윤리가치와 윤리작업풍토가 조직신뢰, 조직몰입과 이직의도에 미치는 영향 : 외식 프랜차이즈 산업을 중심으로

다국어 초록 (Multilingual Abstract)

This study is to examine the effect of ethical value and ethical work climate (responsibility, unethical peer behaviors, and selling orientation) on organizational trust, organizational commitment (emotional and continuous commitment), and turnover intention and investigate how ethical work climate (responsibility, unethical peer behaviors, and selling orientation), organizational trust, organizational commitment (emotional and continuous commitment) play mediating roles between ethical value and turnover intention in the food service franchise industry.
For these purposes, the author developed a structural model which consists of several constructs. In this model, ethical value has a positive effect on ethical work climate were proposed to affect organizational trust, and result in, increase emotional and continuous commitment, and decrease turnover intention. Thus, ethical work climate, organizational trust, emotional and continuous commitment proposed as core mediating variables between ethical value and turnover intention.
The data were collected from 276 franchise companies' staffs and were analyzed using frequency test, reliability test, confirmatory factor analysis, and path analysis with SPSS/PC 18.0 and LISREL 8.7W.
In order to test unidimensionality and nomological validity of the measures of each construct we employed scale refinement procedures. The results of the reliability test with Cronbach's α’s and confirmatory factor analysis warranted unidimensionality of the measures for each construct. In addition, nomological validity of the measures was warranted from the result of correlation analysis.
The data were analyzed with path analysis LISREL 8.7. The result of the overall model analysis appeared as follows: χ2=51.47(df=13), p=.000, GFI=.96, AGFI=.90, CFI=.99, RMR=.095, NFI=.99, RMSEA=0.095. Since the result of the overall model analysis demonstrated a good fit, we could further analyze our data.
The findings can be summarized as follows: Firstly, ethical value has a positive effect on responsibility, while having a negative effects on unethical peer behaviors and selling orientation. Secondly, responsibility has a direct positive effect on organizational trust, while unethical peer behaviors and selling orientation have negative effects on organizational trust. Thirdly, organizational trust has positive effects on emotional and continuous commitment and a negative effect on turnover intention. Lastly, emotional and continuous commitment have a negative effect on turnover intention.
To investigate the direct effects of ethical work climate on emotional and continuous commitment, the author analyzed the alternative model. The alternative model analysis investigates direct effects of ethical work climate on emotional and continuous commitment which appeared as follows: χ2=21.66(df=7), p=.000, GFI=.98, AGFI=.92, CFI=.99, RMR=.026, NFI=.99, RMSEA=0.081. Since the result of the alternative model analysis demonstrated a good fit, we could further analyze our data.
The findings of the alternative model analysis can be summarized as follows: responsibility has a direct effect on continuous commitment, but selling orientation have direct negative effects on emotional and continuous commitment.
At the end of this paper, limitations, further research directions, and implications are suggested.

목차 (Table of Contents)

• 제1장 서론 1
• 제1절 연구의 배경 1
• 제2절 연구의 목적 5
• 제3절 연구의 방법 및 범위 7
• 제2장 이론적 고찰 9
• 제1절 윤리가치와 윤리작업 풍토 9
• 1. 윤리경영의 개념 9
• 2. 윤리가치 10
• 3. 윤리작업풍토 11
• 제2절 신뢰 16
• 1. 신뢰의 개념 16
• 2. 조직신뢰 18
• 제3절 조직몰입 20
• 1. 조직몰입의 개념 20
• 2. 조직몰입의 접근 방법과 유형 22
• 제4절 이직의도 24
• 1. 이직의 개념 24
• 2. 이직의도 26
• 제3장 연구 설계 27
• 제1절 연구모형 27
• 제2절 연구가설 28
• 1. 윤리가치가 윤리작업풍토에 미치는 영향 28
• 2. 윤리작업풍토가 조직신뢰에 미치는 영향 29
• 3. 조직신뢰가 조직몰입과 이직의도에 미치는 영향 29
• 4. 조직몰입이 이직의도에 미치는 영향 31
• 제3절 조사 설계 31
• 1. 표본설계 31
• 2. 변수의 조작적 정의 및 측정 32
• 3. 통계분석 방법 35
• 제4장 실증분석 36
• 제1절 표본의 일반적 특성 36
• 제2절 단일차원성과 상관관계 분석 37
• 1. 신뢰도 분석 37
• 2. 측정모형 분석 40
• 3. 상관관계 분석 42
• 제3절 연구가설의 검증 44
• 1. 연구모형의 검증 44
• 2. 연구가설의 검증 45
• 3. 대안모형 분석 48
• 제4절 연구의 토의 및 시사점 51
• 제5장 결론 56
• 제1절 연구결과의 요약 56
• 제2절 연구의 한계 및 향후 연구과제 57
• 참고문헌 59
• 설문서 77
• ABSTRACT 81

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