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      • KCI등재

        미용실 내부마케팅에 의한 종업원만족이 서비스품질과 고객만족에 미치는 영향

        김필순,장흥섭,이지은 한국경영교육학회 2007 경영교육연구 Vol.47 No.-

        This study aims to find factors that effectively improve the satisfaction of beauty salons' employees and investigates the relationship among the satisfaction of employees influenced by internal marketing, service quality and customer satisfaction. To summarize the result of hypotheses testing are as follows: First, internal marketing factors positively influence on the employees' satisfaction. In detail, internal communication, education training and reward system have a positive effect on employees' satisfaction. Second, employees' satisfaction is a significant influence on the service quality except tangibles. Because tangibles is not for employee just for customer. Third, employees' satisfaction is a significant influence on customer satisfaction. If employees feel good about their job they are delivering to customers they will also feel good about their capability and attitude to serve the customer. Fourth, service quality is a significant influence on customer satisfaction. Assurance and reliability is much more effective than others. This study has implications in marketing strategy as follows: According to the result, reward system has much more effects on employees' satisfaction. Therefore, beauty salons should prepare a diversity of strategy for the satisfaction of reward system. 본 연구는 미용실 내부마케팅에 따른 종업원만족과 서비스품질, 고객만족간의 포괄적인 인과관계를 검증하는 동시에 종업원의 태도에 영향을 미치는 내부마케팅의 요인을 파악하여 실제 미용서비스업소에서의 인적자원관리와 고객관리에 유용한 마케팅전략을 수립하고자하는 목적에서 수행되었다. 이를 위해 내부마케팅 영향요인들로서 내부커뮤니케이션, 교육훈련, 보상 등의 요인들이 종업원 만족에 미치는 영향을 실증조사를 통해 검증하였으며, 또한 내부 고객(종업원)만족이 미용서비스의 인적 서비스품질에 영향을 미치는지를 살펴보고 종업원만족과 서비스품질, 그리고 고객만족간의 상호연관성에 대하여 검증하였다. 그 결과 내부마케팅 구성요인이 종업원만족에 영향을 미치며, 만족한 종업원이 전반적으로 서비스 품질과 고객만족과 유의한 관계가 있음이 확인되었다.

      • KCI등재

        Brown guinea pig에서 백지 열수추출물의 미백효과

        김필순,김영철,Kim, Pil-Sun,Kim, Young-Chul 한국환경보건학회 2009 한국환경보건학회지 Vol.35 No.5

        The purpose of this study was to investigate the whitening effect of Angelicae dahuricae Radix water extract (ADWE) by its application on artificial tanning spots which were induced by 1,500 $mJ/cm^2$ of UVB radiation on the backs of brown guinea pigs weighing approximately 450~500 g. Thirty ${\mu}l$ of ADWE, at each application, were applied twice a day, 5 days a week, for 8 weeks to the guinea pigs. The artificial tanning spots were divided into 3 groups which were vehicle control group [propylene glycol: ethanol: water (5:3:2)], positive control group (2% hydroquinone) and experimental group (2% ADWE). The visible whitening effect and changes in melanin index were evaluated once a week. On completion of the experiment, the animals were sacrificed under anesthetization, and the artificial tanning spots were excised by biopsy punch and stained with Hematoxylin and Eosin (H&E) to observe histological change and also stained with Fontana-Masson's silver (F-M) and S-100 to observe melanin pigmentation and melanocytes. In the gross observation, the experimental group showed higher pigmentation than the positive control group but lower pigmentation than the vehicle control group. Histological observation confirmed that ADWE had a positive whitening effect by showing a lower distribution of melanin and melanocytes in the epidermis of experimental group than in the vehicle control group.

