공공부문의 혁신행동과 성과: 혁신행동의 결정요인 분석 및 업무성과에 미치는 영향

박예종,윤창근 한국국정관리학회 2022 현대사회와 행정 Vol.32 No.3

In modern society, where uncertainty has increased due to COVID-19, innovation has become an important keyword. However, it is not easy to find innovative behavior in the public sector. According to the Public Employee Perception Survey, innovative behavior of Korean civil servants has decreased from 3.44 in 2019 (before COVID-19) to 3.33 in 2021 (after COVID-19). This study aims to examine the innovative behavior of civil servants, especially focusing on impacts of management factors (change management, performance management) and motivation factors (public service motivation, compensation) on innovative behavior. And also, this study analyzes mediation effects of innovative behavior in the causal relationships between management/motivation factors and work performance of civil servants. According to the analysis results, performance management, public service motivation, and compensation have direct and indirect effects. However, only the indirect effect was found to be significant for change management. In other words, at the organizational level, change management does not directly affect individual work performance, but change management activates innovative behavior and can indirectly affect individual work performance. These findings suggest that in order to improve individual performance, it is important to encourage individual innovative behavior as well as organizational management. COVID-19로 인해 불확실성이 더 커진 현대사회에서 혁신은 중요한 키워드로 자리매김하고 있다. 그러나 공무원 조직에서는 혁신적인 업무 수행보다는 기존의 업무와 관련한 규정에 얽매이는 경우가 많으며, 일선 현장에서 혁신이란 단어를 찾아보기란 쉽지 않다. 실제로 공직생활실태조사에서는 공무원의 혁신행동 평균이 COVID-19 이전 2018년(3.40)보다 최근 2020년(3.33) 수준이 더 낮은 것으로 나타났다(P-value= 0.006). 이에 본 연구는 공무원의 혁신행동에 대해 살펴보고자 한다. 구체적으로는, 혁신행동에 영향을 주는 관리적 요인(변화관리, 성과관리)과 동기적 요인(보상, 공직봉사동기)을 검증하였다. 혁신행동의 영향요인 이외에도 본 연구는 혁신행동과 업무성과 간의 관계를 분석하였다. 분석 결과에 따르면, 성과관리와 공직봉사동기, 그리고 보상은 직접효과와 함께 동시에 간접효과도 갖고 있었다. 그러나 변화관리는 간접효과만이 유의미한 것으로 드러났다. 즉, 조직의 관리적 차원에서 변화관리는 개인의 업무성과에 직접적 영향을 주지는 않지만, 변화관리가 혁신행동을 활성화시키고 이를 통해 개인의 업무성과에 간접적으로 영향을 줄 수 있다. 이러한 연구결과는 개인의 성과를 향상시키기 위해서는 조직적 차원의 관리 뿐만 아니라 개인의 혁신행동을 장려하는 것 역시 중요함을 시사한다.

공무원 역량과 시민참여가 정부신뢰에 미치는 영향: 행정서비스에 대한 국민들의 기대불일치를 중심으로

박예종 한국지방정부학회 2022 지방정부연구 Vol.26 No.2

In public administration, trust in government has been treated as a major research topic, and its importance has been variously proven. For example, it was found that the government's capacity is a key influencing factor on trust in the government. However, trust in the government has various aspects depending on the expectations of citizens. Therefore, this study first re-examines government trust and government capacity, which have been dealt with by previous studies. Second, the role of the ‘difference between expectations and satisfaction for public services’ in the relationship between government trust and competence is explored. For this purpose, this study analyzed using the theory of expectation-disconfirmation, which is being actively studied in consumer studies and business studies. As a result of the analysis, it was found that government competency has a positive effect on trust in the government, and specifically, public officials competency and citizen involvement were found to be important. In addition, the inconsistency of expectations was found to have a negative effect on government trust, and it was confirmed that the relationship between government competence and government trust was mediated. Therefore, while enhancing government capacity can play an important role in trusting the government, it suggests that it is important from a policy point of view to examine the degree of disconfirmation that the public has in public services in explaining this relationship more precisely. 그간 행정학에서 정부신뢰는 주요한 연구주제로 다루어져 왔고, 그 중요성도 다양하게 입증되어왔다. 대표적으로 정부의 역량은 정부신뢰에 대한 핵심적인 영향요인임이 드러났다. 그러나 정부신뢰는 시민들이 갖는 기대감에 따라 다양한 양상을 갖는다. 이에 본 연구는 먼저 기존의 선행연구들이 다룬 정부신뢰와 정부역량에 대해 재고찰한다. 둘째, 정부신뢰와 역량의 관계에서 ‘행정서비스에 대한 기대와 만족 간 차이’가 어떠한 역할을 하는지 탐색한다. 이를 위해 본 연구는 소비자학이나 경영학에서 활발히 연구되고 있는 기대불일치(Expectancy-disconfirmation) 이론을 활용하여 분석하였다. 분석결과, 정부역량은 정부신뢰에 긍정적인 영향을 미치는 것으로 나타났으며, 구체적으로는 공무원역량과 시민참여가 중요한 것으로 드러났다. 또한, 기대불일치는 정부신뢰에 부정적인 영향을 미치는 것으로 나타났으며, 정부역량과 정부신뢰의 관계를 매개하는 것을 확인하였다. 따라서 정부역량을 높이는 것이 정부신뢰에 중요한 역할을 할 수 있으나, 이 관계를 보다 정교하게 설명하는 데 있어서 국민이 행정서비스에 갖는 기대불일치 정도를 살펴보는 것이 정책적으로 중요함을 시사한다.

