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김연화 ( Kim Yeon Hwa ) 안양대학교 복지행정연구소 2018 福祉行政硏究 Vol.34 No.0
고객이 기업을 선택하는 21세기 선택의 시대에는 만족을 주도하는 품질은 기본이다. 고객들이 얼마나 그 외식기업 및 점포를 다시 이용하고 싶은지를 측정하는 고객충성도(customer royalty)를 구축하기 위해서는 고객의 만족 이상이어야 하며, 만족한 고객이 충성고객이 되지 않을 수도 있다. 그러므로 외식경영자 및 종사원들은 충성고객이 될 수 있는 고객을 찾아 경쟁 외식기업 및 점포보다 더 많은 가치를 주어야 한다. 한편 콘셉트의 핵심정의는 고객에게 타 경쟁업체와 비교하여 두드러지게 차별화 되면서 더 나은 효익을 제공할 수 있어야 하는 것이다. 결국 고객가치지향적 서비스는 콘셉트의 도출과 맞물린다. 그러나 우리나라 외식서비스의 현실은 메뉴 중심의 식음제조에 치중하고 있어 미국, 일본 등에 비해 업태위주의 서비스세분화가 부족하다. 이에 가장 큰 콘셉트 부재 원인을 한국외식산업의 분류체계에 있다고 보고 국가기관별 방식분류를 미국, 일본 등과 비교하여 분석하였다. 또한 한국외식산업의 자영업구조의 영세성이 그 원인의 하나로 부각되었고 동시에 이는 비전문적이고 비전략적인 한국외식산업의 현실을 보여주는 결과이기도 하다. 외식관련 여러기관 및 전문가집단에서 지난 2012년 이후로 지속적으로 제기해온 대안들을 제시해보았으며 한국외식산업의 콘셉트 인지를 도모함이 필요함을 제기하였다.
신경인지재활치료가 뇌졸중 환자의 연하기능 및 삶의 질에 미치는 영향에 대한 무작위 임상연구
김연화 ( Yeon-Hwa Kim ),김환 ( Hwan Kim ) 대한물리의학회 2022 대한물리의학회지 Vol.17 No.4
PURPOSE: This study was conducted to find out the effects of neurocognitive rehabilitation therapy on the swallowing function and quality of life of stroke patients. METHODS: Thirty patients were selected and randomly allocated into an experimental and a control group. Patients in the experimental group received 15 minutes of neurocognitive rehabilitation treatment combined with 15 minutes of traditional treatment. For the control group, patients received 30 minutes of traditional dysphasia treatment. The experiments were conducted for 30 minutes a day, five times a week, for four weeks. New VFSS and SWAL-QOL were administrated to evaluate the outcomes. RESULTS: Swallowing functions were significantly improved in the experimental group and the control group (p < .05), but there was no statistically significant difference in pre- and post-interventional swallowing between the groups (p > .05). The quality of life was also significantly improved (p < .05) for both groups, but there was a statistically significant difference between the two groups (p > .05). Third, a correlational analysis between swallowing function and quality of life revealed a moderate correlation between New VFSS and SWAL-QOL (p < .05). CONCLUSION: The results of this study suggest that swallowing therapy through neurocognitive rehabilitation treatment program could be helpful for improving swallowing function and quality of life in stroke patients. Although there was no statistically significant changes from traditional rehabilitation therapy, training in recognizing the senses in the oral cavity and external environment through neurocognitive rehabilitation therapy can be applied as one of the treatment options.
집단 레크리에이션 요법이 시설노인의 우울 및 자아 존중감과 생활 만족도에 미치는 영향
김연화,Kim, Yeon-Hwa 한국지역사회간호학회 1999 지역사회간호학회지 Vol.10 No.1
This study was conducted to investigate the effect. of group recreation therapy as a community nursing intervention on depression, self-esteem and life satisfaction. The period of data collection was from september 7, 1998 to November 14, 1998 and a total of 46 elderly were studied at a nursing home in Taegu, Korea. Among them, 25 elderly received group recreation therapy(experimental group) and the other 21 didn't(control group). The study design was a non-equivalent control group pretest -posttest design considered to quasi-experimental research. The data analysis of this study was computerized by using an SPSS/PC and hypothesis testing was done with an ANCOVA and pearson correlation coefficient. The results are as follows. 1. The depression of the experimental group was significantly reduced compared with the control group(F=37.797, P=.000). 2. The self-esteem of the experimental group was increased compared with the control group, but significant differences were not found(F=1.604, P=.212). 3. The life satisfaction of the experimental group was increased compared with the control group (F = 37.420, P=.000). 4. A significant negative correlation between depression and self-esteem and life satisfaction of the elderly(r=. -620, r=. -555, P<.001) was observed, a significant positive correlation between self-esteem and life satisfaction was observed(r=.477, P=<.001). In conclusial, it was found that group recreation therapy was an effective tool to redue depression and increase life satisfaction, thus helping the elderly cope with the problems of age.