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박희준,박진 한국음성학회 2023 말소리와 음성과학 Vol.15 No.4
Voice issues such as voice weakness that arise with age can have social and emotional impacts, potentially leading to feelings of isolation and depression. This study aimed to investigate the changes in acoustic characteristics resulting from aging, focusing on voice quality and spoken fluency. To this end, tasks involving sustained vowel phonation and paragraph reading were recorded for 20 elderly and 20 young participants. Voice-quality-related variables, including F0, jitter, shimmer, and Cepstral Peak Prominence (CPP) values, were analyzed along with speech-fluency-related variables, such as average syllable duration (ASD), articulation rate (AR), and speech rate (SR). The results showed that in voice quality-related measurements, F0 was higher for the elderly and voice quality was diminished, as indicated by increased jitter, shimmer, and lower CPP levels. Speech fluency analysis also demonstrated that the elderly spoke more slowly, as indicated by all ASD, AR, and SR measurements. Correlation analysis between voice quality and speech fluency showed a significant relationship between shimmer and CPP values and between ASD and SR values. This suggests that changes in spoken fluency can be identified early by measuring the variations in voice quality. This study further highlights the reciprocal relationship between voice quality and spoken fluency, emphasizing that deterioration in one can affect the other.
APPLYING HOUSE OF QUALITY IN MALAY SARONG DESIGN
Mardziah Md Kamal,Yi Wang,Richard Kennon 글로벌지식마케팅경영학회 2015 Global Fashion Management Conference Vol.2015 No.06
The aim of this paper is to apply of Quality Function Deployment for redesigning on fashion product. Quality Function Deployment is a useful tool in product development with the application of voice of customer. The findings could helps in redesigning Malaysia Batik sarong to be a better in design quality. According to Legino, 2012 and Yunus, 2013, local Batik producers in Malaysia are still producing batik sarong with printing or stamping method and freehand stylus batik using canting. This research will focus on the Batik sarong which locally produced in Kelantan and Terengganu states in Malaysia. Ismail et al. (2013) stated the batik designing activities frequency could boost up the sales performance of Small Medium Enterprises in Peninsular Malaysia. As in a Batik sarong tradition production, all the design specifications are from the ideas and creativity of the designer or the Batik producer (Yunus, 2013). The first objective of this research is to utilise the application of Voice of Customer in redesigning cultural fashion product. The customers’ feedback or known as the term ‘Voice of Customer’ could help the manufacturer to better the product before the following production. This Voice of Customer could offer a specific detailing for quality which needs to be redesigned in a product. Meanwhile, the second objective is to distinguish design specifications and characteristics using House of Quality. In product designing phase, it is crucial to identify each specification and characteristic which translated from Voice of Customer to the House of Quality matrix. This matrix would help designers to design according to qualities that customer wants for a better and successful product in a market. Quality Function Deployment is has been used in automotive industries in the decades back but now other industries are applying it as well. Golshan et al. (2012) studied on using Quality Function Deployment to detect important items influencing clothing industry in Iran focusing in men’s shirt. Meanwhile, Huang and Tan (2007) research was on how to characterise various key factors affecting apparel design and product quality. Ng and Wang (2007) explored further benefits of research collaboration between an innovative clothing-making technology and an effective design management instrument, Quality Function Deployment toward integrated products design development. Waisarayutt and Siritaweechai (2006) study about the potential of using Quality Function Deployment as a tool for product development, the communication transferred between marketing to research and development to prove Quality Function Deployment efficiency in producing sports bra in Thailand. The input that could be concluded in these researches is Quality Function Deployment could be applied to fashion product. It really helps to identify and managing a proper production process with specific technical aspects. But the challenge would be the cost and time constraint to test the results into production. The scope of this research would be limited on the Malaysia Batik sarong and the samples taken on Malaysian women consumers only. As a pilot test, a structured survey was executed with targeted sampling total the minimum of 10 and the maximum of 30 participants. It would be suffice to have the data from 10 to 30 participants to build the House of Quality model (Griffin and Hauser, 1993). The expertise opinion for matrices validation would be from the Malaysian expertise in fashion design with Malay Batik sarong knowledge. It is hope this research would indicate the customers’ requirements and production team idea could be measured and translated to a systematic data. It could be a detailed and specific technical requirement could be planned earlier before it is actually being produced. This could be a sustainable approach for a traditional product which could control the material that they use and sustain the quality as the past production. This research would help the Small Medium Enterprises design team or the designers to design a product from customers’ view and plan well. This research finding also could assist designers or batik producers to understand the consumers’ requirements in Batik sarong. The Small Medium Enterprises also could plan their sarong product using the identified specifications in the research as a starting point of research and development plan in sales and marketing strategy.