TOE 모형을 기반으로 한 데이터기반행정 수용성에 관한 연구: 중앙 및 지방정부 공무원 인식을 중심으로

박예종 한국행정학회 2023 한국행정학회 학술발표논문집 Vol.2023 No.3

공무원 이직의 세대별 영향요인 비교: 직무태도와 조직관성, 그리고 이직의도를 중심으로

박예종(朴睿種),오윤정(吳胤靜),윤창근(尹昶根) 한국지방정부학회 2023 지방정부연구 Vol.26 No.4

현재 우리나라의 공무원에 대한 선호는 점차 하락하고 있으며, 이직률은 높아지고 있다. 공직이 갖는 고용안정성에도 불구하고, 최근 입직한 신입 공무원의 이직률 증가는 조직 내 누적된 문제점이 대외적으로 표출되는 징후이며, 더 나아가 관료 조직의 위기 전초일 수 있다. 이에 본 연구는 공무원의 이직의도의 선행요인을 살피고자 한다. 우선, 기존 문헌을 고찰하고, 유력한 선행요인으로 제시되는 직무태도(직무만족, 직무스트레스)의 영향력을 검증하였다. 둘째, 최근 조직학에서 주목받는 조직관성 변수를 통해 관료제 특유의 위계적 구조가 이직에 미치는 영향을 분석하였다. 마지막으로, 선행요인과 이직의도 간 관계에서 세대별 차이가 있는지를 분석하였다. 연구 결과를 요약하면, 전체 응답자 대상의 분석모형에서는 직무태도와 조직관성 모두 유의한 영향을 갖는 것으로 나타났다. 그러나 기성세대(1980년 이전 출생) 대상의 분석 모형에서는 직무태도만 유의한 영향을 보이고 조직관성은 유의하지 않았다. MZ세대(1981년 이후 출생) 모형에서는 직무태도와 조직관성 모두 유의한 영향을 갖고 있을 뿐만 아니라, 기성세대 모형과 비교하여 직무태도가 이직의도에 미치는 영향력이 더 크게 나타났다. 이러한 결과는 두 세대의 이직의도의 원인이 상이하며, 특히 MZ세대 공무원들의 이직에 조직의 관성적 관행이 중요함을 시사한다. Currently, preference for public officials in Korea is gradually decreasing, but the turnover rate is increasing. Despite the job security of public office, the high turnover of newly hired and less experienced employees can cause serious problems both inside and outside a civil service organization. Therefore, this study aims to examine influential factors on turnover intention. First, based on the existing literature, the influence of public officials’ job attitudes (job satisfaction, job stress) on turnover intention is verified. Second, the role of organizational inertia, which has recently received attention, is explored. Finally, it is confirmed whether there is a difference between the MZ generation and the older generation in the relationship to turnover intention. As a result of the analysis, it is found that all major variables were significant in the analysis model based on all respondents. In the model based on the older generation, job satisfaction and job stress are found to have a significant effect. In the case of the MZ generation, the influence on job attitude is found to be higher than that of the older generation, and the influence of organizational inertia is also confirmed. These results suggest that the causes of turnover intentions of the two generations are different, and in particular, the inertial practices of the organization are important for MZ generation civil servants’ turnover.

