가전서비스 종사자의 직무스트레스에 관한 실증연구

박명수(Park, Myong-Su) 고려대학교 노동문제연구소 2012 노동연구 Vol.24 No.-

본 연구에서는 가전서비스 종사자의 직무스트레스에 관하여 알아보기 위해 S기업 종사자를 대상으로 실증분석 하였다. 고객접점 업무를 수행하는 S기업 노동의 직무특성과 직무스트레스 간의 관계를 규명하고자 하는 연구라는 점에서 기존 선행연구와 차별성이 있다. 본 연구의 목적은 인구통계학적 변수와 가전서비스 직무 형태에 따라 직무스트레스 차이를 알아 보고, 향후 전략수립 방향을 제시하는 데 있다. 연구결과 첫째, 직무스트레스와 성별, 학력, 결혼여부에서 통계적으로 유의하지 않는 것으로 나타났다. 반면에 감정노동은 연령, 직군, 직무, 부서에서 유의한 것으로 나타났으며, 상사관계는 성별에서만 유의하였다. 학력은 모든 독립변인에서 유의하지 않는 것으로 나타났다. 직무스트레스 발생의 관계성을 검증한 결과는 통제변수에서는 연령이 높고 남성일수록 직무스트레스를 더욱 많이 받는 것으로 나타났다. 독립변수의 분석결과는 감정노동, 회사고객 이해상충 및 상사지원 변수가 유의미한 영향을 보이고 있다. 둘째, S기업 직원의 서비스직무 형태에 따라 직무스트레스 관계는 사후서비스가 사전서비스보다 더 높았으며, 인바운드 상담이 아웃바운드 상담보다 더 높은 직무스트레스를 가지는 것으로 나타났다. 또한 정규직이 특수고용직에 비해 더 적은 직무스트레스를 느끼는 것으로 나타났다. 셋째, 서비스 직무특성과 직무스트레스 간의 경로분석 결과는 감정노동이 가장 큰 정(+)의 관계성을 보이고 있으며, 회사고객이해상충이 정(+)의 유의한 차이를 보였다. 상사관계 변인은 음(-)의 관계로 분석되었다. 통제변인은 연령과 성별 변인이 정(+)의 관계를 보였다. 본 연구의 시사점은 기존 연구에서 감정노동이 서비스노동자들의 정서 압박감을 안겨 준다는 감정노동의 소외가설이 지지되며 직무스트레스에 부정적 영향을 미치는 것으로 나타났다. 마지막으로 본 연구의 한계점과 향후 연구 방향에 대해서 제시하였다. In this thesis empirical analysis is used on employees at Company S to find out about electric appliance customer service workers. It is different from previous research since this research is about identifying relationship between job characteristics and job stress of Company S’s labor which is customer facing tasks. The purpose of this thesis is to find out the differences of job stress and suggest future strategy. In conclusion, first, job stress, sex, education level, and marriage status are not statistically significant. Hierarchy was only significant in sex. education level was not significant in every independent Variables. The result of relationship of job stress cause is, under controlled variables, the older the age and men got more stress from job stress. In the result from Independent variables, emotional labor, customer conflict of interest and supporting superior variables show significant effect. Analysis results of the independent variables ; showed a significant impact of emotional labor, conflict of interest with corporate customers, Supervisor support variables. Second, After Service job thresholds were higher than Pre service on Job Stress depending on the types of service that employees of S corporations deliver. and regular workers appeared to feel less job stress than non-regular workers. Third, the path between the service job characteristics and job stress analysis ; emotional labor and the biggest positive (+) relationship and company’s customers understand the conflicting information (+) showed significant differences. Supervisor relationship variables were analyzed with negative (-) relationship and control variables showed positive (+) relationship on age and sex. The implications of this study are as follows. Emotional alienation of labor hypothesis that emotional pressures to Service workers’ emotional labor is supported and Showed negative effect on job stress. Finally, the limitations of this study and future research directions are suggested.

