느 정도 적합성을 갖는지에 대한 것을 실증 분석 하였다. 이러한 연구목적을 달성하기 위해 전통적 비서의 개념과 전문비서에 대한 개념, 업무범위, 그리고 회의의 유형 등을 고찰하였다. 대상을 크게 사기업과 공기업으로 나누어 현지 비서들을 대상으로 설문지 방식을 통한 실증 분석을 하였다. 수도권을 중심으로 조사한 총 122부의 설문지를 엑셀을 통하여 빈도 분석 하였다. 실증 분석할 결과는 다음과 같다. 첫째, 기업과 정부를 통틀어 회의 업무에 기획부가 가장 많이 관여하는 것으로 나타났으며, 해당 담당부서, 비서실, 총무부, 위탁교육, 인사부, 마케팅·홍보·판촉 순으로 나타났다. 기업에서는 기획부가 가장 회의 주관이 많았고, 비서실, 해당담당부서, 인사부의 순서였으나, 정부에서는 기업과는 달리 해당담당부서가 자체적으로 필요한 회의를 수행하는 경우가 많았다. 둘째, 회의는 의사결정에 중요한 역할을 하는 만큼 최고경영자, 중역/임원/이사회, 부서장, 지사장 등의 회의를 많이 필요로 하고 있다. 기업에서는 모든 종류의 회의가 골고루 이루어지고 있었고, 정부기관에서는 임원회의, 연례(연차)회의, 워크샵/세미나 외에는 회의가 거의 이루어지지 않고 있었다. 셋째, 각 기관이 비서가 회의 업무에 관여하는 정도를 측정한 결과 기업비서는 전 희의에 걸쳐 골고루 회의 업무에 관여하고 있으나, 정부비서는 임원진 회의와 워크샵 등의 회의 업무 이외에는 거의 관여하지 않고 있었다. 넷째, 미래사회의 경쟁력 있는 비서가 지녀야 할 핵심 역량 분석에서는 기업과 정부기관의 비서 모두 외국어 능력과 컴퓨터 능력, 업무에 대한 이해, 인간관계 등의 항목이 공통적으로 높게 필요한 항목으로 나타났다. 마지막으로, 핵심역량 제고를 위해 필요한 추천 학과목에는 정부기관과 기업이 비슷한 양상을 보이고 있었다. 모든 학문이 다 나왔을 만큼 다양한 능력이 요구되고 있었는데, 기업에서는 기업 실무에서 유용한 경영학 관련 과목을 추천해 준 응답이 가장 많았다. 세부적으로는 마케팅, 회계, 재무, 금융, 인사 관련과목에 대한 추천이 많았다. 정부기관에서는 특별히 사회과학(특히 정치학) 관련 과목이 기업보다 중시되고 있었다. 이 외에도 인간관계, 심리학, 인문학, 행정학 등 사회에 대한 지식(상식)이 기업의 경우보다 많은 비율로 나타났다. 이러한 연구 결과를 토대로 하여 본 연구가 시사하는 바는 기업과 정부에서는 각각의 기관 특징별로 개최되는 회의가 다양하지만, 기업과 정부기관의 비서 모두 외국어 능력, 컴퓨터 능력, 업무에 대한 이해, 인간관계의 능력이 필요하다는 것이다. 업무에 관련된 지식이나 파악 능력, 위기 등에 신속한 대처 능력이 중시되고 있는데, 이를 위해 다양한 역량을 갖추도록 노력해야 할 것으로 보인다. 그리고 자신의 국제화·세계화 시대를 위해 끊임없는 자기계발과 발전이 필요하며, 경제·사회·문화에 있어서의 시사상식을 갖추도록 신문 뿐만 아니라 다양한 전공 서적, 잡지 등을 읽도록 해야 할 것이다.

