대학생의 정서표현과 정서조절이 대인관계유능성, 진로성숙도에 미치는 영향-항공서비스 관련학과를 중심으로-

양지인,이호현 한국취업진로학회 2019 취업진로연구 Vol.9 No.4

This study is intended to look into the effects of university students’ career exploration on their career decision and employment preparation behavior. To achieve this, a survey was empirically carried out to university students. The findings showed that their career exploration had a significant effect on their career decision and employment preparation behavior, and their career decision had also a significant effect on their employment preparation behavior. And their career decision was mediated in the effect of their career exploration on their employment preparation behavior. Which means that they can make their concrete career decisions and do their active employment preparation behaviors by improving their career exploration activities, and they should enter university to begin their career exploration and employment preparation at the time of the lower grade when their major is appointed under the difficulties and high barriers in their employment; All of them are having common difficulties finding employment across all grades from admission to graduation. In other words, personal characteristics such as personality and gender as variables, which the existing studies explain the career decision in relation to the employment preparation behavior, have been primarily used in the previous studies. But career decisions through the job understanding can promote concrete and practical activities in real terms of employment preparation behavior, rather than personal characteristics choosing a job or deciding a career in the face of rapid social change and extreme unemployment problems. As a result, university students’ career exploration had a positive effect on their career decision and employment preparation behavior, confirming that it was a factor to perform their employment preparation behavior, and demonstrating that their career decision was partially mediated in their career exploration. 항공서비스 관련 전공 대학생들이 희망하는 항공사 객실승무원은 대면서비스가 주요업무이므로 대인관계유능성이 요구되는 직업이며, 따라서 필수적으로 대인관계유능성을 함양해야 한다. 또한, 대학생으로서 진로성숙도를 갖추는 것은 진로를 위한 자질함양에 필수적이라 볼 수 있다. 이에 본 연구는 항공서비스 관련 전공 대학생들의 대인관계유능성을 촉진시키기 위한 방안을 모색하기 위하여 정서표현과 정서조절이 각각 대인관계유능성에 어떠한 영향을 미치는지 살펴보고자 하였으며, 나아가 대인관계유능성이 진로성숙도에 미치는 영향을 검증하고자 연구를 수행하였다. 이러한 연구목적을 달성하기 위해 2019년 9월 10일부터 2019년 9월 30일까지 서울 및 수도권에 소재한 전문대학에 재학 중인 항공서비스 관련 대학생 340명을 대상으로 설문조사를 실시하였으며 총 335명의 응답을 최종 분석에 사용하였다. 본 연구의 결과로는 첫째, 정서표현은 대인관계유능성에 정(+)의 영향을 미치는 것으로 나타났다. 둘째, 정서조절은 대인관계유능성에 정(+)의 영향을 미치는 것으로 검증되었다. 셋째, 대인관계유능성은 진로성숙도에 정(+)의 영향을 주는 것으로 확인되었다. 이러한 연구결과는 항공서비스 관련 학과 학생들의 대인관계유능성을 향상시키고, 진로성숙도를 높일 수 있는 연구의 기초자료로서 실질적인 도움이 될 것이라 사료된다.

항공사 이용객의 체면민감성과 항공사선택속성, 고객만족 및 재 구매의도 간의 관계: FSC 항공사를 중심으로

양지인 한국관광진흥학회 2019 관광진흥연구 Vol.7 No.3

This research explored how the social-face sensitivity of users of major Airlines effects the factors governing airline choice, and empirically analyzed the impact of those factors on consumer satisfaction and their purchase intentions. This research was based on a questionnaire survey conducted among 200 domestic airline users, and the analysis results are as follows. First, consciousness of other people’s opinions under the category of social-face sensitivity exerted a notable influence on cabin service and additional services, while exerting an insignificant influence on flight service. Second, consciousness of formality under the category of social-face sensitivity was found to be a significant influence only on cabin service, while exerting a negligible influence on flight service and additional services. Third, consciousness of embarrassment under the category of social-face sensitivity had major influences on flight service, cabin service, and additional services. Fourth, among the factors governing airline choices, flight service and cabin service were verified to have a notable influence on consumer satisfaction. Fifth, consumer satisfaction was identified as the factor that exerts a positive influence on repurchase intentions. Based on these research findings, this paper proposes the direction for an effective service and marketing of domestic airlines.

