은행의 내부고객 지원활동이 경영성과에 미치는 영향 : 시장지향성의 매개효과를 중심으로

백영미(Baek, Young-Mi),김용(Kim, Yong) 한국산업경영학회 2021 경영연구 Vol.36 No.4

본 연구의 목적은 은행의 내부고객 지원활동이 시장지향성과 경영성과에 미치는 영향을 실증적으로 증명하여 내부고객 지원활동의 중요성을 인식하는 계기를 제공하고, 은행의 경영전략에 내부고객 지원활동을반영시켜 은행의 지속 가능한 성장에 기여하는데 있다. 시중은행과 지방은행에 근무하는 직원을 대상으로설문조사를 실시하였다. 설문자료는 타당성과 신뢰성을 검토하고 구조방정식모형으로 실증분석을 하였다. 연구 결과는 다음과 같다. 첫째, 내부고객 지원활동 구성요소 중 내부소통과 경영층지원은 시장지향성에 유의한 정(+)의 영향을 미치고 있지만, 권한위임과 교육연수는 영향을 미치지 않았다. 둘째, 내부고객 지원활동은 경영성과에 유의한 영향을 미치지 않는 것으로 나타났다. 경영층지원은 경영성과에 부(-)의 영향을 미치는 것으로 나타났다. 셋째, 시장지향성은 경영성과에 유의한 정(+)의 영향을 미치는 것으로 나타났다. 넷째, 내부소통과 경영층지원은 시장지향성의 매개역활을 통해 경영성과에 간접적으로 영향을 미치는 것으로 나타났다. 본 연구의 시사점은 시장지향성의 시작이 내부고객 지원활동이며, 내부고객 지원활동이 강화된 은행은시장지향성을 매개로 하여 경영성과를 증대 시킬 수가 있음을 실증적으로 증명하였다는 것이다. The purpose of this study is to provide an opportunity to recognize the importance of internal customer support activities by empirically proving the effect of a bank s internal customer support activities on market orientation and business performance, and to reflect internal customer support activities in the bank s business strategy. to contribute to the sustainable growth of the bank. A survey was conducted on employees working at commercial and regional banks. The validity and reliability of the questionnaire data were reviewed and empirical analysis was performed using a structural equation model. The study results are as follows. First, among the components of internal customer support activities, internal communication and management support had a significant positive (+) effect on market orientation, but delegation of authority and training did not. Second, it was found that internal customer support activities did not significantly affect business performance. It was found that management support had a negative (-) effect on business performance. Third, market orientation was found to have a significant positive (+) effect on business performance. Fourth, it was found that internal communication and management support indirectly affect business performance through the mediating role of market orientation. The implication of this study is that the beginning of market orientation is internal customer support activities, and it is empirically proven that a bank with reinforced internal customer support activities can increase business performance through market orientation as a medium.

지적도와 건축물대장 연계를 통한 토지이용 DB구축에 관한 연구

백태경,김영훈,최정미 한국지리정보학회 2004 한국지리정보학회지 Vol.7 No.4

도시토지이용 문제는 인구와 시설이 증가함에 따라 점점 심각해지고 있으며 토지이용계획은 도시계획에서 가장 중요한 부분이다. 따라서 도시토지이용의 현상을 파악하고 미래를 예측하는 것은 토지이용계획의 핵심적인 과정이라 할 수 있다. 본 연구에서는 지방자치단체의 도시계획업무에 사용되는 토지 및 건축물대장의 전산자료를 활용하여 도시해석 시 사용가능토록 DB를 구축하여 활용방안을 검토하였고, 이미 개별 목적으로 작성되어 있는 지적도와 건축물대장의 연계를 통한 개별 필지별 토지이용 데이터를 구축하여 그 활용방안을 검토하고, 토지이응현황 등을 분석하였다. 이러한 정보체계를 이용하여 공간정보와 그 속에 존재하는 토지이용속성을 시계열적 공간자료로 활용하여 부산시 토지이용 현황을 파악하였다. As the city grows in population and size, land-use plan increasingly becomes a crucial element in developing a city-wide plan. In the process of developing the land use plan, identifying the present conditions and predicting the future conditions are the most important steps. That is, to understand the phenomena of land-use activities as well as to manage uses of the land efficiently require the comprehensive land use information system. This study intends to construct the land use database utilizing the Cadastral Map and Registered Building Data and to examine and suggest the application areas of the database. The database was constructed with those of Busan Metropolitan City. Using the established data, it shows how to use the database to identify the present conditions in Busan.