누가 떠나고, 누가 남는가? : 인지적(Hot), 감정적(Cold) 브랜드관계품질에 따른 고객 불만족과 EVL(Exit, Voice, Loyalty)의 관계
김상희 한국마케팅관리학회 2019 마케팅관리연구 Vol.24 No.1
본 연구는 제품 및 서비스가 기대에 미치지 못하는 실패상황에서 인지적 브랜드관계품질(Cold BRQ)과 감정적 브랜드관계품질(Hot BRQ)에 따라 고객 불만족이 고객행동(EVL)에 상이한 영향을 미칠 수 있음을 제시하고자 한다. 지금까지 선행연구들은 실패상황에서 경험한 고객 불만족은 부정적 행동을 유발한다고 제시하여 왔다. 그러나 고객이 브랜드와 어떠한 관계품질을 형성했는가에 따라 불만족이 이탈, 발언, 그리고 로열티에 미치는 영향은 다를 수 있다. 심리학자들은 인지에 기반한 관계품질과 감정에 기반한 관계품질은 부정적 상황에서 상이한 반응을 보인다고 제시하여 왔다. 본 연구는 제품 및 서비스가 기대에 미치지 못하는 실패상황에서 불만족이 인지적 브랜드관계품질(Cold BRQ)과 감정적 브랜드관계품질(Hot BRQ)에 따라 이탈, 건설적 발언, 파괴적 발언, 그리고 로열티에 상이한 영향을 미친다는 것을 살펴보고자 한다. 연구결과, Hot BRQ에 있어 불만족 경험시 이러한 불만족은 이탈과 로열티에 영향을 미치지 않으며, 건설적 발언을 할 가능성이 높아지고 파괴적 발언을 할 가능성이 낮아지는 것으로 나타났다. 반면 Cold BRQ에 있어 불만족 경험은 이탈, 파괴적 발언을 증가시키고, 건설적 발언에는 영향을 미치지 않으며 로열티가 감소하는 것으로 나타났다. 이러한 결과는 불만족이 모두 부정적 고객행동으로 나타나는 것이 아니라 브랜드관계품질에 따라 불만족은 부정적 고객행동을 유발하지 않을 수도 있으며 심지어 기업이 더 나은 방향으로 나아가도록 건설적인 조언을 할 수도 있음을 제시하고 있다. 이는 기업으로 하여금 어떠한 브랜드관계품질에 더 관심을 가지고 고객과의 관계를 관리해야 하는지에 대한 시사점을 제공하고 있다. This study suggests that the effect of customer dissatisfaction on customer behavior (EVL, Exit, Voice, and Loyalty) in failure situations may be different according to cognitive brand relationship quality (cold BRQ) and emotional brand relationship quality (hot BRQ). Previous research has shown that customers experience dissatisfaction in a failure situation in which perceived performance does not meet expectations, and that such dissatisfaction leads to negative customer behavior. However, the effects of dissatisfaction on exit, voice, and loyalty are different depending on how the customer has formed the relationship quality with the brand. Psychologists have suggested that cognitive-based relationship quality and emotional-based relationship quality have different responses in negative situations. This study examines whether the effects of dissatisfaction on exit, constructive voice, destructive voice, and loyalty in failure situations are different according to cognitive brand relationship quality (Cold BRQ) and emotional brand relationship quality (Hot BRQ). As a result of the study, when the Hot BRQ experienced dissatisfaction, the dissatisfaction did not affect the exit and loyalty. And such dissatisfaction increases the likelihood of constructive voice and less likely to make destructive voice. On the other hand, when Cold BRQ experienced a dissatisfaction, it appeared that such dissatisfaction increased exit, destructive voice, did not affect constructive voice, and reduced loyalty. These results suggest that dissatisfaction does not result in all negative customer behavior but that dissatisfaction may not lead to negative customer behavior according to brand relationship quality, and may even provide constructive advice for companies to improve in a better direction. This suggests that companies should be more interested in Hot BRQ, and should manage such relationship quality with customers.