VALUE-ADDED TAX·PRACTICE AND PROBLEMS

양지선 서울市立大學校 經商大學 稅務學科 2001 稅務學論集 Vol.14 No.2

항공사 객실승무원의 체면민감성이 직무스트레스, 직무만족 및 조직몰입에 미치는 영향 : FSC 항공사를 중심으로

양지인,김영택 한국관광진흥학회 2019 관광진흥연구 Vol.7 No.2

This study aims to investigate the effect of social face sensitivity on occupational stress, job satisfaction, and organizational commitment of cabin crew members employed in large Korean domestic airlines that operate in teams. This study suggests that cabin crew members experience high levels of occupational stress caused by the state of being conscious of managing their social face not only to passengers, but also to crew members and it is expected that the resulting occupational stress will affect their levels of job satisfaction and organizational commitment. In this study, I have set consciousness for others, consciousness of shame, and consciousness of formalities as the sub-factors of social face sensitivity and have surveyed cabin crew members employed in large domestic airlines from January 5th, 2019 to February 20th 2019. A total of 223 questionnaire responses were used for analysis. The analysis of this study demonstrates that the consciousness for others, the consciousness of shame, and the consciousness of formalities have a positive (+) effect on the levels of . Second, occupational stress has a negative (-) effect on the degree of job satisfaction. Third, occupational stress has a negative (-) effect on the organizational commitment of the crew members. Fourth, it was concluded that job satisfaction has a positive (+) effect on organizational commitment

대학생의 정서표현, 정서조절이 자기효능감, 취업스트레스에 미치는 영향 연구 : 항공서비스 관련 학과를 중심으로

양지인,이호현 한국관광진흥학회 2020 관광진흥연구 Vol.8 No.1

농촌어메니티 100선의 경관유형 분석

양지인,안득수 전북대학교 부설 휴양및경관계획연구소 2021 휴양및경관연구 (J East Asian Landscape Studies) Vol.15 No.2

본 연구는 농촌경관유형의 분류를 위한 새로운 분석의 틀을 설정하고 각 유형별 대표경관요소를 파악함으로써 농촌경관자원의 효율적 활용과 보존을 위한 기초자료를 제공하고자 실시하였다. 농촌경관유형 분석의 틀은 3개 대분류, 9개 중분류, 71개 경관요소로 세분류하였으며 이를 기준으로 5년 동안 농촌어메니티 100선에 선정된 500개의 농촌경관사진을 분석하였다. 대분류에서는 자연경관, 생활경관과 생산경관이 유사한 비율로 나타났으며 첫 해에 비하여 마지막 해에는 자연 경관이 감소하였고 생산경관은 약간 증가하였으며 생활경관은 상대적으로 대폭 증가하였다. 중분류에서는 자연경관은 수경관, 생산경관은 경작지경관, 생활경관은 역사문화경관이 대표적인 경관으로 인식되고 있다는 것을 알 수 있었다. 세분류에서 대표경관요소는 산림경관은 숲, 수경관은 하천, 지형경관은 기암괴석과 특이지형, 경작지경관은 논, 생산시설경관은 저수지, 주거경관 은 마을, 가로경관은 담장, 역사문화경관은 노거수였다. 조망거리를 분석하면 근경이 과반수 정도로 가장 많았고 중경, 원경 순이었으며 자연경관에서는 원경, 생산경관에서는 근경, 생활경관에서는 중경이 타 경관유형에 비해 비교적 높은 비중을 차지하였다. 계절별로는 여름이 가장 많았고 가을, 봄, 겨울 순으로 모든 경관유형에서 여름이 가장 높았다. This study was conducted to provide basic data regarding the efficient use and preservation of rural landscape resources by establishing a new analytical framework for the classification of rural landscape types and identifying representative landscape elements for each type. The framework of rural landscape type analysis was subdivided into 3 major classifications, 9 subclassifications, and 71 landscape elements. Based on this, 500 rural landscape photos selected for rural amenity 100 for 5 years were analyzed. In the major classification, natural, living, and production landscapes appeared in similar ratios. It was found that natural landscapes decreased, production landscapes increased slightly, and living landscapes increased significantly. In the natural landscape, the water landscape, in the production landscape, the cultivated landscape, and in the living landscape, the historical and cultural landscape were recognized as representative landscapes. Representative landscape elements are forests in forest landscapes, rivers in water landscapes, oddly-shaped rocks and stones and, unusual terrain in topographical landscapes, paddy fields in cultivated land landscapes, reservoirs in production facility landscapes, villages in residential landscapes, fences in street landscapes, and large old trees in historic and cultural landscapes. Analysis by viewing distance found, the close-range views to be the most common at about half, followed by mid-range views and distant-views. Of natural landscapes, distant views made up a relatively high proportion, whereas in production and living landscapes, close-range views and mid-range views, respectively, were relatively high proportion compared to other landscape types. By season, summer was the most common in all landscape types, followed by autumn, spring, and winter.

