법률서비스 조직의 내부품질이 직원 및 고객의 만족도와 충성도에 미치는 영향: 서비스-수익 체인(S-PC) 모델을 중심으로

이상기(Lee, Sang-Ki),구자원(Gu, Ja-Won) 한국경영교육학회 2020 경영교육연구 Vol.35 No.1

[연구목적] 본 연구는 법률서비스 조직의 내부품질이 직원 및 고객의 만족도와 충성도에 미치는 영향을 분석하고, 그에 따른 시사점을 찾기 위하여 실증분석을 수행하였다. [연구방법] 본 연구를 위하여 서비스-수익 체인 모델을 활용하였으며, 183명의 변호사, 변리사, 기타 전문가들을 대상으로 설문을 수행하였으며, 분석을 위하여 SPSS와 AMOS 버전 25를 사용하였다. [연구결과] 실증분석 결과 서비스제공 준비수준은 직원만족도, 직원층성도, 고객충성도에 정(+)의 영향을 보였고, 고객만족도에는 유의미한 영향을 보이지 않았다. 내부서비스 품질은 직원만족도, 직원충성도, 고객만족도, 고객충성도 모두 유의미한 영향을 갖지 않는 것으로 나타났다. 서비스 생산성 및 품질은 고객만족도와 고객충성도에 정(+)의 영향을 미치는 것으로 나타났고, 직원만족도 및 직원충성도에는 유의미한 영향을 보이지 않았다. 서비스가치 전달은 고객만족도에 정(+)의 영향을 갖는 것으로 분석되었지만, 직원만족도, 직원충성도, 고객충성도에는 유의미한 영향을 갖지 않는 것으로 나타났다. 직원만족도와 고객충성도는 경영성과에 정(+)의 영향을 보였고, 직원충성도와 고객만족도는 경영성과에 영향을 미치지 않는 것으로 나타났다. [연구의 시사점] 본 연구에서는 선행연구에서 제시되는 내용과는 일부 다른 결과가 도출되었다. 이것은 법률서비스 및 서비스 제공자의 특수성에 기인한 것으로 판단된다. S-PC 모델이 단일 모델로 모든 성과경로를 설명하는 데에는 한계가 있다고 지적한 선행연구의 내용과 부합한다. S-PC 모델의 장점과 한계를 같이 이해하고, 산업과 기업(조직)의 특수성을 고려한 추가적인 검토가 함께 전략에 반영되어야 한다고 제시한다. [Purpose] This study conducted empirical analysis to analyze the impact of internal quality of legal service organization on employee and customer satisfaction and loyalty, and to find any implications accordingly. [Methodology] The Service-Profit Chain model was used to carry out this empirical study. For this study, 183 responses from lawyers, patent attorneys, customs agents, para-legals, patent technology experts, and legal support staffs were analyzed. A total of 20 hypotheses were set up and tested to verify. [Findings] As a result of the empirical analysis, the level of readiness for service provision had a positive effect on employee satisfaction, employee loyalty, and customer loyalty, but not on customer satisfaction. In terms of internal service quality, it had no meaningful effect on employee satisfaction, employee loyalty, customer satisfaction, and customer loy2alty. Service productivity and quality were found to have a positive effect on customer satisfaction and customer loyalty, but not on employee satisfaction and employee loyalty. Service value delivery had a positive effect on customer satisfaction, but did not have a meaningful effect on employee satisfaction, employee loyalty, and customer loyalty. Employee satisfaction and customer loyalty had a positive effect on operational performance, however employee loyalty and customer satisfaction did not affect operational performance. [Implications] This study has shown some different results from those generally understood due to the characteristics of the service and the propensity of the service provider. The research results are consistent with the findings of previous studies, which point out that the S-PC model, as an integrated single model, has limitations in explaining all performance path. This study explains the limitations of the S-PC model and suggests that additional considerations should be taken into account in the service strategy, while taking advantage of the merits as an integrated model and at the same time taking into account the specificity of each industry or organization.