Hwang Hyemi,Lee Soohoan,Park Hae-Yeon,Lim Hee Young,Park Kyung Hyun,Park Geun-Young,Im Sun 대한뇌신경재활학회 2023 뇌신경재활 Vol.16 No.1
The Voice Handicap Index (VHI) is a patient-centered evaluation tool specifically designed for assessing voice-related quality of life. Although the VHI has been extensively used in patients with voice disorders, its applicability in stroke patients has not been fully established. This prospective cross-sectional study aimed to investigate the feasibility of using the VHI questionnaire in identif ying stroke patients with voice problems. The study included a cohort of acute to subacute first-ever stroke patients (n = 48), with or without voice problems, as well as other non-stroke patients (n = 31) who agreed to complete the VHI questionnaire. Stroke patients with self-reported voice problems demonstrated significantly higher VHI scores and poorer life quality scores compared to the control groups. These patients also had lower Mini-Mental State Examination (MMSE), Modified Barthel Index (MBI), and Euro- QoL-5D-5L (EQ-5D-5L) scores. Spearman correlation analysis revealed an inverse association between VHI scores and EQ-5D-5L (rho = −0.77, p < 0.001), Korean Mann Assessment of Swallowing Ability (rho = −0.51, p < 0.001), and other functional parameters, including the National Institutes of Health Stroke Scale, MMSE, and MBI scores. Multiple regression analysis indicated that the VHI score was the biggest contributing factor to EQ scores. This is the first study to demonstrate that stroke patients with voice problems may experience reduced quality of life, even after controlling for other confounding factors such as dysphagia or neurological deficits. Future studies are needed whether addressing these issues by implementing the VHI may facilitate the improvement of patients’ quality of life
한국어판 음성장애지수와 음성관련 삶의 질의 타당도 및 신뢰도 연구
김재옥(Jaeock Kim),임성은(Sung-Eun Lim),박선영(Sun-Young Park),최성희(SeungHee Choi),최재남(Jae Nam Choi),최홍식(Hong-Shik Choi) 한국음성학회 2007 음성과학 Vol.14 No.3
It is important to examine patients’ subjective evaluation as well as objective measures and clinician’s rating to assess voice disorders. This study aimed to evaluate validity and reliability of Korean-version of Voice Handicap Index (KVHI) and Voice-Related Quality of Life (KVQOL) with 113 adults with voice disorders and 111 normal adults. Content validity was verified by three experienced speech-language pathologists. Concurrent validity was revealed by examining the correlation among KVHI, KVQOL, and Voice Rating Scale as well as item discrimination coefficients. Total scores of KVHI and KVQOL of adults with voice disorders were significantly different from those of normal adults. Test-retest reliability and internal consistencies were significantly high in both KVHI and KVQOL. Correlations among scores of each subscale and total score were also significantly high in each tool. The study revealed that KVHI and KVQOL are suitable tools to be used in clinics and research areas in Korea, which can subjectively evaluate the effects of voice disorders on daily life as well as on quality of life.
Power Distance Orientation, and LMX Quality on Workplace Voice in China
고웨이웨이,강혜련 아시아.유럽미래학회 2019 유라시아연구 Vol.16 No.3
Employee voice behavior has been recognized as beneficial to organization. Moreover, in the ever-changing competitive business environment, the willingness of employees to offer useful information and ideas plays a critical role to business innovation and process improvement. However, employee voice is likely to involve a conflicting decision-making process since speaking up may put individual at risk while beneficial for organizational improvement. Therefore, voice research has attended much to the issue of how to facilitate employees to engage in workplace voice. Recently, contextual and cultural factors are found to affect significantly an employee’s beliefs about whether speaking up will be safe. From the social and cognitive perspective, these negative beliefs on voice are not easily eliminated due to the long-term experiences and socialization. Considering the tremendous influence of cultural and social factors on management, the voice phenomenon also need to reflect the differences between employees from various cultural backgrounds. Furthermore, the research domain of organizational studies is becoming more international and the country like China has been still undergoing profound transitions in institutional rules, values, and social norms. Even though achieving significant economic development, Chinese traditional value system as well as the socialist legacy present an institutional environment that is much different from what a typical Western organization would encounter. It is, therefore, unclear whether voice behavior researches done in the West