IPA를 활용한 스크린야구 서비스품질 개선방안

신석민,박성한 한국스포츠학회 2017 한국스포츠학회지 Vol.15 No.2

본 연구에서는 스크린야구를 이용하는 고객들에게 제공되는 서비스 품질의 중요도와 만족도를 IPA분석을 통해 규명하여 스크린야구장의 서비스 품질 개선과 경영 활성화를 위한 방안을 모색하는데 그 목적이 있다. 이를 위해 C지역 에 소재하고 있는 스크린야구장 5개 업체를 대상으로 설문조사를 실시하였다. 자료 분석은 중요도과 만족도간 대응 t-test를 실시한 후, 이를 토대로 IPA 기법을 활용하였다. 연구결과는 다음과 같다. 첫째, I사분면(현상유지)에는 효율 적인업무처리, 직원들의 친절성, 고객요구 신속대응, 자발적 도움제공, 내부시설 분위기, 편리한 부대시설, 최신장비 구 비 및 제공, 문제발생시 즉시해결, 예약서비스이행, 약속한 서비스제공 등 10가지 서비스품질 요인이 나타났다. 둘째, Ⅱ사분면(집중노력지향)에는 시설의 청결성, 스크린야구장의 안정성 등 2가지의 서비스 품질요인이 나타났다. 셋째, Ⅲ사분면(열등순위)에는 접근성, 주차시설확보, 직원들의 복장과 용모, 향후 제공될 서비스공지로 4가지의 서비스 품 질요인이 나타났다. 넷째, Ⅳ사분면(과잉노력지양)에는 결제방법의 다양화, 무선인터넷 사용가능 등 2가지 서비스 품 질요인이 나타났다. This study aims to find ways to improve the quality of service and revitalize the business performance of screen baseball by reviewing the importance and satisfaction of quality in the service provided for customers using screen baseball through IPA analysis. For this purpose, the survey was conducted for 5 screen baseball companies located in C region. Data analysis was conducted by using a corresponding t-test between importance and satisfaction, and then based on it, IPA was used. The results of the study are as follows. First, in the quadrant 1(Keep up the Good Work), ten service quality factors such as effective business process, kindness of staff, prompt response to customers, voluntary assistance, atmosphere of internal facility, convenient facility, the latest equipment and its availability, delivery of reservation service and provision of promised service were observed. Second, in the quadrant 2(Concentrate Here), two service quality factors such as cleanliness of facility and stability of screen baseball club were observed. Third, in the quadrant 3(Low Priority), four service quality factors such as accessibility, securing parking facility, dress and appearance of employees, and future service announcement were observed. Second, in the quadrant 4(Possible Overkill), two service quality factors such as variety of payment methods and availability of wireless Internet access were observed.

중학교 체육교사의 수업지도유형이 수업만족도에 미치는 영향

신석민,최옥진 한국스포츠학회 2011 한국스포츠학회지 Vol.9 No.2

The purpose of this study was to investigate the influence of middle school physical education teacher instruction type on class satisfaction of students. The middle school students in K Province were targeted, and 972 male and female students participated in the study. And the results were as follows. First, As a result of the investigation of the differences among instruction type by the general feature of students, it appeared that there were differences among teachers’ instruction type, recognized by student. To put it concretely, in terms of sex of students, male students showed higher values in types of democratic behavior, positive compensation and teaching/instruction, and in terms of school year, there was significant difference only in type of instruction. In terms of class satisfaction, male students showed higher values compared with female students in the teachers’ behavior, gym environment, and athletic ability satisfaction. In terms of class satisfaction by school year, there was no statistically significant difference. Secondly, it appeared gym teacher’s class teaching type significantly affected all sub-factors of class satisfaction.