식이섬유제품의 위장관 기능조절 기능성 평가

Jung, Ki-Haw,Koo, Ja-Young,Kim, Sun-Ja,Seung, Keum-Ran,Lee, Eun-Kyung 덕성여자대학교 약학연구소 2005 藥學論文誌 Vol.16 No.1

This study was undertaken as a literature survey to reevaluate the functionality of the health functional foods for gastrointestinal tract, in particular, dietary fibers. This study intend to furnish data which can be applied to assessment of permitted dose and description of notice, investigating literatures about functionality related to control of gastrointestinal function and establishment of intake for these dietary fibers.

A subpopulation of cancer stem cells identifies radiographic characteristics in glioblastoma

Kim, Ja Eun,Kim, Sung Kwon,Shin, Jaekyung,Se, Young-Bem,Choi, Seung Hong,Park, Sung-Hye,Choi, Seung Ah,Lee, Ji Yeoun,Phi, Ji Hoon,Wang, Kyu-Chang,Park, Chul-Kee,Kim, Seung-Ki D.A. Spandidos 2017 Oncology letters Vol.13 No.3

<P>Cancer stem cells (CSCs), defined by CD133 expression, harbor heterogeneous subpopulations of cells, including endothelial progenitor cells (EPCs). This study aimed to investigate whether a subpopulation of CSCs could affect the radiographic characteristics of glioblastoma. Tissue samples from 10 patients newly diagnosed with glioblastoma were selected according to the radiographic characteristics of their tumors. The patients were divided into two groups based on preoperative magnetic resonance imaging demonstrating contrast enhancement, necrosis and infiltrative patterns: the enhancement/necrosis group (E/N, n=5) and the non-enhancement/infiltration group (NE/I, n=5). Flow cytometry was used to assess the CSCs while immunohistochemistry was used to study microvessel density and the proliferation index. The EPC (CD34<SUP>+</SUP>/CD133<SUP>+</SUP>) fraction in CSCs (CD133<SUP>+</SUP>) was larger in the NE/I group. However, there was little difference in the angiogenic activity assessed using microvessel density between the two groups. The proliferation index (assessed using the antibody Ki-67) was higher in the E/N group and was negatively correlated with the EPC fraction. The non-EPC (CD34<SUP>−</SUP>/CD133<SUP>+</SUP>) fraction is a major factor responsible for radiographic characteristics of contrast enhancement, thus establishing an association between a subpopulation fraction of CSCs and radiographic characteristics in glioblastoma. Therefore, the simple non-invasive assessment of studying contrast enhancement lesions in glioblastomas may be used to estimate CSC subpopulations.</P>

학교체육 활성화 방안에 대한 연구(Ⅰ) : 강원대학교 교양체육 운영방법의 개선을 중심으로

이광재,문병용,노성규,박기동,홍관이,한상준,유옥재,엄기진,정청자,오수일,김윤래,박장평,부기원 江原大學校附設 體育科學硏究所 1986 江原大學校附設體育科學硏究所論文集 Vol.- No.11

Try to find a scheme for activation to College Physical Education, this Report informs the various kinds of Survey and process those were projected for improvement of management methods on Cultural Physical Education in Kang Weon National University. From experimentally carried out "Sports events Choosing System" not as usual be inforced "Total practical Skill System", Following Positive effects and sujestions were Presented; 1. "Sports events choosing system" gave birth to more students' interesting and more voluntary participation to the sports events they chose, and sports skill and instruction level was elevated due to charge of expert according to each sports events. This system would be managed continuously hereafter for it related to life sports. 2. This System needs to closed cooperations between College and Community, for the facilities of community are utilized by college. 3. To complete the plan for activation of college Physical Education, additionally, the successional study ; namely "autonomous extracurricular sports activity" should be excuted hereafter.

