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Xuan Hung NGUYEN(Xuan Hung NGUYEN ),Thuy Dương TRAN(Thuy Dương TRAN ),Phan Hoai Diem VU(Phan Hoai Diem VU ),Yen Chi DINH(Yen Chi DINH ),Thi Mai Huong DUONG(Thi Mai Huong DUONG ),Thi Ngoc Hien THAN(Thi 한국유통과학회 2022 The Journal of Asian Finance, Economics and Busine Vol.9 No.9
The goal of the study is to examine and assess how the factors of logistics service quality provided by logistics service providers influence customer loyalty and satisfaction in Vietnam. This study employs samples of the Kansei technique. The article’s data was gathered through an online survey of 388 distinct Vietnamese customers who used logistics services before and during the Covid-19 outbreak. After the data was obtained, it was evaluated using SmartPLS 3.0’s Cronbach’s Alpha test and structural equation model (SEM). Staff service quality, operational service quality, and technical service quality are the three factors that determine the quality of logistics services in the study. Out of the 10 proposed hypotheses, research findings show that five are acceptable. The Covid-19 Pandemic in Vietnam had a significant impact on all dimensions, but it had no effect on how satisfied customers were with the logistics service providers. Nevertheless, loyalty is considerably influenced by only one factor, which is customer satisfaction, and customer trust moderates the relationship between these two factors. As a consequence of that, several managerial implications have been proposed to help logistics service providers improve their services to attract and keep Vietnamese customers using their service in the long term.
Pandemics and Economic Complexity: A Cross-Country Analysis
Nguyen Dinh Trung,Duong Kim Thanh,Phung Huong Thi Thu,Ha Mai Quynh 한국국제경제학회 2024 International Economic Journal Vol.38 No.1
This paper is the first attempt to empirically examine the impact of pandemics on economic complexity in a cross-country setting. We employ a unique and recently developed measure of pandemic intensity, which is the World Pandemic Discussion Index. Using panel-corrected standard error regressions on a panel dataset of 90 countries from 1996 to 2019, we find that an increase in pandemic discussion could reduce economic complexity. Further heterogeneity tests show that this detrimental effect of pandemics only occurs in emerging and low-income countries, or in countries with low levels of institutional quality. By using mechanism analysis,wealso find that pandemics reduce economic complexity via deteriorating the quality of human capital. These findings are robust to a comprehensive battery of robustness and sensitivity checks. Overall, our paper could provide valuable implications for policy makers in devising measures to support the economic recovery process post-pandemics.