백화점 옴니채널의 속성이 관계품질과 지속사용의도에 미치는 영향 : 기술수용모델(TAM)을 중심으로

양지인(Yang, Ji In) 글로벌경영학회 2021 글로벌경영학회지 Vol.18 No.4

온라인과 오프라인 채널이 하나로 통합된 옴니채널 환경에서 현재 백화점이 직면한 가장 주목해야 하는 것은 고객 관리이다. 국내 백화점은 옴니채널을 통해 고객점유율 확보에 주력하고 있다. 이러한 신기술과 접목된 백화점의 새로운 환경에서의 지속운영은 고객과의 수준 높은 관계품질을 형성하는 것이 무엇보다 중요하다고 볼 수 있다. 이에 본 연구는 국내 백화점을 대상으로 옴니채널이 관계품질과 지속사용의도에 미치는 영향 관계를 살펴보았으며, 신기술인 옴니채널 환경에 대한 고객 서비스 전략을 위해 기술수용모델(TAM)을 적용하였다. 또한, 관계품질의 하위 차원인 만족, 신뢰, 몰입을 변수로 하여 옴니채널서비스가 관계품질과 지속사용의도에 미치는 영향을 살펴보았다. 본 연구의 결과는 다음과 같다. 첫째, 옴니채널의 용이성은 만족과 몰입에 유의하게 나타났다. 둘째, 유용성은 만족, 신뢰, 몰입에 유의한 영향을 미치는 것으로 나타났다. 셋째, 용이성은 지속사용의도에 유의하지 않은 반면 유용성은 유의하게 나타났다. 넷째, 만족, 신뢰, 몰입은 모두 지속사용의도에 유의한 영향을 미쳤다. 따라서 본 연구는 백화점의 옴니채널 환경에서 고객과의 질 높은 관계형성이 장기적 관점에서 옴니채널 지속 사용의도에 영향을 미친다는 것을 확인하였으며, 이를 통해 새로운 환경에서의 고객 관리의 중요성을 확인할 수 있다. In an omnichannel environment where online and offline channels are integrated into one, the most important thing that department stores currently face is customer management. South Korean department stores are focusing on securing customers shares through Omni Channel. In the new environment of department stores combined with these new technologies, it is most important to form high-quality relationships with customers. In response, this study examined the impact of omnichannel on relationship quality and intention of continuous use on domestic department stores, and applied a technology acceptance model (TAM) for customer service strategies for the omnichannel environment. In addition, we examined the impact of omni-channel services on relational quality and intention to continue using the lower dimensions of relational quality, satisfaction, trust, and immersion as variables. The results of this study are as follows. First, the ease of omnichannel was significant for satisfaction and immersion. Second, usefulness has been shown to have a significant impact on satisfaction, trust, and immersion. Third, ease was not significant in the intention of continuing use, while usefulness was significant. Fourth, satisfaction, trust, and immersion all had a significant impact on the intention of continuing use. Therefore, this study confirms that building high-quality relationships with customers in the omnichannel environment of department stores affect the intention of continuing omnichannel use from a long-term perspective, which confirms the importance of customer management in new environments.

