전통된장의 제조방법 조사 및 혈액응고 저해활성이 높은 된장의 스크리닝

장인환,인만진,채희정 한국응용생명화학회 2004 Journal of Applied Biological Chemistry (J. Appl. Vol.47 No.1

호텔 종사원의 대인관계 스트레스, 가정-직장, 직장-가정 갈등 및 고객지향성의 관계

장인환,홍진선 관광경영학회 2019 관광경영연구 Vol.91 No.-

The purpose of this study is the effect of interpersonal relationship stress on work-family conflict, work-family conflict on customer orientation for employees working at four-star and five-star hotels in Seoul. The interpersonal relationship stress included stress from seniors, juniors, co-workers, and customers. The test results were as follows: First, Among interpersonal relationship stresses, stress from seniors, co-workers staffs had a effect positive (+) effect on family-work conflict. Among interpersonal relationship stresses, only stress from customers had a effect positive (+) effect on work-family conflict. Second, Family-work conflicts have a positive (+) effect both on business customer orientation and voluntary customer orientation. Work-family confilict only negative (-) effects voluntary customer orientation. In order to manage the stress, it is necessary to actively support the employees in the workplace and activities of the club so that the relationship between the employees can be strengthened, so that the stress caused by the seniors, juniors, co-workers, and customers relationship should not be transferred to the family.

The impacts of exercise-based cardiac rehabilitation program in kidney recipients with heart failure

장인환,이준영,양재원,김재석,최승옥,한병근 대한내과학회 2022 대한내과학회 추계학술대회 Vol.2022 No.2

호텔 종사원이 지각하는 고객 불량행동과 고객지향성의 관계에서 고객관계 스트레스의 매개효과

장인환,차길수 관광경영학회 2020 관광경영연구 Vol.94 No.-

This study examined the mediating role of customer relationship stress of hotel employees in the perceived customer badness behavior-customer orientation relationship, 338 employees in Seoul participated in the survey. The test results were as follows: First, among sub-factors of customer badness behavior, physical behavior(lower credibility type) and disruptive type had significant positive effects on customer relationship stress. Second, customer relationship stress was found to have a significant negative effect on customer orientation. Third, in the relationship between physical behavior(lower credibility type) and customer orientation, customer relationship stress appeared to play a part of mediation. The result suggests that physical behavior(lower credibility type) has an indirect effect on customer orientation through customer relationship stress, and a direct effect on customer orientation. However, in the relationship between the destructive type and the customer orientation, the destructive type did not have a significant negative effect on the customer orientation, so the customer relationship stress did not play a role as a parameter. The reason for this is that the damage to the facilities or the taking of the hotel items are caused by the low frequency of occurrence because these are actions that may require monetary compensation.

Damper를 설치한 연결구조물의 변위응답에 관한 연구

장인환,이상엽,박성무 대한건축학회지회연합회 2000 대한건축학회연합논문집 Vol.2 No.2

서비스 종사원의 대인커뮤니케이션, 직무만족 및 고객지향성의 관계

장인환,차길수 관광경영학회 2016 관광경영연구 Vol.70 No.-

Effective interpersonal communication during service encounters has a definite impact on maintaining a good relationship between the service employee and the customer. There has been considerable research on the effect of interpersonal communication of service employees on customer perception. However, not much research on the effect of interpersonal communication on service employees. According to an communication perspective, both customers and employees are influenced by interpersonal communication. The study examined the relationship among interpersonal communication, job satisfaction, and customer orientation of service employees. Using a survey created for the study the three hypotheses are tested using a sample of hotel service employees in Korea. Interpersonal communication was found to be relate positively to job satisfaction. Job satisfaction was found to be relate positively to customer orientation. Interpersonal communication was found to be relate positively to customer orientation. In addition, job satisfaction was found to mediate the influence of interpersonal communication on customer orientation. Conclusions are then presented followed by theoretical and managerial implications of the findings.

전통된장의 제조방법 조사 및 혈액응고 저해활성이 높은 된장의 스크리닝

장인환,인만진,채희정 한국응용생명화학회 2004 Applied Biological Chemistry (Appl Biol Chem) Vol.47 No.1

전통된장 제조방법으로서 원료 혼합비, 메주의 건조시간 및 온도, 메주와 된장의 발효 시간 및 온도, 된장ㆍ간장의 분리 여부, 된장 숙성(aging) 시간을 조사하였다. 혈액응고 저해 활성(anticoagulant activity)을 fibrin clotting assay법으로 분석하여 혈액응고 저해활성과 제법간의 상관관계를 검토하였다. 숙성 기간이 길수록 혈액응고 저해활성이 높게 나타나는 경향을 보였으나 선형적인 상관관계보다는 비선형적으로 양의 상관관계를 갖는 것으로 판단되었다. 이상의 결과를 토대로 혈액응고 저해활성이 높은 2종의 된장시료를 선발하였으며 숙성기간이 180일 이상일 경우 전통된장의 혈액응고 저해활성이 높은 것으로 판단되었다.

