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여행사의 인터넷 서비스품질이 고객만족과 고객충성도에 미치는 영향
윤지환(Ji Hwan Yoon),최소연(So Yeon Choi),박제온(Je On Park),김춘곤(Chun Gon Kim) 한국관광연구학회 2006 관광연구저널 Vol.20 No.2
Recently the internet service quality is a key factor in determining success of travel agency. This article examined the effect of internet service quality of travel agency on customer satisfaction and loyalty. In this research, the internet service quality was measured by 5 factors: reliability, accessibility, customization, security, interaction. The results indicated that the internet service quality affected on both customer satisfaction and customer loyalty. In detail, accessibility, customization, security, and interaction were positively affected on customer satisfaction, and accessibility and customization were positively affected on customer loyalty. And the level of satisfaction and loyalty on internet service quality was positively correlated. Finally implications for executives and managers of travel agencies are discussed.
패밀리레스토랑 교육훈련 프로그램 구성요소와 교육전이에 대한 직원의 인식분석
윤지환(Ji Hwan Yoon),차석빈(Suk Bin Cha),허윤정(Youn Jung Hur) 한국관광연구학회 2006 관광연구저널 Vol.20 No.1
In order to gain superiority over other competitors in the competition, the restaurants must recognize the importance of raising and securing competent employees equipped with expert skills and knowledge and make unsparing invents in human resources. This study attempted to see any difference in employees` perceptions on the factors of training programs and the effects of training transfer. Research findings revealed that statistically significant differences among some demographic variables, factors of training programs, and effects of training transfer were appeared. The study includes discussions on managerial implications and suggests for future research.
윤지환(Ji Hwan Yoon),박영기(Young Ki Park),공효순(Hyo Soon Kong) 한국관광연구학회 2004 관광연구저널 Vol.18 No.2
Recently hotels put emphasis maintaining existing customers as well as attracting new customers. It is a very important task for hotel executives and managers how to manage customers who revealed complaining behaviors. The study aims to analyze the difference among the importance and the satisfaction of complaint factors of the hotel customer`s. The results indicated that the hotel complaint factors of complaint behavior customer as a interior, clean, telephone or FAX, information, price, food and beverage, parking, notice, various supplement service, security, lost and found were correlated to the hotel choice and the hotel satisfaction. And the hotel choice factors were positively correlated to the confidence of hotel. Finally implications of executives and managers of hotels are discussed of complaint factor`s of the hotel customer`s.
윤지환(Ji Hwan Yoon),전영직(Yeung Jick Jeon),김영국(Young Gook Kim) 한국호텔외식관광경영학회 2003 호텔경영학연구 Vol.12 No.1
The hotel membership program is significant role to enhance the hotel sales. This article presents the results of the case study on the impact of hotel membership program to sales performance. Hotel membership programs are classified as members club, fitness club members, VIP members. The result indicated that the selling contribution of the hotel membership program was continually growing up during the research period. The members` selling contribution of the restaurant division was more significant than the leisure division and room division. And the selling contribution of the members club was greater than the fitness club members and VIP members.
윤지환(Yoon, Ji-Hwan),김현수(Kim, Hyun-Soo),전재열(Chun, Jae-Youl) 대한건축학회 2020 대한건축학회 학술발표대회 논문집 Vol.40 No.1
Evaluating the walking environment to create a pleasant and safe walking environment is a necessary preliminary step. In traditional walkability studies, there is a limit that the impact on the walking environment has not been reflected. Therefore, the purpose of this study is to use wearable sensing to assess the walking environment. Measure and compare different walking environments based on data collected from students walking. To this end, the experiment was conducted on 10 subjects, and data measured by wearable sensing was calculated using dynamic time warping (DTW). The results of the experiment gave a quantitative assessment of the effects of walking environment. The evaluation results will provide an opportunity to create a safe walking environment.
윤지환 ( Ji Hwan Yoon ),원정일 ( Jeong Il Won ),이굥수 ( Kyung Soo Lee ),김종복 ( Jong Bok Kim ),이정구 ( Jeong Koo Lee ) 한국동물자원과학회(구 한국축산학회) 2013 한국축산학회지 Vol.55 No.5
This aim of this study was to estimate the most reasonable slaughter month for Hanwoo steers according to carcass traits. Carcass trait data on Hanwoo steers(17,249 head) were collected from October 2008 to September 2011. To measure the regression coefficients, Hanwoo steers were divided into two groups according to slaughter age: early(25 to 31 months) and late (32 to 38 months) groups. Regression coefficients of carcass traits according to slaughter age were significantly different (p<0.001) with the exception of PPKG(estimated auction price per 1 ㎏ of carcass weight) in the early slaughter age group and MAR(marbling score, p<0.05) and PPKG(p<0.05) in the late slaughter age group. To obtain a positive gross margin, Hanwoo should be slaughtered at around 28 months of age.
조현병 환자에서 성기능 장애의 유병률과 양상에 관한 대조군 비교 연구
윤지환(Ji-Hwan Yoon),백대업(Dae-Up Back),제영묘(Young-Myo Jae),장세헌(Sae-Heon Jang),이경환(Kyoung-Hwan Lee),최진혁(Jin-Hyuk Choi) 대한생물치료정신의학회 2021 생물치료정신의학 Vol.27 No.2
Objectives:Sexual dysfunction is common in both untreated and treated patients with schizophrenia and known as affecting the quality of life and drug compliance. The primary objective of this study is to estimate the prevalence of sexual dysfunction in Korean patients with schizophrenia treated with antipsychotic medications compared with healthy controls. Methods:Subjects were 75 patients who were recruited from outpatients with a diagnosis of schizophrenia or schizoaffective disorder according to DSM-IV-TR criteria, who had been stabilized on antipsychotic medications for more than three consecutive months. Control group consisted of 76 volunteers without history of any psychiatric disorder were excluded. We assessed for sexual dysfunction by the ASEX. Results:The prevalence of sexual dysfunction in the patient group was 57.33%, while that of the control group was 23.37%. Female gender and the use of antidepressants were best predictors of sexual dysfunction in patient group. Sexual difference at sexual drive observed in the control group diminished in the patient group. Conclusion:The present study demonstrated a higher prevalence of sexual dysfunction in patient group than control. Clinicians should consider the differential sexual dysfunction effects of antipsychotics when prescribing medications.
서울시내 특1급 호텔 비즈니스센터의 서비스 품질제고를 위한 탐색적 연구
윤지환(Ji Hwan Yoon),공효순(Hyo Soon Kong),정삼술(Sam Sul Chung) 한국호텔외식관광경영학회 2004 호텔경영학연구 Vol.13 No.4
Business travelers are increasing faster than any other segment of travelers. Under this circumstance, business center is the very important part of hotel operations. This article tried to analyze the actual managerial status of hotel business center and to find out the problems need to be improved for efficient operation. The results indicated that the following points need to be improved urgently; recruiting professionally trained employees, training employees to be an expert of information technology and upgrading facilities and office equipments. Finally implications for executives and managers of hotels are discussed.