프랜차이즈 스포츠센터의 서비스 품질이 고객만족 및 재구매 의도에 미치는 영향

이종길,이종호,유종렬 충남대학교 체육과학연구소 2006 體育科學硏究誌 Vol.23 No.1

The franchise sports center has been most popularized among sports service industry and has worked as a pivot of life sports. These franchise sports center should have an efforts to get the competitiveness by maintaining and managing of existing customers with differentiated marketing activities. Therefore, the study of deep analysis about the relationship of service quality, customer satisfaction, re-purchasing intention and word of mouth effect would become foundation to increase service quality, maximize customer satisfaction, and maintain existing customers and eventually it would become a major factor in establishing future marketing strategies. To achieve the purpose of this study, the questionnaires was conducted on male and female adults who use franchise sports centers in Oct. 2005. For the purpose of this study, the purposive random sampling method was used and four franchise sports centers of the most biggest sports center "R" was selected. The questionnaire was distributed to 400 members of franchise sports centers and finally, 372 data have selected except for unreliable 28 data. The finally selected data was analyzed with SPSS program V.10.0. In order to examine the characteristics of sample, the frequency analysis was performed and to examine the reliability of survey tool, reliability analysis was performed. Also, to analyze basic statistic quality and verify the hypotheses of the study, t-test, one-way ANOVA and regression analysis were conducted. Through the methods mentioned above, the results drawn from the analysis are as follows; First, as a result of examining the different customers' perceptions on service quality, customer satisfaction, re-purchasing intention and effects of word of mouth by demographic factors, except for the gender, age, re-purchasing intention and effects of word of mouth, statistically significant differences were indicated on the social status and customer satisfaction. Second, as a result of examining different customers' perceptions on service quality, customer satisfaction, re-purchasing intention and effects of word of mouth by using behavior of sports center, except for customer satisfaction, re-purchasing intention and effects of word of mouth, statistically significant differences were indicated on reliability of service quality. Third, to analyze the effects of perceived service quality on customer satisfaction ,the multiple regression analysis was conducted. Among five factors in service quality, 3 factors, tangibility, empathy and responsiveness gave statistically significant effects on customer satisfaction. Forth, to analyze the effects of perceived service quality on re-purchasing intention, the multiple regression analysis was conducted. Among five factors in service quality, 2 factors, tangibility and confidentiality gave statistically significant effects on re-purchasing intention. Fifth, to analyze the effects of perceived service quality on effects of word of mouth, the multiple regression analysis was conducted. Among five factors in service quality, 3 factors, tangibility, responsiveness and confidentiality gave statistically significant effects on re-purchasing intention. Sixth, to analyze the effects of customer satisfaction on re-purchasing intention, simple regression was conducted. The customer satisfaction imposed statistically significant influence on customers' re-purchasing intention. Seventh, to analyze the effects of customer satisfaction on effects of word of mouth, simple regression was conducted. The customer satisfaction imposed statistically significant influence on effects of word of mouth. Finally, to analyze the causal relation in service quality, customer satisfaction, re-purchasing intention and word of mouth, path analysis was conducted. Service quality affected customer satisfaction, re-purchasing intention and word of mouth. Customer satisfaction as a mediator variable between service quality and post purchase behavior also affected re-purchasing intention and wold of mouth. Also, correlations between re-purchasing intention and word of mouth imposed statistically significant influence.

심인성 색전 요인이 없는 뇌경색 환자에서 경식도 심초음파와 Acoustic Quantification을 이용한 대동맥 탄성의 평가

이종민,윤호중,임효영,박지원,김휘열,전희경,문건웅,정욱성,채장성,김재형,최규보,홍순조 대한순환기학회 2000 Korean Circulation Journal Vol.30 No.8

SEM용 전자 검출기의 설계 및 제작

이상욱,전종업,박기태,박규열 한국공작기계학회 2005 한국공작기계학회 춘계학술대회논문집 Vol.2005 No.-

The nature of the signals collected by an SEM(Scanning Electron Microscope) in order to form images are all dependent on the detector used to collect them, and the quality of an acquired image is strongly influenced by detector performance. Therefore, the development of detector with high performance is very important in pulling up the resolution of SEM This study presents the secondary electron detector for use in scanning electron microscope, electric circuit and I/V conversion circuit for driving that detector.

고속 응답 열전대를 이용한 비정상 열전달 측정에 관한 연구

이종범,이열 한국 항공대학교 항공산업기술연구소 1997 航空宇宙産業技術硏究所 硏究誌 Vol.7 No.-

평판에 디젤 스프레이가 충돌할 때 나타나는 비정상 열전달의 측정에 관한 연구를 수행하였다. 단공 노즐에서 분사된 디젤 스프레이는 가열된 평판에 직각으로 충돌된다. 평판의 윗표면에 고속 응답 열전대를 장치하여 비정상적인 평판 표면 변화를 측정하였다. semi-infinite model과 time marching technique을 이용해서 평판 표면에서 열유속의 시간적인 변화가 구해졌다. An experimental study on transient heat transfer measurements in impinging diesel-spray on a flat plate is carried out. A diesel spray is injected from a single-hole nozzle and impinges on a heated flat plate in normal direction. A fast-response thermocouple installed in the top surface of the plate measures the transient variation of surface temperature of the plate. Utilizing the semi-infinite model and time marching technique, the temporal variation of the heat flux on the plate is determined.

