수출입항만의 고객만족에 관한 연구

정준식(Jun-Sik Jung) 한국무역연구원 2013 무역연구 Vol.9 No.7

The main purpose of this paper is to find out service-quality dimensions which have an effect on customer satisfaction of Masan port. Based on the review of previous studies, this paper built the conceptual framework describing the relationships among Masan Port service quality, customer satisfaction and WOM(word-of-mouth) intention. Three specific research hypotheses are derived, and the natures of the relationships underlying the constructs are tested by statistical approaches. This study has been surveying three main constituencies: i.e. importers, exporters and forwarding agents. The final sample size was comprized of 85 responses in Masan port areas. It is found that "Port Operation Quality" significantly leads customer satisfaction and positive WOM. Whist this research has contributed to our understanding of the effects of port service-quality, the main weakness of this research project is the limited external validity of the research findings. In this regard, it is suggested that other studies should be undertaken for assessing the external validity of the present findings.

마산자유무역지역에 대한 중요도, 만족도 평가

정준식(Jun Sik Jung) 한국무역연구원 2014 무역연구 Vol.10 No.5

This study focused on the development of the Masan Free Trade Zone (MFTZ) in South Korea and examined factors influencing business activities in MFTZ and their degree of importance for improving the operational environment in MFTZ. A satisfaction assessment of companies operating their business in MFTZ was also undertaken. Data for the study were obtained from a questionnaire survey distributed to companies operating in MFTZ. This study has been surveying firms operating within the MFTZ in South Korea. The final sample size was comprized of 73 responses in the area. The importance-performance analysis (IPA) technique was employed to analyze the survey results. Findings revealed that five of the fifteen factors urgently needed to be improved as respondents attached a higher degree of importance to them and expressed a lower level of satisfaction with them. When the difference between the importance ranking and satisfaction ranking of these five factors was examined, the largest perception gaps are listed in descending orders as follows: (1) facilities and amenities, (2) green spaces, (3) supporting business activities, (4) administrative services, and (5) business subsidies. The study provides insight into the evaluation and policy suggestions of MFTZ for the South Korean government.

〈김희경전〉의 이본 계열과 텍스트 확정

정준식(Jun-sik Jung) 어문연구학회 2007 어문연구 Vol.53 No.-

Kimhigyeongjeon was one of the most representative novels for a heroine. Nevertheless, the studies on this work have not been done properly. This study was a foundation work for the research on Kimhigyeongjeon and mainly investigated variant versions of Kimhigyeongjeon. After reviewing 21 kinds of variant versions, it has been confirmed that Kim higyeongjeon has been transmitted from Jeongmyeonggi version to Kukjung version to Seongdae version. Jeongmyeonggi version and Kukjung version were the full-length variant versions representing the age of unique copy making and Seongdae version became the matrix of printed books since the contraction as the full-length works at the late period of unique copy making. The full-length works were variant versions groping for polygamic and harmonious co-existence based on the encounter, faith and mutual respect between men and women, while the short-story works were the variant versions corresponding to the genre customs of conventional novel for heroines, by dealing the stories of affiliation and epics of male and female protagonists from a balanced perspective. By accepting such research results, it has been expected that future studies on Kimhigyeongjeon would focus on the balanced discussions based on variant versions representing each version as their texts.

마산항의 공공서비스품질에 관한 실증분석

정준식(Jun-Sik Jung) 한국해양비즈니스학회 2015 해양비즈니스 Vol.- No.31

The main purpose of this paper is to find out administrative service-quality dimensions which have an effect on customer satisfaction of Masan port. Based on the review of KCSI-PS(Korea Customer Satisfaction Index-Public Sector) model, this paper built the conceptual framework describing the relationships among administrative service quality, shippers' satisfaction and port performance in Masan Port. Four specific research hypotheses are derived, and the natures of the relationships underlying the constructs are tested by structural equation modeling. The final sample size was comprized of 89 responses in Masan port areas. It is found that "port society quality" significantly leads shippers' satisfaction and positive performance. Whist this research has contributed to our understanding of the effects of administrative service-quality in Masan, the main weakness of this research project is the limited external validity of the research findings. In this regard, it is suggested that other studies should be undertaken for assessing the external validity of the present findings.