Effect of Job Stress on Job Satisfaction and Quality of Life of Beauty-Related Workers

Ae-Kyung Kim 한국피부과학연구원 2021 아시안뷰티화장품학술지 Vol.19 No.4

목적: 이 연구에서 뷰티관련종사자의 직무스트레스가 직무만족과 삶의 질에 미치는 영향 관계를 알아보았다. 방법: 뷰티관련종사 자를 대상으로 자료를 수집하였으며, 최종 358부를 SPSS WIN 21.0 프로그램을 사용하여 분석하였다. 분석방법은 요인분석, 기술 통계, 상관관계분석, 선형회귀분석, 매개회귀분석을 사용하였다. 결과: 첫째, 조사대상자의 일반적 특성 결과는 성별은 여성이, 결 혼여부는 미혼, 연령은 20-29세, 학력은 대학과정 중 및 졸업, 직무유형은 헤어, 월평균소득은 200만원 미만이 가장 높게 나타났 다. 둘째, 직무스트레스와 직무만족, 삶의 질의 기술통계 및 상관관계를 분석한 결과, 직무스트레스의 하위요인별로 직무만족 및 삶 의 질과 통계적으로 유의미한 부(-)의 상관관계가 있는 것으로 나타났고, 직무만족은 삶의 질과 통계적으로 유의미한 정(+)의 상관 관계가 있는 것으로 나타났다. 셋째, 직무스트레스와 삶의 질의 관계에서 직무만족의 매개효과를 알아본 결과 직무스트레스의 역할 관련 스트레스, 가정관련 스트레스와 삶의 질 간의 관계가 부분매개하는 것으로, 대인관계 스트레스, 보상관련 스트레스와 삶의 질 간의 관계를 완전매개하는 것으로 밝혀졌다. 결론: 티관련종사자의 직무스트레스를 효율적으로 관리를 통해 뷰티관련종사자의 직 무만족 및 삶의 질을 증대시키기고 직무스트레스 요인별 관리를 위해 뷰티관련 사업장의 형태에 맞는, 고객 응대 및 직장 상사와의 업무의 효율성 제고를 위한 매뉴얼 제작이 도움이 될 것이다. Purpose: This study investigated the effect of job stress on job satisfaction and quality of life of beauty-related workers. Methods: Data were collected from beautyrelated workers, and 358 surveys were analyzed using the SPSS WIN 21.0 program. Analysis methods included factor analysis, descriptive statistics, correlation analysis, linear regression analysis, and mediation regression analysis. Results: First, respondents were generally female, unmarried, 20–29 years old, had college or graduate school education, were hairdressers, and had a monthly average income of less than 2 million won. Second, the analysis of descriptive statistics and correlations between job stress, job satisfaction, and quality of life showed a statistically significant negative correlation with job satisfaction and quality of life for each sub-factor of job stress. Job satisfaction was found to have a statistically significant positive (+) correlation with quality of life. Third, job satisfaction partially mediated the relationship between job stress and quality of life as well as the relationship between role-related stress, home-related stress, and quality of life. The relationship between interpersonal stress, reward-related stress, and quality of life of job stress is full mediation. Conclusion: The efficient management of beauty-related workers’ job stress improves their job satisfaction and quality of life. Therefore, for managing each job’s stress factor, creating a manual appropriate to that type of beauty-related workplace will be helpful.

비서의 역할스트레스 요인이 직무소진과 이직의도에 미치는 영향

황현희(Hwang, Hyun-Hee),최애경(Choi, Ae-Kyung),정성휘(Jeong, Seong-Hwi) 한국비서학회 2015 비서·사무경영연구 Vol.24 No.2

