기억할만한 관광경험(MTE) 측정척도 기반의 관광지만족도 및 충성도 연구

윤유식(Yoon, Yooshik),유현경(Yoo, Hana Hyunkyung),김미성(Kim, Miseong),송래헌(Song, Raeheun) 한국전시산업융합연구원 2017 한국과학예술융합학회 Vol.28 No.-

본 연구는 관광객이 관광지를 방문한 후 기억할만한 관광경험이 어떤 것이 있으며, 그에 따른 관광지 만족도 및 충성도를 분석하고자 실증분석을 실시하였다. 연구방법 및 연구내용, 그 결과는 다음과 같다. 선행연구(Chandralal & Valenzuela, 2015)에서 제시한 기억할만한 관광경험(Memorable Tourism Experience: MTE) 측정척도를 활용하였으며, 현지 가이드에 대한 경험, 예상하지 못한 즐거운 경험, 지역전통 고유문화 경험, 개인자아 발견 경험, 여행 동반자 유대강화 경험, 독특하고 이국적인 경험, 정서적 경험, 지역주민 환대경험, 개인 관심 여행 충족 경험요인 등 9개의 요인이 도출되었다. 기억할만한 관광경험은 관광지만족도 및 충성도에 유의한 영향을 미치는 것으로 나타났다. 그러나 기억할만한 관광 경험 중 지역주민 환대 경험은 관광지만족도와 충성도에 아무런 영향관계가 없는 것으로 분석되었다. 본 연구의 결과는 기억할만한 관광경험에 대한 중요성을 시사할 수 있으며, 관광객들에게 다양한 경험을 기획하고 제공할 수 있을 것이다. This study aims to investigate the relations between the components of memorable tourism experience(MTE) and satisfaction, as well as loyalty. Research method and results of this study are as follows. Using the advance research of memorable tourism experience theory, the measurement scales were developed for the survey. Data were collected from the major cities in Dajeon, Korea between Jun. 1~Jul, 10, 2016. Of the 295 surveys collected, the researchers retained 274 usable responses. Data were used to examine the relations among characteristics of memorable tourism experience, satisfaction, and loyalty. The results indicated that the components of memorable tourism experience comprise nine factors. Moreover, part of the factors revealed to have significant positive effects on the satisfaction and loyalty. The results of this study provide implications for determining how tourism operators should prioritize their business resources in developing tourism programs.

컨벤션 모바일 어플리케이션 특성에 따른 이용만족도 및 충성도 연구

최해용(Hai-long Cui),윤유식(Yooshik Yoon),원원(Yuan Yuan) 한국콘텐츠학회 2015 한국콘텐츠학회논문지 Vol.15 No.4

본 연구는 최근에 스마트폰을 활용한 모바일 정보탐색 및 활용정도가 급격히 증가함에 이를 이용한 소비자들의 행동특성 활용가치에 대한 연구가 중요하다고 강조되고 있으며 많은 연구가 진행되어왔다. 이에 컨벤션산업에서의 모바일을 활용한 정보제공이 점차 늘어나고 있으며, 특히 모바일 어플리케이션을 활용한 컨텐츠 제공이 점차 늘어나고 있으며 이에 따라 컨벤션 참가객들의 정보수집 및 획득 특성에 변화가 나타나고 있다. 따라서 본 연구에서는 컨벤션 모바일 어플리케이션 특성에 따른 이용만족도 및 충성도와의 관계를 분석하였고 모바일 어플리케이션 특성 중 이용편리성, 정보성, 편재성, 오락성 등이 영향을 주는 것으로 파악되었다. 따라서 컨벤션 모바일 어플리케이션에 대한 활용정도 및 고객품질 증진을 위하는 것이 결과적으로 컨벤션 개최 성과도 영향을 주고 있음에 따라 컨벤션 모바일 어플리케이션에 대한 관리에 신중할 필요가 있다고 본다. This study was to explore the relationships between convention mobile applications, and convention participants satisfaction and loyalty. Recently mobile applications by using smart-phone have been utilized to provide relevant information and contents, Similarly, convention industry utilize mobile application to provide convention program, speakers, and other information and contents, However, only few research has been conducted to investigate convention mobile application characteristics and benefits. This study provides the results of convention mobile application characteristics and its impacts on participants satisfaction and loyalty. Among convention mobile application characteristics, conveniency and information are important factors to enhance convention participants satisfaction and loyalty. More discussion and implication is provided in the conclusion section.

