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이정자,조경순,Lee Jung Ja,Cho Kyung Soon 대한간호협회 1971 대한간호 Vol.10 No.4
The gravid uterine rupture is one of the most serious and emergent problems in obstetric field. Twelve Cases of the gravid uterine rupture observed during a period from January 1966 to December 1970 are presented, analyzed, and the literature was briefly
이정자(Jung Ja Lee) 한국호텔외식관광경영학회 2013 호텔경영학연구 Vol.22 No.1
Since previous studies on hotel room pricing have rarely been systematically reviewed from a theoretical perspective, the purpose of this study is to summarize the existing researches and to provide suggestions for future research through a comprehensive review of 130 studies on hotel room pricing and related subjects that have been published in major academic journals in the field of accounting, marketing and hospitality and tourism management. Based on the theoretical and descriptive discussion, findings regarding study trends and limitations may be summarized as follows: First, most studies are similar not only in methods but in the main themes. Second, most studies have defined market narrowly and accordingly, have centered only on consumers. Third, qualitative studies are prevailing. Hence, the following recommendations for future research direction on hotel room pricing can be suggested: First, Multi-dimensional approaches should be encouraged in order to consider various interest groups in hotel business not just for pricing but to raise the total management results. Second, studies on multi-dimensional subjects such as business risks and the measurement, the incentive system of YM and human resources management need to be promoted. Third, survey-based or quantitative researches should be encouraged to overcome the limitations of prevailing qualitative researches and therefore, to improve its practical applicability to the industry. Results are expected to be a valuable basis for future researches on hotel room pricing.
중국 5성급 호텔의 고객만족과 행동의도에 대한 서비스 품질의 영향
이정자(Jung Ja Lee),동려민(Li Min Dong) 한국호텔외식관광경영학회 2012 호텔경영학연구 Vol.21 No.1
The purpose of this study was to investigate the effects of each service quality dimension on customer satisfaction and behavioral intentions of 5 star-hotel in Mt. Baekdu area. This study was adopted a three-dimensional model of service quality: that is, interaction quality, physical environment quality and outcome quality. In order to analyze the proposed constructs, factor and SEM analyses were required for this research. The results of SEM analyses can be summarized as follows: First, physical environment quality and outcome quality had both significant effects on customer satisfaction, whereas, interaction quality did not. Second, customer satisfaction had significant effect on behavioral intentions. The findings of the study presented useful implications in improving hotel service quality.
카지노리조트호텔 고객의 지각된 서비스 공정성, 만족, 신뢰 및 충성도 간의 관계연구
이정자(Jung Ja Lee) 한국호텔외식관광경영학회 2014 호텔경영학연구 Vol.23 No.1
The purpose of this study was to identify the effects of guests` perceptions of service fairness on satisfaction, trust and loyalty in the casino resort hotel in Korea. Especially, this research focused on examining the core factors influencing customer satisfaction to analyze and evaluate their present service competences. This study used data collected from 225 casino resort hotel customers; Out of 247 questionnaires, 22 unsuitable data were excluded for data analyses. The research results may be summarized as follows. First, the decomposition of the path analysis revealed significant positive effects on overall fairness via distributive and interactional fairness. Distributive fairness was shown to have the largest influence on overall fairness followed by interactional fairness and procedural fairness. Second, customer satisfaction significantly influenced trust, and both satisfaction and trust had significant effects on loyalty. The findings of this research will help practitioners better understand casino resort hotel customers` evaluation methods of services and will be used to guide the formation of proactive relationship-building service strategies for building customer loyalty by focusing on their fairness perceptions, a key factor of customer satisfaction on their service exchange with the hotel. Finally, results are expected to contribute to establishing various marketing strategies for improving management results with consideration of guests` perceived service fairness in the casino resort hotel in Korea.