해운항만물류산업분야 공급사슬 참여기업 간 갈등대응이 사회적 자본과 공급사슬 통합에 미치는 영향에 관한 연구

최성광,하명신 한국무역연구원 2022 무역연구 Vol.18 No.3

Purpose The purpose of this study is to analyze the relationship between conflict response, social capital, and supply chain integration in the supply chain of the shipping port logistics industry by dividing it into leading and participating companies. Design/Methodology/Approach The measurement items were constructed based on previous studies, the confirmatory factor analysis was performed using the AMOS 18 to evaluate the reliability and validity and the fit of the measurement model. The results of this study are as follows. Findings First, it was found that the avoidance conflict response of leading and participating companies did not have a significant effect on social capital and supply chain integration. Second, it was found that the cooperative conflict response between leading companies and participating companies had a significant positive (+) effect on social capital and a significant positive (+) effect on supply chain integration. In addition, it was found that social capital had a significant positive (+) effect on supply chain integration in both leading and participating companies. Research Implications Avoiding avoidance conflict response and using cooperative conflict response can strengthen the competitiveness of the supply chain through the establishment of social capital such as mutual benefit, trust, and value sharing in a rapidly changing global logistics environment, and further increase the level of supply chain integration and performance.

Freight Forwarder의 조직특성과 시장환경이 성과에 미치는 영향 - 몰입의 조절효과를 중심으로 -

최성광,하명신,이동현 한국국제상학회 2010 國際商學 Vol.25 No.3

Because of rapid changes in business environments and today’s fierce competition, firms are facing a more competitive global environment with no limits. In this situation, recently, it has been suggested that organizationalcharacteristics and market environments could be linked to sustainable competitive advantages. Based on previous literature, this thesis proposes the structure about organizational characteristics : formalization, decentralization, compensation systems, Market environments: market volatility, competitiveness and performance. This survey is based upon data obtained fromKorean owned international freight forwarding companies. The purpose of this thesis is to find the impact of formalization, decentralization, compensation systems and thecompetitiveness on corporate performance. In addition, this thesis suggests compensation systems as a prior factor to corporate performance. 최근 기업들은 전자상거래 시장의 활성화 및 생활의 질 향상에 따른 높은 편의성 추구 경향, 기업들의 물류비용절감을 위한 노력으로써 물류부문의 아웃소싱 경향의 증가로 인해 3자 물류 즉, freight forwarder를 이용하는 경향이 폭발적으로 증가하고 있다. 특히 기업은 소비자의 기호가 다양해지고 전자상거래의 확산에 따른 고객층도 전 세계에 걸쳐 다양해짐에 따라 다품종 소량의 제품을 생산할 수 밖에 없고 원자재 및 완제품의 수출입에 있어서도 과거의 신용장을 기반으로 한 대량화물의 수출입을 행하기보다는 이를 대행해 줄 수 있는 freight forwarder를 이용한 소규모의 수출입 빈도가 확산되고 있는 추세에 있다. 최근에는 화물추적시스템에 의한 배송 및 현재의 화물위치를 확인할 수 있는 서비스까지 제공함으로써 안정성, 정확성이 보다 높아지고 있으며 이와 같은 이유로 인해 freight forwarder를 이용하는 이용자수는 지속적으로 증가하고 있다. 이에 따라 국내화물의 운송뿐만 아니라 국제화물의 운송분야에 이르기까지 국제운송주선서비스를 제공하는 업체의 수도 지속적으로 증가하고 있어 업체들 간의 경쟁은 매우 치열하다고 할 수 있다. 이러한 freight forwarder를 둘러싼 환경의 변화는 크게 개별 기업들이 경쟁력 강화를 위한 서비스품질의 개선노력과 신규업체들의 시장진입 및 관련업계의 증가로 구분할 수 있다. 이는 가중되고 있는 freight forwarder들의 경쟁으로 고객요구를 정확히 파악하여 이에 부응하는 서비스를 제공하여 고객의 만족도를 극대화시키는데 주력을 하고 있으며, 실제 업계는 양적인 팽창뿐만 아니라 서비스품질의 향상을 위해 최선의 노력을 하고 있는 것으로 보여진다. 특히 근래에 이르러 서비스품질에 대한 개념적 모델을 제시한 Parasuraman, Zeithaml, and Berry(1985)의 SERVQUAL 모형을 응용한 freight forwarder의 서비스품질과 이용고객의 만족도에 관한 연구가 많이 나타나고 있다. 대부분의 연구들의 유형성, 신속성, 신뢰성, 확신성, 대응성 등의 전통적인 SERVQUAL 모형의 독립변수들이 만족도, 재구매의도, 구전의도 등과 같은 종속변수에 미치는 영향에 대해 연구하였다. 이러한 연구들의 결과는 변수들의 차이가 존재하기는 하지만 대부분의 독립변수들이 고객만족도나 재구매의도, 구전의도에 유의미한 변수로 밝혀졌다그러나 좀 더 고차원적인 제품 및 서비스를 개발하여 단순히 고객을 만족시켜 기업의 성과를 높이고자 했던 과거 마케팅 시대와 달리 현재는 마케팅 활동과 더불어 조직의 구조 및 특성을 시장환경에 연동시켜 제공되는 서비스 및 구매자의 특성에 따라 얼마나 유연하게 대처하는가, 그리고 조직의 구성원이 얼마나 고객에게 몰입하고 있는가 하는 문제도 기업의 성과를 높이는 중요한 요인으로 부각되고 있다. 물론 기본적인 freight forwarder의 성과는 서비스품질의 경쟁력이 가장 중요한 요소가 된다. 그러나 고차원의 서비스경쟁력을 가졌다 하더라도 협조적이고 체계적인 조직과 이러한 조직체계를 잘 이해하고 고객에게 몰입할 수 있는 종업원, 그리고 정확한 시장변화를 감지하지 못하고서는 성공적인 시장진입 또는 성과를 기대할 수 없다. 그래서 어떠한 조직을 가지고 있느냐에 따라 기업의 성과를 달리 나타나게 된다. 따라서 본 연구에서는 극심한 경쟁에 노출되어 있는 freight forwarder를 대상으로 조직적 관점에서 기업의 조직특성 및 시장환경과 성과 간의 관...