화장에 관한 기존연구 유형의 분석

백경진,김미영 服飾文化學會 2004 服飾文化硏究 Vol.12 No.1

The purpose of this study was to analyze the previous make-up studies. A number of publications and journals were reviewed and analyzed carefully. The results of review and analysis were as follows: There were many different subjects in make-up studies and They can be divided into ten types : cosmetics purchase behavior, change of make-up culture and comparison, make-up trend by era, cosmetics industry's standing of today and strategy, art trend in make-up, brand preference of cosmetics, make up attitude, recognition about imported cosmetics and purchase behavior, color preference of cosmetics, the relationship between self-concept and make-up. In general, the cosmetic purchase behavior studies are conducted most actively. According to result that analyze existent study, special quality of cosmetics purchase action appears very variously according to standard of classification of study target and study target. But, study target and method of study are not various, and purchase behavior study connected with make-un and clothes is very lacking. Therefore, in this study, wished to discover problem of virtue study because analyzes studies about previous make-up and present forward study direction.

발생원 유형에 따른 공기 중 휘발성 유기화합물의 비산배출 특성 평가

백성옥,김미현,서영교 한국대기환경학회 2003 한국대기환경학회지 Vol.19 No.4

In this study, the fugitive emission characteristic^ of airborne volatile organic compounds from different source categories were evaluated with respect to the concentrations measured in the vicinity of the sources. A total of 22 different sources were investigated, including gasoline storage and filling stations, painting spray booth, laundry, printing offices, textile industries, and a number of environment sanitary facilities such as landfill, wastewater treatment and incineration plants The target VOCs included 83 individual compounds, which were determined by adsorption sampling and thermal desorption coupled with GC/MS analysis. Overall, the aliphatic compounds appeared to be the most abundant class of compounds in terms of their concentrations, followed by aromatic, and halogenated hydrocarbons. As a single compound, however, toluene was the most abundant one, explaining 11% of the total VOC concentrations as an average of all the dataset. Among source categories. petroleum associated sources such as gasoline storage/filling stations, and laundry factory were identified as the most significant sources of aliphatic hydrocarbons, while aromatic VOCs were dominantly emitted from the sources handling organic solvents, such as painting booth, printing offices, and textile dyeing processes. However, there was no apparent pattern in terms of the contributions of each group to the total VOCs concentrations in environmental sanitary facilities. It was also found that the activated carbon adsorption tower installed for the VOC emission control in some facilities do not show any effective performances, which may result in the increased VOC levels in the ambient atmosphere.

마우스에서 조합시험법에 의한 고려홍삼의 생식발생독성 평가

김미라, 박동선, 장자영, 신선희, 이예은, 백인정, 연정민, 이세라 , 남상섭, 황방연, 노재섭, 김순선, 조대현, 남상윤, 이범준, 김윤배, 윤영원 충북대학교 동물의학연구소 2006 Journal of Biomedical and Translational Research Vol.7 No.1

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Agrobacterium tumefaciens를 이용한 amorpha-4,11-dience 합성 유전자의 상추로의 도입