인체 지방 및 간장조직 중 유기염소제류의 확인 및 정량기법 체계화

이상기,양자열,인상환,김기욱,이수연,오승민,김미영,정규혁 內務部 國立科學搜査硏究所 2001 國立 科學 搜査 硏究所 年報 Vol.33 No.-

154kV 지중 OF 케이블 단말 처리용 콘덴서 콘의 개발 설계및 특성 연구

구자윤,이정헌,이기봉 한양대학교 공학기술연구소 1994 공학기술논문집 Vol.3 No.1

It is absolutely required to develop a sealing-end for the connection between OF power cable and GIS or overheadline. For this purpose, among the three different existing techniques for sealing-end, the condenser cone inserting technique is employed for our prototype sealing-end through the technique which permits to have smooth electric field distribution. In order to characterize its electrical behavior, a certain number of tests have been carried out at the test laboratory as follows ; AC voltage test, Lightning impulse test. Throughout these works, the results are found to be well satisfied with technical requirements, specified by IEC 141 as well as KEPCO with suitable longterm reliability.

인체에 대한 미의식에 따른 복식형태 : 고대 이집트에서 낭만주의 시대까지 from Ancient Egypt to the Romantic period

류기주,김민자 한국의류학회 1992 한국의류학회지 Vol.16 No.4

The purpose of this study was to clarify the relationship between the Ideal Beauty of Body and the Form of Dress, and to analyze its historical perspectives. First of all, the concept of the Ideal Beauty of Body, the definition of Dress Form, and the method and system to clarify Dress Form were depicted. Based on this frame work, the Form of Dress related to the Ideal Beauty of Body was described historically. For this purpose, documentary research were conducted and representative photography and paintings were used. The analysis was limited to the female one-piece dress from Ancient Egypt, Greece, Rome, Byzantine, Gothic, Renaissance, Baroque, Rococo, Naoclassicism, and to Romanticism. The results were as follows: 1. The Ideal Beauty of Body was found to be different throughout history and to be intimately linked with fashionable dress. 2. The Form of Dress consisted of four basic components: The form of body itself, the form of clothing itself, the method of wearing, and the relationship between body and clothing. 3. The standards for classification of body form were body structure, body type, body proportion, posture, and movement. Clothing form was generally classified into flat type (unstructured type) and three dementional type (structured type); flat type was subclassified into draped type and tunic type. The method of wearing was classified into attached type, tying-up type, wrap-around type, pull-over type, open type and plastistic type. The relationship between body and clothing after wearing was generally classified into body priority type and clothing priority type. The clothing priority type was further divided into body exaggeration type and body concealment type; Body exaggeration type was further divided into upward type, downward type, forward type, backward type, right type and constriction type. 4. The pursuit of venus coelestis, metaphysical body part, ectomorphic body type, flat type clothing, body priority type; the pursuit of Venus Naturalis, physical body part, endomorphic body type, three dementional type clothing, clothing priority type proved to be closely related respectively by the historical study on the Ideal Beauty of Body and the Form of Dress.

고등학교 여자하키선수에 대한 체력 검사 기준의 타당도

최기수,전혜자,임미숙 순천향대학교 기초과학연구소 2004 순천향자연과학연구 논문집 Vol.10 No.2

The purpose of this study was to confirm the validity of standards in physical fitness test for women high school field hockey players. The results from this study will establish a criterion-referenced standard to distinguish elite players form non-elite players of different performance level. Selected factors of physical fitness were muscular strength, power, agility, flexibility, cardiovascular endurance. And selected physical fitness tests were strength of right hand, strength of left hand, 40m sprint, Illinois agility run, sit and reach, 3,600m run. The result was initially analyzed whit one-way ANOVA to determine if this is any different performance level. The cut-off Scores were determined to establish a criterion-referenced standard of physical fitness test classified by performance level.