비서는 상사를 비롯한 다른 구성원들의 업무가 유기적으로 조직될 수 있도록 수행해야 하는 전문가로서 비서에게 요구되는 역할은 점점 더 중요해지고 있다. 수많은 업무환경 속에서 발생되는 비서의 직무스트레스는 곧 최고경영자의 경영에 직 · 간접적으로 영향을 미칠 수 있기 때문에 무엇보다 스트레스의 관리가 필요하다. 본 연구는 비서직 종사자들이 조직 내에서 겪는 역할스트레스 요인이 직무소진 및 이직의도에 미치는 영향을 파악하고, 상사의 사회적 지원이 조절효과를 나타내는지를 알아보고자 하였다. 이에 따라 비서직 종사자들의 역할스트레스 유발요인으로 역할갈등, 역할모호성, 역할과부하로, 결과요인으로는 직무소진(정서적 고갈, 비인격화, 개인적 성취감 저하)과 이직의도로, 상사의 사회적 지원을 조절변수로 연구모형을 설정하였다. 가설을 검증하기 위해 다중회귀분석 및 위계적 회귀분석을 실시하였으며, 분석을 통하여 나타난 연구결과, 역할스트레스 요인은 직무소진과 이직의도에 부분적으로 유의미한 영향을 미치는 것으로 밝혀졌으며, 상사의 사회적 지원은 비서의 역할스트레스 요인이 직무소진 및 이직의도에는 조절효과를 보이지 않는 것으로 나타났다. 연구의 학문적 의의는, 비서직 대상의 직무스트레스의 연구는 주로 직무스트레스가 직무만족, 조직몰입, 이직의도에 미치는 영향을 보는 연구가 각기 진행되어 왔지만, 본 연구에서는 역할스트레스가 직무소진, 이직의도에 미치는 영향을 함께 보았을 뿐 아니라, 이때 비서의 직무에서 중요시되는 상사의 사회적 지원의 조절효과를 고려한 점이 의의라고 할 수 있다. With the increasing complexity of management environments across enterprises, greater emphasis has been placed on the importance of the role played by secretaries in assisting chief executive officers(CEOs) in their duties. Because the job stress perceived by a secretary in such a complicated work environment can directly as well as indirectly affect the CEO"s management ability, there is a need to effectively control this stress. This study examiines the effects of factors influencing role stress among secretaries on their job burnout and turnover intentions and detemines the moderating effect of the supervisor;s social support. For this, a questionnaire based on a literature review was conducted, and frequency, validity, reliability, correlation, multiple regression, and hierarchical regression analysies were conducted using SPSS 18.0 to test the hypotheses. First, job stress had a significant effect on job burnout. More specifically, emotional exhaustion was affected by role conflict and role overload but, - not by role ambiguity. Role conflict, role ambiguity, and role overload influenced depersonalization. Diminished personal accomplishment was affected by role ambiguity but, -not by role conflict or overload. Second, job stress had a significant effect on turnover intentions. More specifically, turnover intentions were affected by role ambiguity and overload but, - not by role conflict. Third, the supervisor"s social support had no moderating effect on the relationship between job stress and job burnout or that between role stress and turnover intentions, implying that the supervisor’s social support had no significant effects on job burnout and turnover intentions. These results have important theoretical implications. First, previous studies of job stress among secretaries have focused mainly on effects on job satisfaction, organizational commitment, and turnover intentions, but this study extends the literature on secretarial science by investigation the effects of job stress on job burnout. Second, although the between role stress and job burnout or that between role stress and turnover intentions, future research should propose a better plan to maximize social support or other key factors.