기후위기에 대한 가치와 인식이 정책 순응에 미치는 영향에 관한 연구

오윤정,박예종,윤창근 (사)위기관리이론과실천 2023 Crisisonomy Vol.19 No.7

Public perception and behavior about the climate crisis are largely inconsistent. There is a high awareness of the dangers of the climate crisis, but at the same time, there is an optimistic attitude that science and technology and national policies can overcome the climate crisis. This study analyzed individual consciousness on policy compliance to the climate crisis. First, the more recognized the damage to a specific group caused by the climate crisis and the higher the awareness of global citizenship, the higher the individual's policy compliance. Second, the higher the benefits and costs related to the climate crisis, and the higher the knowledge related to the climate crisis, the higher the individual's policy compliance. This study analyzes value and perceptual factors that affect individual policy compliance. It contributes to establishing strategies to improve individual active attitudes and policy acceptance to overcome the climate crisis.

스마트시티의 이용 경험과 유용성이 지방정부 신뢰에 미치는 영향:고령층의 디지털 격차에 따른 분석을 중심으로

이혁규,박예종 한국지방정부학회 2023 지방정부연구 Vol.27 No.2

많은 지방정부에서 스마트시티에 대한 정책이 효과적으로 집행될 수 있도록 다양한 노력을 기울이고 있다. 정책적 난제들이 산발해 있는 현대 사회에서 지방정부에 대한 신뢰는 많은 노력들 중 가장 주요한 지표로 간주되고 있다. 본 연구는 지방정부 신뢰를 제고시키는 데 있어서 스마트시티 서비스에 대한 이용 경험과 유용성에 대한 인식이 주요 원인으로 작용할 것으로 가정하며, 이들의 구조적 관계를 규명하고자 한다. 더 나아가, 스마트시티는 정보통신기술을 기반으로 시민들에게 서비스를 제공하기 때문에 시민들 간의 디지털 격차를 고려하는 것이 중요하다. 따라서 디지털 격차에서 특히 소외계층으로 여겨지는 고령층을 구분하여 인과관계에 차이가 있는지 살피고자 한다. 분석 결과, 첫째, 스마트시티 이용 경험과 유용성이 지방정부 신뢰에 유의미한 정(+)의 영향을 미치는 것으로 나타났다. 둘째, 스마트시티 이용 경험과 지방정부 신뢰 사이에서 유용성은 매개효과를 보이는 것으로 나타났다. 마지막으로, 고령층을 기준으로 집단을 구분한 결과, 그 외 집단에 비해서 이용 경험은 유의미한 영향력을 보이지 못하며, 유용성은 그 효과가 작은 것으로 나타났다.

정부의 민첩성, 관리역량이 재난관리 정부성과 인식에 미치는 영향 - 코로나19 방역성과를 중심으로 -

송성우,박승규,박예종 (사)위기관리이론과실천 2023 Crisisonomy Vol.19 No.1

Governments strive to improve their performance by finding new creative ways. The purpose of this study empirically is to analyze the effect of agile government and managerial capacity on the performance of Korean government. Empirical results show that agile government possesses a positive statistical association with government performance. In particular, perceived flexibility, perceived speed, and perceived responsiveness of the government has a strong positive effect on perception of government performance. Managerial capacity has a positive impact on government performance as well. In particular, these results find that communication mediates the effect of agile government and managerial capacity on government performance. The finding of this research provides a good opportunity to identify the concepts of agile government and to explain the association with government performance during the pandemic.

Prognostic Predictability of American Joint Committee on Cancer 8th Staging System for Perihilar Cholangiocarcinoma: Limited Improvement Compared with the 7th Staging System

이종우,이재훈,박예종,이우형,권재우,송기병,황대욱,김송철 대한암학회 2020 Cancer Research and Treatment Vol.52 No.3

Purpose This study was conducted to evaluate the prognostic values of the 7th and 8th American Joint Committee on Cancer (AJCC) staging systems for patients with resected perihilar cholangiocarcinoma (PHCC). Materials and Methods A total of 348 patients who underwent major hepatectomy for PHCC between 2008 and 2015 were identified from a single center. Overall survival (OS) was estimated using the Kaplan-Meier method and compared across stage groups with the log-rank test. The concordance index was used to evaluate the prognostic predictability of the 8th AJCC staging system compared with that of the 7th. Results In the 8th edition, the stratification of each group of T classification improved compared to that in the 7th, as the survival rate of T4 decreased (T2, 31.2%; T3, 13.9%; T4, 15.1%; T1- T2, p=0.260; T2-T3, p=0.001; T3-T4, p=0.996). Both editions showed significant survival differences between each N category, except between N1 and N2 (p=0.063) in 7th edition. Differences of point estimates between the 8th and 7th T and N classification and overall stages were +0.028, +0.006, and +0.039, respectively (T, p=0.005; N, p=0.115; overall stage, p=0.005). In multivariable analysis, posthepatectomy liver failure, T category, N category, distant metastasis, histologic differentiation, intraoperative transfusion, and resection margin status were associated with OS. Conclusion The prognostic predictability of 8th AJCC staging for PHCC improved slightly, with statistical significance, compared to the 7th edition, but its overall performance is still unsatisfactory.

