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항공교육서비스와 학생만족, 교육성과의 영향 관계에서 교육기관 유형의 조절 효과 연구
정영미 ( Young Mee Jung ),홍창식 ( Chang Shik Hong ) 한국항공경영학회 2015 한국항공경영학회지 Vol.13 No.2
본 연구는 항공교육서비스를 시행하고 있는 교육기관의 특성을 고려한 학생만족과 교육성과에 대한 체계적 접근이 필요한 것으로 판단하여 시도하였다. 특히 항공서비스의 중요성에 비하여 상대적으로 연구가 부족했던 항공교육서비스의 질적인 측면에서 효율적 방안을 제시하고자 하였다. 이론연구결과를 통하여 교육기관의 항공교육서비스, 학생만족, 교육성과에 대한 개념을 정립하였으며, 이를 토대로 항공교육서비스는 교수요인, 교육요인, 복지요인, 행정요인으로 구성하였으며, 학생만족은 교육적 요인과 환경적 요인으로 구성하였다. 또한 교육성과는 자아성취 요인과 충성도 요인으로 구성하였다. 본 연구에서는 항공교육서비스가 학생만족에 미치는 영향과 학생만족이 교육성과에 미치는 영향관계를 검증하였고, 이 영향관계에서 교육기관유형(전문대학과 대학교)이 조절효과를 갖는다는 것을 분석하였다. 따라서 항공서비스 교육기관들이 각각의 특성에 부합하는 교육서비스를 제공할 수 있도록 하는 기초자료로 활용될 수 있도록 하였다는 점에서 의의를 갖는다. 또한 항공서비스 전문인력을 양성하기 위해서는 항공사와 항공교육기관이 상호보완적 시스템을 갖추고 교육을 진행하여야 한다는 점도 중요한 시사점을 갖는다고 볼 수 있다. This study attempts to identify the necessity for a systematic approach to Collegian Satisfaction and Education Performance in Educational institutions where the Airline Education Service was conducted. Especially, the Airline Education Service whose studies are relatively insufficient when compared to the importance of Airline Service proposes efficient methods in the aspects of quality. From the results of theoretical study, the concepts of the Airline Education Service, Collegian Satisfaction and Education Performance in Educational institutions are established. Based on the fact, the Airline Education Service are comprised of professor variable, education curriculum variable, welfare system variable and administration variable. Collegian Satisfaction composes educational variable and environmental variable. For the last, It is Self-achievement and college loyalty that form Education Performance. This study verifies the effect of Airline Education Service on Collegian Satisfaction and furthermore proves Collegian Satisfaction in the relation of Education Performance. In this relation, the study recognizes that Educational institutions (colleges and universities) have a Moderating effect. Therefore, the founding has its significance as it can be applicable as a basic data which offers educational services in Educational institutions of Airlines Service. In order to train professional human resources, the airline systems must be complementary to that of Airline Educational institutions when proceeding an education which has major implication. The purpose of this study is to examine the influence protean career attitude on subjective career success with the mediating effect of career commitment. This study tries to investigate structural relationship of among the protean career, career commitment, and subjective career values of flight attendants. The survey data was collected from 210 flight attendants working at airlines in korea, and analyzed statistically by using SPSS 18.0 and AMOS 18.0. The results of this study are as follows. First, protean career attitude had a statically meaningful direct effect on career commitment. Second, Protean career attitude does not appear to have an effect on subjective career success directly. Third, career commitment has a positive effect on subjective career success. It also was proven that the higher career commitment was perceived, the higher career satisfaction and job ability was perceived. Finally, It was indicated that career commitment completely mediated the relationship between protean career and subjective career success. This means that career commitment plays an important role in mediating between protean career attitude and subjective career success. To better perceive the subjective career success of airline fight attendants, it appears that career commitment should be inspired to increase subjective career success. This means that airlines should be used to give continuous attention and support by providing opportunities to develop flight attendant``s careers, so they can continue their career commitment.