노후항만 리모델링 방향과 정책과제에 대한 연구

정준식(Jun-Sik Jung) 한국관세학회 2013 관세학회지 Vol.14 No.2

This research project seeks to suggest directions for port redevelopment strategies by asking port users how they evaluate port reformation projects and how well seaports are meeting their needs. To find out what users really want from seaports, this study has been surveying ports’ the two main constituencies: cargo interests (importers, exporters, and forwarding agents)and policy makers. The final sample size was comprised of 56 reponses in Masan Port area. Data were analyzed using various statistical techniques by means of SPSS. It is found that seaports’ customers care more about investments in port infrastructures than about sustainable waterfront developments. This paper would provide guidelines to help the policy makers and port operators in developing renovation plans in Korean ports.

창원지역 물류환경 변화에 따른 마산항의 녹색 항만 구축방안

정준식(Jun-Sik Jung),오희진(Hee-Jin OH) 한국산업경제학회 2015 한국산업경제학회 정기학술발표대회 논문집 Vol.2015 No.12

본 연구에서는 최근 창원지역의 물류환경 변화에 따른 마산항의 물류역할 변화에 주목하여 녹색항으로의 구축 방안에 대해 연구했다. 본 연구의 목적은 최근 항만의 기능을 상실해 가고 있는 마산항의 경우 항만으로써의 중심역할과 기능에 집중하기보다 환경의 문제가 최근의 패러다임으로 등장함에 따라 도심인접 중소항만의 그린포트 구축을 위한 정책적 방향을 제시하는 것이다. 이를 위해 마산항의 물동량을 분석하고 이를 통해 그 기능과 역할을 제고한다. 마산항은 물류항으로의 의미가 상실되어 가고 있을 뿐만 아니라 2015년 현재 개장한 가포신항으로 그 중심역할이 이전되고 있는 상황임을 고려했을 때, 마산항의 개발은 녹색항만으로 그 방향성이 제시되어 진다. 도심에 인접한 항만으로 물류공간, 생활공간 그리고 산업활동 공간이 공존하는 마산항이 되기 위해 본 연구에서는 다음과 같이 제시한다. 마산항의 연계 연안운송 활성화를 통해 수송모드 전환이 이루어져야 하며 중심기능이 이전된 부두와 기타 시설부두의 개재발 및 녹색화가 이루어져야 한다. 그리고 물류기능과 미항의 기능이 동시에 충족될 수 있는 항만의 개발이 이루어져야 한다. 이를 위해 기존의 녹색항만 구축 사례들을 파악하고 현재 마산항의 사정에 적합한 발전 방안들을 항만 개발 전략으로 제안한다. The main purpose of this paper is to suggest crucial directions for "Green Port". Logistics environment of Changwon area has changed recently. Masan Port are becoming loss of function and the amount has been reduced. This paper is to present a method by exploring the greening of the port with loss of function. The main function of the current Masan Port, has been transferred to the saturable new port which opened in 2015. To become the Masan Port of the city to the adjacent port logistics space, living space and industrial activity space coexist, in this study, will be presented as follows: Modal shift is made for cooperation coastal transport activation and it must be carried out redevelopment and green port.

도심인접 수출입항의 그린포트구축 전략과 개발우선순위에 관한 연구

정준식(Jun-Sik Jung) 한국관세학회 2011 관세학회지 Vol.12 No.2

The main purpose of this paper is to suggest crucial directions for “Green Port (GP)” and to identify evaluation criteria for the policies. It also aims at identifying a relative importance among the criteria, especially in the field of small/medium-sized ports. This is a quantitative study using a mail survey among the government offices and port experts in various industries. The final sample size was comprised of 53 port experts in Masan Port area. Data were analyzed using Factor Analysis and AHP by means of SPSS and MS Excel. By analyzing the mutual importance of the indicators, this research provides strategic guidelines on selecting the key items for the propulsion of GP projects. This paper would provide solutions and strategies to help the policy makers and port operators in developing a green environmental port in Korea.

