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안관영(Kwan-Young Ahn) 한국산업경영시스템학회 2004 한국산업경영시스템학회지 Vol.27 No.1
With Zohar(1980)'s research on safety climate and industrial safety, occupational safety and health literatures begin to emphasize the influence of organizational context. Based on this research trend, this paper tried to review the relationship between individual/ organizational factors and occupational accidents. Based on the responses from 643 manufacturing workers, this paper reviewed the relationship between antecedents(safety knowledge, safety motivation, safety education, and safety precaution activity) and safety consequences(accident parts, accident number, resting days). The results of statistical analysis showed that many antecedents have significantly negative relationships with safety consequences
안관영(Kwan-Young Ahn) 한국산업경영시스템학회 2004 한국산업경영시스템학회지 Vol.27 No.1
As the family's revenue and the preference for the quality of life increase, outdoor food and meal industry is rapidly growing up in Korea. Thus employee's service quality is much more necessary in this industry. This paper reviews the relationship between the leadership and the service quality. Samples collected from restaurant employee were 571 cases and were analyzed to test the relationship between the leadership factors and the service quality factors. Statistical results showed that the leadership influences to the tangibility and the empathy among service quality factors more than to other factors. And the transformational leadership style is more effective than transactional leadership style
조직문화가 점진적 혁신에 미치는 효과 및 개인특성의 조절효과
안관영(Ahn, Kwan-Young),박경배(Park, Kyung-Bae) 한국인적자원관리학회 2009 인적자원관리연구 Vol.16 No.S
본 연구는 조직문화가 점진적혁신에 미치는 효과와 두 변수간의 관계에서 창의성과 A형성격의 조절효과를 검증하고자 하였다. 서비스업에 종사하는 접점종업원 306명으로부터 받은 설문을 바탕으로 실증분석하였다. 분석 결과 조직문화의 구성요소 중 친화적문화와 진취적문환는 프로세스혁신, 운영혁신, 서비스혁신 모두에 대하여 긍정적 영향을 미치는 것으로 나타났으며, 보존적문화와 합리적문화는 영향을 미치지 않거나 매우 미미한 영향을 미치는 것으로 나타났다. 조절효과에 대한 분석결과, 창의성의 경우는 보존적문화와 프로세스혁신의 관계, 그리고 진취적문화와 서비스혁신의 관계에서 부정적 영향을 미치는 것으로 나타났다. A형성격은 보존적문화와 운영혁신, 그리고 진취적문화, 합리적문화와 서비스혁신의 관계에서 긍정적 영향을 미치며, 친화적문화와 서비스혁신의 관계에서는 부정적 영향을 미치는 것으로 나타났다. While the importance of service is growing in service industry and also expanding beyond to other industrial sectors, many scholars are much interested in service innovation and incremental innovation. The purpose of this paper is to investigate the relationship between organizational culture and incremental innovation, and the moderating effect of personal characteristics in service firms. Data of 306 questionnaires were gathered from customer encountering employees of service business in Kangwon and Metropolitan area. The results of this study are as follows; First, it is analyzed that affiliative culture and progressive culture are positively related with process innovation, operation innovation, and customer-service innovation respectively, but maintainable culture and rational culture are very little related with them. Second, it appears that creativity affects partly on the relationship between organizational culture and incremental innovation, and also A-type personality affects especially on the relationship between organizational culture and customer-service innovation.