초 연약지반 안정의 소요시간 추정기법에 관한 연구

이종보,이광열,송무효 東義大學校産業技術開發硏究所 1998 産業技術硏究誌 Vol.12 No.-

Dredged soils used in coast reclamation are soft clay that have different characteristics, depending upon the sites. In this study, the consolidation behavior of the soft clay are analyzed by conducting consolidation tests. Also, results by the test are compared with those of numerical analysis of "LRSC" equation to assess predictions of the consolidation settlement. Dredged soils used in this study are the expendable clay with the coefficient of peameability in the range of 6.1×10-7∼5.0×10-5cm/s, and a long term consolidation settlement calculated by "LRSC" equation showed higher values than experimental results. From the column tests, it is found that the maximum excess pore pressure takes place at the lower part of the column and this unusual phenomenon is supposed to be affected by the self-consolidation process.

피부적용제제로서 우르솔릭 애씨드를 함유한 큐보좀의 제조 및 평가

이승연,경기열,이종화,지웅길 忠南大學校 生命科學硏究院 醫藥品開發硏究所 2006 藥學論文集 Vol.21 No.-

Nanosized particle of bicontinuous cubic liquid crystalline phase system nominated "cubosome" allows for simultaneous incorporation of water- and oil-soluble materials as well as amphiphiles. The solubilization of ursolic acid, a highly hydrophobic molecule, into a cubosome system was formulated by liquid precursor dilution method. Ursolic acid (UA) with anti-inflammatory and anti-aging effect obtained from some plants. The cubosomes with and without UA were prepared and evaluated. The cubosomes had mean diameter of from 30 to 300 nm. The size increased according as the glyceryl monooleate(GMO) content increased and ratio of poloxamer 407 to water decreased. The turbidity of cubosome increased with increase of GMO content, but the addition of poloxamer 407 reduced the particle size with bluish appearance. Cubosomes from the GMO-ethanol-poloxamer 407-water system were proved relatively stable dispersion system without any creaming and sedimentation for 80 days at various storage temperatures. Viscosity of cubosomes was increased at high concentration of GMO and a rheological property of cubosomes revealed pseudo-plastic flow and weak thixotropic behavior. The percutaneous absorption rate of UA in cubosome system was 2.7 times higher than in liposome system.

都市街路計劃線의 設計. 測設에 對하여

李鍾達,朴俊烈 嶺南大學校 工業技術硏究所 1985 연구보고 Vol.13 No.1

When future street lines are drawn in urban planning, the lines are entered on cadastral maps without recourse to actual field setting and put on public notice. Thus, when the property owners attempt to build structures on their properties adjacent to these planned streets, they frequently encounter difficulty in precisely setting their property boundaries by plane table survey, disputes often ensue, or the structures end up placed incongruously above or below the street level which is not known prior to the actual construction of the streets, with the met result of permanently damaging the proper functioning of the structures. This paper treats methods for realistically setting the boundaries and elevations of the ill-defined streets to eliminate the causes for such inconvenience of the property owners. The proposed methods deal with; 1. Setting of street lines along a. straight line b. simple curve c. transition curve 2. Setting in elevation of street levels.

언어영재 교육의 내용 설정 방안 연구

이종열,최웅환 경북대학교 사범대학 부속 중등교육연구소 2004 중등교육연구 Vol.52 No.1

The purpose of this study is to provide suggestions related to learning contents of education model developing of verbally gifted students. The results of this study were as follow. First, Figurative language and thought are core of the verbal creativity, because it's basically strategy of our human cognitive systems and conceptualization. Second, verbally gifted students was used of figurative language who had a relative value of creativity. Therefor, figurative language and thought are very important factors to provide creative ideas for developing verbal talents. Figurative language is ability of thought process in order to understanding and construction about the concept of universe and we have never been met.

혈액투석 환자에서 대퇴신경범증으로 발현된 장골근 및 요근 농양 1예

이준상,강동구,신상열,윤재호,조영일,고성은,유영범,전혜정,진춘조,송종오 대한신장학회 2004 대한신장학회잡지 Vol.23 No.1

피부 적용 겔제제의 첨가제에 의한 수분 보유력 평가

이은미,박종희,경기열,전일순,조혜정,지웅길 충남대학교 약학대학 의약품개발연구소 2004 藥學論文集 Vol.19 No.-

The aim of this study was to improve the moisturizing and water retaining effects of a gel containing poloxamer 407, glycerin, sod hyaluronate, sorbo(sorbitol 70%). Topical preparations were formulated as a gel containing different concentration poloxamer 407, glycerin, sod. hyaluronate, sorbo(sorbito1 70%), lipid(ceramide. sphingosine ratio 1:l). We tested a various combination of different additives for the moisturizing effect The water holding capacity of the mixture was measured using a moisture analyzer. In vivo test was carried out on human skin using Skicon-200 and water retaining effect was increased by addition of lipid. Water evaporation test was performed by various concentration of additives and water evaporation characteristics of the preparations were determined using the moisture analyzer. Moisturizing and water retaining effects was increased by adequate combination of various additives with topical gel formulations.