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        고객충성도 제고를 위한 기술서비스 전략 도출 : 철강산업 사례

        김선원(Sun-Won Kim),전채택(Chae-Taek Jeon),성홍(Sung-Hong Kim),진한(Jin-Han Kim) 韓國生産管理學會 2010 한국생산관리학회지 Vol.21 No.2

        철강 산업에서 최근 몇 년 동안 협상력이 공급자에서 구매자로 급속히 전환되고 있다. 이것은 기존 고객과의 관계를 강화하는 효과적 전략으로 사용될 수 있는 기술서비스가 중요한 성공의 도구가 되고 있음을 의미한다. 철강산업이 이러한 변화에 대응하는 최선의 방법은 전략적 수준에서 기술서비스 활동들의 우선순위를 평가하는 것에 있다. 본 연구는 기술서비스 활동과 고객 충성간의 인과관계를 평가하는 것을 다루고 있다. 이 관계를 검증하기 위해 기술서비스 활동들은 차별화 전략에 초점을 둔 사전서비스와 회복 전략에 초점을 둔 사후서비스로 분류되었다.또한 본 연구에서는 정준상관분석을 통해 개별 기술서비스 활동들의 우선순위를 제시하였으며, Portfolio-spray 분석을통해 기술서비스의 향상 방향을 논의하였다. 이러한 연구결과는 타 산업에도 유용한 시사점을 제공할 것으로 판단된다. In the steel industry, the last few years have shown that bargaining power have rapidly shifted from supplier to buyer. This means technical service, which can be used as a efficient strategy to lock-in existing customers, is an important success tool. To cope in the best way with this change, steel industries have to evaluate their priority of technical service activities to react, at a strategic decision level, to this change. In this paper we are concerned with the evaluation of causal relation between technical service activities and customer loyalty. In order to show the relationship, we classified the technical service activities as a before service(focused on recovery strategy) and after service(focused on differentiation strategy). Also, we propose a priority of each technical service activities through canonical correlation analysis and discuss an improvement of technical service using portfolio-spray analysis. We believe the results provide a useful implications to other industries.

      • KCI등재
      • KCI등재

        새만금 신간척지 토양의 염농도별 식생특성

        김선(Sun Kim),택겸(Taek-Kyum Kim),정재혁(Jae-Hyeok Jeong),양창휴(Chang-Hyu Yang),이장희(Jang-Hee Lee),최원영(Weon-Young Choi),영두(Young-Doo Kim),시주(Si-Ju Kim),성기영(Ki-Young Seong) 韓國雜草學會 2012 Weed&Turfgrass Science Vol.32 No.1

