정서노동과 직무탈진 및 직무열의 관계: 정서지능의 조절효과

신강현,한영석,김완석,김원형 한국산업및조직심리학회 2008 한국심리학회지 산업 및 조직 Vol.21 No.3

본 연구는 정서노동(표면행위, 내면행위)이 직무탈진(소진, 냉소)과 직무열의 (직업 효능감, 활력, 현신, 몰입)에 미치는 영향을 개인적 자원(정서지능)이 조절하는가를 알아보기 위해 백화점 종업원 189명을 대상으로 연구를 진행하였다. 정서노동 전략 중 표면행위는 직무탈진을 내면행위는 직무열의를 예측하는데 각각이 독특한 (unique) 선행변수임이 밝혀졌다. 정서지능은 정서노동 전략 중 단지 내면행위만을 예측하는데 유용하였다. 조절변수 효과 검증에서는 정서지능이 내면행위와 직무열의와의 관계에서 조절변수 역할을 함이 밝혀졌다. 그러나 직무열의와는 달리 직무탈진에서는 예상과는 달리 정서지능의 조절효과는 나타나지 않았다. 이는 정서지능이 정서노동의 전략과 부정적인 결과 사이에 완충작용을 하는 것이 아니라, 정서노동 전략 중 긍정적인 차원인 내면행위와 긍정적인 결과사이에 촉진작용을 하는 것임을 의미한다. 마지막으로 본 연구의 제한점과 향후 연구의 제안점을 제시하였다.

일반직 종사자를 위한 직무 소직 척도(MBI-GS)에 대한 타당화 연구

신강현 한국산업및조직심리학회 2003 한국심리학회지 산업 및 조직 Vol.16 No.3

This research extended the findings on job burnout to a South Korean sample. To identify the validity of MBI-GS, various antecedents and consequences of job burnout were investigated using 556 South Korean employees. All materials were translated into Korean and construct variables had similar measurement characteristics and structures to U.S samples. As is true in the U.S., the three-factor model of job burnout has sustained, and demands (work overload, role ambiguity) were found to be positively related to job burnout levels which were, in turn, related to lower levels of job satisfaction and stronger intentions to leave the job. In the case of resources (supervisor and coworker support), the opposite direction was found. 본 연구의 목적은 일반직 종사자의 직무 소진 정도를 측정하는데 가장 널리 사용되는 MBI-GS에 대한 한국 표본에 대한 타당화에 있다. 본 연구에 들어가기 전에, 모든 문항들은 역번역 기법을 사용해서 언어 차이에서 오는 의미상의 차이를 최소화 시켰다. 본 연구에서는 556명의 일반직 종사자를 대상으로 설문을 수집하여, 요인구조에 대한 확인과 기존의 연구에서 밝혀진 선행 변수들과 결과 변수들 간의 관계를 살펴보았다. 분석결과, 미국의 경우와 마찬가지로 3요인 모델이 지지되었으며, 이들 직무 소진은 기존의 연구에서 밝혀진 것과 일치되게, 직무 부담들 (직무 과부하, 역할 모호성)과는 정적으로 관련되고, 직무 자원들 (상사/동료 지원)과는 부적으로 관련됨이 밝혀졌다.

직무관여와 조직몰입의 관계: 상사-부하 교환관계(LMX)의 질, 조직지원인식의 조절효과

신강현,김완석,김경일 사회과학연구소 2016 사회과학연구 Vol.40 No.2

航空社 Self-Service Technology 持續使用 意圖에 관한 硏究

申剛鉉 청운대학교 관광산업연구소 2013 관광산업연구 Vol.7 No.2

Advances in technologies have allowed service providers to incorporate various technologies into the delivery of their service. These technologies have been implemented in the service encounter for the customer to use by many airlines recently. This study aims to address types of SST in airline industry and to examine the characteristics of airline SST and personal characteristics that affect consumer attitudes, customer value and continued use. The characteristics of airline SST were classified into usefulness, control, cost/time saving and personal characteristics were consisted of innovation and self-efficiency. Findings from the empirical test as follows. First, continued use of airlines ’ SST is achieved when the customer finds the SST cost/time saving, controllable, useful. Second, self-efficiency has positive influence on customer value and attitude while innovation was not statistically significant on customer value. Third, customer attitude toward airline SST and customer value have positive influence on continued use.

