B2B 환경 제조업의 공급업체에 대한 SCM 구축

양광모,류도희,박주식,강경식 明知大學校 産業技術硏究所 2002 産業技術硏究所論文集 Vol.21 No.-

Today's environment of enterprise is changing. They have to face customers' demands with the right product, the right service and supply them at the right time. And also cut down logistics and inventory cost and bring up the profit as much as they can. This means the change of petting enterprise first in importance to putting customer first in importance. therefore to correspond to customer's demand, shorting lead time is becoming a essential condition. The answer to this changes of environment is supply chain management. In this study, we use Goldratt's drum-buffer-rope scheduling in between manufacturer and supplier. And when shortage of inventory occur, search for the supply chain's CCR. Pressing CCR leer more production, and supply inventory from logistic center to guide for inventory buffing. using logistic warehouse between manufacturer and supplier, can execute function of buffer.

공리설계를 적용한 고객관리 시스템 구축에 관한 연구

양광모,박재현,강경식 明知大學校 産業技術硏究所 2002 産業技術硏究所論文集 Vol.21 No.-

With ever-change and increasingly competitive business environments, firms strive to employ a variety of marketing strategies and execution in order to survive in the market. such effects would be paid off in the right way only when management of the firms perform marketing activities focusing on long term effectiveness, which would drive company profits up and keep them for long. Demands of customers are being changed and varied. And in this circumstance, it become a main issue of management that the company should produce and sell products according to the customer demands. With these trends, each company has been concentrating effects on generalization of product development technique and distinction of service for customer. In this result with the advantage of mass marketing and database marketing have been drawing attentions from company. Also the internet connected around the world completely diminished the limit of time and distance and company have enveloped keen competition out of each nation and continent in the world market. To fulfill these demands of customer, they need a concept of eCRM(Web based Customer Relationship Management), and go from selling products and services, or gathering customer requests, up to the phase of solving customer's problem by real time or previous action, With the help of internet, the frequency and speed of the problem solving has improved greatly. In this paper provide concept of eCRM and Axiom Design. And with the target company of study, it was built eCRM system using Axiom design to insert design for customer request.

물류 원가 ABC 시스템을 이용한 다기준 활동 원가 분석 연구

양광모,김창식,박재현,강경식 한국물류학회 2006 물류학회지 Vol.16 No.1

QFD 전개를 이용한 전자파 차단도료 고객만족도 평가

양광모,박재현,강경식 明知大學校 産業技術硏究所 2002 産業技術硏究所論文集 Vol.21 No.-

Developing a new commercial product, it is need to connect the end users demand of quality to the industrial technology of company. for the reason, this study is to build up the users demand for imminent marketing product of a certain company by AHP(Analytic Hierarchy process), analyse quantitatively users subjective thoughts collected by Group Consensus, calculate the added-value of users demands and verify the consistency of users opinions by consistency-exponential-calculation. The added value obtained by this method is substituted into a user-demand item of QFD(Quality Function Development). and, the technical characteristic data transferred from the extracted essential factor for developing and manufacturing a new product is substituted into a technical characteristic item of QFD. The faculty of quality is firstly finished by this procedure. But, because the relation a technical characterization with users demand do not be known in new product, Wassermans method was introduced for correlation users demand with technology and for the processing and marketing of a new product. The all assumption on the thesis was based on the reliable real data of a certain company.

효율적인 CRM 운영을 위한 고객 요구 집단에 의한 일정계획 수립에 관한 연구

양광모,전현정,강경식 明知大學校 産業技術硏究所 2003 産業技術硏究所論文集 Vol.22 No.-

Abstract - The biggest difficulty the small and small business currently face is not to have the effective cusomer management system that is the computerization of management, And, CRM has many problems that make companies confused. As the result, projects are being suspended and budgets cut, plans for introducing CRM suspended or cancelled and many CRM software vendors and technical consulting firms are facing serious management crisis. Yet, this phenomenon can be regarded as an interim one. In fact, some cases that successfully introduced CRM show that CRM is migrating from small scale which is typical when introduced to larger scale through various tests. Therefore, this study tries to segment customer for the solving the problem. And it make efficient customer management. The product process is sequence of all the required activities that a company must perform to develop, and manufacture a product. These activities include marketing, research, engineering design, quality assurance, manufacturing, and a whole chain of suppliers and vendors. The process also comprises all strategic planning, capital investments, management decisions, and tasks necessary to create a new product. manufacturing processes must be created so that the product can be produced in the product facility. Purchasing new equipment and training workers may be required if new technology is to be used. Tools, fixtures, and the sequence of steps in the manufacturing processes must all be developed to allow rapid, high-quality, cost effective production. Also, it may be needed to be rearrange the production facility to adapt to the new manufacturing processes. Therefore, this study tries to proposed that Scheduling by customer needs group for minimizing the problem and reducing inventory, product development time, cycle time, and order lead time.

