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      • KCI등재

        Influence of Organizational Support of Deluxe Hotels on Organizational Citizenship Behavior Mediating Effects of Job Satisfaction

        조우철,박재연 (사)한국조리학회 2019 한국조리학회지 Vol.25 No.9

        The purpose of this study is to suggest the practical implications for improving hotel citizens’ organizational behavior by analyzing whether the organizational support received from hotel company organizations indirectly affects organizational citizenship behavior through job satisfaction. For the study, the frequency, factor, reliability, and regression analysis were conducted using the SPSS 12.0 Version statistics program for 368 employees deluxe hotel employees in Seoul. As a result of hypothesis test, first, organizational support of deluxe hotel has positive effect on organizational citizenship behavior. The higher support of the hotel organization, the stronger the self-initiated organizational life of hoteliers. Second, organizational support of deluxe hotels has a positive effect on job satisfaction. Third, job satisfaction showed a partial mediating effect between organizational support and organizational citizenship behavior of deluxe hotels. This means that positive support at the organizational level has a positive effect on job satisfaction and organizational citizenship behavior of hoteliers. Practical implications for these findings suggest that hoteliers should have a positive perception of the interest, care, and welfare of hoteliers provided at the organization level in order to enhance their enthusiasm for the job they perform. It may suggest that they should appear as altruistic behavior beyond their job range.

      • KCI등재

        정보시스템의 실제 이용에 대한 연구: 모바일 서비스 시스템 품질을 중심으로

        조우철,김기민(Kimin Kim),양성병 한국경영정보학회 2014 Asia Pacific Journal of Information Systems Vol.24 No.4

        Information systems (IS) have become ubiquitous and changed every aspect of how people live their lives. While some IS have been successfully adopted and widely used, others have failed to be adopted and crowded out in spite of remarkable progress in technologies. Both the technology acceptance model (TAM) and the IS Success Model (ISSM), among many others, have contributed to explain the reasons of success as well as failure in IS adoption and usage. While the TAM suggests that intention to use and perceived usefulness lead to actual IS usage, the ISSM indicates that information quality, system quality, and service quality affect IS usage and user satisfaction. Upon literature review, however, we found a significant void in theoretical development and its applications that employ either of the two models, and we raise research questions. First of all, in spite of the causal relationship between intention to use and actual usage, in most previous studies, only intention to use was employed as a dependent variable without overt explaining its relationship with actual usage. Moreover, even in a few studies that employed actual IS usage as a dependent variable, the degree of actual usage was measured based on users’ perceptual responses to survey questionnaires. However, the measurement of actual usage based on survey responses might not be ‘actual’ usage in a strict sense that responders’ perception may be distorted due to their selective perceptions or stereotypes. By the same token, the degree of system quality that IS users perceive might not be ‘real’ quality as well. This study seeks to fill this void by measuring the variables of actual usage and system quality using ‘fact’ data such as system logs and specifications of users’ information and communications technology (ICT) devices. More specifically, we propose an integrated research model that bring together the TAM and the ISSM. The integrated model is composed of both the variables that are to be measured using fact as well as survey data. By employing the integrated model, we expect to reveal the difference between real and perceived degree of system quality, and to investigate the relationship between the perception-based measure of intention to use and the fact-based measure of actual usage. Furthermore, we also aim to add empirical findings on the general research question: what factors influence actual IS usage and how?In order to address the research question and to examine the research model, we selected a mobile campus application (MCA). We collected both fact data and survey data. For fact data, we retrieved them from the system logs such information as menu usage counts, user’s device performance, display size, and operating system revision version number. At the same time, we conducted a survey among university students who use an MCA, and collected 180 valid responses. A partial least square (PLS) method was employed to validate our research model. Among nine hypotheses developed, we found five were supported while four were not. In detail, the relationships between (1) perceived system quality and perceived usefulness, (2) perceived system quality and perceived intention to use, (3) perceived usefulness and perceived intention to use, (4) quality of device platform and actual IS usage, and (5) perceived intention to use and actual IS usage were found to be significant. In comparison, the relationships between (1) quality of device platform and perceived system quality, (2) quality of device platform and perceived usefulness, (3) quality of device platform and perceived intention to use, and (4) perceived system quality and actual IS usage were not significant. The results of the study reveal notable differences from those of previous studies. First, although perceived intention to use shows a positive effect on actual IS usage, its explanatory power is very weak (R2 = 0.064). Second, fact-based system quality (quality of user’...

      • 여성정책담당관제도의 활성화 방안

        조우철 한국인사행정학회 2004 한국인사행정학회보 Vol.3 No.1

        현재 행정자치부, 법무부, 보건복지부, 교육인적자원부, 농림부에 설치되어 있는 여성정책담당관제는 제한적인 기능수행에 그치고 있어 이에 대한 기능보완과 여성정책관련 주요정책부처로의 확산이 요구되고 있다. 여성정책담당관이 추가로 설치되어야 할 부처로는 성 평등 국가계획, 성 인지적인 통계, 젠더예산 등에 영향을 주는 국가기능을 담당하는 재정경제부와 기획예산처, 여성정책기본계획의 정책과제를 많이 소관하고 있어 여성정책과 연관이 깊은 문화관광부, 그리고 현대사회에서 여성의 역할과 참여가 중요시되는 정보화와 환경정책을 담당하고 있는 정보통신부와 환경부, 여성과학기술인력의 채용목표제와 지원육성을 담당하고 있는 과학기술부와 여성인력활용장기계획을 추진하고 있는 국방부 등이다. 이상의 7개 부처에 추가적으로 여성정책담당관실을 설치하고 그 기능도 법률안 사전심의, 정책에 대한 심사평가, 예산안에 대한 검토, 대외적 창구역할 등이 보강되어야 한다.

      • KCI등재
      • KCI등재

        호텔조리종사원에 대한 조직지원인식이 직무열의, 조직효과성에 미치는 영향

        조우철,박재연,윤진영 한국호텔리조트학회 2020 호텔리조트연구 Vol.19 No.3

        The purpose of this study is to verify the effect on the relationship among Organization Support, Organizational Effectiveness, and Job Engagement for hotel employees. SPSS 18.0 statistical package was used to conduct the frequency analysis, reliability analysis, validity analysis, correlation analysis. Mediated effect has been proved using a mediator regression analysis. Model with case of the 361 employees who work in Luxury hotels. First, Result show that Emotional and Instrumental Support which are sub-concepts of Organization Support has significant effect on Organizational Commitment and Job Satisfaction of Organizational Effectiveness. Second, Job Engagement of hotel employees has mediating effect between Organization Support and Organizational Effectiveness. Especially, Job Engagement has partial mediation effect between Organization Support and Job Satisfaction, and complete mediation between Organization Support and Organizational Commitment.

      • KCI등재

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