항공사 객실승무원의 완벽주의 성향이 심리적 소진, 직무열의 및 이직의도에 미치는 영향

양지인,김영택,Yang, Ji-In,Kim, Young taek 한국항공운항학회 2020 한국항공운항학회지 Vol.28 No.1

The purpose of this study is to identify the structural causal relationship among the psychological burnouts, job engagement and turnover intentions influenced by perfectionism of flight attendants to reestablish concepts by approaching their psychological difficulties and establish strategies for effective human resource management for airlines. The period of data collection was from August 1st to September 1st, 2019 by using online and offline surveys. A total of 208 answered surveys were used for analysis. The major results of this study showed that first, the perfectionism of flight attendants had an effect on psychological burn-outs, supporting Hypothesis 1. Second, the psychological burnout of flight attendants showed to have a negative (-) meaningful effect on their job engagement. Third, the psychological burnout of flight attendants showed to have a positive (+) meaningful effect on their turn-over intentions. Lastly, the job engagement of flight attendants had a negative (-) effect on their turnover intentions.

유성기음반에 수록된 사설시조의 양상

양지인 한국국악학회 2023 한국음악연구 Vol.74 No.-

This study is focused on the organic relationship that the literary change of the private song leads to the musical change and confirmed the characteristics of the actual Phonograph records. The Sijo has been steadily recorded since the early days of the Phonograph recordss, and among them 13 Sasulsijo albums were released. Singers who recorded the Sasulsijo can be classified into two groups, Choi, Il-won and Ko, Young-tae, male singers, and Park, Wol-jeong, Kim, Ok-hee, and Yoo, Nong-joo, based on their performance repertoire. Male singers who known as master singer of Hyangjesijo worked with Sasulsijo as their main repertoire. And female singers covered not only the Sijo, but also various genres such as Pansori and Seodo-sori. It can be said that this is related to their learning background. The theme of the editorial tone included in the Phonograph records was somewhat refined like the theme of the Pyeongsijo. And it showed a similar appearance to that of other popular singing genres at the time. In terms of editorial embroidery, they sang editorials of as few as 96 to 128 characters. Through this, it is possible to assume that the musically acceptable embroidery among the editorial tones was the sijo of around 130 characters. The melodies of the editorial tone recorded in the voiced record proceeded similarly. On the other hand, in the Baeja method, the aspects of male and female singers appear differently. In the case of male singers, the beat was arranged in consideration of literary character. Female singers sought musical diversity by focusing on the freedom of the editorial tone rather than literary character. However, due to the lack of samples, it is not possible to confirm whether the group that performed the sijo can be classified by gender only with this study, so further research should be conducted in the future.

항공사 객실승무원의 커뮤니케이션 유형이 승객과의 라포(Rapport) 및 관계의 질에 미치는 영향 : 라포의 매개효과를 중심으로

양지인,이호현 한국관광연구학회 2019 관광연구저널 Vol.33 No.11

인적서비스의 의존도가 높은 항공사의 경우 고객 지향적 사고방식의 고취를 위한 핵심방안으로 객실 승무원의 커뮤니케이션 능력의 중요성을 강조하며 다양한 노력들을 기울여왔다. 이러한 배경 하에, 항공사 객실 승무원의 커뮤니케이션 유형이 승객과의 라포 형성 및 관계의 질에 미치는 영향을 규명하고자 본 연구가 수행되었다. 본 연구의 표본은 최근 6개월 이내에 국제선 항공편을 이용한 여행객 250명을 대상으로 하였으며, 2019년 8월 20일부터 9월 10일까지 배부된 설문지 중 246명의 응답을 최종 분석에 사용하였다. 우선, 요인분석을 통하여 커뮤니케이션 유형을, 협력형, 전문형, 통제형으로 구별하였고, 이중 협력형과 전문형 유형들이 고객과의 라포 형성에 유의적 수준의 긍정적 영향을 미치고 있음이 발견되었으며, 통제형 유형의 커뮤니케이션은 부정적 영향을 미친다는 것이 밝혀졌다. 특히 협력형 커뮤니케이션이 가장 크게 영향을 미친다는 연구의 결과는 향후 항공사들이 잠재적인 승무원 요원들을 선발할 때 협력적 성격과 커뮤니케이션 능력을 갖춘 사람들을 대상으로 하여야 하고, 선발 후 교육훈련 과정에서도 이와 같은 부분을 유념해야 한다는 점을 시사하고 있다.

