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( Nguyen Yen Chi Dinh ),김정호 ( Jung-ho Kim ) 국제지역학회 2017 국제지역연구 Vol.21 No.2
본 연구에서는 베트남 일반은행들의 경쟁력제고를 의사결정의 목적으로 삼고 AHP 계층분석기법을 적용하여 이 문제의 해결을 돕기 위한 모형을 제시하고 있다. 은행 분야 전문가들을 대상으로 항목간 쌍방비교방식으로 이루어진 설문지를 배포하고 회수된 의사결정요소들의 상대적 가중치를 분석한 결과 다음의 세 가지의 주요 결과를 도출하였다. 첫째, 은행의 안전성이 베트남 일반은행들의 경쟁력확보에 있어 가장 중요한 평가기준이며 운용의 효율성, 무형가치의 보유정도 및 영업규모가 그 뒤를 뒤따른다. 둘째, 베트남 일반은행들의 경쟁력제고를 위한 대안으로 건전한 재무상태의 확보가 가장 우선시되어야 한다. 효과적인 경영관리시스템, 전략적 인적자원계획 및 고품질의 제품과 서비스 또한 높은 상대적 가중치를 보인다. 셋째, 건전한 재정확보를 위해서 악성부채 해결이 절대 필요한 것으로 나타났다. 또한, 효과적인 경영관리시스템을 구축하고 고품질의 제품과 서비스를 제공하기 위해서는 신기술의 도입이 매우 중요하다. 아울러 전략적 인적자원계획의 달성을 위해서는 임직원의 자질향상이 절대적으로 필요하다. This study employed the Analytical Hierarchy Process (AHP) methodology with the enhancement of the competitiveness of Vietnamese commercial banks set as the overall goal of the model. Analysis of the survey questionnaire based on pair-wise comparisons and collected from experts in the field of banking led to three significant findings. First, banking safety is the most important evaluation criteria for the competitiveness of local commercial banks in Vietnam, followed by operating efficiency, intangible values and large scale. Second, in order to achieve the overall goal of enhancing competitiveness for local banks, securing healthy financial conditions should be made the priority. Effective management systems, strategic human resource planning and high-quality products and services all show strong connections to achieving the evaluation criteria. Third, the study found that bad debt settlement is essential in obtaining healthy financial conditions. In order to introduce effective management systems as well as high-quality products and services, technological advances are very important. Improving the quality of executives and staff is imperative for strategic human resource planning purposes.
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Xuan Hung NGUYEN(Xuan Hung NGUYEN ),Thuy Dương TRAN(Thuy Dương TRAN ),Phan Hoai Diem VU(Phan Hoai Diem VU ),Yen Chi DINH(Yen Chi DINH ),Thi Mai Huong DUONG(Thi Mai Huong DUONG ),Thi Ngoc Hien THAN(Thi 한국유통과학회 2022 The Journal of Asian Finance, Economics and Busine Vol.9 No.9
The goal of the study is to examine and assess how the factors of logistics service quality provided by logistics service providers influence customer loyalty and satisfaction in Vietnam. This study employs samples of the Kansei technique. The article’s data was gathered through an online survey of 388 distinct Vietnamese customers who used logistics services before and during the Covid-19 outbreak. After the data was obtained, it was evaluated using SmartPLS 3.0’s Cronbach’s Alpha test and structural equation model (SEM). Staff service quality, operational service quality, and technical service quality are the three factors that determine the quality of logistics services in the study. Out of the 10 proposed hypotheses, research findings show that five are acceptable. The Covid-19 Pandemic in Vietnam had a significant impact on all dimensions, but it had no effect on how satisfied customers were with the logistics service providers. Nevertheless, loyalty is considerably influenced by only one factor, which is customer satisfaction, and customer trust moderates the relationship between these two factors. As a consequence of that, several managerial implications have been proposed to help logistics service providers improve their services to attract and keep Vietnamese customers using their service in the long term.
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Thanh, Tran Dang,Linh, Dinh Chi,Yen, Pham Duc Huyen,Bau, Le Viet,Ky, Vu Hong,Wang, Zhihao,Piao, Hong-Guang,An, Nguyen Manh,Yu, Seong-Cho Elsevier 2018 PHYSICA B-CONDENSED MATTER - Vol.532 No.-
<P><B>Abstract</B></P> <P>In this work, we present a detailed study on the magnetic properties and the magnetocaloric effect (MCE) of La<SUB>1−x</SUB>K<SUB>x</SUB>MnO<SUB>3</SUB> compounds with <I>x</I>=0.05–0.2. Our results pointed out that the Curie temperature (<I>T</I> <SUB>C</SUB>) could be controlled easily from 213 to 306K by increasing K-doping concentration (<I>x</I>) from 0.05 to 0.2. In the paramagnetic region, the inverse of the susceptibility can be analyzed by using the Curie-Weiss law, <I>χ</I>(<I>T</I>)=<I>C</I>/(<I>T</I>−<I>θ</I>). The results have proved an existence of ferromagnetic clusters at temperatures above <I>T</I> <SUB>C</SUB>. Based on Banerjee's criteria, we also pointed out that the samples are the second-order phase transition materials. Their magnetic entropy change was calculated by using the Maxwell relation and a phenomenological model. Interestingly, the samples with <I>x</I>=0.1–0.2 exhibit a large MCE in a range of 282–306K, which are suitable for room-temperature magnetic refrigeration applications. The composites obtained from single phase samples (<I>x</I>=0.1–0.2) exhibit the high relative cooling power values in a wide temperature range. From the viewpoint of the refrigerant capacity, the composites formed out of La<SUB>1−x</SUB>K<SUB>x</SUB>MnO<SUB>3</SUB> will become more useful for magnetic refrigeration applications around room-temperature.</P>
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