호텔 종사원이 지각하는 고객 불량행동이 이직의도에 미치는 영향에 관한 연구: 경영진 신뢰의 매개효과를 중심으로

장인환,박호현 관광경영학회 2019 관광경영연구 Vol.89 No.-

The purpose of this study is to examine the relationship between customer badness behavior, trust of management, and turnover intention for employees working in a luxury hotel in Seoul and to analyze the mediating effect of executive trust on customer bad behavior and turnover intention. The test results were as follows: First, Credit failure type had a positive (+) effect on the voluntary turnover intention and involuntary turnover intention, and the destructive type had a significant (+) influence on the voluntary turnover intention. In addition, the verbal and physical violence type have no relationship. These results are more likely to be attributable to customers' use of payment means, such as using credit cards without a balance or refusing to open a credit card, rather than destructive types of customers who use verbal abuse such as profanity, It can be seen that bad behavior has an adverse effect on turnover intention. Second, in the relationship between customer bad behavior and turnover intentions, trust of management was found to function as a mediation as profanity, And that this has an adverse effect on the turnover intention. In other words, customer badness behavior negatively affects turnover intentions of hotel employees. However, if trust of management is high, negative influence of customer badness behavior is reduced to some extent

임피던스 측정 센서 노드를 이용한 배관 설비 진단

장인환,정연욱,송병훈 한국정보통신설비학회 2009 한국정보통신설비학회 학술대회 Vol.2009 No.1

호텔 종사원의 고객관계 스트레스가 업무적, 자발적 고객지향성에 미치는 영향-자기효능감의 조절효과 중심으로-

장인환,김관용 동북아관광학회 2020 동북아관광연구 Vol.16 No.3

The purpose of this study is to examine the moderating effects of self-efficacy that can buffer the relationship between customer relationship stress and customer orientation and the relationship between customer relationship stress and customer orientation. In other words, it will have a great influence on customer orientation, which is the service quality of customer service. Therefore, in order to provide high-quality service to customers, it is necessary to manage the stress of the employees, and the self-efficacy. The study was conducted through previous research, theoretical review and empirical analysis. First, customer relationship stress has a significant negative effect(-) on both business customer orientation and voluntary customer orientation, and it has been proved to have a greater effect on voluntary customer orientation than business customer orientation. Second, the moderating effect of self-efficacy was verified in customer relationship stress and customer orientation. Therefore, it is considered that hotel companies will have a positive effect on hotel organization when hiring employees with high self-efficacy as employees and it will be a standard to manage employees more efficiently. 본 연구는 서울 소재 4성급과 5성급 호텔에 근무하는 종사원을 대상으로 고객관계스트레스와 고객지향성과의 영향관계를 살펴보고, 고객관계 스트레스와 고객지향성과의 영향관계에서 자기효능감의 조절효과를 분석하여 고객관계 스트레스를 감소시키며고객지향성을 향상시킬 수 있는 방안을 제시하고자 한다. 또한 본 연구의 목적달성을위해 2018년 7월 28일 부터 2018년 8월 22일까지 370부의 설문지를 배포하여338부를 실증분석에 사용하였다. 수집된 자료는 통계패키지프로그램 SPSS 21.0통계프로그램을 활용하였다. 그 결과는 다음과 같다. 첫째, 고객관계 스트레스는 업무적 고객지향성과 자발적 고객지향성 모두에 부(-)의 영향을 미치는 것으로 나타났으며, 업무적 고객지향성 보다 자발적 고객지향성에 더 큰 영향을 미치는 것으로 확인되었다. 둘째, 자기효능감은 고객관계 스트레스와 고객지향성(업무적, 자발적)과의 영향관계에서 유사조절 효과를 갖는 것으로 나타났다. 이에 호텔기업에서는 직원 채용 시 자기효능감이 높은 종사원을 채용함으로써 호텔조직에 긍정적인 영향을 미칠 것으로 판단되며, 보다 효율적인 인적 관리를 할 수 있는 기준이 될 것으로 사료된다.