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호텔기업 최고경영자의 리더십이 조직문화와 직무안정성에 미치는 영향
함봉균 ( Bong Kun Ham ),이종주 ( Jong Joo Lee ) 한국문화관광학회 2008 문화관광연구 Vol.10 No.2
The purpose of this study is to suggest the importance of leadership and to investigate the relationship among CEO leadership, organization culture and job security in hotels. The major findings of the study are summarized as follows; First, transactional leadership had negative effects on person-oriented organization culture. Second, servant leadership had positive effects on role-oriented, task-oriented and person-oriented organization culture. Third, transactional leadership had only positive effects on job security. Fourth, role-oriented and person-oriented organization culture had positive effects on job security. Especially the more organization culture was person-oriented the more employees feel job security. Based upon the results of analysis, it is necessary to improve job security of hotel employees. Hotel CEOs should break negative leadership, set organization culture and enhance job security by desirable leadership.
함봉균 ( Bong Kyun Ham ),김은희 ( Eun Hee Kim ),정진철 ( Jin Cheol Jeong ) 한국호텔리조트카지노산학학회 2003 호텔리조트연구 Vol.2 No.1
The purpose of this study is to provide useful information for human resource management in hotel by investigating the relationship between job satisfaction and turnover intension of the employees and analysing job satisfaction and turnover intension according to personal characteristics and job satisfaction factors. To achieve such purpose, the study conducted theoretical study and the quantitative research. Survey data were collected from 207 hotel employees in Seoul. The questionnaire was consisted of 33 items for job satisfaction, 3 items for turnover intension and 6 items for personal characteristics. The data were analyzed by using the SPSS/PC ver. 10.0 program in terms of frequency analysis, t-test, ANOVA, and regression analysis. The major findings of the study are summarized as follows; First, there was statistically significant differences in job satisfaction according to sex, marriage, education and work period. Second, there was statistically significant differences in turnover intension according to sex and work period. Third, the statistically significant affect on job satisfaction was found in the supervisor style, promotion, work condition and welfare factor. Fourth, the statistically significant affect on turnover intension was found in the promotion and welfare factor. Fifth, there was a negative correlation between job satisfaction and turnover intension. Based upon the results of analysis, it is necessary to develop methods for increase job satisfaction and decrease turnover intension. Also future researcher have to analyze accurate factors affecting job satisfaction and turnover intension.
관광산업에서의 고객서비스의 성공과 실패에 관한 사례연구
권현재,함봉균,이웅규 한국콘텐츠학회 2004 한국콘텐츠학회 종합학술대회 논문집 Vol.2 No.1
본 연구는 고객서비스에 관한 기본적인 이해와 함께 관광산업에 있어서의 성공적인 고객서비스의 제공을 위한 전략 빚 고객서비스의 실패에 따른 회복전략을 이론 및 사례를 통해 살펴보고자 하였다. 고객만족의 경영시대에 기업의 경쟁력 확보를 위해서는 고객서비스의 핵심을 파악하고, 고객서비스에 있어 고객을 기준으로 생각하고, 준비하고, 제공함으로써 고객만족을 달성 해야만 한다. The objective of this study is to lead balanced development of tourism industry by proving the nature of customer service which is one of the service characters as well as ultimate goal of tourism industry. This paper contains a few case studies of service industry customer service and proposed desirable development plan.<br/> This study tried differentiate customer service from management side in its role. Meanwhile, management and tourism industry integration, partly in the service channel, is a task to be studied continuously in terms of customer satisfaction.<br/> Customer service should utilize for social welfare and improving the finn's competitiveness in the tourism industry.