코로나-19 유행 시기 신규 보건교사의 교직 적응에 대한 FGI연구

최성광,최미정,Choi, Sung-Kwang,Choi, Mi-jung 국제문화기술진흥원 2022 The Journal of the Convergence on Culture Technolo Vol.8 No.6

In this study, three health teachers assigned to J-do were analyzed through the FGI research method to find out the difficulties, resolution process, and implications of new health teachers in adapting to teaching during COVID-19. As a result of the study, first, there were difficulties in relationships with parents, especially in the course of numerous calls and daily school status reports in the course of handling infectious diseases. After getting used to the COVID-19 work to some extent, beginning health teachers were burdened with having to think about health room work alone, difficulties in health classes for various students, and the burden of showing expertise as the only medical personnel in emergency situations. Second, new health teachers continued to share and communicate related information through online health teacher groups and YouTube to solve the difficulties of teaching. Third, this teaching adaptation process suggests that specific training to provide practical help to new health teachers is needed at the education office level, and it is necessary to support infrastructure such as class contents related to health classes.

물류서비스 공급기업 간 전략적 제휴의 성공요인에 관한 연구

최성광,노정도 한국무역통상학회 2020 무역통상학회지 Vol.20 No.4

This s tudy i s b ased on the assumption that mutual engagement and motivation a re induced in the strategic alliances among SMEs. The purpose of this study is to investigate the effect of mutual reciprocity strategy on cooperation between partner companies, conflict adjustment effort, opportunistic behavior, and influence on sustainable will in terms of cooperation strategy after the conclusion of strategic partnership. The results show that the value-sharing adjustment effort, the agreement adjustment effort, and the friendship adjustment effort have a statistically significant positive effect on strengthening cooperation behavior. The value-shared adjustment effort and the friendship adjustment effort have a statistically significant positive effect on strengthening conflict resolution efforts. The results of this s tudy a re as follows. First, i t is shown that cooperative b ehaviors and conflict resolution efforts have a statistically significant positive effect on suppressing opportunistic behavior. However, it was found that cooperative behavior and opportunistic suppression did not strengthen the will to continue the transaction. However, the results showed that it is possible to increase the will to continue trading through conflict resolution efforts.

초등학교 전입생의 학교 적응 연구

최성광 초등교육학회 2008 初等敎育學硏究 Vol.15 No.2

교육적 공간으로서 농촌 소규모 초등학교에 관한 문화기술적 연구

최성광,강용태,박진채 교육종합연구원 2016 교육종합연구 Vol.14 No.3

Recently, the Korean education authority has been discussing the efficiency of running suburban-rural schools and attempts to integrate them together to save educational finance. However, this attempt should be followed by in-depth explorations of the lives of school members and their educational experiences and their educational meaning. This study attempted to elucidate students’ and teachers’ experiences of a suburban-rural school and to interpret the educational meaning of their experiences. Applying qualitative research methods, the researches have tried to explore the school lives and the relations between students and between students and teachers of ‘Narae’ Elementary School located near ‘M’ Metropolitan City. The results which emerged in the form of students’ and teachers’ experiences show at least the following three themes. First, playing is the best activity in students lives and through the play they experience as an important lifeworld in the school. The play contributes to understand of other students and finally to form good and well-rounded character. Students experience deficit in their house, but enjoy their lives in the school. Second, teachers experience common ethos of the school community through their formal and informal activities in the school and close relationship among others, and finally form cooperative group identity. Third, these experiences reduce school problems such as school bullying and violence and rather make possible form students’ good character and teachers’ active attitude toward their students and the community. The small-sized suburban-rural schools are functioning as a useful space for orderliness and cooperation, not a money-consuming place. In conclusion, the school is the embryo of relations, feelings, orderliness, rules, and discipline. The policy for the small-sized suburban-rural schools should be carefully implemented.