일제강점기 창가가 북한의 혁명적 아동가요에 미친 영향

양지인(Yang,  Ji-in) 한국민요학회 2021 한국민요학 Vol.63 No.-

본 연구에서는 일제강점기의 창가와 1930년대 혁명적 아동가요, 그리고 분단 이후 창작된 아동가요의 정치적 성격을 중심으로 일제강점기 창가가 북한 아동가요에 미친 영향력을 살펴보았다. 일제강점기에 보급된 창가는 『신편창가집』(1914)의 수록곡을 대상으로 하였다. 일본의 창가를 거의 그대로 수록한 『신편창가집』의 노래는 조선의 음계와는 다른 장음계로 작곡되었으며, 부점을 사용하는 2박 계통의 박자를 많이 사용하였다. 1930년대 항일혁명투쟁 과정에서 창작되었다고 알려진 혁명적 아동가요를 분석한 결과, 이 역시 창가에서 보이는 장음계 영향을 받은 음계와 부점 리듬의 사용 등 창가와 유사한 음악적 특징을 보였다. 이를 종합하여 보면, 북한의 혁명적 아동가요는 창가의 장음계와 부점 리듬을 활용하는 등 창가의 특징이 재생산되는 모습을 확인할 수 있었다. This study examined the effects of changgas created during the Japanese colonial era on children"s songs in North Korea, focusing on the political characters of changgas creared during the Japanese colonial era, revolutionary children"s songs of the 1930s, and the children"s songs created after the division. As for the changgas, which were distributed during the Japanese colonial era, the songs contained in the 『New Edition of the Collection of Changgas』(1914) were reviewed. The songs in the collection of changgas that contained Japanese changgas almost as they were, used a lot of Japanese-style Yonanuki major scale and two-beat rhythms using dotted notes. In addition, as for the lyrics, 7.5 set syllabic meters, which had not been used in Korean folk songs, were used. Among the revolutionary children"s songs known to have been created during the anti-Japanese revolutionary struggle in the 1930s, nine songs related to the ‘Children"s Group’ were selected and analyzed, and according to the results, these songs also showed similar musical characteristics to changgas such as the scale affected by Yonanuki major scale and the use of dotted rhythms. Thereafter, among North Korean children"s songs created after the division, the songs that are related to ‘Children"s Group’ or ‘Boy Scouts’ contained in the 『Complete Collection of Joseon Songs』were reviewed. As a result, it could be seen that although the children"s songs created after the division utilized more diverse keys and forms compared to the songs created during the Japanese colonial era, they reproduced the characteristics of changgas such as using dotted rhythms and 7.5 set syllabic meters.

청소년이 지각한 부와 모의 부정적 양육태도와 학교부적응과의 관계에서 내적통제성의 조절효과

양지인 ( Yang Ji In ),김사라형선 ( Kim Sarah Hyoung Sun ) 대한아동복지학회 2018 아동복지연구 Vol.16 No.1

The purpose of this study was to examine the moderating effect of internal control on the relationship between adolescents’ perceived wealth and their mothers’ negative parenting attitudes and school maladjustment. The subjects of the study were 220 middle school students in D city. The data analysis method used was t-test, Pearson’s simple correlation analysis, and multiple regression analysis using SPSS 21.0. The results were as follows: First, we found a correlation between the adolescents’ perceived wealth and their mothers’ negative parenting attitudes, school maladjustment, and internal control; second, we confirmed the moderating effect of internal control in the relationship between the adolescents’ perceived wealth and their mothers’ negative parenting attitudes and school maladjustment. These results suggest that adolescents need an appropriate counseling program to improve their internal control in order to prevent school maladjustment due to negative parenting attitudes. Finally, as this study was conducted on middle school students in D city, the results are limited in generalization to the wider population. Therefore, further research is needed to overcome these limitations.

시험관내 용출 및 장관막 투과도와 생체이용률과의 상관성

서수경(Soo Kyung Suh),손수정(Soo Jung Sohn),박인숙(In Sook Park),최기환(Ki Hwan Choi),김순선(Soon Sun Kim),유태무(Tae Moo Yoo),조혜영(Hea Young Cho),이용복(Yong Bok Lee),김동섭(Dong Sup Kim),양지선(Ji Sun Yang) 대한약학회 2000 약학회지 Vol.44 No.5

A biopharmaceutics drug classification system for correlation between in vitro dissolution and in vivo bioavailability is proposed based on recognizing that drug dissolution and gastrointestinal permeability are the fundamental parameters controlling the rate and extent of drug absorption. The objective of this study was to assess whether in vitro dissolution profiles of immediate-release beta-blocker tablets can be correlated with intestinal membrane permeability and/or in vivo bioavailability. In vitro dissolution of the beta-blocker tablets was examined using KP VII Apparatus II methods at various pH. Intestinal membrane permeability was determined in vitro using the diffusion chamber method. Bioavailablity parameters were cited from literatures. The dissolution profiles did not accurately represent the in vivo bioavailablity. However, there were good correlations between intestinal membrane permeability and log P (n-octano/buffer). The correlations obtained in this study indicated that in vitro diffusion chamber method could be used to predict intestinal absorption in vivo.