크루즈 선상 이벤트의 참가동기가 지각된 가치와 행동의도에 미치는 영향

신강현 한국해양관광학회 2023 해양관광학연구 Vol.16 No.4

This study aims to identify what motivation factors and how participants participate in the cruise event, identify the perceived value factors and then determine how the motivation factors and perceived value affect the intention to revisit and recommend. The specific contents and methods for achieving the purpose of the study are as follows. First, through literature research, the concepts of motivation, perceived value, and behavioral intention of cruise tourism participants to regarding participation in onboard events were defined, and the components to measure them were set. Second, through prior research, research models and hypotheses are established, and the influence relationship between variables were verified. Third, based on empirical analysis, we tried to determine the motivation of Korean cruise tourists to participate in onboard events, identify the perceived value accordingly, and find out how it affects behavioral intentions. In testing for our hypothesis, we employed frequency analysis, factor analysis, and regression analysis. Our results show that the motivations of cruise event participants positively impacted on perceived value and behavior intention. The perceived values by maritime festival participants also positively impacted on behavior intention. Importantly, the perceived values came between participative motivations and the tourism behavior intentions that is, intention to revisit and intention to recommend. Conclusively, the higher the perceived value of Cruise Event participants, the more impact on the tourism behavior intentions. The development of effective tools for high perceived value of Cruise Event participants would have great implementative meaning to cruise event planners.

호텔 종사원이 지각하는 사회책임경영(CSRM)이 호텔 이미지와 조직 몰입에 미치는 영향 - 서울 소재 5성 관광호텔 종사원을 중심으로 -

신강현 한국해양관광학회 2022 해양관광학연구 Vol.15 No.1

The consumption pattern of customers, which was formerly rational-centered, has also evolved into value consumption that appreciates activities that fulfill their social responsibility obligations. This shift is due to growing interests in changes of environment and market, and consumption values. Hotel enterprises are also aware of the importance of social responsibility activities to create new customers. The purpose of this study is to analyze how social responsibility management, which is a non-financial element, affects hotel image and employee organizational commitment. The research results are as follows. First, as a result of analyzing the correlation between the hotel’s social responsibility management and the hotel’s image, it was found that the hotel’s social responsibility management had a positive effect on the hotel’s image. Second, as a result of analyzing the influence between the hotel’s image and the hotel employee's organizational commitment, it was found that the hotel’s image influences the hotel employee's organizational commitment. Third, as a result of analyzing the impact between social responsibility management and hotel employees' organizational commitment, it was found that employees' direct participation in the hotel’s social responsibility management had a positive effect on improving their organizational commitment. This study provides the following strategic implications. First, a company's CSRM should consider the features of its target customers. Second, when implementing various CSRM tactics, a segmentation strategy should be used to promote potential consumers. These potential customers who are enticed by CSRM will not only aid sales increase but will also provide an effective breakthrough in human resource management. -