물류서비스 공급자의 인지된 힘의 유형이 공급사슬 협력에 미치는 영향

최성광,하명신(Sung-Kwang Choi,Myung-Shin Ha) 한국무역연구원 2017 무역연구 Vol.13 No.3

This paper attempts to study the hierarchical relationship of supply chain collaboration measures as well as the structural relationship between supply chain collaboration and recognized power types from the perspective of the supply chain management model. A questionnaire survey was conducted among the logistics company staffs according to specific sample groups. The collected data were analysed using structural equation modeling(SEM) to examine the hypothesized relationships via AMOS 18.0 software. Major results show that the coercive power has a positive effect on partnership and dependence. Expert and referent power have a positive effect on partnership and dependence, but compliance power has a negative effect on partnership and dependence. Moreover, partnership and dependence have positive effects on operational performance and strategic collaboration. These findings provide a deeper understanding of the mechanism of how the pattern of collaboration can result in a comprehensive set of organizational benefits for logistics suppliers and shippers.

ART 신경회로망을 이용한 GT 코드 추천 시스템 ( GT code Recommendation System using ART Neural Network )

최성광,심영보,노상도,이교일,이홍희 대한기계학회 1996 대한기계학회 춘추학술대회 Vol.- No.-

물류서비스 공급자의 서비스 실패가 회복전략과 거래지속의도에 미치는 영향

최성광(Sung-Kwang Choi) 한국무역연구원 2017 무역연구 Vol.13 No.6

This study intends to find out the effects of service failure by suppliers on the recovery strategy and continuity intention in the logistics service industry. This paper suggests service recovery strategies that would be helpful in establishing relationships between logistics service suppliers and shippers. A questionnaire survey was conducted among shipper company staff according to specific sample groups. The collected data were analyzed using structural equation modeling (SEM) to examine the hypothesized relationships via PLS 2.0 software. Results show that human and physical service failure by logistics service suppliers has a positive effect on behavior recovery strategy. The origin of service failure by logistics service suppliers has a positive effect on all recovery strategy variables (such as behavior, psychological, monetary), but regulational service failure by logistics service suppliers has a non-positive effect on service recovery strategy. In addition, all recovery strategy variables namely behavior, psychological and monetary have a positive effect on continuity intention. These findings provide a deeper understanding of the mechanism of service recovery strategy in service failure situations that can result in a comprehensive set of organizational benefits for logistics suppliers and shippers.

물류기업과 화주기업의 SCM 협업 및 성과구조 차이분석

최성광(Sung kwang Choi) 한국국제상학회 2017 國際商學 Vol.32 No.2

본 연구는 공급사슬 관계에 있는 물류기업과 화주기업을 대상으로 협업이 정보공유 및 정보기술의 활용 수준을 매개하여 성과에 미치는 영향 및 각 주체의 협업 - 성과구조를 비교분석해 보고자 한다. 선행연구를 토대로 연구모델을 설정하였으며, 물류기업 및 화주기업 각각 설문조사를 실시하였다. 수집된 자료는 smart PSL 3을 이용해 경로분석 하였다. 실증분석의 결과를 살펴보면 물류기업과 화주기업의 협업–성과구조가 다름을 확인할 수 있었으며, 운영적 협업이 정보공유 및 정보기술 활용에 영향을 미치는 경로, 전략적 협업이 정보공유에 영향을 미치는 경로, 정보공유가 공급사슬 성과에 영향을 미치는 경로에서 물류기업보다 화주기업의 영향력이 통계적으로 더 큰 것으로 나타났다. 본 연구를 통해 협업이 성과에 미치는 경로와 강도는 물류기업과 화주기업 각각에 있어 상이함을 확인하였으며, 경로상의 차이를 토대로 전략적 시사점을 도출하였다. Purpose : This study aims to empirically test the differences between the collaboration-performance structures of logistics suppliers and shippers in their supply chain collaborations. Research design, data, methodology : Based on the extant literatures on the supply chain management a research model is established which shows the relationships among the collaboration types, Information Sharing, IT Utilization, and performances. A questionnaire survey was conducted among the logistics suppliers and shippers staffs according to specific sample groups. The collected data were analysed using structural equation modeling(SEM) to examine the hypothesized relationships via Smart PSL software. Results : Empirical results confirm the differences between the collaboration-performance path structures of suppliers and shippers. Shippers were found to have stronger causal relationships than logistics firms concerning the path(e.g., operational collaboration → information sharing, operational collaboration → IT utilization level, strategic collaboration → information sharing, and information sharing → SCM performance). Conclusions : These findings provide a deeper understanding of the mechanism of how the pattern of collaboration can result in a comprehensive set of organizational benefit for logistics suppliers and shippers.