        간척지를 농업용지로 개발하는데 간척지에 자생하는 식생의 이용가능성에 관한 기초 자료를 얻고자 새만금 간척지 내 계화지구에서 식생군락에 따라 식물종을 분류하고 토양 화학성과의 관계를 분석한 결과는 다음과 같다. 담수면 토양을 기점으로 조사된 위치별 토양염농도는 담수면 인접부가 22.3dS m-1 로 가장 높았고 육지쪽으로 진행될수록 낮아져 해수면에서 2km이상 되는 지점에서는 1.1~3.44dS m-1를 나타냈다. 자생하는 식물은 6과 26종이 조사되었으며, 식물종별 발생빈도는 갯개미취, 비짜루국화가 61.5로 가장 높은 빈도를 나타냈고, 이어 갈대와 갯꾸러미풀이 53.8이었다. 식생의 발생은 토양 염농도 14dS m-1 지점에서 시작되었고 주로 명아주과 염생식물들인 퉁퉁마디, 나문재, 칠면초, 해홍나물 등이 나타났다. 이후 6.7dS m-1지점에서부터 화본과 식물인 갈대, 갯꾸러미풀 등이 나타났고, 5dS m-1 에서 사초과 식물이 나타났다. 3dS m-1이하에서는 비짜루국화, 갈대, 피, 갯잔디, 망초 등 중성식물들이 나타났다. 식생 종수는 염생식물과 중생식물이 동시에 나타나는 5dS m-1 지점에서 많았고, Biomass는 갈대가 우점한 식생구가 가장 많았으며, 다음으로는 갈대+자귀풀이 우점한 식생에서 많았다. 식생의 생장량은 토양 염농도와는 부의상관을 나타냈고, 유기물함량과는 정의상관을 나타냈으며, pH와 식생의 우점도간에는 부의 상관을 나타냈다. This study was conducted to survey vegetation changes and soil characteristics in Saemangeum new reclaimed tidal land. Soil salinity in border area to tidal land was 22.3 dS m-1 but showed 1.1~3.44 dS m-1 over the distance of 2 km from border line. The vascular plants in survey sites were recorded as total 26 taxa in 6 families. The frequency of species appearance of Aster tripolium, A. subulatus var. sandwicensis were highest by 61.5 and that of Phragmites communis, Puccinellia nipponica were 53.8. The almost vegetations occurred in the patch which range of soil salinity 14 dS m-1 were halophytes as Salicornia europaea, Suaeda asparagoides, S. japonica. As lowed soil salinity as 6.7 dS m-1, mixed vegetation of halophytes with P. communis, P. nipponica, Carex pumila were occurred. Dominant species in the range of 3.0 dS m-1 area were A. subulatus var. sandwicensis, P. communis, Echinochloa spp., Zoysia sinica and Conyza canadensis. Biomass production was the highest in the area of dominant vegetation with P. communis, and mixed zone with P. communis and Aeschynomene indica are followed. The correlation between vegetation biomass and soil salinity, soil pH and dominance index of vegetation were negative. But that of vegetation biomass and soil organic content were positive.

      • KCI등재

        항혈전스타킹과 간헐적공기압박기 적용이 중환자의 심부정맥혈전 발생 예방에 미치는 효과

        화순(Kim, Hwasoon),조옥민(Cho, Ok Min),지선(Kim, Ji Sun),장해옥(Jang, Hai Ok),여경(Kim, Yeo Kyeong),설희(Kim, Seol Hee),민효남(Min, Hyo Nam),곽경선(Kwak, Kyung Sun),홍기천(Hong, Kee Chun),장용(Kim, Jang Yong),정준호(Chung, 기본간호학회 2015 기본간호학회지 Vol.22 No.3

        Purpose: The purpose of this pilot study was to investigate the effects of mechanical interventions for deep vein thrombosis (DVT) prophylaxis in surgical intensive care unit (SICU) patients. Methods: The participants were assigned to the intermittent pneumatic compression (IPC) and graduated compression stocking (GCS) intervention. Patients who met the criteria were selected for comparison from our previous study. Data for 140 patients were included in the final analysis. Results: The mean age was 57.5 (±15.7) and 61.4 % were men. About forty-seven percent of the participants were 61 years or over. In the second duplex scan, 3, 2 and 1 critically ill patients developed deep vein thrombosis in the control, GCS, and IPC groups, respectively. Incidences of DVT were 6.0%, 5.0%, and 2.0% for the control, GCS, and IPC groups, respectively. This difference was not significant. Relative risks of no intervention were 3.0 and 1.2 compared with IPC and GCS application. There were no significantly different variables among the three groups before the intervention except for diagnosis on admission. Conclusion: Although it may difficult to conclude that mechanical prophylaxis effectively prevents DVT among SICU patients because there was no statistical significance in this study, but incidence rates among the three groups differed greatly. The findings reveal that further study should be conducted with larger samples and randomized controlled trial for SICU patients.

