( A Comparative Analysis of Information Systems Outsourcing & Non - Outsourcing Firms )

천면중 한국정보시스템학회 1993 한국정보시스템학회 춘계 학술발표논문집 Vol.1993 No.-

정보시스템 부서의 업무 프로세스 리엔지니어링에 관한 연구

천면중 울산대학교 2000 경영학연구논문집 Vol.7 No.2

본 논문에서는 기업 내 정보시스템 부서(ISD)를 위한 업무 프로세스 리엔지니어링(BPR)의 필요성을 제시하고, ISD를 위한 BPR을 추진할 경우, 현재 ISD의 상황과 ISD를 위한 BPR 실행비중과의 관계는 어떠한지를 500개 기업을 대상으로 우편을 이용한 설문 조사를 통하여 실증적으로 분석해 보았다. 연구의 결과로서 ISD를 위한 BPR의 실행비중에 영향을 미치는 상황 요인은 ISD의 관리방식, 기술력, 시스템 현황으로 분류되어졌고, ISD를 위한 BPR의 실행비중은 관리체계, 업무 및 역할체계의 두 요인으로 분류되어졌다. 이러한 요인들을 채택하여 여러 통계기법을 이용하여 실증적 분석을 시행한 결과, 첫 번째로 ISD의 관리방식과 시스템 현황은 ISD를 위한 BPR 실행비중 요인인 관리방식과 업무 및 역할체계 모두에 영향을 미친다고 분석된 반면, ISD의 기술력 현황은 ISD를 위한 BPR 실행비중 요인 중 업무 및 역할 체계에만 영향을 미치는 것으로 나타났다. The research presents the necessity of business process reengineering(BPR) for information systems department(ISD) and empirically analyzes the relationship between the current conditions of ISD and the relative importance of BPR implementation for ISD through a mail survey of five hundreds corporations. The results of analyses show that the situation factors affecting the relative importance of BPR implementation for ISD are classified as management style, technology, and systems of ISD and that the relative importance of BPR implementation for ISD is classified as systems of management and business & roles. The results also show that both management style and system of ISD have effect on systems of management and business & roles of BPR implementation and that the present condition of technology of ISD has effect on the system of business & role of BPR implementation.

A RESOURCE-BASED MODEL OF OUTSOURCING INFORMATION SYSTEMS FUNCTIONS : A COMPARATIVE STUDY

천면중 한국경영과학회 1993 한국경영과학회 학술대회논문집 Vol.- No.1

정보시스템 아웃소싱의 서비스 품질과 효과에 관한 탐구적 연구

천면중 울산대학교 1999 경영학연구논문집 Vol.6 No.1

본 연구는 정보시스템과 마케팅 문헌을 통하여 정보시스템 아웃소싱의 서비스 품질과 아웃소싱 효과간의 탐구적 분석이다. 한국의 500대 기업을 대상으로 실시한 설문조사를 통하여, 아웃소싱을 실시하고 있는 78개의 기업을 대상으로 분석을 한 결과는 다음과 같다. 첫째, 정보시스템 아웃소싱의 전략적 및 기술적 효과는 서비스 품질의 유형성에 의해서 영향을 받는 것으로 나타났으며, 둘째, 아웃소싱의 경제적 효과는 서비스 품질의 감정이입에 의해서 영향을 받는 것으로 나타났다. An exploratory research of information systems (IS) outsourcing is conducted from the information systems literature and marketing literature in order to assess the following question: Does the IS outsourcing service quality contribute to the effect of IS outsourcing? The research design employs a mail survey questionnaire for gathering data from firms in a number of industries. From a mail survey of 78 top IS managers, the results of analysis provide the following major findings: (1) The strategic and technological effect of IS outsourcing is determined by tangibles of service quality. Elements of tangibles such as up-to-date hardware and software, and visually appealing physical facilities are important for achieving the strategic and technological benefits of IS outsourcing; (2) The economic effect is determined by empathy of service quality. Elements of empathy such as individual attention, operating hours convenient to users, understanding the specific needs of users are important for achieving the economic benefits of IS outsourcing.