大學 新入生의 道德的 事態判斷 水準 및 槪念化 樣相의 分析

宋明子,趙鏞夏,薛耆汶,李京淑 東亞大學校 學生生活硏究所 1988 學生硏究 Vol.17 No.-

This study was conducted in order to analyze freshmen's level of cognitive judgment of moral situations and their conceptions of moral situation in different conceptual domains. The research questions to be answered in this study were as follows : 1) What are freshmen's levels of the judgment in moral situations, and are the levels differentiated according to their sex and majors? 2) What are the justifications in each domain? In other words, how do justifications of nonpermissibility, generality, and rule-independency differ in such domains as moral, conventional, and personal? 3) How are freshmen's conceptions of moral situation characterized? Subjects in this study were 200 freshmen(131 boys and 79 girls) randomly sampled from Dong-a University. The instruments were Kim's(1985) Test of Moral Development Judgment which was translated from Rest's(1979) DIT, and 9 interview situations for moral judgment and justfication developed by the current researchers on the basis of Turiel's theory. Subjeects were presented with six moral dilemas and 9 moral situations by 10 research aides who are seniors of education department of dong-A University, specially trained for this study. Data were analyzed statistically to answer the research questions. The major findings of this study were as follows: 1) More freshmen attained level P in terms of judgment of moral situations, while some other students did levels three and four. Therfore, it is considered that a large amount of freshmen start the principled-stage thinking. 2) Many freshmen showed high degree of transitional phase(4½) as level P according to frequencies in each moral stage. This reflects the apparent regression from the hightest stages to stage 2 during freshmen's campus life. Additionally, this kind of regression is found in arts and physical education students rather than other students. 3) There is no sex difference in the levels of freshmen's moral judgment. 4) Freshmen justified the transgressions in moral situations on permissibility and generality. Therefore, they appear to view moral issues as more legitimately subject to moral domain. In part, they tend to view moral issues as subject to conventional domain in that they justify the affairs related to peers of elders on rule-dependence. 5) Freshmen's domain distinction was apparent in that they justified conventional issues on generality. However, they are also seem to moralize since they partly view conventional issues containing relationships with parents as subject to moral domain. 6) Freshmen justified personal issues on rule-dependence and generality. Therfore, it is concluded that they justify the personal issues as subject to conventional domain. 7) Freshmen are more likely to reason about moral issues as personal obligation and sort them as under moral domain. However, within-domain differences in justifications are apparent in that freshmen treated the moral issues as subject to customs or traditions, or personal choice. 8) A strong moralizing is evident in that freshmen conceived conventional issues in terms of other's welfare rather than conventional reason. 9) The within-domain consistence is obvious in that freshment reasoned about personal issues as personal and sort them as under personal domain. However, it is found freshmen's moral conceptions are dependent on situations because some students justified personal issues on other's welfare or obligation while other sutdents did on moral reasons and conventional sanctions or customs.

'미나리아재비'의 독성에 대한 연구

고자명,양기천 제주대학교 농과대학 제주도축산문제연구소 1986 畜産論叢 Vol.1 No.1

Buttercups (Rumunculus spp.) are widely distributed in natural grasslands of Cheju island, and domestic animals (especially cattles and sheep) are easily exposed to poisoning of these plants. Therefore, preventive measures against the unexpected Buttercup poisoning is necessary in the area. Toxic effects of Buttercup were investigated with the chloroform fraction of Rununcufus japomicus Thund. (Ranunculus Ext.) by monitoring blood sugar levels, and activities of serum transaminases(s-GOT and S-GPT) and alkaline phosphatase in the rabbit. Patho-anatomical examinations were also carried out in the rabbit dosed with Ranunculus Ext. at 0.5, 1.0 and 1.5 g/kg b.w.. The results were as follows: 1. As the dose of Ranunculus Ext. increased. number of WBC increased significantly but number of RBC, hematocrit and hemoglobin values decreased and no effect was observed in total plasma protein volume. 2. Blood sugar levels were higher in rabbits dosed at 1.5g/kg b.w. than in the control. 3. Activities of S-GOT, S-GPT and alkaline phosphatase increased when dosed at l.og/kg b.w. or higher. 4. LD_(50) was estimated to be 4.7 g/kg, b.w. for mice and 4.65g/kg, b.w. for Guinca pigs. 5. Cloudy swelllng of liver, hemorrhagic congestion was noted the cortiro-medullary region of the kidney, and hyperernia and prtechial hemorrhage of gastro-intestinal mucosa were observed at the lethal dose of Ranunculus Ext. in the rabbit.