배드민턴 동호인 승급제도의 특성과 기능

신석민,최원석 한국스포츠학회 2017 한국스포츠학회지 Vol.15 No.2

이 연구는 배드민턴 동호회에서 행해지는 승급제도문화의 특성과 기능을 심층적으로 규명하였다. 이를 위해 질 적연구의 지적 전통 중 하나인 문화기술지를 이용하였다. 참여관찰, 심층면담을 통해 자료를 수집하였으며, 자료분석은 텍스트 분석을 실시하였다. 결과는 다음과 같다. 배드민턴 동호인 승급제도문화의 특성으로는 첫째, 계급성이다. 계급 성은 배드민턴 동호인들을 서열화 시키는 수단이 되며, 서로를 구분 하는 척도가 된다. 둘째, 사회성이다. 사회성은 자기 만족, 즐거움과 같은 내적보상과 더불어 건강지향, 입상에 따른 포상과 같은 외적보상을 포함하는 사회화 내용으로 이해 된다. 셋째, 자본성이다. 자본성은 체화된 문화 자본으로서 스포츠를 오랫동안 지속되는 정신과 신체의 성향 형태로 존 재되는 자본을 말한다. 배드민턴동호인 승급제도 문화의 기능은 Merton(1949)의 기능분석틀을 적용하여 분석하였 다. 배드민턴동호인 승급제도 문화의 기능으로 명시적 기능이면서 순기능적인 것은 대중화로 나타났다. 명시적 기능이 면서 역기능적인 것은 고도화로 나타났다. 잠재적 기능이면서 순기능적인 것은 사회자본화로 나타났다. 잠재적 기능이 면서 역기능적인 것은 운동중독, 동호인 간의 이질감 형성 등으로 나타났다. This study deeply investigated the characteristics and functions of the grading system culture in badminton club. For this, ethnography which is one of the intellectual traditions of qualitative research was used. Data were collected through participation observation and in-depth interview and data analysis was performed with text analysis. The results are as follows. As a characteristic of the grading system culture of badminton club, first thing is hierarchy. This hierarchy becomes a means of sequencing club members of badminton and a measure to distinguish each other. Second, it is sociality. Sociality is understood as an important attribute to reproduce socialization contents which is sociality, including external rewards such as health orientation and prizes by winning together with internal rewards such as self-satisfaction and pleasure. Third, it is capital. Capital is the embodied cultural capital, which is the capital that exists in the form of a spiritual and physical tendency that lasts for a long time in sports. The function of the grading system culture in badminton clubs was analyzed by applying the functional analysis framework of Merton (1949). As a function of the grading system culture in badminton clubs, popularization function appears as clear and positive functions. Advancement function appears as clear and opposite functions. Social capitalization function appears as potential and positive functions. Formation of heterogeneity between members addicted with exercise and club members appears as potential and opposite functions.

여성 수영참가자의 참여동기, 운동몰입 및 여가만족과의 관계

신석민,이경렬 한국경영교육학회 2011 경영교육연구 Vol.26 No.6

The purpose of this study is to analyze the connectivity in female swimmers' participation motivation, exercise immersion, and leisure satisfaction, furthermore, to provide basic materials for exercise program development and activity of female swimming participants. The major results of this study are as follows. The higher the participation motivation for technology development, fun & self-condition, sociality, health & physical strength is, the more cognitive immersion is deepened. On the other hand, the higher un-motivation is, the more cognitive immersion is decreased. And the higher the participation motivation for technology development, fun & self-condition, sociality, external show-off, the more behavioral immersion is increased. The higher the participation motivation for technology development, fun & self-condition, health & physical strength is, the more physical and relaxed satisfaction is deepened. The higher un-motivation is, the more physical and relaxed satisfaction is decreased. The higher the participation motivation for technology development, fun & self-condition, sociality, the more social and educational satisfaction is deepened. On the other hand, the higher health and physical strength is, the more social and educational satisfaction is decreased. The higher the participation motivation for technology development, fun & self-condition is, the more facility and environment satisfaction is increased. But the higher un-motivation will lead to less satisfaction. That is, the higher cognitive immersion and behavioral immersion is, the more leisure satisfaction is improved. 본 연구의 목적은 수영운동 여성참가자의 참여동기와 운동몰입 및 여가만족도의 관계를 규명함으로서 앞으로 수영 참가 여성의 운동프로그램 개발 및 활성화를 위한 기초자료를 제공하는데 목적이 있다. 연구결과, 기술발달, 즐거움․컨디션, 사교, 건강․체력의 참여동기가 높을수록 인지몰입이 심화되고, 반면 무동기가 높을수록 인지몰입은 감소된다. 그리고 기술발달, 즐거움․컨디션, 사교, 외적과시의 참여동기가 높을수록 행동몰입이 증대된다. 기술개발, 즐거움․컨디션, 건강․체력의 참여동기가 높을수록 신체적․휴식적 만족이 심화되고, 무동기가 높을수록 신체적․휴식적 만족이 감소된다. 기술발달, 즐거움․컨디션, 사교의 참여동기가 높을수록 사회적․교육적 만족이 심화되고, 반면 건강․체력 높을수록 사회적․교육적 만족은 감소된다. 기술개발, 즐거움․컨디션의 참여동기가 높을수록 시설․환경 만족이 증대되며, 반면 무동기가 높을수록 감소한다. 즉, 인지몰입과 행동몰입이 높을수록 여가만족 모두가 증대된다.

