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호텔종사원의 감정노동에 따른 감정부조화가 소진 및 이직의도에 미치는 영향
안대희(Hee-Dae Ahn),박종철(Jong-Chul Park) 한국콘텐츠학회 2009 한국콘텐츠학회논문지 Vol.9 No.9
본 연구는 호텔기업의 고객접점 부서인 영업 종사원들을 대상으로 호텔상품을 제공하면서 갖게 되는 개인적 성향에 따른 감정노동에 의한 감정부조화의 원인을 파악하고, 감정부조화에 의한 종사원의 소진 및 이직의도간의 관계를 규명하여 살펴보고, 서비스 마케팅차원 및 호텔관리자에게 이에 따른 전략적 시사점을 제공하고자 한다. 이러한 목적을 달성하기 위해 서울지역 특급호텔 종사원들을 대상으로 현장 설문조사를 실시하여 400매를 배부하여 351매를 실증분석에 사용하였다. 그 결과를 살펴보면 다음과 같다. 첫째, 감정노동에서 표면행위(surface acting), 심층행위(deep acting), 감정일탈(emotional deviance)이 높으면 높을수록 감정부조화가 높아지는 것으로 나타났다. 반면 자발적 행위(expression of naturally felt emotions)가 높으면 높을수록 감정부조화가 낮아지는 것으로 나타났다. 둘째, 감정부조화가 높으면 높을수록 소진(burnout)이 높아지는 것으로 나타났다. 셋째, 감정부조화가 높으면 높을수록 이직의도(turnover intention)가 높아지는 것으로 나타났다. This paper is 1) to find out what make cause in the emotional labor and emotional dissonance on hotel employee, 2) to investigate relationship between burnout and turnover intention on the personal character, 3) finally to suggest strategical implications for hotel management decision-maker. The questionnaires are distributed 400 on hotel employees, then used for data analysis 351. The results are as followed. First, the higher surface acting, deep acting, and emotional deviance in the emotional labor, the higher emotional dissonance. But the higher expression of natural emotions, it was showed lowly in the emotional dissonance. Second, the higher emotional dissonance, it was revealed highly burnout and turnover intention.
호텔企業의 變革的 리더십이 信賴 및 組織冷笑主義에 미치는 影響
安大熙(Ahn, Dae-Hee),全貞兒(Jeon, Jeong-A) 청운대학교 관광산업연구소 2008 관광산업연구 Vol.2 No.1
The purpose of this study is to find the effect of transformational leadership, organizational trust, organizational cynicism through the empirical approach by searching various mutual relations. It is focused on providing a theoretical basis and strategic alternative ideas in the hotel organization. For the study, research data were collected from 430 in the hotel organization. Each variable is measured by Likert's 5-point scale. The data were analyzed by frequency analysis, descriptive analysis, exploratory factor analysis, reliability test, correlation analysis, and structure equation model analysis. The major finding and implication can be summarized as follows: First, as an empirical analysis result, charisma, intellectual stimulation, and individualized consideration of transformational leadership have a significant negative effect on organizational cynicism. Secondly, organizational trust moderated relation between charisma, individualized consideration of transformational leadership and organizational cynicism. Finally, organizational trust has a significant negative relation with organizational cynicism.
호텔종사원의 교육훈련과 경력개발이 직무만족 및 조직몰입에 미치는 영향
안대희 ( Dae Hee Ahn ),박종철 ( Jong Chul Park ) 한국호텔ㆍ리조트ㆍ카지노산학학회 2008 호텔리조트연구 Vol.7 No.2
This study intends to examine impact of educational training and career development on the job satisfaction and organizational commitment as a method of human resource development for hotel employee. There are main results in this research for the case of deluxe hotel in Seoul given below; First, educational training and career development influenced job satisfaction. Second, career development did not significantly influence organizational commitment. Third, job satisfaction significantly influenced organizational commitment. The results of this study would give suggestions and implications for managerial strategy set-up for the hotel management.
축제의 체험요소에 따른 방문객 만족이 고객충성도에 미치는 영향
안대희 ( Dae Hee Ahn ),임미라 ( Mi Ra Lim ),우성근 ( Sung Keun Woo ) 한국호텔리조트학회(구 한국호텔리조트카지노산학학회) 2012 호텔리조트연구 Vol.11 No.2
This study aims to comprehend the influence of festival experiential elements on festival visitors` satisfaction and customer loyalty. Also, this study tries to suggest implications for festival planning, operating, and marketing through the findings. In order to examine its influence, the survey was performed in Danyang-gun, Chungcheongbuk-do, the 15th Ondal Cultural Festival visitors in the festival period, 7-9 of July, 2011 and only 320 positive samples out of 350 were used, The main study results as follows, First, deviance, playfulness, immersion and placeness of festival experiential elements were statistically significant in affective festival visitors`` satisfaction, Second, festival visitors`` satisfaction was significant in customer loyalty Finally, this study suggests festival marketers should plan and execute to intensify playfulness and placeness of festival experiential elements.
국외관광객의 스트레스가 만족 및 재구매 의도에 미치는 영향
안대희(Ahn, Dae-hee),유도재(Yoo, Do-jae) 한국문화관광학회 2005 문화관광연구 Vol.7 No.2
This study aims to examine effects of stress on the relationship beween satisfaction and buying intention. A method of this study was survey research,. The subjects were 150 outbound traveler. According to the result of this study. There were significant relationships between expected stress and perceived stress. There were significant relationships between stress and satisfaction. There were significant relationships between expected stress and rebuying intention. The result of this study will be helpful for the tourism industries which gave needs to establish the marketing strategies.
구조물 변형에 따른 침목플로팅궤도(STEDEF)의 거동특성 연구
안대희 ( Ahn Dae-hee ),정지승 ( Chung Jee-seung ),최정열 ( Choi Jung-youl ) 한국구조물진단유지관리공학회 2021 한국구조물진단유지관리공학회 학술발표대회 논문집 Vol.25 No.1
본 연구는 노반의 변형이 지하철 박스구조물 내에 부설된 침목플로팅궤도의 거동에 미치는 영향을 해석적으로 분석하고자 한다. 또한 노반 변형으로 인한 침목플로팅궤도-노반 상호작용 메커니즘을 분석하고자 한다. 모델링 구성은 상호작용 분석을 위해 레일부터 콘크리트 도상까지 정밀 3차원으로 모델링하였다. 본 연구에서는 레일과 도상의 상대변위량 분석을 통해 침목플로팅궤도-노반 상호작용 메커니즘을 입증하였다. 노반 변형에 의한 침목의 회전이 침목과 도상의 접촉조건 분석을 통해 콘크리트 도상 인장균열 및 전단파괴 유발 가능성을 분석하였다.