치과기공사의 업무스트레스에 대한 연구

이덕수,곽동주,남상용 대한치과기공학회 2002 대한치과기공학회지 Vol.24 No.1

The purpose of this study was to be of use for getting rid of job stress from dental technicians, byexamining how much they were stressed out at work place as one of the professional medical personnels.The subjects in this study were 255 selected dental technicians who were working in the region ofTaegu. The one-on-one interview was conducted from March 1 to 30, 2001, with structured questionnaire.The questionnaire sued in this study included 19 question items about the general characteristics and 29items regarding job stress. The job stress was categorized into seven subareas based on earlier studies andconsidering the job situations of dental technicians: heavy workload, job conflicts, improper treatment, roleand job knowledge, human relations, physical environment and personal matters. The job stress extent wasmeasured on five-point Likert scale that is widely used in social science: one point for no stress, two forlittle stress, three for so-so, four for a little stress, and five for severe stress. Therefore, a higher point meansa severer job stress. The reliability of the questionnaire turned out very good with Cronbach a = 0.9272.The findings of this study were as follows:1. The general characteristics of the dental technicians investigated could be described as below:(1) By gender, 80.4% of the dental technicians were male, and 50.2%, the largest percentage, were intheir 20s, followed by those in their 30s, those in their 40s, and those in their 50s in the order named. (2) The most common work place was dental technician shop(92.5%), followed by dental technologyroom in dental hospital or clinic and in general hospital in the order named. The primary duties werecoating materials work(30.6%), followed by sculpture, grinding, partial and full denture and orthodontics inthe order named. 2. The most larges(1) The most largest motivation to be a dental technician was its being a professional(33.7%), followedby the advice from others, their own aptitude, and good economic treatment in the order named. 3. Their job stress could be explained as below:(1) Their collective job stress average was 3.96°æ0.50 on the basis of 5 point, which showed that theywere exposed to a fairly severe job stress.(2) By area, they were most stressed out from heavy workload (4.12), and they also were severelystressed from role and job knowledge(4.02) and personal matters(4.00). (3) By situation, they were most stressed when the disagreement of prosthesis that results from aspecific error is unconditionally attributed to them(4.43). And they were also stressed a lot when theirworkload increases due to the rework(4.38), when a dentist asks something difficult for them toresolve(4.20), when heavy workload makes their working hours irregular and it's impossible to lead apersonal life or have leisure time(4.16), and when they are o work for an excessively short time(4.16). Thisfact indicated that most of the dental technicians were exposed to a lot of stress in conjunction with jobperformance. 4. The main duties they took charge of didn't make any significant difference to their job stress, butyielded a significant difference to the extent of job stress in individual areas and the order of the moststressful one. Those who were engaged in grinding were most stressed from their own matters, whereasheavy workload was most stressful for those who were engaged in the other types of works. 5. As a result of seeing if their personal characteristics yielded any differences to job stress, the personalcharacteristics that made their job stress vary significantly were working hours, motivation of being adental technician, job satisfaction and willingness to continue doing dental technology works. There was atendency that longer working hours led to severer job stress, and those who chose to be a dental technicianaccording to their own aptitude were less stressed than the others who became a dental technician becauseof economic reason or advices from others. And the people who were satisfied with their job were exposedto less job stress than the others who weren't, and those who had an intention to keep that job as much aspossible were less stressed, compared to the others who hadn't.

생활재활교사의 직무스트레스와 자의식 및 스트레스 대처방식 간의 관계

조명주 ( Myeong Ju Jo ),황경열 ( Kyoung Ryoul Hwang ) 한국동서정신과학회 2008 동서정신과학 Vol.11 No.1