미국의 항공운송산업 규제완화가 국제항공운송에 미친 영향에 관한 연구

정준식 ( Jun-sik Jung ) 한국유통물류정책학회 2016 유통물류연구 Vol.3 No.2

미국에서는 1978년 민간항공규제완화법이 통과되기까지 민간항공국은 취항, 가격과 루트선택 등에 대해 항공공사 규제법이 미국 국내항공사를 규제했다. 이 기간 동안 항공산업 구조는 경직되었고, 미국의 민간항공국은 새로운 경쟁을 거의 허용하지 않았다. 항공산업은 거의 독점적인 구조를 지녔다. 그러나 1978년 항공규제완화법이 통과된 이후에 항공사의 자유노선진입, 유통적 가격 정책 등을 실시했고 1985년 민간항공국의 폐지와 그 업무를 운수성에 이관함에 따라 미국 항공산업의 규제완화가 완성되었다. 미국 항공산업의 규제완화는 유럽을 비롯해서 국제 항공산업 전반에 걸쳐 커다란 영향을 미쳤다. 본 논문은 미국의 항공운송의 규제완화를 할 수 밖에 없었던 내부적 요인과 규제완화가 국제 항공운송 정책에 미친 영향을 선행논문 중심으로 살펴보았다. U.S domestic airlines were deregulated in 1978. Airline deregulation has received considerable attention over the years. It was the first of many industries in the USA to be deregulated, and such served as a source of insights into the likely effectiveness of deregulation in other countries. The paper argues that the benefits of U.S. deregulation, as manifested in lower fares, were generated in part by the reorganization of route structures into hub-and-spoke networks. This paper presents an analysis of the effects of airline deregulation on international aviation policy.

復讐說 類型'의 傳承樣相과 小說的 變容

정준식(Jung Jun-Sik),이헌홍(Lee Heon-Hong) 한국문학회 2004 韓國文學論叢 Vol.38 No.-

The various types of story' was a lower level of slave chasing folklore and formed the conflict between owner and slave which contained chasing and capturing the escaping slave in the late of Chosun Dynasty 'The various types of story' was on the basis of real happening in the late Chosun. It was divided with three aspects, such as basic, change, expansion according to transmitting consciousness by each different group. And 'The various types of story' had a direct and indirect influence on forming the slave chasing story such as 『Kim Hak Gong Chon(김학공전)』, 『Shin Kae Hu Chon(신계후전)』, 『Tan Kum Dae(탄금대)』, 『Park Man Duk Chon(박만득전)』, 『Shal Shin Sung In(살신성인)』 and 『Sam Kang Moon(삼강문)』 and so on. In the basic type, as it had a focus on the owner's part, the slave who stood against his owner was punished severely by the government. So the basic type showed the conservative consciousness of the intelligent people who didn't want the unsettlement and disturbance of slave system. In the change type, it emphasized the slave's position. Fleeing slave's status free was achieved legally under the owner's admission. Here the owner and the slave kept good relationship each other. They tried to find harmonious relationship and searched for coexistence. So it showed clear thought that the slave had to be free from his owner in the change type. In the expansion type, basically it emphasized the owner position but it made the entire narration in view of good and evil. There were folklore additions which motivated many interests. Both the slave's bad behavior and the owner's revenge stood out in it. Therefore, this expansion type story confirmed naive consciousness that encouraged good and punished evil by transmitting groups. The stories which accepted directly the narrative construct of 'various types of stories' were 『Kim Hak Gong Chon』 and 『Shal Shin Sung In』. Two works inherited from the basic type among them. 『Shal Shin Sung In』 accepted simply the basic type. 『Kim Hak Gong Chon』 changed the construct of basic type. 『Shal Shin Sung In』 was adapted into 『Sam Kang Moon』 later. 『Kim Hak Gong Chon』 had various remaking process succeeding to 『Shin Kae Hu Chon』,『Tan Kum Dae』, 『Park Man Duk Chon』. Consequently, slave chasing stories were formed by two methods, making the story of folklore, and remaking the former stories.

정보공유 능력이 SCM 민첩성과 성과에 미치는 영향

정준식 ( Jun Sik Jung ) 한국유통정보학회 2008 유통정보학회지 Vol.11 No.1