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      • KCI등재

        한국인 얼굴형태에 따른 원랭스 커트 연출에 대한 연구

        이옥현 ( Ok-hyun Lee ),진용미 ( Yong-mi Jin ) 한국미용예술경영학회 2010 미용예술경영연구 Vol.4 No.3

        The purpose of this study is analyzes the existing literature is classified people’s face five different type (oval shape face, round shape face, oblong shape face, square shape face and heart shape) and then finding best fit of one length cut from these five facial type. Using these five different face type from the literature then research about which type of face type have best fit of one length cut. Research results showed the egg type is the best fit of the one length cut. This studies can be add to the theory of a standardized therefore it will help new designers to studies easier. Also, this studies can help other designers by adding this studies can lead designers create more hair-styles.

      • KCI등재

        미용 기업의 웹사이트 구성요인이 고객 행동들 간에 미치는 영향에 관한 연구

        이옥현 ( Ok-hyun Lee ),진용미 ( Yong-mi Jin ) 한국미용예술경영학회 2010 미용예술경영연구 Vol.4 No.2

        This research aims not only to enhance the reliability of the results compared to the existing studies in Beauty Company’s Web Site, but also to find out the influences that website elements have on customer satisfaction, loyalty, re-visit intention and e-performance. The study on the website elements, customer satisfaction, loyalty, and re-visit intention were empirically tested. The results are as follows : First, website elements influence customer satisfaction. Second, customer satisfaction influence loyalty and re-visit intention. Last, loyalty influence re-visit intention. The research result to have proved the hypothesis by experiment is as the result of having analysed the Beauty Company’s Web Site elements influence relations on customer satisfaction, loyalty, and re-visit intention.

      • KCI등재

        미용실의 고객 불평행동이 종사원의 직무스트레스와 직무몰입에 미치는 영향

        이옥현(Ok Hyun Lee),오별(Byul Oh),진용미(Young Mi Jin) 한국디자인문화학회 2014 한국디자인문화학회지 Vol.20 No.1

        본 연구는 미용실서비스를 이용하는 고객의 불평행동에 따라 종사자의 직무스트레스와 직업몰입관계를 파악하고 어떠한 영향을 미치는지를 알아봄으로써, 이를 통해 미용실 종사자의 적절한 불평처리 스트레스 대처방안과 대응전략을 제시하는데 목적이 있다. 자료 수집은 서울.경기지역에 종사하는 미용사를 대상으로 최종 527부의 설문지를 SPSS 16,0을 이용하여 분석하였으며, 그 결과는 다음과 같다. 첫째, 조사대상의 인구통계학적 특성을 알아본 결과, 전문대 재학/졸업의 학력과 월 평균 100만원에 300만원 미만의 소득을 가진 20-30대 미혼 여성이었다. 둘째, 조사대상의 직업 관련 특성을 알아본 결과, 11명 이상이 근무하는 프랜차이즈 미용실에서 근무하는 디자이너(3년 이상)와 스텝들이었고, 근무시간은 8시간에서 12시간 미만, 월 휴일 수는 4회, 급여형태는 기본급보장+인센티브가 가장 많았다. 셋째, 고객 불평행동, 직무스트레스, 직무몰입의 차원을 알아본 결과, 고객 불평행동은 공적, 간접적, 행동적 불평행동의 3가지 요인, 직무스트레스는 외적, 내적 스트레스의 2가지 요인, 직무몰입은 내재적 동기, 직무만족의 2가지 요인으로 도출되었다. 넷째, 미용실의 고객 불평행동이 직무스트레스에 미치는 영향을 알아본 결과, 공적, 행동적, 간접적 불평행동 요인이 높아질수록 외적, 내적 스트레스 요인도 높아지는 정의 관계를 보였다. 다섯째, 미용실의 고객 불평행동이 직무몰입에 미치는 영향을 알아본 결과, 행동적 불평행동 요인이 높아질수록 내재적 동기 요인이 낮아지는 부의 관계를 보였고, 간접적 불평행동 요인이 높아질수록 직무만족 요인이 낮아지는 부의 관계를 보였다. 여섯째, 직무스트레스가 직무몰입에 미치는 영향을 알아본 결과, 외적 스트레스 요인이 높아질수록 내재적 동기 요인이 낮아지는 부의 관계를 보였다. 결론적으로, 미용실 내에서 일어나는 고객들의 불평행동 처리에 대한 대처방안과 미용실 종사자의 직무 스트레스를 줄이고 직무몰입에 도움이 될 수 있는 방안을 향상시켜야 할 것으로 사료된다. In this study, using a salon service behavior based on customer complaints Job stress and occupational commitment of employees to identify any relationship to find out by looking at impact, through the appropriate complaint handling salon workers coping strategies for ways to cope with purpose. Data Collection in Seoul and Gyeonggi area hairdresser who is engaged to the end of 527 questionnaires were analyzed using SPSS 16,0, and the results are as follows. First, the demographic characteristics of survey results to know this, Vocational school /graduate education and the average monthly income of less than 3,000,000 won to 1,000,000 won 20-30 with unmarried women. Second, the work-related properties were surveyed showed that more than 11 people working for a designer working in a hair salon franchise (over 3 years) and was a step in the working hours of less than 8 to 12 hours a month is 4 holiday times, guaranteed base salary+benefits form is the most common incentives. Third, customer complaint behavior, job stress, job involvement to know the dimensions of this result, customer complaints of public behavior, indirect, and behavioral factors of the three complaining behavior, job stress is external, internal stress two factors, job involvement is intrinsic motivation, job satisfaction was derived by two factors. Fourth, the salon`s customer complaint behavior is to examine the effects of job stress in this result, achievement, action, indirect action complaint higher external factors, internal factors also increase stress defined correlation. Fifth, the salon`s customer complaint behavior is to examine the effects of job involvement showed that behavioral factors, the higher the complaining behavior is lowered intrinsic motivation showed negative relationship, the higher the indirect complaints behavioral factors decreasing job satisfaction factors showed a negative relationship. Sixth, job stress is to examine the effects of job involvement showed that the higher the external stress factors, intrinsic motivation is lowered negative correlation. In conclusion, the salon complaining behavior occurring in the treatment of customers and salon professionals for countermeasures to reduce job stress on job involvement can be helpful, you need to improve methods considered.

