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중요도(Importance)-실행도(Performance) 분석을 통한 저비용 항공사 이용객의 서비스 인식에 관한 연구
강혜숙,한학진 한국관광학회 2010 관광학연구 Vol.34 No.6
Using an importance-performance analysis(IPA), this study examined low cost carrier(LCC) passengers' evaluation on the attribute of the airline service. Data were collected from 200 Korean LCC passengers on August 2009. Results of a T-Test indicated that their was significant difference between the passengers' evaluation on the importance and performance in the variables like staff promptness, usage convenience of homepage, staff kindness and so forth. The IPA grids illustrated that the low fare, staff promptness, staff kindness, usage convenience of homepage fell into the keep up the good work quadrant, while customer service for delay, in-flight seat comfortable fell into the low priority quadrant. The study also suggested that a IPA analysis could be practically applied in identifying areas to which marketing resources should be allocated.
형제갈등으로 인해 부적응 문제를 보이는 아동의 놀이치료 사례
강혜숙,김영희 한국영유아아동정신건강학회 2017 영유아아동정신건강연구 Vol.10 No.2
This case is about the effect of play therapy for a child who showed anxious and nervous emotional problems, competitive and aggressive behavior problems, negative and alienated relational problems due to severe sibling conflicts. The child was a eight-year-old boy, and total of 28 play therapy sessions were administered. The goals of the play therapy included: (1) reduce anxiety and nervousness, and mitigate somatic symptoms; (2) learn social skills so that brothers can cooperate and constructively solve conflicts; (3) through parent education, parents acquire affection - autonomous parenting attitudes instead of rejection - controlled parenting attitudes; and (4) participate in group activities with peers in a collaborative manner and improve empathy for others. After the sessions, it was found that (1) anxiety, nervousness, and somatic symptoms were mitigated. as a result of comparing the pre - and post analysis, the clinical level of pre-test changed to normal level at post – test; (2) as the tendency to cooperate and accept each other’s influences in sibling relationships increases, the frequency of active participation and pleasure reporting increases; (3) as a result of parenting attitude changed to affection - autonomous parenting attitude; and (4) mother and teacher reported that peer relationships improved and active participation in group activities increased. This study is of great significance in that it verified the effectiveness of play therapy for a child with severe sibling conflict. 본 연구는 형제갈등으로 인하여 불안과 긴장의 정서문제, 경쟁적이고 공격적인 행동문제, 부모와 또래와의 관계 문제를 주 호소로 내원한 아동의 놀이치료 사례이다. 아동은 만 8세 남아로, 28회기의 놀이치료가 진행되었다. 본 연구에서 놀이치료의 목표는 첫째, 불안과 긴장이 감소되고, 신체화증상이 완화되도록 한다. 둘째, 사회적 기술을 습득하여, 형제끼리 서로 협력하고, 건설적으로 갈등을 해결한다. 셋째, 부모교육을 통하여, 부모는 거부-통제적인 양육태도 대신에 애정-자율적인 양육태도를 습득한다. 넷째, 또래와의 집단 활동에 협조적으로 참여하고, 타인에 대한 공감능력을 향상하도록 한다. 본 놀이치료의 결과 첫째, 불안과 긴장이 감소되고, 신체화증상이 완화되었다. 사전·사후 검사를 분석한 결과 사전에는 임상 수준에 해당되었던 점수가 사후에는 정상 수준으로 변하였다. 둘째, 형제 관계에서 협력하고 수용하는 경향이 증가하면서, 상호작용에 적극적으로 참여하고, 즐거움을 보고하는 빈도가 증가하였다. 셋째, 부모의 양육태도를 평가한 결과, 거부-통제적인 양육태도가 애정-자율적인 양육태도로 변화되었다. 넷째, 모와 교사의 보고에 의하면 또래관계가 개선되었고, 그룹 활동에 적극적인 참여가 증가하였다. 이에 본 연구는 형제갈등이 심각한 아동을 위한 놀이치료의 효과를 확인하였다는 점에서 의의를 갖는다.
국내외 항공사 e-티켓서비스 속성이 e-티켓서비스 인식과 만족에 미치는 영향분석
강혜숙,한학진 한국관광학회 2008 관광학연구 Vol.32 No.2
This study identifies the e-ticket service factors which affect overall satisfaction of e-ticket customers as evaluated by travel agents. The analysis data were collected from 118 travel agents who could have an opportunity to deal with domestic and foreign airlines before. According to the results of factor analysis for e-ticket service attributes authors identified four factors affecting the satisfaction of e-ticket customers, That is, responsiveness, boarding convenience, itinerary functionality and variety of reservation information. Consequently, the factor of ‘variety of reservation information’ in both domestic and foreign airlines affects the overall satisfaction of travel agents. Marketing implications for e-ticket service improvement of airline industry were discussed.
강혜숙,Minrie Greeff,Magdalena Koen 한국교육과정평가원 2008 교육과정평가연구 Vol.11 No.2
Adolescents experience intense and vigorous physical changes, and have a natural curiosity about sexual matters. To satisfy their curiosity, they obtain sexual information mostly from their friends and from lascivious media, especially websites on the internet. Consequently, they obtain incorrect knowledge and distorted sexual views. Thus, the purpose of this study was to compile a comprehensive sexuality education program and to evaluate its influence with the aim of bringing about an effective increase in the sexual knowledge and enhancement of the sexual attitudes of adolescents in Korea. The Randomized Solomon four-group design was used. Two experimental groups and two control groups were selected from two different co-educated middle schools. The experimental group was exposed to the sexuality education program which was presented weekly for fifteen consecutive sessions for 45 minutes each, while the control group received reading matter similar in content to the program, to reduce the Hawthorne effect. A questionnaire evaluated adolescents’ knowledge of and attitudes towards sexuality. The effect of the program increased the adolescents’ knowledge of sexuality and brought a positive change in their sexual attitudes. For this reason the sexuality education program for adolescents with its comprehensive content should be presented to learners in an interactive style.
강혜숙,최석환,김범수,최재영,박강백,권태균,전소영 대한의학회 2015 Journal of Korean medical science Vol.30 No.12
Adipose tissue stem cells (ADSCs) would be an attractive autologous cell source. However, ADSCs require invasive procedures, and has potential complications. Recently, urine stem cells (USCs) have been proposed as an alternative stem cell source. In this study, we compared USCs and ADSCs collected from the same patients on stem cell characteristics and capacity to differentiate into various cell lineages to provide a useful guideline for selecting the appropriate type of cell source for use in clinical application. The urine samples were collected via urethral catheterization, and adipose tissue was obtained from subcutaneous fat tissue during elective laparoscopic kidney surgery from the same patient (n = 10). Both cells were plated for primary culture. Cell proliferation, colony formation, cell surface markers, immune modulation, chromosome stability and multi-lineage differentiation were analyzed for each USCs and ADSCs at cell passage 3, 5, and 7. USCs showed high cell proliferation rate, enhanced colony forming ability, strong positive for stem cell markers expression, high efficiency for inhibition of immune cell activation compared to ADSCs at cell passage 3, 5, and 7. In chromosome stability analysis, both cells showed normal karyotype through all passages. In analysis of multi-lineage capability, USCs showed higher myogenic, neurogenic, and endogenic differentiation rate, and lower osteogenic, adipogenic, and chondrogenic differentiation rate compared to ADSCs. Therefore, we expect that USC can be an alternative autologous stem cell source for muscle, neuron and endothelial tissue reconstruction instead of ADSCs.