綜合科學으로서의 秘書學 硏究方法論 : 理論體係 確立을 위한 問題點을 中心으로 a preliminary sketch

洪淳鎬 이화여자대학교 법정대학 비서학과 1981 비서학연구 Vol.- No.1

The purpose of this study is to exiamne the possibility of a systematic theory and methodology for developing an interisciplinary apporach to secretarial science. As a branch of the applied social sciences, secretarial science has had problems which have resulted from disagreements on the concept of "secretary". As Professor Maurice Duverger of the University of Paris has observed, there is a striking contrast between the effectivemess of the applied social sciences and the anarchic state of their theory. As in the case of all other social sciences, secretarial science suffers from a confusion on its hiatory and philosophy. This has produced two results: firstly, a mixture of the analysis of objective facts with the affirmation of normative principles; secondly, the predominance of a priori "practically". Therefore, secretarial science, as a discipline, is seen both as a science(theory) and an art(practicality). Historically , in response to practical needs, social sciences have been developing logic, methodology and standard of relevance for scientific inquiry. In order further to refine the concept of secretary, it seems useful to begin by defining the concept of administration in generic terms, as a common social process involving certain common secretarial activities. These activities, which usually include decision-making, programming, staffing wothput supervision, may be seen in most forms of business or public adminintration as well. Indeed, to some extent, the differences betweem administration and secretarial service come to rest largly in the respective environment of each. The office of the secretary may be defined as that aspect of administration occuring under the formal aegis of administrative organization at every level. While reconizing the validity of secretarial science as a subfield in the study of public and business administration, we do not believe that it involves the analysis of administration(management) in all its forms and in all human groups. We must define a "Secretarial service" differently than the way it is commonly defined. For some, secretarial service mat be characterized by its ultimate practicality. For others, it may be seen as a administrative or managerial science. However, secretarial service should be seen as neithe of these. It should be defined as something falling between public and business administration, in other wprds, as staff service within the framework of organization. The study of secretarial science should start from this point. Because secretarial science is, as mentioned above, a generalized human activity concered with ordering the men and materials required to achieve organizational goals, it has drown widly from the various social sciences. However, it is impossible to gain any adequate perspective of the field without tracing its background in the areas of public and business administration. Traditionally, the analysis of the field has reflected certain dominant contemporary trends in public and business administrative sciences which are usually recongnized as the parent discioline of the field. Each of these to be superseded as analytical tools and fashions change. An interdisciplinary apptoach represents an amalgam of all such styles: as role structural approach, behavioral approach and social philosophical approach. A new secretarial science as one of the applied social sciences should be pursued at the university level by adopting this interdisciplinary approach.

특정영역 전문비서의 역량 및 자질에 관한 연구 : 법률회사, 대사관, 호텔 비서를 중심으로

이화여자대학교 경영대학 비서학과 이화여자대학교 법정대학 비서학과 2005 비서학연구 Vol.- No.25

대학 비서학 교육과정 구성을 위한 기초연구

황미리 이화여자대학교 법정대학 비서학과 1985 비서학연구 Vol.- No.5

영국과 한국의 대학 비서학 교육과정 비교 연구

김경화 이화여자대학교 법정대학 비서학과 1992 비서학연구 Vol.- No.12

The purpose of this study is to analyze collegiate secretarial curriculum offered in Britain and in Korea, and to supply some basic materials as well as new tendency like the use of information technology, which could be used as a guide in preparing the collegiate secretarial curriculum. The issues we consider in this study are as follows: First of all, we look at new tendencies in the recent collegiate secretarial curriculum. Secondly, we mention some characteristics and the differences between the collegiate secretarial curriculums of Britain and Korea when we treat them as a supporting science. Thirdly, we consider some issues we came upon when we compared the collegiate secretarial curriculums of both countries as a professional theory subject. Fourthly, we did the similar comparison as above but as a subject for office skills. Fifthly, we make a few suggestions for adapting the collegiate secretarial teachers training course and professional secretaries qualification examination to Korea. And finally, we also make a few suggestions for the development of the collegiate secretarial curriculum in Korea. The study is based on the secretarial courses given at H. &.L. College, Pitman Central College, South Thames College in London and Ewha Womans University in Korea. To analyze the difference between the collegiate curriculums of Britain and Korea, the secretarial curriculum are divided into three main categories which are a supporting science, a subject for professional theory and a subject for office skill. The result of this study are summarized below: 1. Modern collegiate secretarial curriculum is in the process of combining both information technology and the traditional secretarial duties into one integrated subject.’ 2. Secretarial curriculum can be organized and implemented by interdisciplinary approach. Especially the business administration , probably the most relevant subject to the secretarial studies , should provide more indepth knowledge so as to provide and back up the theoretical and practical works in the secretarial studies. 3. It is necessary to reinforce the existing English language programmes and to introduce a second foreign language course in the theoretical aspect of the secretarial studies. Such a change will provide the secretaries with a high degree of proficiency in foreign languages, and meet the demand resulted from internationalization of the industries. 4. Owing to the advancement of information technology, the role of a secretary in the office is increasing rapidly. Therefore it is highly recommended to provide a course on the use of computer other than the word processing. And also it is essential to include work experience in the curriculum to give first-hand job experience. 5. To specialize the secretarial science, and to increase the quality of the role of secretary, the National Vocational Qualification Examination, which is going to be held annually starting on 1992, should be implemented to provide high standard of its contents and levels. 6.To enhance the development of secretarial studies, the secretarial curriculum should be provided at the graduate level .And the studies for the establishment of the collegiate secretarial curriculum should be continued further-more .