이단계 군집분석에 의한 농촌관광 편의시설 유형별 소비자 선호 결정요인

박덕병(Park Duk-Byeong),윤유식(Yooshik Yoon),이민수(Minsoo Lee) 한국마케팅과학회 2007 마케팅과학연구 Vol.17 No.3

  본 연구에서는 농촌관광 방문객에게 제공되는 편의시설을 유형화하고 어떤 특징을 가진 방문객이 어떤 편의시설을 선호하는지를 규명하기 위한 방법과 그 분석결과를 제시하였다. 이를 위하여 우선 2단계 군집분석법을 사용하여 농촌관광 편의시설을 유형화하였다. 그 다음으로 군집분석에 사용되는 변인이 범주형 변인이 있을 경우 전통적인 군집분석 방법을 적용할 수 없기 때문에 2단계 군집분석을 하였다. 본 연구는 2단계 군집분석법이 범주형 변인으로 측정된 농촌관광의 편의시설을 유형화하는 데 매우 유용하다는 것을 보여 주고 있다. 다중로짓 모형을 사용하여 특정 편의시설 유형을 선호할 확률에 영향을 미치는 농촌관광 방문자의 사회인구학적 특성과 여행특성을 규명하였다. 즉, 다중로짓 모형을 통해 참조항(일반농가형)으로 설정된 편의시설 유형에 비해 특정 편의시설을 선호할 확률에 영향을 미치는 소비자의 특성을 규명할 수 있다는 것이 본 연구의 특징이다.   1. Purpose<BR>  Rural tourism is made by individuals with different characteristics, needs and wants. It is important to have information on the characteristics and preferences of the consumers of the different types of existing rural accommodations. The study aims to identify the determinants of consumer preference by type of accommodations.<BR>  2. Methodology<BR>  2.1 Sample<BR>  Data were collected from 1000 people by telephone survey with three-stage stratified random sampling in seven metropolitan areas in Korea. Respondents were chosen by sampling internal on telephone book published in 2000. We surveyed from four to ten-thirty o"clock afternoon so as to systematic sampling considering respondents" life cycle.<BR>  2.2 Two-step cluster Analysis<BR>  Our study is accomplished through the use of a two-step cluster method to classify the accommodation in a reduced number of groups, so that each group constitutes a type. This method had been suggested as appropriate in clustering large data sets with mixed attributes. The method is based on a distance measure that enables data with both continuous and categorical attributes to be clustered. This is derived from a probabilistic model in which the distance between two clusters in equivalent to the decrease in log-likelihood function as a result of merging.<BR>  2.3 Multinomial Logit Analysis<BR>  The estimation of a Multinomial Logit model determines the characteristics of tourist who is most likely to opt for each type of accommodation. The Multinomial Logit model constitutes an appropriate framework to explore and explain choice process where the choice set consists of more than two alternatives. Due to its ease and quick estimation of parameters, the Multinomial Logit model has been used for many empirical studies of choice in tourism.<BR>  3. Findings<BR>  The auto-clustering algorithm indicated that a five-cluster solution was the best model, because it minimized the BIC value and the change in them between adjacent numbers of clusters.<BR>  The accommodation establishments can be classified into five types: Traditional House, Typical Farmhouse, Farmstay House for Group Tour, Log Cabin for Family, and Log Cabin for Individuals.<BR>  Group 1 (Traditional House) includes mainly the large accommodation establishments, i.e. those with Ondoll style room providing meals and one shower room on family tourist, of original construction style house. Group 2 (Typical Farmhouse) encompasses accommodation establishments of Ondoll rooms and each bathroom providing meals. It includes, in other words, the tourist accommodations known as "rural houses." Group 3 (Farmstay House for Group) has accommodation establishments of Ondoll rooms not providing meals and self cooking facilities, large room size over five persons. Group 4 (Log Cabin for Family) includes mainly the popular accommodation establishments, i.e. those with Ondoll style room with one shower room on family tourist, of western styled log house. While the accommodations in this group are not defined as regards type of construction, the group does include all the original Korean style construction. Finally, group 5 (Log Cabin for Individuals)includes those accommodations that are bedroom western styled wooden house with each bathroom.<BR>  First Multinomial Logit model is estimated including all the explicative variables considered and taking accommodation group 2 as base alternative. The results show that the variables and the estimated values of the parameters for the model giving the probability of each of the five different types of accommodation available in rural tourism village in Korea, according to the socio-economic and trip related characteristics of the individuals. An initial observation of the analysis reveals that none of variables income, the number of

문화마케팅이 관광지 브랜드 자산 및 브랜드 태도에 미치는 영향

엄문연(WenYan Yan),윤유식(Yooshik Yoon),강화(Hua Jiang) 한국관광연구학회 2017 관광연구저널 Vol.31 No.8

문화관광지 선택속성에 대한 세분시장별 여행만족도에 관한 연구

장양례(Yanglae Jang),윤유식(Yooshik Yoon),박노현(No-Hyeun Park) 대한지리학회 2008 대한지리학회지 Vol.43 No.6