스크린골프장의 지각된 서비스품질과 행동의도 간의 관계 : 대인적 여가제약 조절효과 중심으로

신석민,옥승철 한국스포츠학회 2017 한국스포츠학회지 Vol.15 No.1

이 연구에서는 스크린골프장의 지각된 서비스품질과 행동의도 간의 인과관계를 검증하고, 나아가 그 인과관계에 대한 대인적 여가제약의 조절효과를 규명하였다. 이를 위해 A지역에 소재하는 스크린골프 3곳에 직접 방문하여 312부 의 유효 표본을 확보하였다. 자료처리는 AMOS 18.0 프로그램을 이용하여 다중집단분석을 실시하였다. 유의수준은 .05로 설정하였다. 연구결과는 다음과 같다. 첫째, 스크린골프장의 지각된 서비스품질은 행동의도에 유의한 영향을 미 치는 것으로 나타났다. 둘째, 스크린골프장의 지각된 서비스품질과 행동의도간의 인과관계에 있어 대인적 여가제약의 조절효과가 유의한 것으로 나타났다. 구체적으로 대인적 여가제약이 높게 지각되는 집단이 낮게 지각되는 집단보다 스 크린골프에 대한 행동의도가 더 강하게 나타났다. This study focused on the perceived quality of service and interpersonal leisure restriction in screen golf centers, in regard to the behavioral intentions about centers. To do this, 312 customers were selected from three stores in area A, which operate screen golf simulator. Data were analyzed by, using AMOS 18.0 program. The significance level was set to .05. The results of the study are as follows First, perceived service quality of screen golf showed significant influence on behavioral intention. Second, the control effect of interpersonal leisure constraint was significant in the causal relation between perceived service quality and behavioral intention of screen golf. Specifically, the group with higher perceptions of interpersonal leisure constraints showed higher behavioral intention to the service quality than the group with lower perceptions.

스크린골프의 지각된 게임 속성과 충성도 간의 인과관계: 실재감 조절효과 중심으로

신석민,이혁기 한국스포츠사회학회 2015 한국스포츠사회학회지 Vol.28 No.1

The purpose of this study was to promote the understanding of screen golf participation attitude based on perceived game attribute of screen golf and virtual reality media. To achieve this, the researchers examined the moderator effect on presence in the causal relationship between perceived game attribute of screen golf and loyalty. The research environment was ‘Blue’ screen golf brand that is located in A region. Participants were 264 recreational golfers who visited the screen golf facility. Data were analyzed by multiple-group analysis using AMOS 18.0(p<.05). First of all, the results showed that the game attribute of screen golf had meaningful influence to loyalty. Second, the moderator effects of telepresence were not influential in the relationship between game attribute and loyalty. However, the moderator effects of social presence were not influential in the relationship between game attribute and loyalty. In regards to the screen golf participation, the social presence was further described as more important factor than the telepresence. In other words, social presence was understood as a collective consumption behavior, such as attitudes, beliefs, and willingness to play screen golf. 이 연구는 스크린골프의 지각된 게임 속성과 가상현실매체 속성에 근거하여 스크린골프 참여태도에 관한 이해를 도모하는데 그 목적이 있다. 이를 위해 스크린골프의 지각된 게임 속성과 충성도 간의 인과관계에 있어 가상현실매체 속성인 실재감의 조절효과를 규명하였다. A지역에 소재하고 있는 ‘파랑’브랜드 스크린골프장을 연구환경으로 선정한 후, 그곳에 직접 방문한 스크린골프 이용자를 대상으로 유효표본 264명을 확보하였다. 연구모형 검정을 위해 AMOS 18.0 프로그램을 이용하여 다집단 분석을 실시하였으며, 유의수준은 .05로 설정하였다. 연구결과는 다음과 같다. 첫째, 스크린골프의 게임 속성은 충성도에 유의한 영향이 미치는 것으로 나타났다. 둘째, 스크린골프의 게임 속성과 충성도 간의 유의한 인과관계에 있어 원격 실재감의 조절효과는 없는 것으로 나타났으나, 사회적 실재감의 조절효과는 있는 것으로 도출되었다. 결국, 스크린골프는 원격 실재감이 아닌 사회적 실재감의 지각으로 인해 소비자들이 스크린골프에 대한 태도, 신념, 의지가 총체적인 소비행동인 충성도로 재생산되는 것으로 해석된다.