서국희(Guk-Hee Suh),신형직(Hyong Jik Shin),함봉진(Bong Jin Hahm),조성진(Seong-Jin Cho),이동우(Dong-Woo Lee),최인근(Ihn-Geun Choi),손현균(Hyeon Gyun Son),연병길(Byeong Kil Yeon) 대한노인정신의학회 1999 노인정신의학 Vol.3 No.2
Objective : This study was to estimate the prevalence of and identify the predisposing risk factors of delirium and to determine the effect of delirium on the prognosis, especially death in burn patients. Method : The study was completed by thorough examination of medical records, with additional confirmation, of the 245 patients who were admitted to the Burn ICU in Burn treatment center of Hangang Sacred Heart Hospital during last one year (Jan. 1. 1998-Dec. 31. 1998). Delirium was retrospectively diagnosed according to DSM-IV. Only when disturbance of consciousness and attention, cognitive dysfunction –especially disorientation–, or perceptual disturbance were observed, diagnosis of delirium were given. Final outcome such as death was discriminated through examination of medical records or question to those who knew the patient. Result : One year prevalence of delirium in burn patients is 34.4%. Statistically significant predisposing risk factors of delirium were five;Age 65 and over (OR=45.51, 95% CI : 6.07-341.11), burn size over 60% of total body surface (OR=6.48, 95% CI : 3.16-13.28), current psychiatric disorder (OR=6.81, 95% CI : 1.42-32.57), current medical disease (OR=3.00, 95% CI : 1.40-6.45), alcohol abuse (OR=3.17, 95% CI : 1.07-9.43) Statistically significant deathrelated risk factors were three;burn size over 60% of total body surface (OR=4.58, 95% CI : 2.00-10.46), delirium (OR=2.94, 95% CI : 1.25-6.94), current psychiatric disorder (OR=4.09,95% CI : 1.05-15.87). Aging is not the death-related factor in this study. Conclusion : Three factors, such as delirium, organic brain damage, and burn size over 60% of total body surface may predict higher risk of death in burn patients.
아산시 주요 관광지 관광객 현황분석 -공세리 성당, 세계꽃식물원, 온양민속박물관, 스파비스, 외암민속마을, 현충사를 대상으로-
이종주 ( Jong Joo Lee ),김기태 ( Gi Tae Kim ),함봉균 ( Bong Gyun Ham ) 한국문화관광학회 2009 문화관광연구 Vol.11 No.2
Differentiated preparations and marketing methods, which understand and utilize the attractiveness that tourist attractions located in A-san City have, are required in order to raise tourism as a future strategic industry. 6 representative tourist attractions in A-san City, which were picked by tourists and have different features each, became the objects of research to lay the basic foundation for this purpose. Those places are Gongseri Catholic church, World Flower Botanical Garden, On-yang Folk Museum, Spavis, Oeam Folk Village, Hyenchung Shrine. They were selected to make demographic sociological data and the analysis of the present situation of 6 tourism attractions is done on the basis of the data. Basically, these data can be used as an important base data to provide information on tourists visiting A-san City, to seek the changing direction of tourist attractions in A-san City, and to develop tourist attractions. Also it is expected the analysis provides slight help for cultivating tourism as the core strategic industry of the city.
호텔 서비스 인카운터에서 지각된 서비스품질이 고객만족 및 행동의도에 미치는 영향
구자안(Ja Ahn Ku),권현재(Hyun Jae Kwon),함봉균(Bong Kyun Ham) 한국관광연구학회 2006 관광연구저널 Vol.20 No.2
This study attempted to investigate the relationship between service quality(physical and personal service) and customer satisfaction in hotel service encounter and analyze perceived service quality according to personal characteristics and use conditions. To achieve such purpose, the study conducted theoretical study(service encounter, service quality and customer satisfaction) and the quantitative research. Survey data were collected from 202 customers in hotel and analyzed by using the SPSS/PC ver. 12. program. The major findings of the study are summarized as follows; First, there was statistically significant differences in satisfaction for service quality according to sex, age, marriage, job and income level. Second, there was statistically significant differences in satisfaction for service quality according to use condition(the frequency of use). Third, there was a positive correlation between service quality and customer satisfaction in hotel service encounters. Fourth, there was a positive correlation between customer satisfaction and customer loyalty(revisit and word of mouth). Based upon the results of analysis, it is necessary to increase customer satisfaction by improving service quality through systematic management for service quality. And hotel managers have to educate employees continuously and differentiate service.