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KANO 모델을 활용한 ESG경영 기반의 배달대행 플랫폼 서비스디자인 방향 제안 - 배달 라이더를 중심으로
김선무(Sun Moo Kim),이봉규(Bong Gyou Lee) 한국산학기술학회 2024 한국산학기술학회논문지 Vol.25 No.1
The two-wheeler-based delivery platform service industry proliferated in Korea after the COVID-19 pandemic but is now facing a growing number of environmental and social issues. Thus, there is a need for in-depth research on ESG management strategies in this sector from an integrated perspective. To view the Korean delivery platform service industry from the integrated perspective of ESG management and propose directions for improving the current delivery platform service, we utilized AHP and the Kano model, which is useful for assessing the value of user satisfaction with service functions. First, key factors suitable for the ESG management strategy of the delivery agency platform service industry were derived based on AHP methodology and stratified into 12 tiers 2 and 36 tiers 3 based on tier 1, environment (E), society (S), and governance (G). Priorities were the confirmed by relevant experts using a pairwise comparative survey. Based on the first core factor of the third tier, we derived a journey map by conducting in-depth interviews with delivery riders, connected experience factors of the core priorities of the ESG management strategy to systematize the experience value of each service journey, and constructed a Kano model survey for 15 service functions. Then, after surveying delivery riders, we suggest eight identified attractive features be applied to platform service designs.
연수경,지미경,강창석,김병기,김선무,심상인,Yeon, Su-Kyeong,Jee, Mi-Kyung,Kang, Chang-Suk,Kim, Byoung-Kee,Kim, Sun-Moo,Sim, Sang-In 대한세포병리학회 1993 대한세포병리학회지 Vol.4 No.2
A case of presacral chordoma in a 55-year-old male diagnosed by aspiration biopsy cytology Is reported. Cytologically, three cell types were recognized in a mucoid background. large, mononucleated or binucleated physaliphorous cells with vacuolated bubbly cytoplasm; small, uniform and rounded non-vacuolated cells; and cells with microvacuolated and plump cytoplasm. The diagnosis of chordoma was possible because typical radiological and cytomorphological features were supported by the results of special staining and immunohistochemical staining with the cell block specimen obtained from the fine needle aspiration.
다수의 다핵 거대세포를 동반한 갑상선 유두상 암종의 세침흡인 세포학적 소견
김경미,이교영,강창석,심상인,김선무,Kim, Kyung-Mi,Lee, Kyo-Young,Kang, Chang-Suk,Shim, Sang-In,Kim, Sun-Moo 대한세포병리학회 1993 대한세포병리학회지 Vol.4 No.1
An unusual case of papillary carcinoma of the thyroid revealing numerous multinucleated giant cells in the aspiration biopsy cytology is reported. Papillary carcinoma is the most common malignant neoplasm of the thyroid and is frequently diagnosed by aspiration biopsy cytology. Recently, we experienced a case of papillary carcinoma with many multinucleated giant cells in a 55-year-old woman. The cytologic features are described.
중식성 모낭종양 - 세침흡인 세포학적 소견 1예 보고 -
강석진,김경미,김병기,김선무,심상인,Kang, Seok-Jin,Kim, Kyoung-Mee,Kim, Byung-Ki,Kim, Sun-Moo,Shim, Sang-In 대한세포병리학회 1997 대한세포병리학회지 Vol.8 No.2
The cytologic finding of proliferating trichilemmal tumor is not well documented and have difficulties in the cytological analysis of the fine needle aspirates. This rare dermatopathologic entity may be encountered during aspiration biopsy of subcutaneous masses, and is, occasionally, confused with other neoplasm, particulary squamous carcinoma owing to its close cytological resemblance. We report a case of proliferating trichilemmal tumor in the left breast. The patient is a woman and had a lump in the breast for 20 years. Fine needle aspiration revealed a few small clusters of squamoid cells in the background of amorphous and calcified material. After excisional biopsy, the mass was confirmed as proliferating trichilemmal tumor. The main cytologic features discriminating squamous cell carcinoma were bland nature of epithelial cells, absence of atypical dyskeratotic cells, and rich amount of amorphous material.