      • KCI등재

        백지 에탄올추출물의 미백효능 연구

        김필순(Kim, Pil-Sun) 한국산학기술학회 2011 한국산학기술학회논문지 Vol.12 No.9

        본 논문은 백지 에탄올추출물의 미백효능을 조사하기 위하여 melan-a cell, 브라운 기니피그 및 HMB-45 염 색을 사용하였다. melan-a 세포에 시료를 6.25, 12.5, 25, 50, ㎍/㎖ 농도로 처치하여 세포 생장율의 변화 관찰 및 멜라 닌세포의 형태학적 변화를 관찰하였다. 또한 brown guinea pig (450 ̃500 g)등 부위에 1500 mJ/㎠ 광량의 ultraviolet B 조사로 유발시킨 인공색소반 (ф 2 mm)에 1일 2회, 주 5일, 매회 30 ㎕씩 총 5주간 시료를 도포하여 주 1회 육안적 변화를 관찰 하였고, 실험 5주째 되는 날 실험동물은 염산 케타민으로 마취 후 시료를 도포한 인공색소반 부위를 biopsy punch로 절취하여 HMB-45 염색으로 멜라닌소체 내 glycoprotein(gp100) 단백질의 조직학적 변화를 관찰 하였 다. 세포생장율 측정에서 시료처치 6.25~50 ㎍/㎖에서의 세포생장율은 높았고, 멜라닌세포의 형태학적 변화에서는 시 료처치 농도가 증가할수록 멜라닌합성 및 수지상 돌기가 적게 관찰 되었다. 동물 실험 육안적 관찰에서 시료 도포군 이 용매대조군에 비해 멜라닌 색소침착 정도가 확연하게 밝아졌고, gp100 단백질의 조직학적 관찰에서 시료 도포군은 gp100 단백질 발현 정도가 현저하게 줄어들었으며, 영상분석에서도 시료 도포군이 용매대조군에 비해 유의하게 (p<0.001) 감소하였는데 이러한 결과는 현미경 관찰 결과와 일치하였다. 이상의 결과를 종합하면 백지 에탄올추출물은 우수한 미백효과가 있는 것으로 판단된다. To investigate whitening Effects of Angelica dahurica Radix Ethanol Extract (ADEE), we used melan-a cell line, brown guinea pig, and HMB-45. We treated with ADEE of 6.25, 12.5, 25, and 50 ㎍/㎖ concentration in order to evaluate the effect of ADEE on cell viability and on morphological observation of melan-a cells. Also we were induced the artificial tanning spots by 1,500 mJ/㎠ of ultraviolet B radiation on the backs of brown guinea pigs (approximately 450 ̴500g) and then the test agent of 30㎕ was applied on the spots twice a day, five days a week, for five weeks respectively. The visible whitening effect was evaluated once a week. At the end of the experiment, the animals were sacrificed under anesthetization. The artificial tanning spots were obtained by biopsy punch and stained with HMB-45 to observe the gp100 proteins which were melanosomes. Our results show that cell viability was not reduce at ADEE concentrations between 6.25 and 50 ㎍/㎖, melanin synthesis and melanocyte dendricity were decreased in ADEE treated melan-a cells increasing ADEE concentration. In the gross observation, ADEE treated groups had lower pigmentation than the vehicle control groups. And in the histological observation, ADEE treated groups had lower melanocytes than the vehicle control groups. Also in the quantitative analysis of the gp100 proteins using image analysis software, ADEE treated groups had a significantly lower value (p<0.00l) than the vehicle control group and this results agreed with the results of observation under microscope. From these results, we concluded that ADEE had positive whitening effect.

      • KCI등재후보

        보문 : 브라운 기니피그와 melan-a 세포에서 백지에탄올 추출물의 미백 효과

        김필순 ( Pil Sun Kim ),김영철 ( Young Chul Kim ) 대한미용학회(구 대한미용과학회) 2013 대한미용학회지 Vol.9 No.2