육군에 복무 중인 병사들을 위한 스트레스 관리프로그램의 개발에 관한 연구

권명옥 ( Kwon Myoung Ok ),최경혜 ( Choi Kyung Hye ),이윤희 ( Lee Yun Hee ),신중인 ( Shin Joong In ),김병권 ( Kim Byeong Kwon ),박종호 ( Park Jong Ho ),조정남 ( Cho Jeong Nam ),양지인 ( Maj Yang Ji In ),김신희 ( Kim Shin Hee ),신 국군의무사령부 2010 대한군진의학학술지 Vol.41 No.1

Objectives: This study was designed to examine the effect of stress management program on the stress in the army soldiers. Methods: This study used an non-equivalent control group pre-post design. The subjects consisted of 30 army soldiers. The experimental group(n=23) participated in cognitive-behavioral therapy and relaxation training program that consist of 8 session. The control group(n=17) participated in relaxation training program. For both group the scores of stress were measured before and after experiment. The data were analyzed by t-test and ANCOVA with the SPSS program. Result: The scores of subscale in the stress was significantly decreased in experimental group than control group. Conclusion: In light of these results, stress management program has a positive effects on the stress in the army soldiers.

옴니채널 서비스의 기능적 요인이 만족, 신뢰 및 몰입에 미치는 영향 : UTAUT 모델을 중심으로

양지인(Yang, Ji In) 한국서비스경영학회 2021 서비스경영학회지 Vol.22 No.2

This study was conducted on a domestic department store operating an omni-channel service, and the results are as follows. First, it was found that among the functional factors of omni-channel service, performance expectation, effort expectation, social influence, and promotion conditions all have a positive effect on satisfaction. Second, among the functional factors of omni-channel service, it was found that effort expectation and social influence influence trust, and performance expectation and promotion conditions did not significantly affect trust. Third, among the functional factors of omni-channel service, performance expectation, effort expectation, and social influence, excluding promotion conditions, influenced commitment. Fourth, it was found that the satisfaction of omni-channel service affects trust, and it was confirmed that satisfaction affects commitment. This study drew implications for the consumer satisfaction plan of department store omni-channel service.

서비스 기업의 진성리더십이 긍정심리자본 및 조직변화몰입에 미치는 영향: 조직냉소주의의 조절효과

양지인(Yang, Ji In),김영택(Kim, Young Taek) 한국서비스경영학회 2021 서비스경영학회지 Vol.22 No.4

This study aims to analyze the influence of self-awareness, transparent relationships, internalized moral perspectives, and systematic information systems on positive psychological capital and organizational change commitment for domestic service companies. as a result of the analysis, first, all four sub-factors of authentic leadership had a significant positive (+) effect on positive psychological capital. second, among the sub-factors of authentic leadership, all three factors, excluding the internalized moral perspective, had a significant positive (+) effect on organizational change commitment. third, in the relationship between balanced information systems and organizational change commitment, which are sub-factors of authentic leadership, employees with high organizational cynicism had a significant influence on their commitment to organizational change. finally, in the relationship between positive psychological capital and organizational change commitment, employees with low organizational cynicism had a significant influence on organizational change commitment.

영남좌도의 통신사 길을 통해 본 교방춤

양지선(Yang, Ji-seon ),강인숙(Kang, In-sook) 한국콘텐츠학회 2018 한국콘텐츠학회 종합학술대회 논문집 Vol.2018 No.5

항공사 객실승무원의 완벽주의 성향이 심리적 소진, 직무열의 및 이직의도에 미치는 영향

양지인,김영택,Yang, Ji-In,Kim, Young taek 한국항공운항학회 2020 한국항공운항학회지 Vol.28 No.1

The purpose of this study is to identify the structural causal relationship among the psychological burnouts, job engagement and turnover intentions influenced by perfectionism of flight attendants to reestablish concepts by approaching their psychological difficulties and establish strategies for effective human resource management for airlines. The period of data collection was from August 1st to September 1st, 2019 by using online and offline surveys. A total of 208 answered surveys were used for analysis. The major results of this study showed that first, the perfectionism of flight attendants had an effect on psychological burn-outs, supporting Hypothesis 1. Second, the psychological burnout of flight attendants showed to have a negative (-) meaningful effect on their job engagement. Third, the psychological burnout of flight attendants showed to have a positive (+) meaningful effect on their turn-over intentions. Lastly, the job engagement of flight attendants had a negative (-) effect on their turnover intentions.

교육서비스품질이 학생만족, 추천의도에 미치는 영향연구

양지인(Yang, Ji In),박윤미(Park, Yoon Mi) 한국서비스경영학회 2018 한국서비스경영학회 학술대회 Vol.2018 No.7