      • KCI등재

        국궁 궁사의 근력 편측성 평가

        창선(Chang-Sun Kim),박상진(Sang-Jin Park),지원(Gi-Won Kim),효진(Hyo-Jin Kim),지연(Ji-Yeon Kim) 한국생활환경학회 2017 한국생활환경학회지 Vol.24 No.3

        The characteristics of muscle strength in Korean traditional archers are still unknown. This study aims to evaluate of muscle strength laterality in Korean traditional archers. Twenty men were divided into two groups according to the presence or absence of Korean traditional archery experience; Korean traditional archer group(archer, n=10) and ordinary control group(ordinary, n=10). Maximal isometric muscle strengths of each joint were measured by Micro-FET2(Hoggan Health Industries, UT), as well as back muscle strength and grip strength. The back muscle strength in archer was significantly higher than that of ordinary(p<.05). Maximal isometric muscle strengths of each joint, excluding grip strength, elbow flexion and knee extension, were also significantly higher than that of ordinary(p<.05, p<.01, p<.001), respectively. Dominant muscle strengths of shoulder flexion, shoulder external rotation and wrist extension were significantly higher than those of non-dominant side in archers(p<.05), respectively. These results suggested that Korean traditional archery might promote total body muscle strength, especially induce the development of shoulders and wrists muscle strength in dominant side.

      • KCI등재

        해창<SUP>海窓</SUP> 송기식<SUP>宋基植</SUP>의 현실인식과 대응방략의 변화

        순석(Kim, Sun-seok) 한국국학진흥원 2020 국학연구 Vol.0 No.42

        송기식은 1878년 경북 안동에서 태어나 일제강점기를 살다가 1949년 세상을 떠난 유교개혁론자이며, 독립운동가이며, 교육자이다. 유교는 조선의 지배 이데올로기였던 까닭에 한말까지도 사회전반에 큰 영향력을 미치고 있었다. 그렇지만 문호개방 이후 밀려든 서구 문명 앞에서 유림의 대응 방략은 무력하기만 하였고, 유교는 구시대의 유물로 인식되어 개혁의 대상으로 인식되기도 하였다. 유교개혁론자들은 대부분 유교의 긍정적인 측면들을 이해하고 유교를 근본으로 삼고 서구 사상으로 그 단점을 보완하려 한 사람들이 많았다. 송기식 또한 그런 개혁론자 가운데 한 사람이었다. 송기식은 처음부터 유교개혁론자는 아니었고, 초기에는 위정척사계열의 유학자였다. 1895년 ‘명성황후 시해사건’을 규탄하는 의병이 일어났을 때 19세의 나이로 의병장 김도화 아래서 서기로 종군하였다. 이후 김흥락과 사제의 인연을 맺고, 퇴계 학맥의 주류를 계승한 그는 평생 두 가지 과제를 해결하고자 노력하였다. 그 하나는 상실된 국권을 회복하는 것이었고, 다른 하나는 세력을 상실하였던 유교를 부흥하는 일이었다. 송기식은 1895년 의병에 참가한 다음 1909년 이상룡이 대한협회안동지 회장이 되자 애국계몽운동에 나섰다. 이 무렵 송기식은 이상룡과 긴밀한 협의 끝에 봉양서숙을 설립하여 교육사업에 투신하게 된다. 그가 이렇듯 위정척사파에서 애국계몽운동가로 전환하게 된 계기는 서구 사상을 소개한 민주주의와 자유주의, 시민사상이 담긴 책들을 섭렵하였고, 이상룡의 권유가 큰 역할을 하였다. 그는 1919년 3.1운동이 발발하였다는 소식을 접하고 안동의 협동학교‧동화학교‧보문의숙‧봉양서숙 등의 학생들을 규합하여 만세 시위에 앞장섰다. 그 결과 그는 현장에서 체포되어 안동 옥사에 투옥되었고, 이후 대구 감옥으로 이감되어 있다가 다시 경성 감옥으로 옮겨졌다. 1920년 영친왕의 가례를 맞아 석방된 그는 출옥한 이듬해 유교혁신에 관한 생각들을 정리하여 『유교유신론』을 발간하였다. 1932년 송기식은 경성유교회 안순환으로부터 녹동서원 명교강습소 교수직으로 위촉받아 유교의 종교화운동에 참여하게 된다. 본고는 송기식이 어떤 계기를 통하여 사상적 전환이 일어났으며, 그것이 어떤 행동양식의 변화로 이어졌는지에 대한 연구이다. Song Ki-sik was born in Andong, Gyeongsangbuk-do in 1878, lived under the Japanese Colonial period and passed away after liberation. He was an independence activist and educator. Since Confucianism was the dominant ideology of Joseon, it had a great influence on society as a whole. Nevertheless, in the face of Western civilization, which was pushed out after the opening of the door, Confucian Scholar countermeasures were helpless, and Confucianism was recognized as a relic of the old days and the object of reform. Many Confucian reformers tried to understand the positive aspects of Confucianism, make Confucianism the basis, and try to make up for the shortcomings with Western ideas. Song Ki-sik was one of those reformists. Song Ki-sik was not a Confucian reformer from the beginning, but was a Conservative Confucian scholar. In 1895, at the age of 19, he joined the army under Kim Do-hwa. Since then, Kim Heung-Rak has a relationship with teacher and discipleship. Song Ki-shik, who succeeded the mainstream of Toegye, tried to solve two problems. One was to restore lost sovereignty, and the other was to revive Confucianism, which at that time lost power. Song Ki-sik participated in Voluntary army in 1895, and then in 1909, when Lee Sang-ryong became the chairman of Andong branch the Korean Association, he started the Patriot Enlightenment Movement. Around this time, Song Ki-sik established Bongyang Seosuk after close consultation with Lee Sang-ryong and started his business in education. The reason for his transition from Conservative Confucian scholar to patriotic enlightenment activists was through books on democracy, liberalism and civil ideology that introduced Western ideas, and Lee Sang-ryong’s invitation played a big role. When he heard of the outbreak of the March 1st Movement in 1919, he led students of Hyupdong schools, Donghwa School, Bomun Uisuk, and Bongyang Seosuk. As a result, he was arrested at the scene and imprisoned in Andong"s prison, then moved to Daegu jail and then moved back to Gyeongsung jail. In 1920, he was released on the rite of King Young Chin. The following year, he wrote Confucianism Reformed Theory and summarized his thoughts on Confucian innovation. In 1932, Song Ki-sik was appointed as a professor at Nokdongseowon Myeonggyo Campus by Ahn Sun-hwan from Kyungsung Confucian Church to participate in the Confucian religious movement. This thesis is a study on how the ideological transformation of Song Ki-sik led to the change of behavior and the change of behavior afterward.