스트레스 대처를 위한 군부대 치유정원 기능공간의 중요도-성취도 분석 -병사와 간부 비교분석을 중심으로-

양지인,심재구,안득수 전북대학교 부설 휴양및경관계획연구소 2022 휴양및경관연구 (J East Asian Landscape Studies) Vol.16 No.1

The purpose of this study is to obtain basic data necessary to create a therapeutic garden in the military base for active coping with stress. The subjects of the study were a total of 638 people, including 296 soldiers and 342 executives, and the survey was conducted from February 21 to 25, 2022. Most of the soldiers spent their leisure around the dormitory, at the exercise facilities or its surroundings, and in the convenience store or its surroundings, and the main behaviors in the outdoor space were cell phone use, exercise, and rest. Most of the leisure time in the outdoor space on weekdays is less than 30 minutes, and the number of leisure time increased on weekends compared to weekdays. For the number of companions, most of them were used with 2-3 people or alone on both weekdays and weekends. The outdoor spaces that executives mainly use on weekdays were the walking trails or its surrounding areas and around the dormitory, and the ratio of walking and exercise was high, showing a significant difference from the usage behavior of soldiers. As for the time soldiers spend outdoors on weekdays, about 10 minutes was the highest, but for executives, about 30 minutes was relatively high. Executives are used by 2-3 people together, and the ratio of soldiers using it alone is relatively high. Regarding the importance of functional space when creating a healing garden for stress relief, the privacy space was the highest in the soldier group and the nature appreciation space was low, but the integrated functional space, walking space, and nature appreciation space were relatively high in the executive group. In terms of performance, the conversation/ communication space was the highest for the soldier group and the space for nature appreciation was the lowest, and for the executive group, the walking space was relatively high and the privacy space was the lowest. As a result of the importance-performance analysis, the ‘keep up the good work’ included the executive group's walking space, conversation/communication space, and integrated function space, and the ‘concentrate here’ included the soldier group's privacy space, the executive group's nature appreciation space, and privacy space. The ‘low priority’ included the soldier group's nature appreciation space, integrated function space, and walking space, and the ‘possible overkill’ included only the soldier group's conversation/communication space. 본 연구는 장병의 적극적인 스트레스 대처를 위해서 군부대에 치유정원을 조성하는데 필요한 기초자료를 얻기 위한 것이다. 연구대상은 병사 296명과 간부 342명 등 총 638명이며, 설문조사는 2022년 2월 21일부터 25일까지 실시하였다. 병사들의 경우, 대부분은 여가를 생활관 주변, 운동시설과 주변, 충성마트와 주변에서 보내며, 옥외공간에서의 주요 이용행태는 휴대폰 사용, 운동, 휴식 등이었다. 평일 옥외공간에서의 여가는 30분 이내가 대부분이며, 주말에는 평일에 비하여 늘어나는 양상을 보였다. 옥외공간 이용 시 동반자 수는 평일과 주말 모두 2~3명이나 혼자서 이용하는 비율이 대부분이었다. 간부의 경우, 평일 주 이용 옥외공간은 산책로와 주변, 생활관 주변이었고 이용행태는 산책, 운동의 비율이 높아 병사와 큰 차이를 보였으며, 평일 옥외공간 체류 시간은 병사들은 10분 정도가 가장 높았으나 간부들은 30분 정도가 상대적으로 높았다. 옥외공간 이용 시 동반자 수는 간부들은 2~3명, 병사들은 혼자서 이용하는 비율이 상대적으로 높았다. 스트레스 해소를 위한 치유정원을 조성할 경우 기능공간에 대한 중요도는 병사집단의 경우 프라이버시 공간이 가장 높았고 자연감상 공간이 낮았으나 간부집단은 통합기능 공간, 산책 공간, 자연감상 공간이 상대적으로 높았다. 성취도는 병사집단의 경우 대화/소통 공간이 가장 높았고 자연감상 공간이 가장 낮았으며, 간부집단의 경우 산책 공간이 상대적으로 높고 프라이버시 공간이 가장 낮았다. 중요도-성취도 분석결과, 지속유지 영역에는 간부집단의 산책 공간, 대화/소통 공간 및 통합기능 공간이 포함되었고 집중지향영역에는 병사집단의 프라이버시 공간과 간부집단의 자연감상 공간, 프라이버시 공간이 포함되었다. 낮은 우선순위 영역은 병사집단의 자연감상 공간, 통합기능 공간, 산책 공간 등이, 과잉영역은 병사집단의 대화/소통 공간만이 포함되었다.