중국인이 지각하는 외국인관광 도시 민박업 이미지, 지각된 품질, 지각된 가치 및 태도 간의 관계에 대한 연구

신강현 관광경영학회 2017 관광경영연구 Vol.75 No.-

This study tried to define the characteristic of Home stay targeting foreigners, which have sharply risen among alternative accomodations, and to research how the pre-perceived image and quality influence attitudes and consumer value toward Home stay. Highlighting alternative accomodations itself is significant that former studies mainly focused on hotels. Foreign tourists desire memorable experience family-intimacy and the local culture with the host through the stay which they can hardly get from hotel or other accommodations. The implications of the study are as follows : First, the pre-image of the Home stay does affect tourists’ perception on quality and value of the accommodations. Between the images, intimacy maintains bigger portion. Second, systematical supplementation is required for enhancing safety management level, which is the most important element of perceived quality. Considering 'Home stay insurance' may be a meaningful option. Third, perceived service quality affects perceived values and attitudes. Therefore, the 'diplomatic' host may be required. As a result, the main objective of this study is to provide a new marketing perspective that can be used to reinforce customer service, and to suggest effective ways on increasing the effectiveness of the proposed Home stay. In this study, only Chinese tourists were focused, and difference among various types of accomodations(e. g. guest house, youth hostel) were not considered.

호텔·여행사의 예약거래 개선방안에 관한 연구 : 인바운드 업무를 중심으로 Focused on the Inbound Business

신강현 관광품질시스템학회 2001 관광품질시스템연구 Vol.7 No.1-2

The purpose of this study is focused on contributing to increase the foreign tourist and the pursuit of profits as the new strategies, and improving the these, and to develop the high value-added industry by finding the problems of the reservation between the hotel and the travel agent. The structure of this study is follows : Chapterl. Introduction, Chapter2. The theoretical background of the reservation, Chapter3. A situation of the reservation between the hotel and the travel agent, Chapter4. Problem and strategy, Chapter5 Conclusion, The limitation of this study is to not deeply research the individual part and not go into details selecting only the deluxe hotels in Seoul, especially little lack to verify the reservation of the customers and commercial company, in the future, following study to solve these limitations is expected. Finally, desire eagerly the results of this study are helpful to the tourism management in Korea.

모바일 호텔 애플리케이션 서비스 품질이 만족도와 이용의도에 미치는 영향

신강현 남서울대학교 2015 남서울대학교 논문집 Vol.21 No.1-2

학습과 전이동기에 대한 훈련전/중 변인의 역할:사전훈련동기, 강사기질, 업무관련 유용성을 중심으로

신강현,오인수 한국산업및조직심리학회 2004 한국심리학회지 산업 및 조직 Vol.17 No.2

본 연구의 주요목적은 훈련전 변인으로 사전훈련동기, 훈련중 변인로 업무관련 유용성과 강사자질, 그리고 훈련후 변인(준거)으로서 학습과 전이동기가 시계열적 및 구조방정식 모형에서 어떠한 관계를 갖는지를 규명하는 것이었다. 재무관련 훈련 프로그램에 참가한 다양한 직급의 사무직 사원 252명을 대상으로 LISREL 8.30을 통해 이러한 관계성을 검증한 결과, 사전훈련동기가 업무관련 유용성에 정적인 영향(.37)을 미쳤고, 업무관련 유용성(.89), 강사자질(.33) 및 사전훈련동기(.19)는 순서대로 학습에 정적인 영향을 미쳤다. 또한 학습이 전이동기에 정적인 영향(.70)을 미쳤다. 하지만 가설과는 달리 업무관련 유용성은 전이동기에 직접적인 영향을 미치지는 못했고, 단지 학습을 매개로하여 전이동기에 간접적인 영향을 미치는 것으로 나타났다. 특히, 훈련프로그램에 대한 반응의 측정치인 업무관련 유용성과 강사자질이 학습에 모두 중요한 역할을 하는 것으로 나타났다. 이는 기존의 Alliger와 Janak(1989)의 통합분석에서 밝혀진 반응-학습간의 약한 상관(r=.07)은 반응을 단지 즐거움과 전반적 만족도에 의존하여 반응을 측정해온 관행 때문인 것으로 추론할 수 있다. 이는 훈련효과 평가시 반응을 준거로 사용할 때, 업무관련 유용성이나 강사자질을 측정해야 한다는 시사점을 준다. 이러한 결과와 관련하여 훈련효과 측정가 관련한 개선방향이 제시되었으며, 더불어 본 연구의 제한점과 미래 연구방향이 논의되었다.