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차길수 한국호텔외식관광경영학회 1997 호텔경영학연구 Vol.6 No.1
The primary purpose of this paper is to investigate, identify, and analyze the effectiveness of various government regulations against the Korean hotel industry. The results indicate that most regulations are out-dated and play negative role in operating hotels. Most hotel operators experiencing managerial difficulties are now looking for alternatives to current regulations. Outlined in this paper are recommendations for the improvement of current government regulations. These include deregulating or reforming some of unreasonable government regulations.
차길수 한국외식경영학회 2004 외식경영연구 Vol.7 No.2
This conceptual paper focuses on the problem of locating service firms. Although the factor rating method and other quantitative approaches continue to dominate research and managerial practice in location decision making of service firms, several limitations indicate that it is not a complete picture of the site analysis for service firms. The author proposes a new model of the location decisions of service firms by specifying a more comprehensive model that includes various concepts from geography, economic geography, human geography, retail management, service operations management, and business administration.
서비스 대기의 심리학적 접근 -서비스 대기시간 추정에 관한 개념적 연구
차길수,이수광 관광경영학회 2009 관광경영연구 Vol.40 No.-
The paper intends to fill a void in the research area of waiting, which is dominated by mathematical models that lack consideration of human factors. It calls for integrating psychological perspective into the waiting issue. This conceptual paper focuses on the structure of customer's service waiting time estimation. Although the Maister's first proposition on waiting time estimation continues to dominate research and managerial practice, several limitations indicate that it is not a complete picture of customers' waiting time estimation. The authors propose a new model of the structure of customer's waiting time estimation by specifying a more comprehensive model that includes the concept of time perception in psychology. The conceptual framework enables service operations managers to rethink service waits from customers' perceptions of actual waiting time.
차길수,김권수 관광경영학회 2002 관광경영연구 Vol.16 No.-
Most of hotels in Korea distribute their products to the global market with electronic reservation channels such as GDS, Internet, etc. This transition in distribution system is being generalized and accelerated in the hotel industry. Especially chain hotels have great advantage over independent hotels in terms of distributing their products because every chain has a powerful reservation system. In reality, only a few independent hotels in Korea join independently operated reservation system such as Utell, Summit, etc. This paper focuses on the structure of electronic reservation channels in Korean independent hotels.