Adjuvant Chemotherapy for Resected Ampulla of Vater Carcinoma: Retrospective Analysis of 646 Patients

김좌훈,정재호,류백렬,김규표,장흥문,오동욱,송태준,이상수,서동완,이성구,김명환,박예종,권재우,황대욱,이재훈,이우형,김송철,유창훈,송기병 대한암학회 2021 Cancer Research and Treatment Vol.53 No.2

Purpose This study evaluated the efficacy of adjuvant chemotherapy (AC) in patients with resected ampulla of Vater (AoV) carcinoma.Materials and Methods Data from 646 patients who underwent surgical resection at Asan Medical Center between 2000 and 2017 were retrospectively reviewed.Results The median age of the patients was 62 years, and 54.2% were male. Patients were classified into AC group (n=165, 25.5%) and no AC group (n=481, 74.5%). With a median follow-up duration of 88 months, in patients with stage I, II, III, median recurrence-free survival (RFS) was not reached, 44 months, and 15 months, respectively, and the median overall survival (OS) were not reached, 88 months and 35 months, respectively. Despite no statistical significance, RFS and OS were better in stage II patients with AC than in those without AC (median RFS, 151 months vs. 38 months; p=0.156 and median OS, 153 months vs. 74 months; p=0.299). In multivariate analysis for RFS and OS, TNM stage, R1 resection status, presence of lymphovascular invasion, and perineural invasion remained significant factors, whereas AC (hazard ratio [HR], 0.74; 95% confidence interval [CI], 0.54 to 1.00; p=0.052) was marginally related with RFS. After propensity score matching in only stage II/III patients, RFS and OS with AC were numerically longer than those without AC (HR, 0.80; 95% CI, 0.60 to 1.06; p=0.116 and HR, 0.77; 95% CI, 0.56 to 1.06; p=0.111).Conclusion AC with fluoropyrimidine did not improve survival of patients with resected AoV carcinoma. However, multivariate analysis with prognostic factors showed a marginally significant survival benefit with AC.

Survival Benefit of Adjuvant Chemotherapy in Patients with Pancreatic Ductal Adenocarcinoma Who Underwent Surgery Following Neoadjuvant FOLFIRINOX

이소흔,황대욱,유창훈,김규표,강소라,정재호,오동욱,송태준,이상수,박도현,서동완,박진홍,송기병,이재훈,이우형,박예종,곽봉준,장흥문,류백열,김송철 대한암학회 2023 Cancer Research and Treatment Vol.55 No.3

Purpose The benefit of adjuvant chemotherapy following curative-intent surgery in pancreatic ductal adenocarcinoma (PDAC) patients who had received neoadjuvant FOLFIRINOX is unclear. This study aimed to assess the survival benefit of adjuvant chemotherapy in this patient population. Materials and Methods This retrospective study included 218 patients with localized non-metastatic PDAC who received neoadjuvant FOLFIRINOX and underwent curative-intent surgery (R0 or R1) between January 2017 and December 2020. The association of adjuvant chemotherapy with disease-free survival (DFS) and overall survival (OS) was evaluated in overall patients and in the propensity score matched (PSM) cohort. Subgroup analysis was conducted according to the pathology-proven lymph node status. Results Adjuvant chemotherapy was administered to 149 patients (68.3%). In the overall cohort, the adjuvant chemotherapy group had significantly improved DFS and OS compared to the observation group (DFS: median, 13.8 months [95% confidence interval (CI), 11.0 to 19.1] vs. 8.2 months [95% CI, 6.5 to 12.0]; p < 0.001; and OS: median, 38.0 months [95% CI, 32.2 to not assessable] vs. 25.7 months [95% CI, 18.3 to not assessable]; p=0.005). In the PSM cohort of 57 matched pairs of patients, DFS and OS were better in the adjuvant chemotherapy group than in the observation group (p < 0.001 and p=0.038, respectively). In the multivariate analysis, adjuvant chemotherapy was a significant favorable prognostic factor (vs. observation; DFS: hazard ratio [HR], 0.51 [95% CI, 0.36 to 0.71; p < 0.001]; OS: HR, 0.45 [95% CI, 0.29 to 0.71; p < 0.001]). Conclusion Among PDAC patients who underwent surgery following neoadjuvant FOLFIRINOX, adjuvant chemotherapy may be associated with improved survival. Randomized studies should be conducted to validate this finding.