The design of this study is ensuring a basic data of an actual proof to make the plan for relaxation of job-stress taken job environmental and characteristic of specific area called disabled life facilities into account by evaluation their job-stress and related factors to rehabilitation teacher working for disabled life facilities. For this study, I reviewed regarding a job-stress in theoretically and used a structured questionnaire as data collection ways, and the questionnaire used question items to acquire information regarding demography factors of a respondent, self-consciousness measurement tool, the ways of stress coping measurement tool, and job-stress measurement tool. The first task of this study was inquiry into a difference of self-conscious and a the ways of stress coping and a job-stress along a demography characteristic. The second one was inquiry into relation between self-consciousness and the ways of stress coping and job-stress. I will present the results of analysis in the context of the above two tasks of this study. First, the result of inquiry into the difference the ways of stress coping and the self-consciousness and the job-stress along a demography characteristic, was outcome that women use the ways of search for assistance, the ways of wishful thinking more than men for the ways of stress coping, and an unmarried person uses the ways of search for assistance more than married person. As continuous service, workers who service over three years or one year were higher than workers who service under a year in job-stress by job demands. In job-stress by job insecurity, workers who service over five years were higher than workers who service under a year. In the job-stress by occupational system, workers who service over three years were highest And workers who service over five years were higher than workers who service under a year in job-stress by organization system. In the job-stress by lack of rewards, workers who service over three years were highest, and workers who service over a year were higher than workers who service under a year. There was the difference of a wage level. The group of high wage level was under the higher job-stress by Interpersonal conflict, organized system, lack of reward and organizational climates than the group of low wage level. Finally, rehabilitation teachers who providing service to the person with mental retardation felt social anxiety less than rehabilitation teachers who providing service to the person with duplication trouble. There was no meaningful difference at other factors. Second, It correlated with physical environment, interpersonal conflict and organizational climates in low-ranking factors of job-stress, and emotional relaxation, search for assistance in low-ranking factors of the ways of stress coping. According to the results of this study, one was inquiry into relation between self-consciousness and the ways of stress coping and job-stress. and concrete research regarding a job-stress of rehabilitation teachers who work for disabled life facilities is insufficient. It should research qualitatively about concrete improvement plan for job-stress of rehabilitation teachers by study additionally regarding changing factors of a special working environment of disabled life facilities, and find the relation between self-consciousness, the ways of stress coping and job-stress of rehabilitation teachers depending on kind of disorders of rehabilitation trainees in following study.

지방공무원의 직무스트레스가 직무만족도에 미치는 영향: 우울증상 매개효과

박숙영,박소연 한국지방정부학회 2018 지방정부연구 Vol.21 No.4

Since 1991 when decentralization has started, local officials are under continuous and excessive stress related to their jobs due to an increase in the amount of works to be done and a necessity to respond to diverse demands from citizens in comparison to the period of central appointment as well as policy changes caused by the heads of local governments who are newly elected every 4 years and implementation of various public pledges. Accordingly, an effort was made in this research to investigate the relationship between job stress and job satisfaction and the mediating effect of depressive symptoms. For the purpose, the researcher has conducted a questionnaire survey with 250 public officials below the level of 4th class who are serving in the local government of Ansan city divided by rank, job category, and place of duty as target, and has succeeded in collecting the questionnaire from 209 respondents (83%). For analytical purpose, two research topics were set up, Research Topic 1 (Influences on job stress and job satisfaction) and Research Topic 2 (Mediating effect of depressive symptoms in the relationship between job stress and job satisfaction). As for hypotheses, 5 Research Hypotheses (from Hypothesis 1-1 to Hypothesis 1-5) were set up as having influences by sub-factors of job stress (namely, job characteristics, organizational atmosphere, role of individuals, and interpersonal relationship), and for verification of mediating effect of depressive symptoms, 5 Hypotheses (from Hypothesis 2-1 to Hypothesis 2-5) were set up. Using SPSS Statistical Program, such analyses as reliability and validity analysis, difference verification analysis, descriptive statistical analysis, correlation analysis, and regression analysis were carried out. As a result of these analyses, regarding influences on job stress and job satisfaction, of sub-factors, interpersonal relationship and career development turned out to be statistically significant. Regarding the relationship between job stress and job satisfaction, on medicating effect of depressive symptoms, organizational atmosphere and role of individuals revealed partial mediating effect. Interpersonal relationship suggests that, in the workplace where one spends most of time, relationship with seniors, juniors, and colleagues has much influence on job satisfaction. Also, regarding career development which is related to one’s appointment or duty, job stress based on one’s career and remuneration reveals that it has considerable influence on job satisfaction. Excessive and continued job stress induces various diseases such as depressive symptoms. In this research, organizational atmosphere and role of individuals turned out to be significant on mediating effect of depressive symptoms. This suggests that local officials also receive much job-related stress in the workplace, which can lead to various diseases including depressive symptoms. As a result of this research, we have discovered that local officials also receive much job-related stress and that much efforts are needed either organizationally or personally in order to enhance job satisfaction of local officials. 본 논문은 지방공무원의 직무스트레스와 직무만족도간의 관계에서 우울증상의 매개효과에 대하여 연구한 논문으로, 연구문제는 직무스트레스는 직무만족도에 영향을 미치는가? 와 직무스트레스와 직무만족도와의 관계에서 우울증상이 매개효과가 있는가? 로 설정하였다. 연구대상은 경기도 안산시에 근무하는 정규직 공무원 1,860명중 209명으로, 전체 안산시 정규직 공무원의11.2%가 본 연구에 참여하였다. 독립변수인 직무스트레스의 하위요인으로는 직무특성, 개인의 역할, 조직분위기, 대인관계, 경력개발을 사용하였으며, 종속변수로는 직무만족도, 매개변수로는 우울증상을 사용하였다. 연구결과 직무스트레스는 직무만족도에 통계적으로 유의미한 영향을 미치는 것으로 나타나 직무스트레스가 높아지면 직무만족도가 낮아졌으며, 하위요인 중 대인관계와 경력개발이 중요한 요인인 것으로 나타났다. 직무스트레스와 직무만족도와의 관계에서 우울증상의 매개효과는 유의미하게 나타나 직무스트레스와 직무만족도와의 관계에서 우울증상이 투입되면 직무만족도가 더 낮아지는 결과를 보여 우울증상이 부분 매개하는 것으로 밝혀졌다. 본 결과를 통해 지방정부조직의 활성화를 위하여 지방공무원의 직무스트레스를 줄여 직무만족도를 높일 수 있도록 하는 방안이 마련되어야 하며, 아울러 지방공무원의 우울증상에도 주목하여 개입의 필요성을 제언하였다.

