기업 비서의 지식 형성 과정에 관한 연구

국문 초록 (Abstract)

본 연구는 기업비서집단의 지식 형성 과정을 파악하고자 수행되었다. 연구를 통하여 구체적으로 밝히고자 한 문제는 첫째, 비서의 사회 연결망 특성을 지식 형성 과정에서 구조적 관점에서 분석하고, 둘째, 비서의 사회 연결망 특성을 지식 형성 과정에서 관계적 관점에서 분석하며, 셋째 비서의 지식형성활동의 양상을 규명하는 일이었다.
연구대상은 현직 비서 84명을 대상으로 Nonaka가 제안한 지식변환 단계(SECI)별로 누구를 접촉하는가를 살펴보았다. 지식변환 단계별 지식 형성 과정의 양상은 비서집단을 학력, 학부전공, 근무연수, 그리고 업무범위별로 세분화 하여 분석하였다.
비서들이 형성하는 사회 연결망의 구조적 속성의 특성으로는 지식탐색의 상향지향성과 조직의 경쟁구도로 인한 조직 외부의 동기집단 활용이었다. 비서의 사회 연결망의 관계적 특성은 강한 연결로 이루어진 사람들과의 교류, 지식형태에 따른 지식제공자들의 전략적 활용이었다. 비서들의 지식형성의 유형은 근무연수가 누적되어감에 따라 정찰병에서 대사의 유형으로 변화해가며, 연결망을 효과적으로 활용하고자 노력하고 있음을 제시하였다. 마지막으로 비서들의 사회 연결망 분석을 통하여 지식 형성 과정과 관련된 비서들의 사회적 자본의 특성을 제시하였다. 이들은 강한 연결과 약한 연계의 특성을 가지고 있었고 이에 따라 직무에 대한 안정적 수행은 가능하겠지만 그 역할과 범위는 제한적일 수 있음을 지적하였다.
본 연구는 특정 직무집단의 사회 연결망 분석을 통하여 직무특성과 연결망의 관계, 그리고 연결망과 지식 형성 과정의 관계를 실증적으로 분석하려고 했다는 점에서 다른 연구와 차별화된다.

다국어 초록 (Multilingual Abstract)

The purpose of this study was to examine the characteristics of secretary group's knowledge creation process. For this, the researcher concretely examined secretaries' social network characteristics in the knowledge creation process (1) from structural aspect; (2) from relational aspects; and explored (3) types of their knowledge creation behaviors.
As for the concrete design of study, the researcher examined with whom study subjects (84 secretaries) contacted from the aspect of SECI, presented by Nonaka. In addition, the researcher classified the secretary group by their academic backgrounds, university majors, the length of service and job ranges.
As for the structural attribute of social network formed by secretaries, it characterized two points; one is a upward hierarchical information and knowledge acquisition pattern and the other is utilization of sibling relationship outside organizations because of rivalries between colleagues inside organizations. The relational characteristics of secretaries' social network could be summarized as strong tie relations among information and knowledge providers and seekers as well as strategic contact of knowledge providers based on modes of knowledge.
The study drew a model of information and knowledge creation modality. As defined secretaries' service length increased knowledge acquisition modality changed from scout to ambassador titled by Ancona and Caldwell(1994). The researcher interpreted this pattern with expanding the effectiveness of network. It was because with the change of role of secretaries' knowledge acquisition, they attached importance not to the formation of personal connections in the front line, but to the concentration of roles on restructuring in order to acquire a variety of resources.
Via the analysis of secretaries' social network, the researcher could find out the characteristic of their social capital which was related to knowledge creation behavior. Secretaries had the property of strong bonding and weak bridge. With these properties, they could carry out their job stably, but their role and range could not but be restricted.
Different from preceding studies, the researcher tried to empirically examine the relationship between job characteristics and network and the relationship between network and knowledge creation process on the basis of analysis on certain job group's social network in this study.

목차 (Table of Contents)

• I. 서 론 1
• A. 연구의 필요성 및 목적 1
• B. 연구문제 4
• C. 용어의 정의 5
• II. 이론적 배경 7
• A. 비서의 역할과 직무특성 7
• B. 지식 형성 과정 10
• C. 사회 연결망 21
• D. 사회 연결망과 지식 형성 과정과의 관계 44
• III. 연구방법 58
• A. 연구분석의 틀 58
• B. 조사도구 59
• C. 연구대상 63
• D. 분석방법 67
• Ⅳ. 연구결과 71
• A. 비서의 지식 형성 과정 내 사회 연결망의 구조적 특성 71
• B. 비서의 지식 형성 과정 내 사회 연결망의 관계적 특성 82
• C. 비서의 지식 형성 과정 내 사회 연결망 구성의 영향요인 100
• Ⅴ. 논 의 105
• A. 비서의 지식 형성 과정 내 사회 연결망의 구조적 특성 105
• B. 비서의 지식 형성 과정 내 사회 연결망의 관계적 특성 109
• C. 비서의 사회 연결망 구성의 영향요인과 지식 형성 양상 115
• D. 비서의 사회 연결망과 지식 형성 과정과의 관계 117
• Ⅵ. 요약 및 결론 121
• A. 요약 121
• B. 결론 123
• C. 제언 125
• 참고문헌 127
• 부록 150
• 국문초록 163
• ABSTRACT 164

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