        The whitening effect of Angelica dahurica Radix ethanol extract (ADEE) was investigated with in vitro and in vivo tests. For in vitro tests, ADEE was treated at concentrations of 6.25, 12.5, 25, and 50 μg/mL to melan-a cells in order toe valuate ADEE`s inhibitory effects on melanin synthesis and tyrosinase activity. Arbutin was used as positive control. For in vivo tests, the test agent was topically applied to hyperpigmented areas on the back skins of brown guinea-pigs (weight: 450~500 g). The hyperpigmented areas were generated by 1,500 mJ/cm2 of ultraviolet B (UVB) irradiation. The test agent of 30 μL was applied twice a day, five days a week, for five weeks. The animals were divided into 6 groups: normal (N), control (C), vehicle control (VC), positive control (PC, 2% hydroquinone), experimental 1 (E1, 1% ADEE) and experimental 2 (E2, 2% ADEE). ADEE effectively inhibited melanin synthesis and tyrosinase activity of melan-a cells in a dose-dependent manner. The pigmentation of brown guinea-pigs was clearly lightened in the PC, E1 and E2groups compared to the C and VC groups. At the fifth week, the melanin indices of the ADEE groups were significantly lower (p/0.00l) than that of the VC group. Visual and quantitative analyses revealed that the degree of melanin pigmen-tation and S-100 protein expression levels were significantly decreased (p/0.00l) in ADEE treated groups compared to control groups.

      • KCI등재

        백지 에탄올추출물의 항산화 활성에 관한 연구

        김필순(Kim, Pil-Sun),이태종(Lee, Tae-Jong),김양희(Kim, Yang-Hee),김정시(Kim, Jung-Si) 한국산학기술학회 2011 한국산학기술학회논문지 Vol.12 No.10

        본 연구는 백지 에탄올추출물의 항산화 활성을 알아보기 위하여 총 포리페놀 함량, 총 플라보노이드 함량, 전자공여능을 독립적으로 3회 이상 반복 실시하여 측정 하였고, brown guinea pig(450∼500g)의 등 부위에 1500mJ/㎠ 광량의 자외선 조사로 유발시킨 피부(6areas per group)에 1일 2회, 주 5일, 매회 30㎕씩 총 5주간 시료를 도포한 후 염산 케타민으로 마취, 시료를 도포한 피부 부위를 직경12mm의 biopsy punch로 절취하여 10%의 중성 포르말린 용액 에 12시간 실온에서 고정한 후 Hematoxylin and eosin(H&E) 염색으로 표피 및 진 조직을 관찰하였다. 백지 에탄올추 출물의 총 폴리페놀 함량과 총 플라보노이드 함량을 측정한 결과, 각각 20.7㎎/g, 19.5mg/g으로 확인되어 항산화물질 함량이 양호하게 나타났다. 전자공여능을 측정한 결과, 백지 에탄올추출물은 농도가 증가함에 따라 전자공여능 또한 유의하게 증가하였고, 500㎍/㎖과 1000㎍/㎖농도에서 각각 14.8%, 19.8%의 전자공여능을 보여 양성대조군으로 사용한 Dibutylated hydroxytoluene(BHT)보다 공여능이 낮았으나 의미 있는 항산화 효과를 보였다. H&E 염색 결과, 대조군의 표피에서 경미한 비후도가 나타났으나, 백지 에탄올추출물 도포군은 피부조직 배열이 규칙적이며 염증관련 세포 침윤 등의 별다른 이상 징후는 발견되지 않았다. 이상의 결과를 종합하면 백지 에탄올추출물은 천연 항산화제로서 이용가 치가 있을 것으로 판단된다. In order to evaluate the anti-oxidative capabilities of Angelica dahurica Radix ethanol extract (ADEE), we analyzed the contents of polyphenol and flavonoid compounds and the electron donating ability from ADEE. For animal experimentation, the test agent was topically applied to the artificial tanning spots which were induced by 1,500 mJ/㎠ of ultraviolet B radiation on the backs of brown guinea pigs weighing approximately 450 ̴500g. The test agent of 30㎕ was applied (6areas per group) twice a day, five days a week, for five weeks. On completion of the experiment, the animals were sacrificed under anesthetization, and the artificial tanning spots were obtained by biopsy punch and stained with H&E to observe the histological change in the epidermis and dermis. As a result, the contents of polyphenol and flavonoid compounds in ADEE were 20.7㎎/g and 19.5mg/g respectively. As the for electron-donating capability of ADEE, it was observed that ADEE displays a dose-dependent antioxidative capacity of 14.8% and 19.8% at the concentration of 500 and 1,000 ㎍/ ㎖ respectively. Tissue staining with H&E revealed that the epidermis of the control group was slightly thicker than that of the other groups. However no inflammation or any other undesirable effect on the skin tissue due to ADEE was observed. These results indicate that ADEE is of value as a natural antioxidant.