      • KCI등재

        미용서비스 종사자의 웰니스가 주관적 행복감에 미치는 영향

        김유정 ( Yoo-jung Kim ),오별 ( Byul Oh ),이옥현 ( Ok-hyun Lee ),차우정 ( Woo-jeong Cha ),김선혜 ( Sun-hye Kim ),신현영 ( Hyun-young Shin ),진용미 ( Yong-mi Jin ) 한국미용예술경영학회 2013 미용예술경영연구 Vol.7 No.1

        The purpose of this study is to encourage right recognition and to suggest efficient methods that provide willingness and energy to life. To this end, the study empirically explored with workers in beauty service on how wellness affects subjective happiness. The study results are as follows. First, From demographical characteristic of subjects, unmarried women in their twenties and thirties who are current students or graduated from college or university were most. Second, From working form of subjects, workers with these conditions were most-daily working time of 8 hours to less than 10, over one year to less than three years career in franchise beauty salon, and designer with career over three years. Third, From influences of wellness on subjective happiness, in the achievement factor compared to others and positive satisfaction factor, there was negative relationship in internal attribution factor. In negative anxiety factor and helpless factor on aging, there were negative relationship in positive emotion factor, self-development and taking medicine instruction factor. In satisfaction factor in old age, there were negative relationship in control of food, service for society, and negative emotion factor but there was partially positive factor among wellness factors. In conclusion, it is suggested that for efficient management of human resources and service in high quality in beauty industry, wellness program considering physical fatigue, mental stress, and lack of leisure life for workers in beauty service is improved.