지식경영능력이 조직성과에 미치는 영향에 관한 실증적 연구

천면중,허명숙 한국정보시스템학회 2001 情報시스템硏究 Vol.10 No.2

정보시스템 기능의 아웃소싱 : 상황모델의 실증적 연구

천면중 한국경영정보학회 1994 Asia Pacific Journal of Information Systems Vol.4 No.2

지식경영효과에 관한 탐색적 연구: 상황관점

천면중,허명숙 한국경영정보학회 2005 Asia Pacific Journal of Information Systems Vol.15 No.1

정보시스템 아웃소싱의 활용에 관한 탐색적 연구

천면중,김영달 한국정보시스템학회 1999 情報시스템硏究 Vol.8 No.1

In recent years there has been an increasing amount of attention paid to outsourcing of information systems (IS) functions in organizations. The changing and more strategic role of outsourcing in business firms has been given much coverage in academic and trade publications. Trying to remain competitive and up-to-date in the rapidly developing world of computer technology is becoming a financial burden to many organizations in fields such as banking and financial services, health care, and manufacturing. Hiring outsiders to handle part or even all of its information services helps an organization provide better services and maintain a competitive advantage. This paper attempts to provide a benchmark of current IS outsourcing utilization in Korea. A detailed descriptive analysis of survey responses from 78 Korean companies indicates the usage, length of experience, expenditure of outsourcing, and kinds of IS functions being outsourced. The study also analyzes the effects (strategic, economic, and technological) of IS outsourcing with respect to the length of experience, expenditure of outsourcing, and kinds of IS functions being outsourced. As a result of the analysis there are significant differences in the strategic, economic and technological effects of IS outsourcing with respect to the expenditure of outsourcing, kinds of IS functions being outsourced, and firm size.

지식경영 자원, 전략, 그리고 성과 : 상황모형의 검증 A Test of Contingency Model

천면중 ( Myun Joong Cheon ),허명숙 ( Myung Sook Heo ) 한국지식경영학회 2006 지식경영연구 Vol.7 No.2

학습조직, 지식경영활동, 업무성과 간의 관계

천면중(Myun Joong Cheon),허명숙(Myung Sook Heo) 한국경영학회 2009 經營學硏究 Vol.38 No.6

A learning organization refers to organizations where organizational employees continually expand their capabilities to create the outcomes they truly desire, where new and innovative patterns of thinking are nurtured, where collective aspiration is set free, and where organizational employees are continually working to learn together. However, Garvin et al. (2008) indicate that the ideal of the learning organization has not yet been realized in spite of the importance of the learning organization, thus they suggest the new diagnostic tool of evaluating the learning organization.The purposes of this study are as follow: Firstly, this study evaluates the learning organization by using the new diagnostic tool proposed by Garvin et al.(2008). Previous research is largely based on the study of Watkins & Marsick(1996). As Garvin et al.(2008) indicated, organizations might overlook important factors because of the lack of evaluation criteria and tools used to evaluate the learning organization. From determining the level of the learning organization, quantitatively or qualitatively, organizations will know whether they are better learning organizations or not. Secondly, based on suggestions from the previous research on the relationships between learning organization and knowledge management, this study analyzes three comparative models of relationships among learning organization, knowledge management activity, and work performance. Through this comparison, this study figures out whether both managers and members in organizations focus on their knowledge management activities without knowing that their organizations are truly the learning organization. This study also shows how to integrate two factors, learning organization and knowledge management. This is to enhance work performance in organizations and thus this study provides implications for enhancing organizational competitiveness by examining the interaction effects of two factors in the holistic view.The results of the data analysis using SPSS 14.0 and AMOS 5.0, based on 271 employee cases are as follow: Firstly, learning organization is finally composed of two factors (learning processes and practices, leadership) instead of original three factors. Secondly, through a comparative analysis of models, while both the independent model and the mediating model show in general goodness of fits, the main effect of knowledge management activity indicates a relatively weaker factor. The moderating model shows better goodness of fit rather than both the independent model and the mediating model, and further indicates a stronger factor of learning organization. Some implications and limitations arisen in the course of the research, and suggestions for future research directions are also discussed.