프로젝트 과정품질이 프로젝트 성과에 미치는 영향 : 시스템통합 프로젝트를 중심으로

고덕성,박소현,김승철 한국IT서비스학회 2019 한국IT서비스학회지 Vol.18 No.2

These days, many companies use information systems as a basis for organizational management activities and as an important component of sustainable management. Thus, securing and operating a high-quality information system that can improve the efficiency of business processes is a large part of corporate competitiveness. In order to get such a critical information system, it is only possible to successfully carry out the project. Various attempts and studies have been undertaken to increase the success rate of the project. However, the reality is that the success rate is still not getting much better. In this study, the concept of quality of service, which has long been actively studied in marketing area, was applied as a new factor to enhance the project's success. In this study, project performance activities were defined as the act of providing services. A survey of 164 valid collection data was analyzed. The analysis used SPSS 23. Four process quality factors (customer participation, customer response, knowledge and skills, reliability) and 21 metrics were derived. Through this research, I hope to be the starting point of applying process quality concept as a new breakthrough to increase success rate of project.

아웃소싱을 통한 정보시스템 개발성과 향상방안

조동환(Dong Hwan Cho),이호근(Ho Geun Lee),이중정(Choong Cheong Lee) 한국경영과학회 2008 韓國經營科學會誌 Vol.33 No.1

Various stakeholders within and outside of the organization are involved and participate in the outsourced IS development. As their interests and goals are different conflict arises in the process of their interaction, and it is an important factor affecting outsourcing success. The study focuses on the conflict between client users and vendor, i.e. main conflict in the outsourcing project, and examines the relationship of conflict with project success, the antecedents of conflict, and investigates the effectiveness of conflict resolution facilitation. An integrated conceptual model is developed grounded on IS outsourcing, IS development, project management, and organizational behavior literature. Nine specific hypotheses on the conflict in outsourcing projects are proposed, and data collection and analysis are performed with 214 ISD outsourcing projects. Results indicated that the conflict between client users and vendor in outsourcing projects was found to have negative effects on project success. Main causes affecting conflict were examined, and relative influences of these causes were clarified. Recently internal IT personnel have been faced their role change with the increase of outsourcing, and the importance of their conflict resolution facilitation was highlighted.

IT아웃소싱 위험에 대한 고객과 공급업체와의 인식 차이

김경일 중소기업융합학회 2018 융합정보논문지 Vol.8 No.5

국내 중소기업에 있어서 21세기 이후 정보 기술(IT) 아웃소싱은 주요 비즈니스 사항으로 자리잡아왔다. 선행연구들은 성공적인 IT아웃소싱의 주요 요인으로서 주로 고객과 공급자 중 한쪽에 치우친 단일 관점에서 논의하여 왔다. 단일 관점은 대리이론에서 제기되는 바처럼 다른 한 쪽이 중요하게 다루는 위험가능성을 배제하는 논리가 된다. 본 연구는 quasi-Delphi방법론으로 고객과 공급자간의 위험에 대하여 잠재적으로 불일치될 수 있는 사항들을 파악하여 아웃소싱 효율성을 높일 수 있는 방안을 찾고자 하였다. 분석 결과, 불일치되는 위험사항은 첫째, 고객은 공급자의 프로젝트 몰입 부족을 그리고 잘못된 공급자선정기준과 프로세스로 나타났다. 두 번째 고객의 입장과는 달리 불분명한 요구사항 및 프로젝트활동에 대한 전문성 부족을 공급업자에게서 나타났다. 고객과 공급자가 프로젝트 위험관리를 협업적으로 인식하고 관리하는 방안에 대하여 결론을 제시한다. Researchers have suggested successful risk management as a key factor in successful IT outsourcing projects implementation. The documented investigations, however, have mainly addressed risk management only from a single perspective of either clients or IT vendors. This study explored the potential perception inconsistency regarding the risks between the client and the vendor for IT outsourcing projects by using a quasi-Delphi approach. The analysis results indicated some inconsistencies in the risks perceived by the two parties: (1) the clients regarded (a) lack of vendor commitment to the project and (b) poor vendor selection criteria and process as top critical risks but the vendors didn't; and (2) on the other hand, the vendors perceived (a) unclear requirements and (b) lack of experience and expertise with project activities as significant risks but the clients didn't. Insights into how the client and the vendor perceive risks may help both parties determine how to partner and manage project risks collaboratively to succeed in outsourcing.