大學에서의 英語敎育實態 調査硏究 : 實務英語를 中心으로 Emphasizing on Business English

禹惠蓮 이화여자대학교 법정대학 비서학과 1983 비서학연구 Vol.- No.3

In view of the practical value of English and the necessity of its systematic education, the purpose of this study is to diagnose the actual state of Business English in the universities, to discover the problems, and to determine more effective ways of teaching Business English at the university. For this purpose, the same questionnaire was given to 16 teachers who are in charge of Business English; another kind of questionnaire was distributed to 300 students at 12 universities and 3 junior colleges by random sampling. One limitation of this study was that it covered only the Seoul area, the college of liberal arts/social science, and juniors and seniors(sophomores at junior colleges). Another difficulty was that since there was no other preceded studies on this subject, it could not be compared to another study. The findings of the survey and the recommendations based on the findings are as follows: A. Findings 1. Contents of Education a. The majority(97%) of students showed an interest in Business English because it is essential in beginning a career of continuing their studies at a higher educational level(35.6%), and because Business English are emphasized today and required generally(29.5%) b. In Business English education, teachers aim at written communication study for drafting English documents(75 points), reading practice for comprehension(41 points), and English conversation study for oral communication(40 points), in that sequence. c. In accordance with specific characteristics of Business English, its texts are selected by their practicability(46 points), their degree of difficulty(22 points), and their refinement of vocabulary(19 points). d. The first problem in the education of Business English is shortage of competent teachers(about 3 Korean teachers and 1 foreign teacher per department). Another problem is that the college major of these teachers was not English Education but Business Education. Still another problem is the foreign teacher's insufficient experience in Korea. e. Most students' opinion(75%) showed that they had not had much opportunity to study Business English. Relating to the progress of their ability, about 30-40% of the students are not satisfied with their present Business English education because of the poor quality of teaching methods(29.7%), teaching contents(19.0%), facilities(16.3%), text(10.3%), and overcrowded classrooms(17.5%). f. In the evaluation of the students themselves, their ability in written communication was rather good compared to their oral communication. In written communication, 64.4% of the students can write a document in English without much difficulty; in oral communication, 54% of the students and speak with ease. g. Besides taking the course in Business English, a considerable number of student(58.3%) take an outside English course as an extracurricular activity because they wish to refine their English(44.6%) and they are not satisfied with the Business English education in the classroom(34.3%). They usually study with the help of institutes, conversation clubs, studying abroad, and foreigner's tutoring. 2. Institution of Education a. Most departments(75%) teach Business English as subjects in their major study. The title of the Business English course varries according to its specialty and importance. b. Most students who take the course in Business English are in their junior year(56.9%). If classified by their department, the students are majoring in Trading, Business Management, English Language and Literature, Secretarial Science, and Liberal Arts/Social Science. c. Three credit and three class hours per week are common. However, 62.5% of the teachers of written communication and 52.7% of the teachers of oral communication think that the number of class hours per week is not enough for sufficient teaching. B. Recommendations 1. In Business English education, oral communication can be stressed more by effectively completing the reading and comprehension studies in Freshman General English. 2. In order to teach more substantially and/or to give more opportunities to the students to study Business English, more class hours per week and a higher number of classes have to be allowed. 3. The better compilation of suitable teaching materials, teaching methods and reinforcement of faculty must be attained. 4. To teach with more concentration and on an individual basis, the number of students per classroom definitely must be reduced.

비서학의 학문적·실천적 성격에 관한 연구

이영희 이화여자대학교 법정대학 비서학과 1994 비서학연구 Vol.- No.14

대학생들의 비서인식조사

양혜선,이영희,이주혜 이화여자대학교 법정대학 비서학과 1991 비서학연구 Vol.- No.11

국제화시대에 있어서 국제사무관리의 중요성

이화여자대학교 특집공동연구팀 이화여자대학교 법정대학 비서학과 1994 비서학연구 Vol.- No.14