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        유방암 수술 환자의 추후관리를 위한 베하스[BeHaS] 프로그램이 자아존중감, 피로와 불안에 미치는 영향

        종임(Kim Jong Im),민효숙(Min Hyo Suk),박선영(Park Sun Young),김선애(Kim Sun Ae),전영숙(Jun Young Suk),임정선(Lim Joung Sun),소현(Kim So Hyun),장일성(Chang Eil Sung) 기본간호학회 2009 기본간호학회지 Vol.16 No.3

        Purpose: The purpose of the study was to identify effects of the BeHaS program on self esteem, fatigue and anxiety in postoperative care patients with breast cancer who had surgery with, chemotherapy, radiotherapy, with or without current hormone therapy. Methods: This study was a 2-group quasi-experimental research study with a pre and post test design. Fifty-four patients with breast cancer were assigned to the experimental (n=29) or control group (n=25). The BeHaS program which strengthens self esteem through support over a 90-minute period, consists of theme activity (30 minutes), education (15 minutes), group support (15 minutes) and exercise (30 minutes). The experimental group participated in the program once a week for 10 weeks, but the control group was not involved. Data were gathered from October to December, 2008 using a questionnaire with measures of self esteem, fatigue and anxiety. Data were analyzed using t-test with SPSS Win 12.0 to identify differences between the groups. Results: Self esteem was significantly increased (p= .001) and fatigue significantly decreased (p= .013) in the experimental group. But there was no significant difference in anxiety (p= .868). Conclusion: These results suggest that the BeHaS program for patients with breast cancer had beneficial effects on self esteem and fatigue.

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