IT 아웃소싱 프로젝트 위험관리 모형 개발에 관한 연구

장성봉,곽기영 한국경영정보학회 2010 한국경영정보학회 학술대회논문집 Vol.2010 No.1

IT outsourcing has been considered one of strategic alternatives for the purpose of rapidly responding to changing business environment and enhancing their competitiveness. Recognizing that IT outsourcing project has suffered from a high failure rate because of its inappropriate risk management, this study focuses on the development of risk management model for IT outsourcing project as a way to ease potential project risks. This study suggests that project environment risks are associated with project management risks, which in turn influences project performance. In conclusion, theoretical and practical implications of the study are discussed along with its limitations.

Research on Capability Assessment of IS Outsourcing Service Providers

Xinjun Li,Junyan Wang 보안공학연구지원센터 2015 International Journal of u- and e- Service, Scienc Vol.8 No.6

IS outsourcing services have developed into a major and continuously growing IS services business. Although there is a wealth of academic literature examining information systems (IS) outsourcing, there is little academic literature that addresses the current outsourcing problem that most firms facing, which is how to assess IS outsourcing service providers’ capability. Given multiattribute nature of IS outsourcing service providers’ capability assessment, this paper argues that thirteen capability criteria should be considered for assessments, and proposes the PROMETHEE as aids in assessing IS outsourcing service providers’ capability decisions, together with changing weights for a sensitivity analysis. It shows by means of an application that the presented method is very well suited as a tool for the IS outsourcing service providers’ capability assessment.

정보시스템 아웃소싱 개발에 따른 갈등 영향 요인

조동환(Dong-Hwan Cho),최훈(Hun Choi) 한국콘텐츠학회 2010 한국콘텐츠학회논문지 Vol.10 No.12

본 연구의 목적은 아웃소싱을 통한 정보시스템 개발에서 고객사와 벤더 간에 발생하는 갈등의 주요 원인을 규명하는 것이다. 정보시스템 아웃소싱과 시스템 개발, 갈등에 관한 선행연구를 기반으로 연구모형을 설정하였으며, 고객사-벤더 쌍으로 이루어진 프로젝트 팀 단위의 설문 214개를 대상으로 PASW 18.0 통계패키지를 이용하여 실증연구를 수행하였다. 다중회귀분석을 이용한 통계분석결과, 계약의 구체성, 요구사항 불변성, 목표간 일치, 고객사의 지식이 갈등을 감소시키는 것으로 나타났다. 본 연구결과는 아웃소싱 프로젝트의 성과 향상을 위한 다양한 시사점을 제공할 것이다. This study aims to investigate the major causes of conflict between clients and vendors in the outsourced IS development. A research model is established based on the prior research of IS outsourcing, system development and conflict. An empirical study was executed using 214 survey questionnaire of project teams composed of client and vendor with PASW 18.0. Research results using multiple regressions show that contract specificity, requirements certainty, objective alignment and client knowledge have negative effects on conflict. This research results will provide various implications for outsourcing project success.

진화적 프로토타이핑 기법을 이용한 사용자 요구분석 및 정보시스템 개발 프로젝트 2단계 외주 방식에 관한 연구

장영범 한국경영공학회 2008 한국경영공학회지 Vol.13 No.3

This paper makes comparative analysis of the prototyping technique and the traditional methodology through theoretical and empirical anaysis. This paper presents an tow-stage prototyping methodology as follows. The first stage consists of developing a prototyping to analyse customers needs. It is a crucial stage which will determine the success or failure of the system. The system analysis work is carried out by an outside company on time and material basis. This is a major departure from the current practice. The second stage, based on the result of the first stage, includes the development, test, operation, and maintenance of the system. An outside company and be secured from this stage under a fixed price contract. Therefore, it is possible to define customer needs to a satisfactory degree, and to improve the reliability of the product by dividing the development process into two parts under different pricing schemes.

Software Development Risk and Project Performance Measurement: Evidence in Korea

나관식,자오통리,김기윤,제임스심슨 Elsevier Science Inc. 2007 Journal of Systems and Software Vol.80 No.4