      • KCI등재후보

        화장교육프로그램이 노인여성의 화장만족도 및 자긍심에 미치는 영향

        김정시,김필순 한국융합학회 2015 한국융합학회논문지 Vol.6 No.5

        본 논문은 노인여성을 위한 화장교육프로그램이 화장만족도 및 자긍심에 미치는 영향을 알아보고자 D시 의 P노인복지관을 이용하는 연령이 60세 이상 되는 노인여성을 대상으로 8주 동안 화장교육프로그램을 실시하였다. 조사 대상자는 전체 80명을 화장관심도와 연령을 근거로 실험군과 대조군으로 40명씩 나누고 중도 탈락자를 제외한 실험군 34명 대조군 36명인 70명이 최종 대상자가 되었다. 화장만족도와 자긍심의 사전 조사 후, 2010년 5월 28일부 터 7월 16일까지 실험군에게 화장교육을 실시하였고, 실험군과 대조군의 사후 검사를 진행하여 사전 사후 화장만족 도와 자긍심을 비교하였다. 화장교육의 내용은 고상하고 은은한 화장법외 7가지 화장법을 교육하였고, 이론 및 실습 수업으로 직접 자기 얼굴에 화장하고 배운대로 실천하도록 하였다. 연구결과, 8주 동안의 화장교육프로그램은 노인 여성의 화장만족도 및 자긍심을 유의하게(p<0.05) 향상시킨 것으로 확인되었다. 이 연구를 통해 화장과 노인의 건 강, 노인 복지 분야의 융합적 접근에 도움이 되기를 바란다. This study aimed to identify the impact of make-up education program on the level of satisfaction with make-up and the self-esteem of 80 elderly women. This education was provided during 8 weeks from May 28 to 16 July 2010 to women over 60 who were visiting P seniors` welfare center, in D city. Some people fell out of the research, so finally the experimental group was 34 and the control group 36. During this research seven methods of make-up, including that of light make up were taught to the experimental group. Comparing the satisfaction and self-esteem levels before and after education. The result was that through the education the levels of their satisfaction with make-up and of their self-esteem were shown to have increased (p<0.05), significantly. We hope that through this research old people`s healthy living and their social confidence can better converge.

      • KCI등재후보

        Effects of Aroma Hand Massage Using Lavender Oil on the Improvement of Sleep Quality in Hospitalized Elderly Inpatients

        김양희,김필순,김영철 계명대학교 자연과학연구소 2017 Quantitative Bio-Science Vol.36 No.1

        This study was carried out to evaluate the effects of aroma hand massage using lavender oil on the improvement of sleep quality in hospitalized elderly inpatients. The patients (>65 years old) hospitalized in K care hospital were divided into two groups: the lavender group (17 people receiving aroma hand massage using lavender oil) and the jojoba group (15 people receiving hand massage using jojoba oil). Actigraphy and sleep satisfaction were used as research tools. Paired t-tests, χ2 test, and t-tests were used to analyze the data using the SPSS WIN 17.0 program. The lavender group showed a statistically significant improvement after the treatment not only in subjective measures including sleep satisfaction but also in objective measures, including actigraphic parameters such as total sleep time, wake time after sleep onset, and sleep efficiency. Based on the results, we demonstrated that aroma hand massage using lavender oil is effective in improving the sleep quality in elderly inpatients. Furthermore, our results indicated that this effect was not merely a placebo or hand massage effect, but the result of the lavender oil.

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