호텔산업에서 상사의 감성지능이 상사의 변혁적리더십 및 팀 성과에 미치는 영향 = Effects of Superior`s Emotional Intelligence on Transformational Leadership and Team Performance in the Hotel Industry

다국어 초록 (Multilingual Abstract)

The purpose of this study was to identify whether self-emotion appraisal, others` emotion appraisal, regulation of emotion and use of emotion of superior`s emotional intelligence influenced charisma, intellectual stimulation and individual consideration of superior`s transformational leadership and the components of transformational leadership influenced team positive affect, team creativity and team job efficiency in Korea hotel industry. Also this study was to identify whether team positive affect, team creativity and team job efficiency influenced team performance. Data were collected from team members of five-star hotels of Seoul, Busan, Gyeongju and Jeju. The research findings are as follows; Firstly, self-emotion appraisal influenced individual consideration and others` emotion appraisal influenced intellectual stimulation and individual consideration and regulation of emotion influenced intellectual stimulation and use of emotion influenced charisma, intellectual stimulation and individual consideration. Secondly, charisma influenced team positive affect, team creativity, team job efficiency and intellectual stimulation influenced team positive affect ad team creativity and individual consideration influenced team job efficiency. Thirdly, team positive affect and team creativity influenced team performance. These research findings implied that hotel management were advised to include contents of increasing emotional intelligence of employees at training as the emotional intelligence could be enhanced through training. Also it is necessary for emotional intelligence to direct to the increase of transformational leadership as emotional intelligence is led to influence transformational leadership.

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