미용취업준비자들의 취업스트레스와 대처방식 연구

최세영 ( Se-young Choi ),박효진 ( Hyo-jin Park ),장숙희 ( Suk-hee Jang ),이인희 ( In-hee Lee ) 한국미용예술경영학회 2012 미용예술경영연구 Vol.6 No.3

This study of the Unemployed beauty study jobs and jobs seeking stress coping strategies for the survey is to provide the basic data. Survey period from 25 June 2012 until 22 July 2012 a total of 28 days from the Gyeonggi-do area Beauty Academy in beauty-related qualifications to study a total of 165 students were surveyed using questionnaires. Physical stress on employment could feel that heaviness in the chest and head pain, emotional stress, overall employment of the low average stress seems to be not much. Highest average employment even before the stressful nature of the job concerned about the difficulties to be faced after a job that I could understand the future plans for employment of the stress on the job, future plans for the lowest stress is shown. Coping strategies for job stress, eating, talking, sleeping, music, shopping, friends and acquaintances to relieve stress, is shown. This study beauty preparation for employment in the area who match their job stress and coping strategies have been talking about. Target area is limited beauty prepration for employment in other areas of party work will also learn about jobs seeking stress and Coping is thought necessary. Also related to the qualifications for employment and other types of cosmetic qualifications with those who are ready to work side-by-side comparison of the Stress and Coping cosmetic preparation for employment and employability of characters coping with stress need to look exactly the way you think about the job and Beauty Now ready for stress related to their research work will be continued.