have the similar effect on the organization in China Corporate culture grows out of the values held by organizational members which are shaped by national culture and societal ideology. Since the traditional Chinese culture stemming from Confucianism has been emphasizing hierarchical or status differences as well as harmonious interpersonal relationships, voice behavior is likely to be perceived as inappropriate and insecure. In countries like China with strong self-protective motives and a hierarchical culture along with the communist-influenced ideology, people tend to refrain from their voice behavior because of various concerns and fears related to psychological safety, such as not wanting to be viewed as challenging authority or avoiding embarrassing others. The main interest of this study is to investigate how Chinese traditional cultural values are related to employees’ concerns about voice behavior. As culturally dictated thinking style rooted in Confucian philosophy, Zhong-Yong, or ‘middle-way’ thinking emphasizes “equilibrium” and “harmony” as the rule of thumb to deal with and get along with other people. Power distance is also an important theoretical factor in terms of cultural values. As many Asian countries have been found to show high power distance culture, Chinese people especially influenced by Confucianism, greatly value the importance of the group and hierarchical relationships within an organization. Along with this reason, this study hypothesized the possible inhibiting effects of Chinese traditional cultural values, Zhong-Yong thinking and power distance orientation, on voice behavior. Since one of central issues in voice behavior research is how to facilitate an employee to engage in workplace voice, we also postulate LMX quality as a moderator in expectation of improving employees’ concerns about voicing. Employees may calculate the cost of speaking up by assessing favorability of social context such as supportive relationships with their supervisors. Leadership behavior such as LMX might have a positive impact on voice behavior in China where relationship orientation is highly advocated as compared with other countries. The potential benefits of the close relationship with the supervisor may give employees a reciprocal sense of obligation such as the active voice behavior for their organization. Therefore, LMX is expec...
김지성(Ji Sung Kim),최성희(Seong Hee Choi) 한국언어청각임상학회 2018 Communication Sciences and Disorders Vol.23 No.4
배경 및 목적: 한국 언어재활사의 직업적 음성사용실태를 파악하고, 음성건강 증진 방안을 모색하기 위해 언어재활사의 음성피로도 검사와 음성과 관련된 삶의 질 검사의 점수를 비교하였다. 방법: 주당 20회기 이상 치료하는 언어재활사 137명(남 20명, 여 117명)에게 온라인이나 오프라인으로 음성과 관련된 설문과 K-VFI, K-VQOL을 실시하고 그 내용을 분석하였다. 연구에 참여한 언어재활사의 연령은 20대가 79명, 30대가 46명, 40대 이상이 12명이었다. 결과: 언어재활사의 근무기관 유형, 주당 치료 회기 수, 경력, 주관적인 음성문제 여부에 따른 음성피로도 검사(K-VFI)와 음성과 관련된 삶의 질 검사(K-VQOL)의 점수를 비교한 결과 주관적인 음성문제가 있는 집단은 주관적인 문제가 없는 집단에 비해 K-VQOL-P (신체)-F (기능), K-VQOL–S (사회)-E (정서), K-VQOL-T (총점), K-VFI-F (피로), KVFI-P (신체), K-VFI-R (휴식), K-VFI-T (총점)의 점수가 유의하게 더 높았다(p≤.001). 또한, 주관적 음성증상, 음성오남용, 음성피로지수 및 음성과 관련된 삶의 질 간의 유의한 상관(p≤.001)이 나타났다. 근무기관 유형에 따른 주당 치료 회기 수는 20-29회기를 치료하는 경우가 43.8%, 30-39회기가 37.2%, 40회기 이상 치료하는 경우가 19%이었으며, 40회기 이상 치료하는 언어재활사 중 가장 높은 비율을 차지한 근무기관은 병원(10.9%)이었다. 논의 및 결론: 직업적 음성사용으로 인한 언어재활사의 음성피로와 음성과 관련된 삶의 질 증진을 위해서는 주관적 음성문제에 영향을 미치는 음성오남용을 줄일 뿐 아니라 음성오남용에서 비롯되는 신체적 문제를 개선시킬 수있는 적극적인 자가 음성관리프로그램의 적용이 필요하다. Objectives: The purpose of this study was to investigate the vocal fatigue, voice-related quality of life, and their related factors in Korean speech-language pathologists (SLPs) for the improvement of voice health. Methods: A total of 137 SLPs (male 20, female 117) responded to an online or offline survey and then the data were analyzed. The respondents worked 20 sessions per week. Seventy-nine of the participants were in their 20s, 46 in their 30s, and 12 in their 40s and above. Results: SLPs who had subjective problems showed significantly higher K-VQOL-physical functional, K-VQOL-social-emotional, K-VQOL total, KVFI-fatigue, K-VFI-physical, K-VFI-rest, and K-VFI-total (p≤ .001). Additionally, K-VQOL and KVFI based on workplace, sessions per week, and career were not significantly different. There was a significant correlation (p ≤ .000) between subjective voice symptoms, voice abuse and misuse, voice fatigue index and voice-related quality of life. The type of workplace where the highest percentage of SLPs worked for over 40 sessions was the hospital (10.9%). Conclusion: To reduce vocal fatigue and to improve voice-related quality of life of SLPs, vocal abuse and misuse that may affect voice problems should be eliminated and also self voice care need to be implemented in their daily life. These findings may help SLPs improve not only voice health but also overall life satisfaction and job satisfaction.
