http://chineseinput.net/에서 pinyin(병음)방식으로 중국어를 변환할 수 있습니다.
변환된 중국어를 복사하여 사용하시면 됩니다.
헤어숍의 서비스스케이프가 고객만족도에 미치는 영향: 인적서비스의 매개효과
윤미화,차혜옥,이은혜,박현지,권오혁 한국미용학회 2022 한국미용학회지 Vol.28 No.3
The purpose of this study is to present the importance of servicescape and human service, suggest ways to improve hair shops, and strengthen the competitiveness of hair workers through continuous education to increase the competitiveness of hair shops in the highly competitive beauty industry. To this end, a survey was conducted on 380 men and women in their 20s and 60s living in Seoul and Gyeonggi Province from December 1, 2021 to January 3, 2022. For data analysis, frequency analysis, factor analysis, reliability analysis, correlation analysis, regression analysis, and mediating analysis through the program of SPSS 21.0 were used. As a result of the analysis, it was found that servicescape had a positive (+) effect on human service and customer satisfaction, and human service also had a positive (+) effect on customer satisfaction. Human services were found to play a partial mediating role between servicescape and customer satisfaction. Through the results of this study, the importance of hair shops' servicescape and the influence of human services were once again confirmed to present practical and theoretical implications of hair shops.
추리소설에 나타난 고딕소설의 전통: 소재와 배경을 중심으로
윤미화 미국소설학회 2005 미국소설 Vol.12 No.2
The word “gothic” is hard to define because after the genre's popular from 1764 to 1820s, the form of the gothic novel became indistinct and diverse mixed with other genres to the extent that it lost its own characteristic form. Gothic novels begins in the late 18th century, with Horace Walpole’s Castle of Otlanto-A Gothic Story. Most of gothic novels have their time setting from the 17th century, and their gloomy old castles and dark underground passages in their setting to make a sense of fear and tension, and the social milieu of the 18th century influences the formation of the gothic novels. The gothic novel is considered to be too lascivious and emotional by critics, and the readers see it as commercialized inferior literature. So the gothic novel becomes an infamous and an inferior genre in literature, and it influences the mystery novel to grow in some ways as a replacement for the gothic novel. Before coming out of detective stories in 19th century, the most famous genre of the novel was “the Tales of Terror.” But through their change and development, recent gothic novels are now studying as the motivations of their beginning of the detective stories. Detective stories started by Poe has shorter history rather than other genre, but it had many opportunities to change. Although it has been only 160 years since it was appeared and devloped, it was not easy to endure under the circumstance in which it was despised and admitted as low ranking literature. How it heading towered turning point.
블랙컨슈머 행동지각이 미용 종사자의 분노표현과 이직의도에 미치는 영향
윤수미,최묘선,서은희,윤미화 중소기업융합학회 2022 융합정보논문지 Vol.12 No.5
The purpose of this study is to analyze the effect of black consumer behavior perception on the anger expression and turnover intention of beauty workers. For data collection, the final 392 copies were used by distributing questionnaires to 400 people for three months from November 1, 2021 to January 31, 2022, centering on beauty service workers in Seoul, Gyeonggi, and Incheon. For data analysis, SPSS 25.0 program was used. Frequency analysis was performed to identify demographic characteristics, and factor analysis and reliability analysis were performed to understand the validity of the measurement tool. Correlation analysis, A regression analysis was performed. As a result of the analysis, the transient and deterrence of black consumers had a positive (+) effect on anger expression, anger suppression, and turnover intention, and anger expression and anger control had a positive (+) effect on turnover intention. Therefore, it is necessary to raise excessive problems of black consumers or eradicate forced services, and it is believed that proper customer response methods and programs for stress relief should be provided by members. 본 연구의 목적은 블랙컨슈머 행동지각이 미용종사자의 분노표현 및 이직의도에 미치는 영향을 분석하는 것이다. 자료 수집을 위하여 서울, 경기, 인천지역 뷰티 서비스 종사자를 중심으로 2021년 11월 1일부터 2022년 1월 31까지 3개월 동안 400명에게 설문지를 배포하여 최종 392부가 사용되었다. 자료 분석은 SPSS 25.0 프로그램을 사용하였다. 인구통계학적 특성을 파악하기위해 빈도분석을 수행하였다. 측정도구의 타당성을 이해하기 위해 요인분석, 신뢰도분석을 수행하였고, 상관관계분석, 회귀분석을 실시하였다. 분석한 결과 블랙컨슈머의 과도성과 억지성은 분노표출과 분노억제, 이직의도에 정(+)의 영향이 나타났으며, 분노표출과 분노조절은 이직의도에 정(+)의 영향이 나타났다. 따라서 블랙컨슈머의 과도한 문제제기나 억지성 서비스에 대한 근절방법이 필요하며, 조직원들의 올바른 고객응대 방법과 스트레스 해소를 위한 프로그램이 제공되어야 할 것으로 사료된다.
평가염려 완벽주의와 부모의 심리적 통제가 대학생의 자기구실 만들기에 미치는 영향
윤미화(Youn Mi Hwa) 학습자중심교과교육학회 2021 학습자중심교과교육연구 Vol.21 No.13
목적 본 연구에서는 자기구실 만들기에 대한 대학생의 평가염려 완벽주의와 부모의 심리적 통제의 영향력을 분석하였다. 방법 이를 위하여 2020년 7월부터 12월까지 00광역시 D대학 1, 2학년에 재학 중인 171명의 학생을 대상으로 자기구실 만들기와 평가염려완벽주의, 부모의 심리적 통제 척도를 실시하여 상관분석과 중다 회귀분석을 실시하였다. 결과 본 연구의 결과는 다음과 같다. 첫째, 대학생의 평가염려 완벽주의, 부모의 심리적 통제, 자기구실 만들기 간에 유의미한 상관이 있다. 둘째, 평가염려 완벽주의와 부의 심리적 통제는 자기구실 만들기에 유의미한 영향을 미치는 것으로 나타났다. 결론 따라서 개인 내적으로는 완벽주의 성향을 조절할 수 있도록 도와주는 개입과 환경적으로는 부모의 양육태도 중 자녀의 수행결과에 대해 보다 수용적이고 온정적인 태도를 보이도록 독려하는 것이 대학생의 자기구실 만들기를 낮추는 데 도움이 됨을 시사하고 있다. Objectives The purpose of this study is to examine the effects of the evaluative concerns perfectionism and parental psychological control on college students self-handicapping. Methods The objects of the study were 171 students in D University. The collected data were analyzed by using correlational analysis and multiple regression analysis. Results Based on the results of this study, the major findings were as follows: First, there are relationships among evaluative concerns perfectionism, parental psychological control self-handicapping. Second evaluative concerns perfectionism and paternal psychological control effect on the self-handicapping. Conclusions This findings imply that in order to reduce self-handicapping, to reduce evaluative concerns perfectionism and paternal psychological control need to be preceded.