본 연구의 목적은 문화목적지 선택속성 추출과 집단별 시장세분화를 통해 문화목적지 선택속성과 여행만족도와의 영향관계 및 차이를 비교하는 것이다. 본 조사를 위한 설문은 기존 문헌연구와 데이터를 기초로 하여 개발되었으며, 설문조사는 부여와 공주지역을 중심으로 실시하였다. 연구결과에서는 문화목적지 선택속성이 6개로 추출되었으며, 군집분석에서는 3개의 그룹으로 세분화되었다. 다중회귀분석에서는 3개의 세분화된 집단과 여행 만족간의 관계를 알아보고자 Fisher’s Z 값을 이용하였으며, 결과는 다음과 같다. 첫째, 문화 목적지 선택속성은 여행 만족도에 영향을 주는 요인으로 밝혀졌으며, 선택속성요인은 3개의 시장으로 세분화되었다. 둘째, 문화목적지 선택속성으로 세분화된 3개의 그룹은 여행 만족도에 영향을 주는 것으로 조사되었다. 따라서 세분화된 그룹 간 문화목적지 선택속성의 선택이 다르게 분석되었으며, 이와 관련한 문화관광을 하는 관광객들을 위한 상품과 서비스를 차별화할 수 있는 마케팅적 정책과 방법을 강구하여야 할 것으로 보여진다. This study was to investigate if there were any significant relationships between cultural destination selection attributes and travel satisfaction according to segmented groups of cultural destination attributes. Survey questionnaire was developed based on the previous study and data were collected from on site survey, which was one of the famous cultural tourism destination in Korea such as Booyoe and Kongjoo. Six dimensions of cultural destination attributes were identified from factor analysis and three different segmented groups were determined from cluster analysis. Then, Multiple regression analysis conducted with six destination attributes as independent variables and one travel satisfaction as dependent variable, while Fisher’s Z score for three segmented groups were considered as moderator’s variable. The results showed that cultural destination attribute affected respondents’ level of travel satisfaction and there was differences among segmented groups in terms of their affecting factors to the travel satisfaction. These findings suggested that there were different segmented groups of cultural destination selection attributes and each group pursued different cultral travel products and services.

해시태그를 활용한 관광지 정보탐색요인이 관광지 공감 및 관광객 행동의도에 미치는 영향

추민수 ( Minsu Chu ),김미성 ( Miseong Kim ),윤유식 ( Yooshik Yoon ) 관광경영학회 2021 관광경영연구 Vol.101 No.-

In 2020, SNS is becoming an indispensable platform of the current era, with 80.1% of Korean PC and mobile users using SNS. Major SNS such as Facebook, Instagram, and Twitter are actively sharing information about their topics using hashtags. The hashtag function of SNS is expected to become a notable marketing platform in the tourism industry, including government agencies and companies related to tourism, and as the number of users of SNS increases, there is a lack of prior research using hashtags in the tourism industry. Therefore, this study wanted to identify the connection between the information Searching factors of Tourism Destinaton and the empathy of tourism Destination using hashtags and behavioral intention of Tourists according to the process. For this study, a total of 463 tourists who used hashtags to search tourist information were surveyed and based on the survey results, the research results based on various analyses were derived. The study found that the 'convenient factors', 'pleasure factors' and 'economic factors' of tourist information exploration factors using hashtags have a significant influence on the sensitivity (+) of tourists' behavior. This study can be expected to create empirical evidence for tourism-related companies and government agencies' development of marketing tools and local tourism policies by eliciting academic implications for research related to hashtags as potential tourists' in the future.

MICE도시 브랜드 가치추구 세분화에 따른 협력지지도 차이 연구

한희정(Han, Hee-jung),윤영혜(Yoon, Yeong-Hye),윤유식(Yoon, Yooshik) 한국관광레저학회 2021 관광레저연구 Vol.33 No.7

가상여행의 체험속성이 여행 가치 인식 및 방문의도에 미치는 영향 연구

정현서 ( Jeong Hyunseo ),주연우 ( Joo Yeonwoo ),윤유식 ( Yoon Yooshik ) (사)한국마이스관광학회 2021 MICE관광연구 Vol.21 No.4

With the current pandemic like COVID-19, the tourism industry is facing the challenge of how to survive during the time. In this study, the experience economy theory is utilized to investigate the virtual tour attributes. This study will suggest strategies to invigorate the intention to visit tourist destination through the virtual tour. This study was conducted using an online questionnaire and found that Pine & Gilmore’s experience economy theory appropriate. Choice attributes of Virtual Tour had a positive effect on perceived travel value and perceived travel value also had a positive effect on intention to visit tourist destination. This study is expected to be used as empirical data that helps establish practical strategies.