맹강 ( Meng Gang ),만천옥 ( Wan Qianyu ) 연세대학교 언어연구교육원 한국어학당 2021 외국어로서의 한국어교육 Vol.62 No.-
The purpose of this paper is to construct a auctorial voice model of the Korean argumentative text and verify whether the constructed model fits the characteristics of the Korean argumentative text. To this end, 45 argumentative texts by native Korean speakers were used as research data, and three experts evaluated the appropriateness of the use of auctorial voices. Then, Pearson correlation and linear regression were used to verify whether the overall voice strength and each subcategory had a correlation with the score of the writing texts, and which category of voice had the greatest influence on the score of the writing texts. As a result of the study, it was found that the overall voice strength of the auctorial voice had a correlation with the score of the writing texts. 28.5% of the score was determined by the overall voice strength of the auctorial voice. Among the subcategories of the auctorial voice, the most influential factors on the score of the writing texts were hedges, other’s voice mention, evidence reference, and rebuttal. 66.2% of the overall voice strength was determined by each subcategory of the auctorial voice. rebuttal, interpretation, hedges, and other’s voice mention had the greatest influence on the overall strength of the auctorial voice. Referring to the English auctorial voice model constructed by Zhao(2013), it can be said that the auctorial model constructed in this study fits the characteristics of the Korean argumentative writing text. (Dalian University of Foreign Languages/China Research Center for Northeast Asian Languages·Dalian University of Foreign Languages)
조성미(Sung-Mi Jo),정옥란(Ok-Ran Jeong) 한국언어치료학회 2006 言語治療硏究 Vol.15 No.1
Voice seems to be one of the most influential factors in the personal communication. However, there have been few attempts to analyze and judge voice quality objectively. The purpose of this study was to determine characteristics of sexy voice perceptually.The voice samples from one male and one female actor were collected and their pitch, amplitude, nasalance were modified for a perceptual measurement. One-hundred-fifty-seven adults with normal hearing participated in the listening experiment and judged the degree of sexiness on a 7-point scale.The results showed that perceptual analyses on pitch, huskiness, and nasality had significant differences as a function of listeners gender and age. the perceptual parameters of sexy voice matched acoustic aspects of a previous study: Low pitch-low fundamental frequency and husky voice-high shimmer. On the other hand, the nasalance score did not match that of the previous study: Decreased nasalance had a higher score on sexiness scale judged by the listeners.It would be desirable to study the voice quality by analyzing and controling more acoustic and auditory parameters for practical applications in the future.
고객제언을 통한 서비스품질개선 사례연구 -"K" 항공사 사례중심-
최재화 ( Jae Hwa Choi ) 한국문화관광학회 2007 문화관광연구 Vol.9 No.1
This paper investigate the improvement of service quality by analysing "voice of customers", especially case study of airline. The rapid progress of Information Technology makes it possible direct communication with company CEO and customer. Nowadays it is very important factor at a company how to handle complaining customer and how to accept customer`s suggestion. Because the product and service quality of a company can be improved by customer`s complaint and suggestion. So the voice of customer is important factor to the company for the improvement of service quality. So many company makes channel to hear the voice (by internet, letter, telephone, fax, e.t.c) and analyse the complaint, suggestion, question and compliment. This paper is focused on the case study of airline service quality improvement by appropriate handling voice of the customer.