남성 사무직 근로자들의 직무스트레스와 간기능 이상과의 관련성

홍정연,김형렬,이보람,김용규,구정완,박정일 大韓産業醫學會 2009 대한직업환경의학회지 Vol.21 No.2

목적: 사무직 근로자의 직무스트레스와 간기능 이상의 관련성을 파악하고자 하였다. 방법: 근로자 건강검진에 참여한 남성 사무직 근로자 664명을 대상으로 응답자 직접 기입식 건강 검진 문진 및 한국인 직무스트레스 측정도구(Korean Occupational Stress Scale)의 결과와 각 근로자의 간기능 검사결과를 통해 간기능 이상에 영향을 주는 요인에 대해 분석하였다. 결과: 직무요구도 및 전체 직무스트레스 수준이 높은 군에서 간기능 이상률이 증가하였다. 음주 행동과 BMI에 따라 근로자 군을 분류하였을 때, 직무요구도 및 전체 직무스트레스 수준이 높은 군에서 간기능 이상률이 증가 하였다. 불건강 음주를 하는 군과 BMI 25이상 비만자군의 경우 직무스트레스의 수준이 간기능 이상에 중요한 역할을 하는 것으로 나타났다. 결론: 직무요구도 및 전체 직무스트레스 수준이 높은 군에서 간기능 이상과 관련성을 보였다. 따라서 직무스트레스의 조직적 관리 및 접근을 통해 간기능 건강에 기여 할 수 있을 것이다. Objectives: We wanted to investigate the relationship between job stress and liver dysfunction in Korean male white collar workers. Methods: A total of 700 male white collar workers who worked at one electronic institute and who participated in an annual surveillance program were recruited: 664(94.9%) workers were initially recruited and the data for 36 workers was excluded due to poor responses and a past history of liver disease. The questionnaire survey included the participants' general characteristics, the job-related factors, the health-related behaviors and job stress. Job stress was assessed using the Korean Occupational Stress Scale-Short Form (KOSS-SF). We merged the job stress data with the individual liver function results by conducting annual surveillance. Multiple logistic regression analysis with adjusting it for the Confounding variables, including alcohol drinking and the body mass index (BMI), was used to evaluate the relationship between job stress and liver dysfunction. Results: After adjustment for the confounding variables, the proportion of liver dysfunction cases was significantly higher in the groups with a high level of job stress, as assessed by the 'job demands and total score'. After conducting a stratified analysis with considering alcohol drinking and the BMI, the prevalence odds ratio of liver dysfunction was higher in the groups with a high level of job stress, as assessed by the 'job demands and total score'. Conclusions: The results of this study suggest that the level of job stress (and especially that assessed by the job demands and total score) is related to liver dysfunction. Thus, further preventive efforts and studies are needed to reduce job stress and address liver dysfunction.

직무스트레스 요인 및 반응에 대한 성차분석

김병숙(Kim Byung-Sook),안윤정(An Yoon-Jung),이보비(Lee Bo-Bee) 한국여성연구소 2009 페미니즘 연구 Vol.9 No.2

