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백충기,신철호,김보영 한국임상수의학회 2012 한국임상수의학회지 Vol.29 No.1
Success of any business solely is dependant on how to satisfy clients in healthcare-related industry. In the short history of Korea pet-care industry, there were not many guidelines on client satisfaction management of companion animal hospitals. The studies on many pet healthcare facilities were conducted based on their cost-benefits and the advantages of medical operation within special features of the traditional hospital management system. However the companion animal hospitals recently need to improve the service quality and client closed communication in keen competition on pet healthcare market. This study explores client satisfaction management could be the new issue of the veterinary hospital business. And it finally suggests of the critical factors affecting successful client satisfaction management of companion animal hospital based on the eight case studies.
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陸軍에 있어서 集團精神治療를 爲한 豫備硏究 : (其一) 軍 및 民間精神障碍患者의 治療者에 對한 態度間의 比較硏究
白忠基,李煜鉉,姜準模 大韓神經精神醫學會 1964 신경정신의학 Vol.3 No.2
Ⅰ. Comparative study of patient's attitude to the therapists between the Army and civilian psychiatric facilities. This paper presents some of the results on a comparative study of patient's attitude to the therapists between the Army and civilian psychiatric facilities. For the survey, the author used the questionnaries with the certain significance on the base of the methods of D. Katz and Lundburg to the some constant groups of the Army and civilian psychiatric patients, and alsoapplied statistically the X² method to the consistently certified results and simultaneously the regular correction method to the discontinuous groups. The author could notice the following facts. 1) No difference in the attitude to the therapists between the Army and civilian psychiatric patients. 2) No difference in the attitude to all the nurses in the Army and civilian, but difference to each of the sex of the nurses. a) Tendency of unfamiliarity to the men nurses in the Army groups. b) Tendency of unfamiliarity to the women nurses in the civilian groups. c) Tendency of unfamiliarity to the women nurses according to the age groups, especially between two decades and three decades. d) No difference on the sex, ward condition and patients comrades. 3) No difference in the attitude to the therapists between the psychoneurotics. 4) Difference to each of them, men and women nurses between the psychotics and the epileptics. a) Be related to the attitude of each comrades. b) No relation to the ward condition. c) No results on the influence of sex and age. 5) Difference to the women nurses between the psychoneurotics and the epileptics. a) Be related to the attitude of each comrades. b) No relation to the ward condition. c) No results on the influence of sex and age. Ⅱ. Sociometric status and individual ajustment among psychiatric patients. This paper presents the sociometric status and individual adaptability of the group, whose consistency had been identified, by the way of adapting the questionaire method constructed by Robert L. French. The statistical results of the abore materials was treated by the X² method, and that of the group, which is not consistent, was adjusted by the correction method. 1. The role playing, as a colleague, is more difficult for the more severe mental disturbed patient than for the mild mental disturbed patient. 2. The role playing, as a leader, of the severe mental disturbed group is equivalent to that of the mild mental disturbed group under this condition that the former group only was seperately accomodated in the same ward. 3. The role playings, as a colleague, or trustworthy colleague, or a leader, of the member of the each seperate group, mild and severe mental disturbed, were not different at all. 4. The role playings, as a colleague or trustworthy colleague, of the patients who were at the stage of recovery were different. 5. The role playings, as a colleague, was not influenced by the patient's education on the hand, but the role playings, as a leader, was influenced a great deal by the patient's education. 6. The role playings, as a colleague, of both the mild mental disturbed group and the group, which is at the stage of recovery, were determined in one month period of hospitalization. 7. It takes at shortest three month period of hospitalization in order for the role playings, as a colleague, of the severe mental disturbed group to be settled down. 8. The role playings, as a colleague, or trustworthy colleague, or a leader, of allthose group were not influenced by the numbers of hospitalization of the patient. 9. The role playings, as a colleague or trustworthy colleague, or a leader, of all those group were not influenced by provincial factor. Ⅲ. Interaction in Differevt Siged Group Among Psychiatric Patients. A certain topic was presented to the groups whose consistency had been identified and let those groups discuss it for a certain duration of time. The statistical results of the evaluation of the results of the discussion, by adapting A paul Heres method, were inspected and analyzed by Spearman's "ρ" and percentile method in terms of the interaction among the different sized groups and the different diagnostic groups. 1. The variability of the opinion of every member in the groups and frequency of inter-communication among its members is greater in a small groups then in a large groups in terms of the interaction among the different sized groups, the different diagnostic groups and the frequency of discussion; and the neurotic and epileptic groups showed greater variability of the opinion and the frequency of the inter-communication than schizophrenic groups in terms of the same point as above. 2. The percent of all the subjects, who agreed on that the small groups was very appropriate in terms of both duration of discussion and the chance of opportunity to discuss being given to them was positively greater than the remaing subjects. But the inter-action among the duration of discussion, the chance of opportunity to discuss, and the size of the group was uncertain in terms of different diagnostic groups. 3. In accordance with the comparison of the opinions toward the decision, decided by all it's members, tendency to relatively agree or relatively neglect was mostly higher in small groups and the tendency to agree or neglect was higher in large groups, but in terms of the different diagnostic groups, it was uncertain. 4. The influences of the individual member in the groups on the decision making of the group tended to be higher in small groups than in large groups. 5. In accordance with the comparison of the representativeness of speaker's own idea, the tendency to express one's own opinion by oneself was higher in small groups than in large groups, and also higher in neurotic and groups than schizophrenic groups. 6. Among the reasons of not expressing their opinion any more, cynic, too many members, and restlessness were prominent in large groups compaired with small groups, but in terms of the different diagnostic groups, it was uncertain.
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