      • KCI등재

        미용종사자의 임파워먼트가 직무만족과 서비스품질에 미치는 영향

        오별 ( Byul Oh ),차우정 ( Woo-jeong Cha ),이옥현 ( Ok-hyun Lee ),진용미 ( Yong-mi Jin ) 한국미용예술경영학회 2012 미용예술경영연구 Vol.6 No.3

        In today’s fast-changing society, as peoples’ quality of lives are improving and their drive for beauty increasing, the beauty industry must continuously adapt to the environment of the business management according to the currents of the time. Hence, it is necessary for the beauty industry to have beauty professionals capable of providing quality service and to implement effective management of such workforce. Accordingly, this study defines the concept of empowerment, job satisfaction, and service quality of beauty professionals and aims to provide basic data necessary for workforce management of beauty professionals and the establishment of beauty marketing strategies through an empirical investigation on how empowerment influences job satisfaction and service quality. According to the results from investigating the effects of empowerment on interpersonal satisfaction, work satisfaction, role self-esteem, satisfaction for welfare level and salary level, capacity factor showed a positive effect on all job satisfaction factors, whereas motivation factor showed a positive effect on interpersonal satisfaction, work satisfaction, role self-esteem, satisfaction for welfare level and job environment, but a negative effect on salary level alone. Examining the effects of empowerment on receiving customers, providing information, facilitating service, and confidence in service, results indicated that both capacity and motivation factors have positive effects on all service quality factors. As for the effects of job satisfaction on service quality, study results showed that job satisfaction factors have a positive effect on service quality factors. In conclusion, in order to respond to the changing environment in the management of beauty industry and to satisfy the diverse needs of the customers, it is necessary to implement effective workforce management that will make quality service a reality and to have the beauty professionals make efforts to improve their work skills to heighten their motivation and capacity for their job.

      • KCI등재

        미용사의 이직요인 분석

        차우정 ( Woo-jeong Cha ),오별 ( Byul Oh ),이옥현 ( Ok-hyun Lee ),김선혜 ( Sun-hye Kim ),김유정 ( Yoo-jung Kim ),신현영 ( Hyun-young Shin ),진용미 ( Yong-mi Jin ) 한국미용예술경영학회 2013 미용예술경영연구 Vol.7 No.2

        This study, the factors in the hairdresser's turnover from various angles in several previous studies by analyzing the importance of turnover relief system is aimed to refocus. For the purposes of this study related to turnover leading papers, journal articles related to Internet search and were used as research data. Specific details of the study and Turnover Study on cosmetology, cosmetology Study on the turnover, turnover of hairdressers in previous studies analyzing the factors affecting, and the results are as follows. Wage and relationships that have the greatest impact on the turnover showed that the work environment and job content, promotion was also affecting turnover. With these results in turnover for the five factors that affect the current status of the understanding and exploring the best improvement was found to be urgent. The turnover rate relief and long-service hair salon hairdresser in the new talent recruitment and training is expected to decrease in the cost of job details about the elements, yet comprehensive follow-up studies are expected to be true.

      • KCI등재후보
      • 유머와 기쁨에 따른 뇌 활성화와 말초의 피부전기 반응

        석지아(Ji-A Suk),장은혜(Eun-Hye Jang),이옥현(Ok-Hyun Lee),영창(Young-Chang Lee),손진훈(Jin-Hun Sohn) 한국지능시스템학회 2005 한국지능시스템학회 학술발표 논문집 Vol.15 No.2

        본 연구에서는 뇌의 반응과 말초신경계의 변화를 통하여 유머와 기쁨의 긍정적인 정서의 구분이 가능한가를 밝히고자 하였다. fMRI와 말초신경계 반응 측정 실험 각각을 수행하는 동안, 유머와 기쁨 정서를 유발하는 동영상 자극(2분)이 제시되었고, 실험이 끝난 후 심리적인 평가도 함께 수행되었다. fMRI 실험은 boxcar design으로 한 session 내에 두 block으로 구성되었다. 말초신경계 반응 실험에서는 안정상태와 정서상태에서의 피부전기 반응을 측정하였다. fMRI 결과, 유머자극과 기쁨자극 제시 시 공통적으로 precentral cortex, temporal cortex, precuneus 가 활성화 되었고, 유머자극은 기쁨자극에 비하여 우측 middle temporal cortex, 우측 inferior frontal cortex, 좌측 middle frontal cortex 에서 큰 활성화를 보였다. 피부전기 반응(EDA) 문석 결과 두 정서 모두 안정상태에 비하여 유의하게 증가하였고, 유머자극은 기쁨자극에 비하여 피부전도수준(SCL)과 피부전도반응의 수(NSCR)에서 유의하게 증가하는 것으로 나타났다.

      • KCI등재후보

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