MICE분야 취업장벽과 사회적 지지에 관한 연구

김미성 ( Miseong Kim ),윤영혜 ( Yeonghye Yoon ),김서경 ( Seokyung Kim ),윤유식 ( Yooshik Yoon ) 관광경영학회 2018 관광경영연구 Vol.82 No.-

This study aimed to reveal the dimension of employment barrier and the effect of the employment barrier and social support, as a correspondence variable of employment barrier, to career decision-making self-efficacy and employment preparation behaviors. Through on&offline survey of MICE job seekers, 241 valid responses were collected. The result of analysis showed that lack of employment information and low self-understanding have negative effects on career decision-making self-efficacy and low self-understanding, and low competences for employment have negative effects on employment preparation behavior. The study also proved that only emotional support and appraisal support among the social supports have positive effects on career decision-making self-efficacy and employment preparation behavior. In addition, this research affirmed the results of previous studies by confirming the positive relation between career decision-making self-efficacy and employment preparation behavior. Based on the results, this study presents academic and practical implications for improving MICE job market. These will contribute to lower the perceived level of employment barriers by job seekers who are looking for the entry into the MICE field, and enhance their employment preparation behavior as well. The findings of this paper also could provide empirical basement for policy formation.

방한 외래관광객 도시관광콘텐츠 만족도 세분시장에 따른 관광성과 및 행동의도 차이 연구

엄문연(Wenyan Yan),이재희(JaeHee Lee),김미성(Miseong Kim),윤유식(Yooshik Yoon) 한국콘텐츠학회 2017 한국콘텐츠학회논문지 Vol.17 No.3

최근 외래 관광객이 증가하는 추세에 한국을 방문하는 관광객들의 욕구를 충족시키고자 다양한 콘텐츠 등을 개발하고 있으며, 이러한 콘텐츠 들은 도시 관광에 있어 중요한 역할을 수행하고 있다. 관광콘텐츠 등이 관광지의 스토리텔링이외에도 관광시설, 위락, 숙박, 쇼핑 등 관광객들이 이용하는 모든 자원에 포함되고 있고 이를 경험하고 즐기는 관광활동에 대한 만족도가 중요하며 더욱 다양한 콘텐츠 개발이 필요하다고 본다. 이에 본 연구는 방한 외래 관광객을 대상으로 도시 관광에 있어서 콘텐츠만족도를 중심으로 군집분석을 통한 시장세분화를 실시하여 각 세분시장별 관광성과 및 추후행동의도에 대한 차이분석을 실시하였다. 분석결과 도시 관광콘텐츠 만족별 세분시장은 ‘약간만족 집단’, ‘약간불만족 집단’, ‘대체적만족 집단’, ‘매우만족 집단’으로 4개 군집으로 분류되었다. 세분화된 도시 관광 콘텐츠만족집단에 대한 인구통계학적 특성 및 행동특성을 나타내는 변수들인 국적, 관광의사결정과정 및 관광유형이 있는 것으로 나타났다. 또한 도시 관광 콘텐츠만족집단에 대한 세분시장별 관광성과와 행동의도도 차이가 있는 것으로 나타났다. 이러한 연구결과는 외국인 관광객을 대상으로 문화관광지의 핵심경쟁력인 콘텐츠만족 세분시장별 특성을 파악하고 연구결과를 바탕으로 활성화방안 제시를 하였다. 이를 통하여 문화관광지로 경쟁력을 확보하는 이론적 기초를 제공하는데 의의가 있다. Foreign tourists who are visiting Korea urban tourism destination have been continuedly growing and more various tourism products and service are requested to fit those foreign tourists’ needs and wants. Accordingly, tourism contents and its satisfaction in urban tourism destination have been developing to provide more valuable products and service to tourists. This study was conducted to segment foreign tourists based on 4 different tourism urban destination contents, including destination facility contents, leisure entertainment contents, shopping contents, accommodation contents. Cluster analysis provided four different groups based on the mean score of urban tourism destination contents. MANOVA was conducted to identify whether ot not there are differences among the segmented groups in terms of travel performances and destination loyalty, Chi-square analysis were also conducted to see if there are differences among the segmented groups based on demographic informations. Theoretical and practical implication were discussed in the conclusion section. The results of this study would be helpful for tourism products planners and developers.