본 연구는 근로자들이 겪고 있는 직무스트레스의 요인과 반응을 성차를 중심으로 고찰하고자 하였다. 현재 재직상태에 있는 근로자 383명(남성 205명, 여성 178명)을 대상으로 분석하였으며 자료분석은 독립표본 t검정과 상관분석을 실시하였다. 연구결과 근로자의 직무사건별 스트레스 순위 1위는 남녀 모두 ‘갑작스러운 해고를 당할 때’인데 이는 직무불안정의 실업예고 요인에 해당하는 것으로 스트레스 점수는 여성보다 남성이 높게 드러났다. 직무스트레스 요인 중에 직무불안정이 남성과 여성 모두 가장 큰 스트레스를 받는 것으로 보이며 여성은 남성에 비해 보상부적절 요인에 의해 스트레스를 더 많이 지각하는 것으로 나타났다. 직무스트레스 요인을 살펴보면 직무불안정에서는 유의한 차이가 없었으며 보상부적절, 직무요구, 직무자율, 직장문화, 조직체계 등의 요인에서 유의한 차이를 보였다. 직무스트레스 반응은 심혈관질환, 우울, 통증, 낮은 자기존중감, 이직, 수행능력저하, 직무불만족 등에 관한 요인에서 유의한 차이를 보였다. 직무스트레스에 대한 심리적ㆍ신체적ㆍ행동적 반응의 평균값에서 여성이 남성보다 전반적으로 높은 것으로 드러났다. 직무스트레스 요인과 직무스트레스 반응의 상관분석에서는 유의한 상관관계가 확인되었는데, 남성은 직무불안정의 요인을 제외한 나머지 요인들이 직무스트레스 반응에 유의미하게 관련되었고 특히 직무요구, 직무자율, 직장문화의 요인이 직무스트레스 반응에 큰 상관관계를 보였다. 여성 또한 직무불안정의 요인을 제외한 나머지 요인들이 직무스트레스 반응에 유의하게 관련되었고 그 중 보상부적절, 직무자율, 조직체계의 요인들이 비교적 직무스트레스 반응에 상관관계를 보였다. 가장 스트레스가 높았던 직무사건의 직무스트레스 요인에 따른 순위는 직무요구, 직장문화, 보상부적절, 직무자율, 조직체계, 직무불안정 순으로 성별 차이가 없었다. 하부요인을 분석해보면 여성이 관계의 신뢰성 부족으로 응답한 비율이 남성에 비이가 없었다. 하부요인을 분석해보면 여성이 관계의 신뢰성 부족으로 응답한 비율이 남성에 비해 상대적으로 높았다. This study was intended to investigate job stressors and reactions from gender differences. The data was collected from 383 workers and was analyzed through frequency analysis, t-test, correlation analysis. The most stressful incident for both male and female workers was to be fired without any notice. Through the stressors of this job incidents, both male and female workers felt stressed by the factor of job insecurity and female workers were tend to feel more stressed than male workers by inappropriate compensation. According to t-test analysis of the job stressors from gender differences, inappropriate compensation, job demand, job autonomy, job insecurity, organizational culture, organizational system were verified by gender. According to t-test analysis of the job stress reactions from gender, pain, depression, insomnia, cardiovascular disease, job dissatisfaction, low self-esteem, turnover, performance decline were verified by gender. The average of all factors for female workers was higher than male workers'. That means female workers feel more stressed and reacted by job stress. According to correlation analysis of job stressors and reactions, 5 job stressors for male workers were correlated to 8 job stress reactions except job insecurity, and more correlated to job demand, job autonomy, organizational culture significantly. 5 job stressors for female workers were correlated to 8 job stress reactions except job insecurity, and correlated to inappropriate compensation, job autonomy, organization system relatively. According to the analysis of job stress the male and female workers have suffered from during their employment lives, there was no different stressors comparing female workers to male workers, but under sub-factors of stressors, female workers felt more stressed by confidence in relationship than male workers.

작업치료사의 수면의 질이 직무스트레스에 미치는 영향

김지훈 대한통합의학회 2023 대한통합의학회지 Vol.11 No.1

Purpose : The purpose of this study was to identify degree of occupational therapist’s sleep quality and examine the correlation between sleep quality and job stress. It also investigates the effects of the occupational therapist’s sleep quality on job stress, Through these, we aim to importance of sleep quality and find a way to reduce job stress in occupational therapists. Methods : We conducted study from November 7 to from December 23, 2022. To assess their sleep quality and job stress, sleep quality of scale and Korean occupational stress scale-SF (KOSS-SF) the tools used. The general characteristics, sleep quality and job stress were examined using a frequency analysis and descriptive statistics were presented. we used the pearson correlation coefficient to see whether there was a correlation between sleep quality and job stress. To find what factors have and effect on job stress, we conducted a multiple regression analysis. A significance level of α=.05 was use to verify statistical significance. Results : First, sleep quality of averaged 2.10±.19. Second, a significant correlation in sleep quality was job stress (p<.01). And As a result of the relationship between sleep quality sub-factors and job stress, day time dysfunction (r=.23, p<.01), restoration (r=.18, p<.05), difficulty of falling asleep (r=.38, p<.01). difficulty of awakening (r=.36, p<.01), satisfaction (r=.33, p<.01) and difficulty of maintaining sleep (r=.24, p<.05) show a statistically significant relationship with job stress. Third, the sub-factors of sleep quality influencing job stress were difficulty of falling asleep (β=.26, p<.01), difficulty of awakening (β=.23, p<.01) and satisfaction (β=.21, p<.01). Conclusion : The results of this study, the importance of sleep quality affecting job stress was confirmed. Through follow-up research, it will be necessary to development and application of intervention to improve sleep quality of occupational therapists in the future.