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이정자,조경순,Lee Jung Ja,Cho Kyung Soon 대한간호협회 1971 대한간호 Vol.10 No.4
The gravid uterine rupture is one of the most serious and emergent problems in obstetric field. Twelve Cases of the gravid uterine rupture observed during a period from January 1966 to December 1970 are presented, analyzed, and the literature was briefly
카지노리조트호텔 고객의 지각된 서비스 공정성, 만족, 신뢰 및 충성도 간의 관계연구
이정자(Jung Ja Lee) 한국호텔외식관광경영학회 2014 호텔경영학연구 Vol.23 No.1
The purpose of this study was to identify the effects of guests` perceptions of service fairness on satisfaction, trust and loyalty in the casino resort hotel in Korea. Especially, this research focused on examining the core factors influencing customer satisfaction to analyze and evaluate their present service competences. This study used data collected from 225 casino resort hotel customers; Out of 247 questionnaires, 22 unsuitable data were excluded for data analyses. The research results may be summarized as follows. First, the decomposition of the path analysis revealed significant positive effects on overall fairness via distributive and interactional fairness. Distributive fairness was shown to have the largest influence on overall fairness followed by interactional fairness and procedural fairness. Second, customer satisfaction significantly influenced trust, and both satisfaction and trust had significant effects on loyalty. The findings of this research will help practitioners better understand casino resort hotel customers` evaluation methods of services and will be used to guide the formation of proactive relationship-building service strategies for building customer loyalty by focusing on their fairness perceptions, a key factor of customer satisfaction on their service exchange with the hotel. Finally, results are expected to contribute to establishing various marketing strategies for improving management results with consideration of guests` perceived service fairness in the casino resort hotel in Korea.
백두산 지역 관광호텔 내부서비스품질과 종사원 직무만족에 관한 연구
이정자(Jung Ja Lee),최철호(Chul Ho Choi) 한국호텔외식관광경영학회 2004 호텔경영학연구 Vol.13 No.4
This paper was studied about internal service quality and employees` job satisfaction. Continual quality improvement is crucial to competitive success. A systems approach is vital in encompassing every segment of the hospitality organization in striving for service quality. When the job satisfaction that hotel employees feel in their own job, hotel customer feel satisfaction. That is, for external customer`s satisfaction, and what employees who are inside customers are satisfied with their essential job. To examine service quality that is served by hotel employees through inclusive investigation about previous research, this study grasped employees` job satisfaction and how to influence on independent variable such as job satisfaction. Another purpose is analyzed Bai Tou mountain hotel employees` job satisfaction on according to population statistics characteristic. Because of this intention, actual analysis about employees who worked for Bai Tou mountain area was carried out. Through the causal sequence analysis , the results are as follows. First, internal service quality level turned out to be affected hotel employees` job satisfaction. Though not all five factors of internal service quality selected above were verified to have intimate influence, three of them except the responsiveness and reliability were proved to have intimate influence. Second, the result which the difference of employees` job satisfaction verifies on population statistical characteristic, gender, age, department, wage, education and career years showed the difference about job satisfaction;
이정자(Jung Ja Lee),이창국(Chang Guk Lee) 한국관광연구학회 2009 관광연구저널 Vol.23 No.3
The purpose of this study is to analyze the factors that create consumer complaints and the strategies that were needed to resolve them. It consists of 150 questionnaires to survey the P hotel restaurant in Seoul City, then the returned paper were just only 123 questionnaires that was used for the basis of the analysis. The survey shows that, a complains are mainly given impact to food, institution, services, and prices were set as independent variables. And the personal complaint boycott, negative word of mouth, and to seek compensation were set as the dependent variables. The data has been analyzed through frequency analysis, factorial analysis, reliability analysis and multiple regression analysis by the used of SPSS VER12.0 The complaint about the behavior of the restaurant staff towards the treatment or service provided to the customer, the negative word of mouth, about the food complaints, and the personal price boycott will affect the pursuit of compensation. As a result of P hotel restaurant`s consumer`s complaints, education system about customer satisfaction must be introduced to the employees and members of the company as a whole, in order to prevent feedbacks from the customers regarding to the service, product, and price. In addition, building a system towards new variety of food trends and food ingredients must be implemented for a decent food and customer`s satisfaction.
이정자(Jung Ja Lee) 한국호텔외식관광경영학회 2013 호텔경영학연구 Vol.22 No.1
Since previous studies on hotel room pricing have rarely been systematically reviewed from a theoretical perspective, the purpose of this study is to summarize the existing researches and to provide suggestions for future research through a comprehensive review of 130 studies on hotel room pricing and related subjects that have been published in major academic journals in the field of accounting, marketing and hospitality and tourism management. Based on the theoretical and descriptive discussion, findings regarding study trends and limitations may be summarized as follows: First, most studies are similar not only in methods but in the main themes. Second, most studies have defined market narrowly and accordingly, have centered only on consumers. Third, qualitative studies are prevailing. Hence, the following recommendations for future research direction on hotel room pricing can be suggested: First, Multi-dimensional approaches should be encouraged in order to consider various interest groups in hotel business not just for pricing but to raise the total management results. Second, studies on multi-dimensional subjects such as business risks and the measurement, the incentive system of YM and human resources management need to be promoted. Third, survey-based or quantitative researches should be encouraged to overcome the limitations of prevailing qualitative researches and therefore, to improve its practical applicability to the industry. Results are expected to be a valuable basis for future researches on hotel room pricing.