고등학교 축구선수의 포지션에 따른 체력, 등속성 근력 및 무산소성 파워 비교 분석

신석민,최옥진 한국스포츠학회 2011 한국스포츠학회지 Vol.9 No.3

Effects of Combined Exercise on Body Composition, Metabolic Syndrome Risk Factors, and CRP in Obese Adolescents

신석민,정재훈 한국생활환경학회 2013 한국생활환경학회지 Vol.20 No.7

The purpose of this study is to investigate the effect of combined exercise for 12 weeks on metabolicsyndrome indicators and CRP (C-reactive protein) in obese adolescents. The subjects of this study were 18 boys, whowere divided into combined exercise group (EG, n=9), control group (CG, n=9). For combined exercise, walking andresistance exercise were carried out three times a week (Mon, Wed and Fri). We measured body composition (Weight,body fat mass, body fat percentage and lean body mass), waist circumference, blood pressure, TG, HDL-C, glucose andCRP. Due to combined exercise, body weight (p<.05), BMI (p<.05) and body fat mass (p<.05) among body compositionfactors of obese adolescents were decreased and lean body mass (p<.05) was increased, and waist circumference (p<.001)among metabolic syndrome risk factors was decreased. In addition, CRP (p<.05) which was the inflammatory marker wasdecreased in EG. When looking at above results, it is thought that combined exercise is appropriate as the interventionprogram to improve some of obesity-related factors and metabolic syndrome risk factors. However, it is thought to requirethe aggressive application of exercise program for more than 12 weeks in order to improve glucose, TG, HDL-C andblood pressure.

건강도시 조성을 위한 올레길의 공간 스토리텔링 연구

신석민(Shin, Seok-Min) 한국사회체육학회 2017 한국사회체육학회지 Vol.0 No.67

In this study, prior to the empirical study on the city Olle trail, the academic understanding was sought to identify the value inherent in it. Specifically, based on the theoretical understanding of spatial storytelling, the storytelling property of the city Olle trail was approached in the context of story and expression. The contents are as follows. First, it was a theoretical understanding of spatial storytelling. Space storytelling was a storytelling that connects between people and space through experience of space. Such space storytelling became a source of understanding its place identity and place image. Next, it was understood in the context of story and expression related to the storytelling property of the city Olle trail. From a story point of view, the main theme of the city Olle trail was ‘health’ and ‘history and culture’. In the city Olle trail, the health of the citizens was realized as a main theme and it contributed to the boom of walking in space. Also, from the expression point of view, ‘slowness’ and ‘process’ were experienced as significant expression methods in the city Olle trail. Specifically, the city Olle trail was a ‘healing space’ of life that evokes emotions from ‘fast’ to ‘slow’ and it is also a place where the process was represented rather than the place where the results were expressed, so it was deeply meaningful.

도심하천과 자연하천의 저서성 대형무척추동물 군집 구조

신석민 ( Seok Min Shin ),최일기 ( Il Ki Choi ),서을원 ( Eul Won Seo ),이종은 ( Jong Eun Lee ) 한국환경과학회 2013 한국환경과학회지 Vol.22 No.12

This study was conducted to compare benthic macroinvertebrate communities of urban stream and nature stream in Daegu-si, Gyeongju-si, Gyeongsan-si, Andong-si, and Cheongsong-gun. The survey was carried out with 12 points in total six points for urban stream, six points for nature stream from Sept. 2011 to July 2012. In the urban stream were 33 species belonged to 24 families, 11 orders, 7 classes and 4 phyla while in the nature stream were 73 species belonged to 38 families, 12 orders, 5 classes and 4 phyla. In general, species diversity indices and species richness indices appeared low in urban stream but dominance indices was high. Functional feeding groups and Habitat Oriented Groups appeared comparatively simple in urban stream rather than nature stream. As a result of analysis of community stability, species included to areaⅠand area Ⅲ equally appeared in nature stream while species included to area Ⅰ mostly appeared in urban stream. An analysis of the correlation between the population density and the number of species, the population number and biological indicators such as DI, H``, RI, and ESB revealed that there was a significant correlativity with the diversity index and a very high correlativity with the number of species, abundance index and the ESB. On the other hand, the population number and the dominance index did not reveal any correlativity. For indicator species, Hydroptila KUa, Physa acuta appeared in urban stream while Paraleptophlebia chocolata, Epeorus pellucidus appeared in nature stream.