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머신러닝, 딥러닝을 이용한 통신서비스 이용고객 분석 및 이탈 예측
김상휘 ( Sang-hwi Kim ),김기원 ( Ki-won Kim ),김유성 ( Yoo-sung Kim ),윤태영 ( Tae-young Yoon ),전재완 ( Jae-wan Jeon ) 한국정보처리학회 2020 한국정보처리학회 학술대회논문집 Vol.27 No.2
최근 빅데이터 기술이 다양한 산업과 접목되고 있다. 그 중 고객 이탈 방지가 최우선인 통신사들 또한 예외가 아닐 수 없다. 이에 본 논문은 통신사 데이터에 머신러닝 알고리즘을 접목. 이탈 예측과 데이터 추이를 분석하고, 이를 시각화 하여 일목요연하게 표출하는 과정을 제공함으로서 통신사의 고객 유치 정책을 위한 토대를 마련할 것이다.
김상휘(Kim, Sang-Hwi),신동훈(Shin, Dong-Hun),최완호(Choi, Wan-Ho),장희순(Jang, Hee-Soon) 한국주거환경학회 2014 주거환경(한국주거환경학회논문집) Vol.12 No.3
In 2013, the 12.2 percent of total population of our country is over 65 years of age, indicating that our society has already passed the level of aging society and is rapidly proceeding to the aged society. In addition, the current resident conditions of the elderly are extremely impoverished and this reality can be easily found in rural and provincial areas. Therefore, senior citizens residing in rural and provincial areas encounter a number of difficulties relatively more than those residing in urban cities, such as delayed administration services, limited access to information, and feelings of loneliness due to living alone and social isolation in such a neglected community. These problems directly threaten the basic human rights of the senior citizens. In reference to House-Building Project (Love House) in Inje, Gangwon-do, the objective of this research is to evaluate the possibility to establish governance type of resident welfare model and to further suggest effective ways to expand the service model. The result of this research revealed that the governance type of resident welfare system contributes to re-establishment of playing roles among service providers, fair decision-making process for welfare policies, and increased possibility to expand cooperation, as well as the increased efficacy of providing welfare services and general accessibility to receiving services. The characteristics shown during the process of promoting Love House Project can be recognized as a successful example of governance type of resident welfare service. Furthermore, the project remarkably improved the residential conditions for senior citizens, increased the support to establish resident facilities that satisfy the environmental condition of the region, reduced the financial expenses of the local government, and restored local community of the region. It is verified that this case has solved the residential problem for senior citizens in underpopulated area and restored local community of rural and provincial regions. However, it is expected that the aged society will lead to serious depopulation of rural regions. In addition, the governance type of resident welfare model cannot guarantee its sustainability due to a fact that it is maintained primarily by private organizations and volunteers. Therefore, there is an urgent need to establish standardized system and institutional framework for governance type of resident welfare model.