기업 조직별 제조물책임법 대응방안에 관한 연구

양광모,박진홍,강경식 明知大學校 産業技術硏究所 2003 産業技術硏究所論文集 Vol.22 No.-

Abstract - The customer life style is changed into the abundant consumption society because of the appearance of the various products. The society change like the above provide comfortable life to us, but We are facing with danger for the bad food, illegal medicines and bad products. So, To solve the danger like the above, The Product Reliability Law be made. The both The enterprise and consumer need The Product Reliability Law to protect one's own interest. Now and then, most people interest of safety of product and main countries already carry out Product Liability. This paper analyzes newly studied cases by defects, products, countries in Korea and some developed countries (USA and Japan mainly) in order to prepare for Product Liability, which will be enforced on July 1, 2002 in Korea. And We consider the correlation between ISO 9001:2000 quality management system and product liability and would like to propose product liability prevention by ISO 9001:2000 quality management system. The purpose of this study is to examine the concept and its application of product liability, focusing on the products in information society and to propose correspondence method of enterprise organization according to product liability law

중소기업 효율성 향상을 위한 품질정보시스템 (Quality Information System) 개발

양광모,전현정,박주식,강경식 明知大學校 産業技術硏究所 2003 産業技術硏究所論文集 Vol.22 No.-

Abstract - The biggest difficulty the small and small business currently face is not to have the effective operation of management system that is the computerization of management, and the problem is the small and medium-sized company can not afford the expenses caused by maintaining and operating such huge man-powers and facilities. Therefore, in this study, we try to develope the Quality Information System allowing the effective outflow and management of information through the availability lf viewing and managing the information by the level by menas of setting the log-in levels for the operation of information, easy revision or medification in the changed structure and new assignment made and followed by the modularization of program. For the accomplishment of above purpose, the material coding work or process allowing the easy classification of materials by emplyees of the company through the in-house standardization of material classifying standard is the foundation for the fast data processing so, it must be achieved first. And also, the purpose of this study is for inducement of the production management and quality control operated by companies to the computerization and automation, and we try to develop the DB Design allowing the realtime monitoring the ordered quantity to quantity to be delivered and output through a unit of PC and the increased consequence with the other works by monitoring the output at the site through the central PC instead of the system monitoring the output at the site by the manager for accomplishment of this purpose.

SCM을 위한 ATP 모델링에 관한 연구

진동주,양광모,박주식,강경식 明知大學校 産業技術硏究所 2002 産業技術硏究所論文集 Vol.21 No.-

최근 기업활동의 자재구매, 제조, 보관 및 운송, 유통/판매까지 포함한 공급체인 전체에 대해 통합관리가 중요한 과제로 부각되고 있다. 현대의 고객들은 제품이나 납기, 품질과 같은 부문에서 높은 서비스를 받고 싶어한다. 이에 따라 오늘 날의 대부분의 기업들은 고도의 기술을 요하는 정보시스템의 도입과, POS, Data Mining 등과 같은 기술들을 이용하고 고객의 요구사항들을 적시, 적소에서 파악하여 고객이 요구하는 상품과 서비스를 공급하기 위하여 최선의 노력을 다하고 있다. 최초의 공급자로부터 소비자까지 상품이 전달되는 과정 중에서 재고와 물류기용은 모든 비용의 대부분을 차지하고 있다. 이에 대한 비용을 줄이려고 하는 것이 공급체인관리(SCM)의 기본적인 목적이라 하겠다. 이에 본 논문에서는 공급체인관리(SCM)에 대한 개념과 배경, 필요성 등을 정리하고 주요 SCM solution에서 제공하는 기능 및 사용된 방법론을 분석하여 이를 바탕으로 주문 접수 시 주문물량의 가능납기를 산정하기 위한 입력데이터, 고려요소, 연산절차 등을 포함한 ATP(Available to Promise) 모델을 제시한다.

CRM 구축에 대한 중점구축방안에 관한 연구

윤지태,양광모,강경식 明知大學校 産業技術硏究所 2002 産業技術硏究所論文集 Vol.21 No.-

With the help of the Internet, communication with customers and the frequency and speed of the problem solving has improved greatly. At this point mayor enterprises are paying much attention to CRM and their related markets are expanding rapidly I'll give a brief introduction to the CRM system and go into the problems that should be considered and which phase to emphasize when building this system.

효과적인 SCM 구축을 위한 Positioning & Strategy에 관한 사례연구

서장훈,양광모,박명규 한국생산성학회 2004 生産性論集 Vol.18 No.2

Recently, an enterprise's survival strategy is a difficult task, because the competition of a business is more complex ever. The research aims to demonstrate the dynamic structural change in a conceptual point of SCM positioning & strategy. But it has many problems since it is difficult and wide to define. Therefore, the Manager don't aware a total executable implementation even though the enterprise knows necessity of SCM. This paper focuses on a proposal of alternatives with reasonable positioning like most of enterprises willing to overcome such as carelessness and unready strategy of investment, additionally, the thesis should effort to find an element through an analysis of cases, a statistical method of effective SCM, and actual survey to propose an alternative between Positioning & Strategy in Enterprise SCM.