정귀미,송명종,백남인,박영두 경희대학교식량자원개발연구소 2005 硏究論文集 Vol.24 No.-

Amorpha-4,11-diene synthase(ADS) 유전자를 상추에 도입하기 위해 ADS유전자를 pILTAB357에 삽입하여 binary vector pADS를 제작하였다. 상추 형질전환은 자엽 절편체를 pADS 벡터를 운반하는 A. tumefaciens LBA4404에 접종시키고 MS배지에 200 mg·L 세파탁심과 50 mg·L 가나마이신이 첨가된 선발 재분화배지에서 선발하였다. 선발된 신초는 뿌리 유기 배지에서 뿌리를 유기한 후 뿌리가 발생한 신초는 토양으로 이식하여 재배하였다. 형질전환상추에 T-DNA가 전이되었는지를 확인하기 위해 genomic DNA를 이용하여 PCR과 Southern 혼성화 분석을 실시하였다. PCR 분석 결과 9개의 재분화 개체로부터 기대했던 1.6 kb의 산물을 확인할 수 있었으며 Southern 혼성화 분석 역시 각 재분화 개체에 ADS 유전자가 1개 내지 3개의 copy수로 전이된 것을 확인할 수 있었다. 형질전환 상추내의 artemisinin 함량을 GC와 GC/MS 방법으로 분석하였다. Artemisinin 표준물은 retention time이 10분 7초로 나타났으며 이 peak가 artemisinin인지 확인하기 위하여 GC/MS를 측정한 결과 m/z 282가 정확하게 나타나 artemisinin으로 확인되었다. 한편 형질전환 상추와 일반 대조구 상추의 시료도 GC chromatogram에서 artemisinin의 retention time인 10분 7초 부근에서 여러 peak이 겹쳐서 나타났으나 각 peak에 대하여 GC/MS를 측정한 결과 m/z 282을 나타내는 peak는 관측되지 않아 형질전환 상추와 일반 상추에는 artemisinin이 함유되어 있지 않은 것으로 확인되었다. To introduce amorpha-4,11-diene synthase (ADS) gene into lettuce plant, binary vector pADS was constructed by the insertion of an ADS gene to pILTAB357. Cotyledon explants were infected by A. tumefaciens LBA4404 carrying pADS vector to transform lettuce plant with ADS gene. Transformed shoots were selected on selective regeneration medium containing MS salts, 200 mg·L cefotaxim, and 50 mg·L kanamycin. The selected shoots were transferred to rooting medium, and regenerated shoots were transplanted to pots after roots appeared. PCR and Southern hybridization analysis of genomic DNA were performed to confirm expected T-DNA fragments in the transgenic lettuce plants. PCR analysis revealed the presence of the expected 1.6 kb product from the nine regenerants. Southern hybridization analysis also showed that ADS gene was transferred into transgenic lettuce plants with 1~3 copies. Artemisinin in lettuce was identified by GC and GC/MS analysis. Standard artemisinin was found at 10 min 7 sec in the retention time by GC analysis and confirmed m/z 282 by GC/MS. There were several peaks at retention time of both non-transformed and transformed lettuce plants. However, GC/MS analysis showed that peak with m/z 282 was not found in transgenic lettuce plants.

학령전기 장애아 어머니의 부담감과 사회적지지

양경미,백영주,오현이 조선대학교 부설 의학연구소 2000 The Medical Journal of Chosun University Vol.25 No.1

Background and Objective : The purpose of this study is to identify the level of burden and social support of mothers who have handicapped children of preschool age, and is to determine whether providing social support is an effective strategy to relieve the burden of those mothers. Materials and Method : From August 17, to September 28, 1999, the data was collected from 83 mothers caring handicapped children of preschool age, who are being treated and educated at two welfare centers for the handicapped, two early training and treating centers for them in Kwangju, and one center in Seoul. Two instruments used in this study were the burden scale developed by Suh and Oh, and the Personal Resource Questionnaire(PRQ, Part Ⅱ) developed by Brandt and Weinert. The data was analyzed with t-test, ANOVA, Scheffe’s test, Pearson’s Correlation Coefficient, and Stepwise Multiple Regression analysis. Results : 1. The correlation between the burden and the social support was statistically significant. 2. Sorts of handicap of children was the most important predictor to burden of mothers caring handicapped children of preschool age(R2=.20). In addition to, this social support and brother’s precedence accounted for 32% of burden of those mothers. Conclusion : There was significant negative correlation between social support and burden.

마우스 생식기계에 있어서 고려홍삼 추출물이 SOD계 유전자 발현에 미치는 영향

백인정, 연정민, 이세라, 김미라, 김윤배, 이범준, 윤영원, 남상윤 충북대학교 동물의학연구소 2007 Journal of Biomedical and Translational Research Vol.8 No.1

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저공해 사이클론 연소기 설계를 위한 유동해석 연구

전영남,백원석,김승호,김미환 조선대학교 환경연구소 2001 環境硏究 Vol.17 No.2

Cyclone combustors are being used for burning a wide range of fuel such as, low calorific value gas, waste water, sludge, coal, etc. The 3-dimensional swirling flow in a tangential inlet cyclone combustor with different inlet conditions and dimensions are simulated using a standard k-e turbulence model. The main parameters considered in this work are inlet velocity, inlet number, exit diameter, body length, vortex finder length and inlet area. The results show that the change of parameters has an influence on the shape and size of recirculation zones, vortex core and flow field, which are important factors for combustion efficiency and emissions. The application of this kind of computer program looks promising as a potential tool for optimum design of a cyclone combustor with high level of the swirling flow.

Teicoplanin 투여 후 급성 발열의 집단 발생

김백남,나현희,안정미,안은영 대한감염학회 2005 감염과 화학요법 Vol.37 No.1

An outbreak of acute febrile reaction which developed after the administration of teicoplanin was identified in seven patients. Fever, with hypotension in some, developed during or soon after infusion and persisted for several hours. Laboratory abnormalities including leukocytosis and elevation of liver enzymes and creatine phosphokinase in serum were observed for two or three days. Contamination of the drug with endotoxins was identified.